Incidents | University of Bath

Power Maintenance - 3 West North

Wed, 26 Aug 2026 07:00:06 -0000

Power maintenance is taking place in this location. During this work, all power will be unavailable, including networking equipment, resulting in a loss of Wi-Fi and Ethernet connectivity for the duration of the maintenance. This work is being undertaken by Campus Infrastructure.

Network Infrastructure - Data Centre Maintenance

Fri, 21 Aug 2026 07:00:24 -0000

We will be carrying out essential maintenance on the University's core network infrastructure within our data centres. This work is required to apply important security updates and ensure the network remains secure, stable, and fully supported. **Most services are expected to remain available throughout the maintenance. However, some services hosted within the University's data centres may experience a brief interruption while the upgrades are completed**. We are working with service owners to identify and minimise any impact.

Network (Ethernet & Wi-Fi) - Upgrade in 1 West

Thu, 20 Aug 2026 07:00:21 -0000

We will be replacing end-of-life network equipment in this location to improve the security, reliability, and performance of wired and wireless network services. During the upgrade, users in affected areas may experience brief interruptions to **Ethernet (wired)** and **Wi‑Fi** connectivity, typically lasting around **1 minute**. VoIP telephones may also briefly disconnect or restart while the work is completed. This essential maintenance forms part of our ongoing network modernisation programme and will help ensure the University's network remains secure, resilient, and capable of supporting future enhancements. We apologise for any inconvenience and appreciate your patience while this work is carried out.

Managed Mac Devices - Self Service Application Upgrade

Wed, 19 Aug 2026 11:00:00 -0000

From 19 August 2026, the Self Service application on eligible University-managed Macs will be upgraded from **Jamf Self Service Classic** to **Jamf Self Service+**. Users will continue to access the same software catalogue and self-service resources, but through an updated application with an improved user experience. The most noticeable change will be a new Self Service icon and interface. No downtime is expected, and no action is required from users. The update will be applied automatically to eligible devices. This change is required, as Jamf Self Service Classic has reached the end of its life, and is being replaced by the newer supported version.

Network - Firewall Upgrade

Tue, 18 Aug 2026 06:00:24 -0000

We will be upgrading the University's **network firewall infrastructure**, including the firewalls that support both on‑campus internet access and connectivity to Microsoft Azure services. During the maintenance window, users may experience a **very brief interruption (lasting only a few seconds)** to internet and Azure connectivity while services fail over during the upgrade process. This essential maintenance forms part of our ongoing programme of **security patching and service improvement**, helping to ensure the network remains secure, reliable, and fully supported. Any disruption is expected to be minimal, and services should reconnect automatically.

Network - Upgrade in East Building

Fri, 14 Aug 2026 07:30:58 -0000

Network Upgrade East Building Level 2 & 3

Fri, 14 Aug 2026 07:30:00 -0000

We are replacing end-of-life Network (Ethernet & Wi-Fi) equipment in this location to improve connectivity, security, and enable new features. Users may experience brief interruptions (around 1 minute) to both wired and Wi-Fi connections during this upgrade, and VoIP phones may reboot during this time.

REDCap - Server Restart

Wed, 12 Aug 2026 07:30:00 -0000

The REDCap server will be briefly restarted during this maintenance window as part of essential system maintenance. The system will be unavailable for a few minutes while the restart is completed. This work helps ensure the continued **security, stability, and reliability** of the service by keeping the underlying platform up to date with the latest patches and improvements.

Website (bath.ac.uk) - Performance Issues

Tue, 11 Aug 2026 16:20:00 -0000

This issue is now resolved.

Website (bath.ac.uk) - Performance Issues

Tue, 11 Aug 2026 14:50:00 -0000

We are investigating an issue affecting the bath.ac.uk website. We will provide further updates as soon as possible and apologise for any inconvenience caused.

SPSS & AMOS - License Maintenance & Update

Tue, 11 Aug 2026 07:00:51 -0000

We will be carrying out planned maintenance on the **SPSS/AMOS licence service** to update and migrate the underlying licensing platform. Following this maintenance window, the existing **SPSS 29** and **AMOS 31** network licences will cease to function. Users who require continued access should use the replacement licence codes. Updated licence codes have already been made available via **Secure Downloads** and retain the same access permissions as the previous versions. This work is necessary to ensure the continued availability, security, and supportability of the SPSS/AMOS licensing service. We apologise for any inconvenience caused.

Files.bath (Nextcloud) - Quarterly Update

Tue, 11 Aug 2026 06:00:01 -0000

Due to quarterly software and security updates to the underlying service infrastructure, **Nextcloud (files.bath.ac.uk)** will be briefly unavailable during this maintenance window. This maintenance includes a platform upgrade and server restart to ensure the service remains **secure, stable, reliable, and fully supported**. A maintenance page will be displayed while the work is in progress.

https://www.bath.ac.uk/jobs/ Currently Unavailable

Fri, 07 Aug 2026 10:30:00 -0000

This issue has now been resolved, we apologise for any inconvenience.

Business Objects is currently unavailable

Fri, 07 Aug 2026 10:22:00 -0000

This issue has now been resolved, we apologise for any inconvenience.

https://www.bath.ac.uk/jobs/ Currently Unavailable

Fri, 07 Aug 2026 09:25:00 -0000

We are aware of the issue and investigating the cause, we will provide an update as soon as we are able to.

Business Objects is currently unavailable

Fri, 07 Aug 2026 08:29:00 -0000

We are aware of an issue were users are seeing a error message that their account information is not recognised and are investigating.

Network Infrastructure - Data Centre Maintenance

Wed, 05 Aug 2026 07:00:00 -0000

GitHub Enterprise - Planned Maintenance

Tue, 04 Aug 2026 06:30:51 -0000

GitHub Enterprise (github.bath.ac.uk) will be unavailable during this maintenance window while we carry out a planned platform upgrade. This essential maintenance will update GitHub Enterprise to the latest supported release, ensuring the service remains **secure, reliable, and fully supported** with the latest fixes and improvements. During the upgrade, users will be unable to access GitHub Enterprise. A maintenance page will be displayed throughout the work, except for a brief interruption while the platform restarts. The maintenance is expected to take approximately **90 minutes**, after which normal service will resume.

Archibus - Planned Maintenance

Mon, 03 Aug 2026 16:00:56 -0000

We will be carrying out planned maintenance on **Archibus (cafm.bath.ac.uk)** to replace the system licence with an updated version. During the maintenance window, **Archibus will be unavailable for up to 30 minutes** while the new licence is applied and services are restarted. This essential work will ensure the service remains fully licensed and supported while the University's transition to a replacement CAFM platform progresses. We apologise for any inconvenience and appreciate your patience while this maintenance is completed.

Moodle - Annual Upgrade & Archive

Tue, 28 Jul 2026 23:00:15 -0000

Moodle will be **unavailable for the full day on Wednesday 29 July 2026** due to scheduled annual maintenance, upgrade activities, and the creation of the 2025/26 archive snapshot. There will be no access to the system, including read-only, during this period. This work is required to maintain platform security, stability, and performance and includes behind-the-scenes system updates and infrastructure improvements. A full snapshot of the site will be taken ahead of the maintenance and retained as a 6-year archive. The service is expected to be restored, with the archive available, by Thursday 30 July 2026.

Exam Papers - Web Service Unavailable

Tue, 28 Jul 2026 11:00:00 -0000

The Library past exam papers database was taken offline approximately one week ago due to a technical issue, as detailed on the [University status page](https://status.bath.ac.uk/incident/973602). The service has now been restored and is available via SharePoint. The new platform is live and linked from the usual locations on the Library website. The direct link is: - The site is currently accessible and provides access to past exam papers from the last five years, searchable by unit code or title.

Dynamics / PowerApps - Degraded Performance

Tue, 28 Jul 2026 10:55:00 -0000

Both known issues are now marked as resolved by Microsoft.

iTrent - Upgrade (ESS & MSS)

Tue, 28 Jul 2026 06:00:00 -0000

iTrent, the University's HR and Payroll system, including **Employee Self Service (ESS)** and **Manager Self Service (MSS)**, will be unavailable for up to **two hours** during this maintenance window while an upgrade is carried out. During this time, users will be unable to access iTrent, ESS, or MSS. This update will bring iTrent onto the latest supported software version, helping to maintain the **security, stability, and reliability** of the service, while applying the latest fixes and improvements.

Network - Firmware Upgrade in Various Locations

Mon, 27 Jul 2026 04:00:49 -0000

To maintain the security, stability, and supportability of the University's network infrastructure, we will be applying firmware updates to network equipment serving the following location(s): - 1 South - 3 South - 4 East - 9 West - Edge - Norwood - Quads During the upgrade, network equipment will restart to complete the installation. Users in affected areas may experience a **brief loss of wired network connectivity, Wi‑Fi services, and VoIP telephone availability**, typically lasting between **2 and 5 minutes**. This essential maintenance ensures network services remain secure, reliable, and fully supported with the latest vendor updates. We apologise for any inconvenience and appreciate your patience while this work is carried out.

Network - Firmware Upgrade in Various Locations

Fri, 24 Jul 2026 04:00:28 -0000

To maintain the security, stability, and supportability of the University's network infrastructure, we will be applying firmware updates to network equipment serving the following location(s): - 1 West North - 10 East - Aquilla - Chancellors - East Building - Woodland Court During the upgrade, network equipment will restart to complete the installation. Users in affected areas may experience a **brief loss of wired network connectivity, Wi‑Fi services, and VoIP telephone availability**, typically lasting between **2 and 5 minutes**. This essential maintenance ensures network services remain secure, reliable, and fully supported with the latest vendor updates. We apologise for any inconvenience and appreciate your patience while this work is carried out.

Microsoft 365 – Enterprise Mobility + Security A3 Licences Availability Issue

Thu, 23 Jul 2026 10:22:00 -0000

This issue has now been resolved.

Network - Firmware Upgrade in Various Locations

Thu, 23 Jul 2026 04:00:25 -0000

To maintain the security, stability, and supportability of the University's network infrastructure, we will be applying firmware updates to network equipment serving the following location(s): - 1 West - 4 East South - Chaplaincy House - Eastwood - Library During the upgrade, network equipment will restart to complete the installation. Users in affected areas may experience a **brief loss of wired network connectivity, Wi‑Fi services, and VoIP telephone availability**, typically lasting between **2 and 5 minutes**. This essential maintenance ensures network services remain secure, reliable, and fully supported with the latest vendor updates. We apologise for any inconvenience and appreciate your patience while this work is carried out.

BeyondTrust (Bomgar) - Planned Maintenance

Wed, 22 Jul 2026 16:00:17 -0000

We will be carrying out a planned upgrade of **BeyondTrust Remote Support (support.bath)** to the latest vendor-supported version. During the maintenance window, IT staff and support teams will be unable to initiate or connect to remote support sessions, and any users awaiting assistance may experience a short delay. The service is expected to be unavailable for **30–60 minutes**. This upgrade will deliver the latest security, stability, and reliability improvements, helping to ensure the service remains secure, fully supported, and up to date. We apologise for any inconvenience and appreciate your patience while this essential work is carried out.

Exam Papers - Web Service Unavailable

Wed, 22 Jul 2026 13:50:00 -0000

The **Exam Papers web service** is currently unavailable. We are investigating the issue, but there is currently no estimated time for restoration. In the meantime, users who require access to exam papers can obtain them directly from the **Library** by submitting a request through the **[Self-Service Portal](https://bath.topdesk.net/tas/public/ssp/content/serviceflow?unid=b5c8280d1dab4e84aa994d527923fe3b&from=82a928b2-2f5f-498b-8691-41e1f99abc87)**. We apologise for the inconvenience and will provide further updates as soon as more information becomes available.

Microsoft 365 – Enterprise Mobility + Security A3 Licences Availability Issue

Wed, 22 Jul 2026 10:36:00 -0000

We have temporarily run out of Microsoft 365 Enterprise Mobility + Security A3 Licences. Additional licences have been ordered, but until Microsoft provides them we are unable to assign licences to users. This may result in affected users being unable to access Teams, their mailbox, and Microsoft 365 apps.

Dynamics / PowerApps - Degraded Performance

Wed, 22 Jul 2026 08:00:00 -0000

This issue continues to persist. According to Microsoft, "backend engineering teams remain actively engaged in the investigation. Currently, the issues are active." We will provide further updates as soon as more information becomes available.

HUB, SAMIS - Quarterly Patching

Tue, 21 Jul 2026 16:30:00 -0000

Due to quarterly software and security updates to the underlying service infrastructure, these services will be briefly unavailable during this time. This essential maintenance ensures the systems remain secure, reliable, and up to date with the latest vendor patches. To minimise disruption, the work will be carried out **outside normal business hours**, beginning at **17:30**, when service usage is typically lower.

Accounts and Passwords - Planned Maintenance

Tue, 21 Jul 2026 06:30:00 -0000

We will be carrying out planned maintenance on the University's **Identity Management systems** to migrate supporting data to a new storage platform. During the maintenance window, services used to manage University accounts and groups will be unavailable. As a result, **the creation of new user accounts will be temporarily unavailable** while the work is completed. This change forms part of our infrastructure modernisation programme and will move data to a **modern, fully supported storage platform**, improving resilience, security, and long-term supportability.

SAMIS Reporting - Planned Maintenance

Mon, 20 Jul 2026 17:00:41 -0000

We will be carrying out urgent essential maintenance to upgrade the underlying SQL Server platform that supports **reporting within SAMIS**. This work is required as the current version is approaching end of life and will no longer receive security updates, vendor support, or patches. The upgrade will help maintain a secure, stable, and supported reporting service, while reducing the risk of future issues as older software is retired. **During the maintenance window, SAMIS reporting functionality will be unavailable for approximately 4 hours. This affects reporting only. All other SAMIS services and functionality will remain available and can continue to be used as normal.** We appreciate that this maintenance is being undertaken at short notice and apologise for any inconvenience this may cause. However, due to the urgency of the work, it is important that the upgrade is completed as soon as possible to ensure the continued security, stability, and supportability of the service.

Gladstone Reporting - Planned Maintenance

Fri, 17 Jul 2026 08:00:00 -0000

We will be carrying out essential maintenance to upgrade the underlying **SQL Server platform** supporting this service. This work is required as the current version is approaching end of life and will no longer receive **security updates, vendor support, or patches**. This upgrade will help maintain a **secure, stable, and supported service**, and reduce the risk of future issues as older software is retired. During the maintenance window, **this service will be unavailable** for approximately **4 hours**. We apologise for the short notice and any inconvenience caused.

Eat & Drink Payment via Library Card - Planned Maintenance

Wed, 15 Jul 2026 11:00:14 -0000

Eduroam - Potential Campus-Wide Disruption

Wed, 15 Jul 2026 11:00:00 -0000

This issue is now resolved.

Eduroam - Potential Campus-Wide Disruption

Wed, 15 Jul 2026 09:50:00 -0000

Eduroam is now available again, and services appear to have returned to normal. We will continue to monitor the situation closely and provide further updates if required.

Eduroam - Potential Campus-Wide Disruption

Wed, 15 Jul 2026 09:38:00 -0000

We are investigating an issue affecting the eduroam Wi‑Fi network. Our Networking team has identified that one of the wireless core units appears to have failed. **Our wireless network is designed with resilience and redundancy built in, and we expect service to recover shortly while failover processes complete.** We will provide further updates as soon as possible and apologise for any inconvenience caused.

SendSuite - Planned Maintenance

Wed, 15 Jul 2026 05:00:00 -0000

Gladstone - Planned Maintenance

Tue, 14 Jul 2026 05:00:15 -0000

Salto, XPlan - Planned Maintenance

Fri, 10 Jul 2026 05:00:00 -0000

CMS, PEPI, Rheum - Quarterly Patching

Thu, 09 Jul 2026 16:30:49 -0000

connect.bath.ac.uk - Access Issue

Thu, 09 Jul 2026 08:12:00 -0000

This issue is now resolved. We apologise for any inconvenience caused.

connect.bath.ac.uk - Access Issue

Thu, 09 Jul 2026 08:02:00 -0000

We are investigating an issue affecting access to connect.bath.ac.uk. We will provide further updates as soon as possible and apologise for any inconvenience caused.

Power Maintenance - 1 South

Thu, 09 Jul 2026 05:00:52 -0000

Syllabus+ (S+) - Planned Maintenance

Thu, 09 Jul 2026 05:00:00 -0000

Grouper, iTrent, NESA - Quarterly Patching

Wed, 08 Jul 2026 16:30:44 -0000

SOFA (Psychology) - Planned Maintenance

Wed, 08 Jul 2026 08:00:59 -0000

Power Maintenance - 9 West

Wed, 08 Jul 2026 06:00:29 -0000

Kx Catering - Database Maintenance

Wed, 08 Jul 2026 05:00:02 -0000

We will be carrying out urgent maintenance to upgrade the underlying **SQL Server platform** supporting this service. This work is required as the current version is approaching end of life and will no longer receive **security updates, vendor support, or patches**. This upgrade will help maintain a **secure, stable, and supported service**, and reduce the risk of future issues as older software is retired. During the maintenance window, **this service will be unavailable** for approximately **4 hours**. We apologise for the short notice and any inconvenience caused.

Network - Infrastructure Upgrade in Eastwood Residences

Tue, 07 Jul 2026 08:00:00 -0000

We will be carrying out a programme of network upgrades in **Eastwood blocks 1–45** to replace end‑of‑life network equipment. This work will improve the **security, reliability, and resilience** of network services, while enabling future enhancements and features. Wherever possible, new equipment will be installed and prepared in advance to minimise disruption. During the upgrade, the existing network switches will need to be replaced, resulting in a **temporary outage to wired and wireless network services** within the affected building. VoIP telephones and some building management systems (BMS) may also be unavailable while the work is completed. The upgrades will take place between **7 July and 10 September 2026**, aligned with building vacancy periods to minimise impact on residents.

Agresso, FoodDirect, Procuro - Quarterly Patching

Mon, 06 Jul 2026 16:30:42 -0000

Mac Devices - Microsoft Intune Registration

Mon, 06 Jul 2026 08:00:00 -0000

Please note that the date of this change has been amended to 06/07/2026. From 06/07/2026, users of University‑managed Macs will see a new option in Jamf Self Service to register their device with Microsoft Intune. This is a one‑time step that takes only a few minutes to complete and will not affect your applications, services, or sign‑in experience. To complete the registration, open Jamf Self Service, navigate to the Device Compliance section, and run “Register with Microsoft Intune”, then sign in when prompted. If you need any assistance, please contact the Service Desk, who will be happy to help.

Pharmacy Intranet - Planned Maintenance

Thu, 02 Jul 2026 08:00:53 -0000

Network - Planned Outage in Eastwood

Thu, 02 Jul 2026 04:00:44 -0000

A network switch serving the Eastwood student accomodation area (Woodland Court, Quads, Marlborough, Solsbury, Eastwood, and Esther Parkin) will be restarted as part of scheduled maintenance to maintain service performance and reliability. During the restart, network connectivity will be briefly unavailable for approximately 2–5 minutes. This will affect both wired and wireless connections in these buildings. This work is part of routine maintenance to ensure network services remain stable and operating effectively. We apologise for any inconvenience caused. The work is scheduled early in the morning to minimise impact, and services will be restored as soon as the restart is complete.

Synergy4 Reporting - Planned Maintenance

Wed, 01 Jul 2026 12:00:38 -0000

Dynamics / PowerApps - Degraded Performance

Tue, 30 Jun 2026 08:30:00 -0000

Microsoft has confirmed this as a **known issue** affecting Dynamics and Power Apps services, including our **Applicant CRM**. While Microsoft continues to investigate, there has been **limited progress towards a resolution**, and users may continue to experience slow performance and intermittent reliability issues. At present, no workaround or estimated resolution time has been provided by Microsoft. We remain in contact with the supplier and are monitoring updates closely. We apologise for the ongoing disruption and will provide further updates as soon as new information becomes available.

Windows 11 - New Sign-In Experience Rollout

Mon, 29 Jun 2026 08:00:00 -0000

The University will begin a phased rollout of a new sign-in experience for compatible Windows 11 laptops from 1 June 2026, starting with DDaT staff, followed by a wider rollout from 15 June 2026. Users will be prompted to set up a PIN at sign-in, with the option to use fingerprint or facial recognition where supported. Password sign-in will remain available as a backup. This change introduces a faster and more secure way to access University devices, aligning with modern security standards and supporting the wider Windows 11 rollout. No downtime is expected, and the setup process will be quick and completed during normal sign-in.

Dynamics / PowerApps - Degraded Performance

Fri, 26 Jun 2026 08:25:00 -0000

Microsoft is currently investigating an issue affecting Dynamics and Power Apps, where users may experience slow performance and unreliable behaviour. **This issue is specifically impacting our Applicant CRM.** This issue originates from Microsoft and is under active investigation. A fix or workaround is not yet available. We are monitoring the situation and will provide further updates as more information becomes available.

Business Objects (Webi) - Timeout Error

Tue, 23 Jun 2026 12:23:00 -0000

This issue is now resolved. We apologise for any inconvenience caused.

Business Objects (Webi) - Timeout Error

Tue, 23 Jun 2026 11:42:00 -0000

We are investigating an issue affecting access to Business Objects for SAMIS. We will provide further updates as soon as possible and apologise for any inconvenience caused.

Microsoft Entra ID - Enhanced Sign‑In Security

Tue, 23 Jun 2026 09:00:57 -0000

We will be introducing a security update to **block high‑risk sign‑in attempts** identified by Microsoft’s security systems. Currently, high‑risk sign‑ins require additional authentication. Following this change, these **sign‑in attempts will be blocked entirely** to better protect user accounts from compromise. Most users will not notice any impact. However, in some cases (for example, when using certain VPN services or unfamiliar locations), users may be blocked from signing in and may need to retry from a trusted network or contact the Service Desk.

PURE - Planned System Upgrade

Mon, 22 Jun 2026 04:00:06 -0000

Pure will be upgraded to a newer version to ensure the system remains up to date with the latest fixes and improvements. During this time, **Pure will be unavailable to all users** for approximately **30 minutes**. This upgrade will deliver important bug fixes, improve system stability, and help maintain a **secure and reliable service**.

High-Voltage Maintenance - Network Services at Risk

Sat, 20 Jun 2026 06:00:32 -0000

Network - No Internet or Wi-Fi Service in Woodland Court

Fri, 19 Jun 2026 11:40:00 -0000

This issue is now resolved. Please do however note that it may reoccur until we are able to restart a core network switch serving the Eastwood accommodation area (Esther Parkin, The Quads, Marlborough, Salisbury, and Woodland Court). We plan to schedule this in the coming days at a suitable time to minimise disruption.

Network - No Internet or Wi-Fi Service in Woodland Court

Fri, 19 Jun 2026 10:07:00 -0000

Our technical resolver team needs to reboot the entire network stack, which will affect the whole of Eastwood accommodation. This will result in a brief loss of network connectivity, expected to last no longer than 5–10 minutes. We plan to carry out this work within the next hour and will notify users in the affected buildings by email in advance. We will provide further updates as soon as possible and apologise for any inconvenience caused.

Network - No Internet or Wi-Fi Service in Woodland Court

Fri, 19 Jun 2026 08:05:00 -0000

We are currently investigating an issue affecting the Network connectivity in Woodland Court. We will provide further updates as soon as more information becomes available, and we apologise for any inconvenience this may be causing.

UniApps - Certificate Issue

Thu, 18 Jun 2026 11:30:00 -0000

This issue is now resolved.

Microsoft Entra ID - Device Code Authentication Changes

Thu, 18 Jun 2026 09:00:22 -0000

We will be introducing a security update to **block device code authentication from off‑campus locations**. Device code authentication is commonly used to sign in on devices such as TVs, but it is increasingly being exploited in phishing attacks. This change helps protect user accounts by preventing this method from being used outside the University network. Most users will not notice any impact. However, **any services or devices that rely on this sign‑in method from off campus may no longer work**. There is **no downtime expected**, and this change will significantly improve protection against account compromise.

SharePoint & OneDrive - Sharing Link Expiration Enabled

Thu, 18 Jun 2026 09:00:08 -0000

We will be introducing automatic **expiration for sharing links** in SharePoint and OneDrive to improve data security. Currently, sharing links remain active indefinitely. Following this change, **new** links will **expire after 180 days by default**, with users able to set a custom expiry of up to 365 days when sharing files. This update reduces the risk of unintended long‑term access to content by ensuring links do not remain active longer than necessary, supporting stronger data security and governance. For more detailed information, please read: [Updates to sharing links in SharePoint and OneDrive](https://bath.ac.uk/announcements/updates-to-sharing-links-in-sharepoint-and-onedrive/).

UniApps - Certificate Issue

Thu, 18 Jun 2026 08:05:00 -0000

We are aware of an issue affecting **UniApps**, where users may see a *“Your connection is not private”* error due to an expired certificate. This may impact access to the service. We are currently investigating and working to resolve this as quickly as possible. Further updates will be provided as more information becomes available.

files.bath (Nextcloud) - Quarterly Update

Thu, 18 Jun 2026 06:00:14 -0000

Due to quarterly software and security updates to the underlying service infrastructure, Nextcloud (files.bath.ac.uk) will be briefly unavailable during this period. This maintenance includes a system upgrade and server restart to ensure the platform remains secure, stable, and up to date. A maintenance page will be displayed while the work is in progress.

Business Objects (iTrent) - Planned Maintenance

Tue, 16 Jun 2026 16:00:13 -0000

We will be carrying out planned maintenance on **Business Objects for iTrent** to move its underlying data store to a new storage platform as part of ongoing infrastructure improvements. During this work, **Business Objects for iTrent services will be unavailable** while data is migrated. Staff will temporarily be unable to access or run reports during this period. Business Objects for SAMIS will be unaffected by this change. This change will move data onto a **modern, fully supported platform**, improving system reliability and ensuring the service remains sustainable and supported going forward.

Teams - Issue on Teaching Room PCs

Tue, 16 Jun 2026 13:10:00 -0000

We're making this incident as resolved.

Data Centre Network Migration - Server Moves

Tue, 16 Jun 2026 08:00:00 -0000

Network - Upgrade in 4 East South

Tue, 16 Jun 2026 07:00:00 -0000

Teams - Issue on Teaching Room PCs

Fri, 12 Jun 2026 12:20:00 -0000

We have identified the cause of the issue affecting the **Microsoft Teams app on teaching room (GTA) PCs**. A fix has now been deployed, and the **latest version of Teams is being rolled out to affected PCs**. Most machines are expected to update by **tomorrow morning**. Please note that the update will only install when **no user is logged into the PC**, to avoid interrupting active sessions.

Teams - Issue on Teaching Room PCs

Fri, 12 Jun 2026 10:50:00 -0000

We are currently investigating an issue where the Microsoft Teams app is not loading correctly on teaching room (GTA) PCs. The application may appear to hang during startup. As a workaround, the **web version of Teams remains available and unaffected**. We will provide further updates as more information becomes available.

Wi‑Fi (eduroam) - Network Configuration Update

Thu, 11 Jun 2026 07:00:11 -0000

We will be making a small change to the eduroam Wi‑Fi network as part of ongoing improvements to network security and segmentation. During this change, some users may experience a brief interruption to their Wi‑Fi connection as devices automatically reconnect to the network. This update will help improve the security and management of network traffic, with no changes to how users access or use Wi‑Fi services. No downtime is expected, and any disruption should be minimal and short‑lived.

GitHub Enterprise - Licence Issue

Wed, 10 Jun 2026 15:07:00 -0000

This issue is now resolved.

GitHub Enterprise - Licence Issue

Wed, 10 Jun 2026 07:53:00 -0000

We are currently experiencing an issue with our GitHub Enterprise licence, which has now expired. We have been working with GitHub Sales and Support to renew the licence, but a replacement has not yet been provided. This may impact access to GitHub Enterprise services. We are continuing to engage with GitHub to resolve this as quickly as possible and will provide updates as soon as more information becomes available.

Data Centre Network Migration - Server Moves (09/06 - 12/06)

Tue, 09 Jun 2026 08:00:29 -0000

Network - Switch Restart in 4ES

Fri, 05 Jun 2026 05:00:00 -0000

A network switch located in 4ES requires installation of the latest firmware version to enhance security features and maintain support. The affected Switch has to be restarted as part of the process. The restart will occur automatically in the early hours, so we expect no interruption to service (unless a fault occurs).

High-Voltage Maintenance - Network Services at Risk

Thu, 04 Jun 2026 20:00:03 -0000

Wi-Fi - Partial Outage in 3 South

Thu, 04 Jun 2026 10:12:00 -0000

This issue is now resolved.

Wi-Fi - Partial Outage in 3 South

Thu, 04 Jun 2026 10:00:00 -0000

We are currently investigating an issue affecting Wi-Fi connectivity in parts of Level 1, 3 South. A fix is in progress and is expected to be implemented within the next 30 minutes. We will provide further updates as soon as more information becomes available, and we apologise for any inconvenience this may be causing.

Network - Upgrade in 4 East South

Wed, 03 Jun 2026 06:00:00 -0000

Archibus - Unavailable

Tue, 02 Jun 2026 12:48:00 -0000

This issue is now resolved.

Archibus - Unavailable

Tue, 02 Jun 2026 09:40:00 -0000

A fix is in progress in conjunction with the supplier.

University Print Service - Maintenance / Upgrade

Tue, 02 Jun 2026 08:00:57 -0000

The University Print Service (PaperCut) will undergo a routine software upgrade on Tuesday 2 June 2026 from 09:00. **During this maintenance window, printing, scanning, and copying services may be intermittently unavailable while the upgrade is carried out**. Although the work is expected to take approximately four hours, **users should still be able to print for much of this period**. However, brief interruptions to printing, scanning, device login, or print release functionality may occur. This upgrade will apply important security updates, bug fixes, and platform improvements to keep the University’s print service secure, stable, and fully supported. We apologise for any inconvenience caused and thank you for your patience while this essential maintenance is completed.

Data Centre Network Migration - Server Moves 2nd - 5th June

Tue, 02 Jun 2026 08:00:00 -0000

Archibus - Unavailable

Tue, 02 Jun 2026 07:55:00 -0000

Our Campus Infrastructure team have provided the following information: - "Please be aware that we are currently experiencing issues with the Archibus fault reporting system. This is being investigated and we hope to have a resolution shortly. In the meantime, please report any urgent issues by email (campus-infrastructure-helpdesk@bath.ac.uk) or by phone (01225 38 3232)."

Microsoft Entra ID - Retirement of Security Questions

Mon, 01 Jun 2026 08:00:18 -0000

We will be **retiring security questions as an option for password reset authentication in Microsoft Entra ID**. This change is being made because security questions are now considered **outdated and insecure**, and Microsoft has confirmed they will be fully withdrawn as a supported method in the future. Removing security questions improves account security, reduces the risk of unauthorised access, and aligns the University with modern authentication best practice. **A small number of users who currently rely only on security questions will need to register an alternative authentication method (such as Microsoft Authenticator, SMS, or email). There is no system downtime expected, and affected users will be contacted directly with guidance.**

iTrent Upgrade - ESS & MSS

Thu, 28 May 2026 06:00:00 -0000

We will be performing an upgrade of the iTrent system. During the upgrade window, **both Employee Self Service (ESS) and Manager Self Service (MSS) will be unavailable for up to 3hours**. Users will be logged off at the start of the upgrade and will not be able to log in again until the work is complete.

University Print Service - Scan to Email Issue

Tue, 19 May 2026 08:26:00 -0000

This issue has now been resolved.

Data Centre Network Migration - Server Moves

Tue, 19 May 2026 08:00:45 -0000

We will be carrying out planned network migration work across our data centres, moving a number of systems onto new network infrastructure. **A maintenance window will take place each day between 09:00 and 11:00, during which there may be brief interruptions to some services. No downtime is expected outside this window.** Services that may be briefly affected include: - 19-May-26 Aruba ClearPass - 19-May-26 Ceph Storage - 19-May-26 VMWare - 20-May-26 Oracle Zones - 20-May-26 Ceph Storage - 21-May-26 Ceph Storage - 21-May-26 Oracle servers - 22-May-26 Ceph Storage - 22-May-26 Active Directory This work is part of ongoing improvements to enhance network security, resilience, and performance. We will monitor services throughout the migration and take action if any issues arise.

SAMIS Business Objects - Service Restart

Thu, 14 May 2026 16:30:09 -0000

We will be restarting the Business Objects service for SAMIS this evening to install new certificates. The work will take place shortly after 17:30, and the service is expected to be available again by 18:00. We apologise in advance for any inconvenience this may cause.

X Drive - Issue Affecting 'Administration' & 'Professional Services' Areas

Thu, 14 May 2026 13:30:00 -0000

This issue is now resolved. We apologise for any inconvenience caused and thank you for your patience while our technical resolver teams worked to ensure access was fully and correctly restored.

University Print Service - Scan to Email Issue

Thu, 14 May 2026 09:45:00 -0000

Please note that, as a workaround, the Scan to OneDrive functionality is working as expected.

X Drive - Issue Affecting 'Administration' & 'Professional Services' Areas

Wed, 13 May 2026 16:00:00 -0000

We are completing final checks before formally resolving the incident, which we expect to do tomorrow.

X Drive - Issue Affecting 'Administration' & 'Professional Services' Areas

Wed, 13 May 2026 14:00:00 -0000

Access has now been restored to the HR folder following discussion/approval.

X Drive - Issue Affecting 'Administration' & 'Professional Services' Areas

Wed, 13 May 2026 12:55:00 -0000

We are currently awaiting approval to restore access to the HR area of the X Drive. Access was initially amended in response to a potential security concern, which has resulted in a delay while the appropriate approvals are obtained. Once authorisation is received, we will proceed with restoring access and applying the agreed/correct permissions.

University Print Service - Scan to Email Issue

Wed, 13 May 2026 12:15:00 -0000

We are aware of an issue affecting scan-to-email functionality on University printers, where scanned documents may not be delivered by email as expected. The issue has been escalated to the University Print Service team for investigation. We apologise for any inconvenience caused and will provide further updates when available.

X Drive - Issue Affecting 'Administration' & 'Professional Services' Areas

Wed, 13 May 2026 09:25:00 -0000

The issue has now been resolved for the majority of areas within the Professional Services X Drive area. The Administration area was less impacted and is largely functioning as expected. We are continuing to carry out thorough checks to ensure permissions have been applied correctly and consistently and to avoid introducing any further access issues. We will provide a further update later this afternoon.

Network - Firmware Upgrade in Eastwood

Wed, 13 May 2026 03:00:03 -0000

To maintain and improve the security, stability, and performance of the University’s wireless network, we will be upgrading firmware across our network infrastructure. During this work, there may be brief interruptions to network connectivity in the following locations: - Eastwood (1 to 51) While most users are unlikely to notice any impact, some may experience a short loss of Wi‑Fi connectivity at points during the upgrade. We apologise for any inconvenience and appreciate your patience while this essential work is carried out.

X Drive - Issue Affecting 'Administration' & 'Professional Services' Areas

Tue, 12 May 2026 16:10:00 -0000

Our technical resolver teams have been continuing to work to resolve the issue. The remediation process is entirely manual rather than automated, and we need to ensure that permissions are applied carefully and consistently to avoid introducing any further access issues. Work will continue from tomorrow morning, and at this stage we anticipate that access will be restored to all affected areas during the day tomorrow.

X Drive - Issue Affecting 'Administration' & 'Professional Services' Areas

Tue, 12 May 2026 13:00:00 -0000

Our technical resolver teams have **identified the cause** of the permissions-related issues primarily affecting the Professional Services area of the X Drive and are **working to implement a resolution**. This work may take some time, as the work is entirely manual (not automated), and we need to ensure permissions are applied correctly and thoroughly to avoid introducing any further access issues. **If you are still affected by this issue, could you please provide the full path you are attempting to access**, for example: X:/Professional Services/Department/Folder. Kind regards,

X Drive - Issue Affecting 'Administration' & 'Professional Services' Areas

Tue, 12 May 2026 11:22:00 -0000

Our technical resolver teams are continuing to investigate an issue primarily affecting the **‘Professional Services’** area of the X Drive following this morning’s [File Storage - Migration (Professional Services & Administration)](https://status.bath.ac.uk/maintenance/889015) change. We have, however, been informed by multiple users that the issues affecting the **‘Administration’** area of the X Drive have been resolved following a **device restart**. We will provide further updates as soon as possible and apologise for any inconvenience caused.

TrakaWeb - Planned Application Update

Tue, 12 May 2026 10:00:25 -0000

We will be carrying out a planned update to the TrakaWeb application, delivered by the supplier, to address a known issue affecting Active Directory (AD) synchronisation. During the maintenance window, the TrakaWeb interface may be temporarily unavailable for staff users. The update is expected to take up to one hour, and no changes to functionality or user interfaces are expected. This update aims to improve system reliability by resolving an existing AD sync issue. A system snapshot will be taken in advance to allow rapid recovery should any issues arise.

X Drive - Issue Affecting 'Administration' & 'Professional Services' Areas

Tue, 12 May 2026 09:10:00 -0000

We are investigating an issue affecting the **'Administration'** & **'Professional Services'** areas of the X Drive following this morning's [File Storage - Migration (Professional Services & Administration)](https://status.bath.ac.uk/maintenance/889015) change. **Users experiencing an “Access Denied” (or similar) error should restart their device**, as this **may** resolve the issue. We will provide further updates as soon as possible and apologise for any inconvenience caused.

Data Centre Network Migration - Server Moves

Tue, 12 May 2026 08:00:15 -0000

We will be carrying out planned network migration work across our data centres, moving a number of systems onto new network infrastructure. **A maintenance window will take place each day between 09:00 and 11:00, during which there may be brief interruptions to some services. No downtime is expected outside this window.** Services that may be briefly affected include: - Active Directory - Ceph Storage - CommVault - Hex - Networks ESXI - Nutanix - Oracle Zones - VMware (SQL) This work is part of ongoing improvements to enhance network security, resilience, and performance. We will monitor services throughout the migration and take action if any issues arise.

Wi‑Fi - Core Infrastructure Upgrade

Tue, 12 May 2026 06:30:45 -0000

We will be upgrading the wireless core network's operating system. This is essential maintenance to ensure the University’s wireless services remain secure, stable, and fully supported. The wireless core is designed to be **highly resilient and to smoothly transfer devices between network hardware during upgrades. However, during this maintenance window, some users may experience a brief loss of connectivity to wireless networks**, including in‑room access points and SD‑WAN‑connected remote sites (such as mPharm in Plymouth). Any disruption is expected to be minimal and short‑lived, and the work will be closely monitored throughout to ensure services are restored promptly if affected. Once complete, this upgrade will improve the reliability, resilience, and long‑term stability of the University’s wireless network, helping reduce the risk of future issues.

Network - Firmware Upgrade in Various Locations

Tue, 12 May 2026 03:00:10 -0000

To maintain and improve the security, stability, and performance of the University’s wireless network, we will be upgrading firmware across our network infrastructure. During this work, there may be brief interruptions to network connectivity in the following locations: - Brendon - Conygre - Cotswold - Derhill - Marlborough Court - Mendip - Polden - Polden Corner - Quantock - Quads - Quarry - Solsbury - West Accomodation Centre - Wolfson While most users are unlikely to notice any impact, some may experience a short loss of Wi‑Fi connectivity at points during the upgrade. We apologise for any inconvenience and appreciate your patience while this essential work is carried out.

SAMIS Client - Restart at 19:00

Mon, 11 May 2026 18:00:50 -0000

We will be restarting the SAMIS Client at 7:00pm this evening to allow a software patch to take effect. The work is expected to take approximately 15 minutes. Any active SAMIS Client sessions will be interrupted, so please ensure you log out before 7:00pm.

File Storage - Migration (Professional Services & Administration)

Mon, 11 May 2026 17:00:00 -0000

We are carrying out a phased migration of on‑campus file storage from our existing systems to a new storage solution. This work will take place over several weeks and may cause planned, temporary disruptions to some shared file services. **During this specific maintenance window, the following X Drive locations will be synchronised and may be unavailable:** - X:\Professional Services (excluding Security). - X:\Administration. This migration moves our file storage onto a modern, fully supported platform, improving reliability, security, and the long‑term sustainability of shared file services.

Network - Firmware Upgrade in STV

Mon, 11 May 2026 04:00:58 -0000

To maintain and improve the security, stability, and performance of the University’s wireless network, we will be upgrading firmware across our network infrastructure. During this work, there may be brief interruptions to network connectivity in the following locations: - Sports Training Village (STV) While most users are unlikely to notice any impact, some may experience a short loss of Wi‑Fi connectivity at points during the upgrade. We apologise for any inconvenience and appreciate your patience while this essential work is carried out.

SAMIS - Essential Maintenance

Fri, 08 May 2026 11:30:35 -0000

The software supplier for SAMIS has issued an urgent security patch, which we will be installing at lunchtime today (Friday 8th). Unfortunately, this work requires downtime, and there will be a service interruption from 12:30 for approximately one hour. We apologise for the inconvenience this may cause; however, we trust you will appreciate the importance of applying essential security updates to protect our core student data and the reputation of the University.

Network - Firmware Upgrade in Various Locations (Friday)

Fri, 08 May 2026 04:00:00 -0000

To maintain and improve the security, stability, and performance of the University’s wireless network, we will be upgrading firmware across our network infrastructure. During this work, there may be brief interruptions to network connectivity in the following locations: - Chancellors Building - East Building While most users are unlikely to notice any impact, some may experience a short loss of Wi‑Fi connectivity at points during the upgrade. We apologise for any inconvenience and appreciate your patience while this essential work is carried out.

Oracle Databases - Service Issue Affecting: Agresso, iTrent, KxWelcome, SAMIS

Thu, 07 May 2026 15:15:00 -0000

No further issues or degradation have been observed. We are therefore marking this incident as resolved.

Oracle Databases - Service Issue Affecting: Agresso, iTrent, KxWelcome, SAMIS

Thu, 07 May 2026 10:50:00 -0000

The Agresso (Business World) restart that was scheduled between 12:00 and 14:00 today is no longer required and has therefore been cancelled. Following work carried out by our technical teams, we now expect the recent database-related issues to have been resolved. There are a small number of residual issues still being worked through, including some links and reporting functionality. However, we believe the service is now stable and will continue to closely monitor the environment. We will keep this incident open and maintain the services in a degraded state until this afternoon to allow for continued monitoring.

Oracle Databases - Service Issue Affecting: Agresso, iTrent, KxWelcome, SAMIS

Thu, 07 May 2026 08:00:00 -0000

The database servers patched yesterday remained stable overnight, including the SAMIS database service. The Agresso database server experienced a restart overnight and has now also received the same fix. We continue to monitor all affected services closely, but users should still be prepared for intermittent issues while monitoring continues.

Network - Firmware Upgrade in Various Locations (Thursday)

Thu, 07 May 2026 04:00:00 -0000

To maintain and improve the security, stability, and performance of the University’s wireless network, we will be upgrading firmware across our network infrastructure. During this work, there may be brief interruptions to network connectivity in the following locations: - Balehaus - Campus-based Bus Stops - Eastwood Lodge - The Edge While most users are unlikely to notice any impact, some may experience a short loss of Wi‑Fi connectivity at points during the upgrade. We apologise for any inconvenience and appreciate your patience while this essential work is carried out.

Oracle Databases - Service Issue Affecting: Agresso, iTrent, KxWelcome, SAMIS

Wed, 06 May 2026 14:30:00 -0000

We have implemented a potential fix (for SAMIS only), and the initial signs are positive; however, we remain cautiously optimistic at this stage. Our teams are closely monitoring the services. While stability appears to be improving, users may still experience intermittent errors or disruptions. **We will continue to observe performance overnight and will not mark the issue as resolved until we are confident the fix is fully effective. This will be reviewed no earlier than tomorrow afternoon (07/05/2026).** We will provide further updates in due course and apologise for any inconvenience this incident may have caused.

Oracle Databases - Service Issue Affecting: Agresso, iTrent, KxWelcome, SAMIS

Wed, 06 May 2026 11:15:00 -0000

Our technical teams continue to investigate the root cause of this issue as a priority. Services remain unstable, and users may continue to experience errors or interruptions. We will provide further updates as more information becomes available.

BeyondTrust EPM - Blocking of Restricted Software

Wed, 06 May 2026 09:00:30 -0000

We are introducing additional controls on University‑managed Windows 11 devices to **block the installation and execution of certain high‑risk software** using BeyondTrust Endpoint Privilege Manager (EPM). This change improves endpoint security by preventing privilege escalation for software that presents elevated risk, including applications that may conflict with managed security controls or pose data and compliance concerns. The benefit of this approach is stronger protection and consistency across devices, ensuring that approved security measures (such as antivirus and endpoint protection) cannot be undermined by unmanaged software. A small number of users may see requests automatically denied when attempting to install restricted software, along with a clear message explaining why. No downtime is expected, and normal device use will continue as usual.

Data Centre Network Migration - Server Moves

Wed, 06 May 2026 08:00:55 -0000

We will be carrying out planned network migration work across our data centres, moving a number of systems onto new network infrastructure. **A maintenance window will take place each day between 09:00 and 11:00, during which there may be brief interruptions to some services. No downtime is expected outside this window.** Services that may be briefly affected include: - CommVault - Ceph Storage - Oracle servers - Oracle Zones - VMware (SQL) This work is part of ongoing improvements to enhance network security, resilience, and performance. We will monitor services throughout the migration and take action if any issues arise.

Oracle Databases - Service Issue Affecting: Agresso, iTrent, KxWelcome, SAMIS

Wed, 06 May 2026 07:45:00 -0000

The database issues affecting **Agresso (Business World), iTrent, KxWelcome, and SAMIS** worsened overnight, with further unexpected restarts observed. We have an active support case open with Oracle and continue to investigate the root cause as a priority. Further updates will be provided as more information becomes available.

Wi‑Fi - Core Infrastructure Upgrade

Wed, 06 May 2026 06:00:28 -0000

We will be upgrading the wireless core network to a newer, vendor‑supported operating system. This is essential maintenance to ensure the University’s wireless services remain secure, stable, and fully supported. The wireless core is designed to be **highly resilient and to smoothly transfer devices between network hardware during upgrades. However, during this maintenance window, some users may experience a brief loss of connectivity to wireless networks**, including in‑room access points and SD‑WAN‑connected remote sites (such as mPharm in Plymouth). Any disruption is expected to be minimal and short‑lived, and the work will be closely monitored throughout to ensure services are restored promptly if affected. Once complete, this upgrade will improve the reliability, resilience, and long‑term stability of the University’s wireless network, helping reduce the risk of future issues.

Network - Firmware Upgrade in Various Locations (Wednesday)

Wed, 06 May 2026 04:00:00 -0000

To maintain and improve the security, stability, and performance of the University’s wireless network, we will be upgrading firmware across our network infrastructure. During this work, there may be brief interruptions to network connectivity in the following locations: - 10 East (School of Management) While most users are unlikely to notice any impact, some may experience a short loss of Wi‑Fi connectivity at points during the upgrade. We apologise for any inconvenience and appreciate your patience while this essential work is carried out.

Oracle Databases - Service Issue Affecting: Agresso, iTrent, KxWelcome, SAMIS

Tue, 05 May 2026 16:00:00 -0000

We are still awaiting an update from Oracle. In the meantime, services appear to be operating, with only a small number of related issues reported by users. We will provide further updates as soon as more information becomes available and apologise for any inconvenience caused.

Oracle Databases - Service Issue Affecting: Agresso, iTrent, KxWelcome, SAMIS

Tue, 05 May 2026 08:45:00 -0000

We are currently investigating an issue affecting several Oracle database servers, which are intermittently restarting. This is impacting a number of services, including Agresso (Business World), iTrent, KxWelcome, and SAMIS. Our technical teams are actively working to identify the root cause. As part of this, we are migrating one of the affected systems to alternative infrastructure to determine whether the issue is related to the underlying platform. We are also engaging with Oracle for further support. We will provide further updates as soon as more information becomes available, and apologise for any disruption caused.

Network - Firmware Upgrade in Various Locations (Tuesday)

Tue, 05 May 2026 04:00:00 -0000

To maintain and improve the security, stability, and performance of the University’s wireless network, we will be upgrading firmware across our network infrastructure. During this work, there may be brief interruptions to network connectivity in the following locations: - Canal Wharf - Carpenter House - Eveleigh Waterside - Green Park House - Holburne - iCast - John Wood - MPharm - Pulteney Court - RUH/Wolfson - Scala Building - Thornbank - Virgil Building While most users are unlikely to notice any impact, some may experience a short loss of Wi‑Fi connectivity at points during the upgrade. We apologise for any inconvenience and appreciate your patience while this essential work is carried out.

High-Voltage Maintenance - Network Services at Risk

Sat, 02 May 2026 06:00:00 -0000

The Campus Infrastructure department, supported by specialist electrical contractors, will be carrying out statutory high‑voltage (HV) maintenance across several University substations. This essential work is required to maintain the safety, compliance, and reliability of the University’s electrical infrastructure. Although this work is not IT‑led, it may have an **impact on IT and network services** in affected buildings. Power interruptions during the maintenance windows may affect equipment that supports **wired (Ethernet) and wireless (Wi‑Fi)** connectivity, meaning network services may be at risk while work is underway. ### Planned maintenance schedule - **Saturday 2 May 2026** - **R Substation** (07:00–12:00): Chancellor’s Building, Campus Infrastructure - **K Substation** (12:30–17:30): 1 South, 2 South, The Woodlands - **Saturday 23 May 2026** - **D Substation** (07:00–17:30): *No outages expected* - **Thursday 4 June 2026** - **L Substation** – **Power shutdown** - **Buildings and areas affected:** - The Edge Building - East Building - STV fencing hall / building - STV tennis courts - STV CHP plant room - STV (main building) - External areas - East Car Park (including power to feeder pillar, EV chargers, and street lighting) - Arrivals Square bus stop and reception hut (power, lighting, and heating) - **Lift outages during this period:** - East Building goods lift - East Building passenger lift - The Edge passenger lift - STV (main building) passenger lifts - **Saturday 20 June 2026** - **M Substation** (07:00–12:00): 7 West, 8 West, 9 West, 10 West, West Car Park - **S Substation** (12:30–17:30): The Quads Some areas may remain unaffected, and not all locations will experience outages. Where power is interrupted, **network services may be temporarily unavailable** until power is restored and systems recover. We recommend users in affected buildings **save their work in advance** and plan accordingly. Updates will be provided via the status page if the expected impact changes.

Agresso Test, Agresso Dev, iTrentZZ - Unavailable Overnight

Wed, 29 Apr 2026 23:01:27 -0000

To support a network change for the Oracle Database server, we will be temporarily shutting down a small number of non‑production systems to ensure sufficient capacity for live services. The following systems will be unavailable overnight: - Agresso Test - Agresso Dev - iTrentZZ These systems are expected to be available again by approximately 09:30, subject to the successful completion of the network changes. We apologise for any inconvenience and thank you for your understanding while this work is carried out.

Data Centre Network Migration - Server Moves

Tue, 28 Apr 2026 08:00:00 -0000

We will be carrying out planned network migration work across our data centres, moving a number of systems onto new network infrastructure. **A maintenance window will take place each day between 09:00 and 11:00, during which there may be brief interruptions to some services. No downtime is expected outside this window.** Services that may be briefly affected include: - Active Directory - Anatra HPC - AUDIO MULTICAST LINK - Ceph Storage - DRAX AMX - Network Management Tools - Oracle servers - University Radio Bath This work is part of ongoing improvements to enhance network security, resilience, and performance. We will monitor services throughout the migration and take action if any issues arise.

GitHub Enterprise - Server Restart

Tue, 28 Apr 2026 06:30:43 -0000

We will be restarting the GitHub Enterprise server to complete the installation of a security update. During this time, access to GitHub Enterprise may be briefly unavailable. This work is required to ensure the continued security and stability of the service.

SAMIS (Web) - Performance Issues

Thu, 23 Apr 2026 09:45:00 -0000

This issue is now resolved.

Wi-Fi - Wireless Firmware Upgrade

Thu, 23 Apr 2026 06:00:29 -0000

To maintain and improve the security, stability, and performance of the University’s wireless network, we will be upgrading the firmware on our Aruba Wi‑Fi infrastructure across all University buildings, both on and off campus. This upgrade will use Aruba’s live upgrade (in‑service) process, which is designed to minimise disruption by seamlessly moving devices between access points during the work. **While most users should not notice any impact, some users may experience a brief loss of Wi‑Fi connectivity at some point during the upgrade.** This maintenance will help ensure improved wireless reliability and performance across campus, as well as keeping the network fully supported and secure. We apologise for any inconvenience and appreciate your patience while this essential work is completed. Updates will be provided via the status page if required.

SAMIS (Web) - Performance Issues

Wed, 22 Apr 2026 11:00:00 -0000

We are anticipating heavy demand on SAMIS today (Wednesday 22nd April). The system limits the number of concurrent users, so you may need to try again later if you experience login issues. Thank you for your patience.

Room Bookings (BORRS) - 503 Error Message

Wed, 22 Apr 2026 09:53:00 -0000

The issue that was affecting the Bath Online Room Request System (BORRS) is now resolved.

Room Bookings (BORRS) - 503 Error Message

Wed, 22 Apr 2026 09:45:00 -0000

We are investigating an issue affecting the Bath Online Room Request System (BORRS). We will provide further updates as soon as possible and apologise for any inconvenience caused.

KxWelcome - Upgrade

Wed, 22 Apr 2026 07:00:19 -0000

We will be carrying out a planned upgrade of KxWelcome to enable a new Single Sign‑On (SSO) user journey. The upgrade will affect the Student Portal, Staff (Enterprise) Portal, and the desktop client. **During the upgrade window, the service will be unavailable, and users may notice changes to the interface or functionality once the upgrade is complete.** This upgrade has been fully tested in a non‑live environment and will allow KxWelcome to move away from reliance on legacy authentication systems, improving the future security and flexibility of access for staff and students.

Authentication - "auth.bath.ac.uk took too long to respond"

Tue, 21 Apr 2026 14:30:00 -0000

This issue is now resolved – 'auth3' is now back in service.

Panopto (Re:View) Scheduler - Unavailable

Tue, 21 Apr 2026 14:25:00 -0000

The Panopto (Re:View) Scheduler is back online.

Panopto (Re:View) Scheduler - Unavailable

Tue, 21 Apr 2026 14:12:00 -0000

We are investigating an issue affecting the Panopto (Re:View) Scheduler. We will provide further updates as soon as possible and apologise for any inconvenience caused.

SAMIS (Web) - Performance Issues

Tue, 21 Apr 2026 12:35:00 -0000

We have identified performance issues affecting [SAMIS (Web)](https://samis.bath.ac.uk/). Users may experience slow page loading when accessing the system. Our technical teams are actively investigating and working to restore full performance as quickly as possible.

Authentication - "auth.bath.ac.uk took too long to respond"

Tue, 21 Apr 2026 11:30:00 -0000

We are currently investigating a service authentication issue in collaboration with our Network and Hosting teams. Access to auth.bath.ac.uk has been temporarily restored, and users should now be able to authenticate as normal. Some supporting components remain offline while further work continues to fully resolve the underlying issue. We will provide further updates as progress is made. Thank you for your patience while we work to restore full service.

Authentication - "auth.bath.ac.uk took too long to respond"

Tue, 21 Apr 2026 11:08:00 -0000

Our Integration & Identity team is aware of the issue and is actively investigating.

Authentication - "auth.bath.ac.uk took too long to respond"

Tue, 21 Apr 2026 10:58:00 -0000

We are investigating an issue affecting authentication that results in the error message “auth.bath.ac.uk took too long to respond.” We will share further updates as they become available and apologise for any inconvenience caused.

Data Centre Network Migration - Server Moves

Tue, 21 Apr 2026 08:00:17 -0000

We will be carrying out planned network migration work across our data centres, moving a number of systems onto new network infrastructure. **A maintenance window will take place each day between 09:00 and 11:00, during which there may be brief interruptions to some services. No downtime is expected outside this window.** Services that may be briefly affected include: - Active Directory - Ceph Storage - Computational Research Systems - Computational Teaching Systems - Exterity IPTV management console - Networks Esxi - Oracle Zones - Physics Research Group Server - Synergy (Course Costing) - VMware This work is part of ongoing improvements to enhance network security, resilience, and performance. We will monitor services throughout the migration and take action if any issues arise.

Sympa (lists.bath.ac.uk) - Maintenance

Tue, 21 Apr 2026 06:30:00 -0000

We will be carrying out planned maintenance on Sympa (ists.bath.ac.uk). During this time, the service will be unavailable for approximately **2 hours**, but this may increase. This work involves moving the underlying data storage to a new platform. To complete this safely, Sympa will be placed into maintenance mode (and will be unavailable) while a final data synchronisation and system reconfiguration takes place. This upgrade ensures the service is hosted on modern, supported infrastructure, improving long-term reliability and security. There will be no changes to the user interface or functionality following this work. We apologise for any inconvenience caused and will provide updates via the status page as the work progresses.

Panopto (Re:View) Scheduler - Access Issue for Academic Staff

Fri, 17 Apr 2026 08:58:00 -0000

This issue has now been resolved. **Academic staff should once again be able to access the Panopto (Re:View) Scheduler.** The issue was caused by an incorrect configuration change, which has now been rolled back to a previous version.

Panopto (Re:View) Scheduler - Access Issue for Academic Staff

Fri, 17 Apr 2026 08:00:00 -0000

We are investigating an issue affecting access to the Panopto (Re:View) Scheduler. We will provide further updates as soon as possible and apologise for any inconvenience caused.

SAMIS - Caching Issue

Thu, 16 Apr 2026 11:00:00 -0000

We believe that this issue is now resolved. Any residual issues may be caused by **local browser caching**, where an older version of the SAMIS web files is being stored on your device. In many cases, this can be resolved by performing a **hard refresh**: * **Chrome / Edge (Windows):** `Ctrl + Shift + R` * **Chrome / Edge (Mac):** `Cmd + Shift + R` If the issue persists, please follow the steps below to **fully clear your browser’s cache and cookies**. *** ## **How to Clear Your Browser Cache** ### **Google Chrome** 1. Click the **three dots** menu (top‑right) → **Settings** 2. Select **Privacy and security** 3. Click **Clear browsing data** 4. Set *Time range* to **All time** 5. Tick: * ✅ Cookies and other site data * ✅ Cached images and files 6. Click **Clear data** 7. Close and reopen Chrome, then try SAMIS again *** ### **Microsoft Edge** 1. Click the **three dots** menu → **Settings** 2. Choose **Privacy, search and services** 3. Under *Clear browsing data*, click **Choose what to clear** 4. Set *Time range* to **All time** 5. Tick: * ✅ Cookies and other site data * ✅ Cached images and files 6. Click **Clear now** 7. Restart Edge and revisit SAMIS *** ### **Mozilla Firefox** 1. Click the **three lines** menu → **Settings** 2. Go to **Privacy & Security** 3. Under *Cookies and Site Data*, click **Clear Data** 4. Tick: * ✅ Cookies and Site Data * ✅ Cached Web Content 5. Click **Clear** 6. Restart Firefox *** ### **Safari (macOS)** 1. Open Safari → **Settings** 2. Go to **Privacy** 3. Click **Manage Website Data** 4. Select **Remove All** 5. Close and reopen Safari *** If issues continue after clearing your cache, please contact IT Support and include: * Your browser and version * The page you were accessing * A screenshot (if possible) Further updates will be provided if required.

SAMIS - Caching Issue

Thu, 16 Apr 2026 09:10:00 -0000

Some users may be seeing outdated pages or display issues when using SAMIS. This is due to cached files not yet updating consistently across all servers that support the service. We are investigating the issue and working to ensure the latest version is correctly applied everywhere. The core functionality of SAMIS is not affected, and we will provide an update as soon as the issue is resolved.

SAMIS - PDF Generation Issue

Thu, 16 Apr 2026 07:55:00 -0000

The PDF generation issue identified yesterday has now been resolved, and all functionality is operating normally.

SAMIS - PDF Generation Issue

Wed, 15 Apr 2026 15:55:00 -0000

The SAMIS upgrade has now been completed, and the system is available for use. There is currently one known issue affecting PDF generation, where images may not appear correctly in generated PDFs. We are working with the system supplier to resolve this as quickly as possible. Thank you for your patience while this essential upgrade was completed. Further updates will be shared as progress is made.

iTrent, NESA, Grouper - Quarterly Patching

Tue, 14 Apr 2026 16:30:27 -0000

Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable during this time. This essential maintenance ensures that the systems remain secure, reliable, and up to date with the latest vendor patches.

Data Centre Network Migration - Server Moves

Tue, 14 Apr 2026 08:00:27 -0000

We will be carrying out planned network migration work across our data centres, moving a number of systems onto new network infrastructure. **A maintenance window will take place each day between 09:00 and 11:00, during which there may be brief interruptions to some services. No downtime is expected outside this window.** Services that may be briefly affected include: - Aruba ClearPass - Canteen Services - Computational Teaching Systems - DRAX AMX - Network ESXi - Network Management - ONELAN - Oracle Servers - Physics Research Group Services - Security Video Recording - Synology - VMware This work is part of ongoing improvements to enhance network security, resilience, and performance. We will monitor services throughout the migration and take action if any issues arise.

SAMIS, SAMIS Cron server, HUB - Quarterly Patching

Mon, 13 Apr 2026 16:30:31 -0000

SAMIS - Annual Upgrade

Fri, 10 Apr 2026 16:30:00 -0000

SAMIS will undergo its annual spring upgrade, along with essential Oracle security patching, **from 18:00 on Friday 10 April 2026 until Wednesday 15 April 2026**. During this period, **SAMIS and SAMIS on the Web will be completely unavailable**, including related services and integrations such as Moodle, timetabling, and Hub services. All users are **requested to log out before 17:00 on Friday 10 April** to allow the upgrade to begin promptly and safely. While the system is unavailable, a **read-only version of the database will be accessible via the training environment** SAMIS client for users who require limited access to data. This upgrade is part of required annual maintenance to ensure the system remains fully supported by the supplier, secure, and up to date. It also introduces an updated web interface and prepares the platform for future enhancements. Testing has been completed successfully in multiple non-production environments, with no outstanding issues identified. We appreciate your patience during this essential work and apologise for any inconvenience caused. Updates will be provided via the status page as the upgrade progresses.

Panopto (Re:View) Scheduler - Unavailable

Fri, 10 Apr 2026 16:00:00 -0000

Academic staff will be unable to access Panopto Scheduler while the [SAMIS - Annual Upgrade](https://status.bath.ac.uk/maintenance/862254) is underway. **The work is expected to be completed by Wednesday 15 April**. Updates will be provided via the status page as the upgrade progresses, if required.

Agresso, FoodDirect - Quarterly Patching

Thu, 09 Apr 2026 16:30:08 -0000

iTrent – Access Issue (Affecting New Accounts)

Thu, 09 Apr 2026 09:50:00 -0000

This issue has now been successfully resolved. The change to load new account details into iTrent was implemented yesterday, and the overnight process completed successfully. All accounts that failed to be created over the past few days have now been added and should be working as expected.

REDCap - Minor Update

Thu, 09 Apr 2026 08:00:11 -0000

The REDCap server will undergo an incremental update at this time. **During the installation and subsequent restart, the system may be unavailable for up to 10 minutes.** This update helps ensure the continued security and functionality of the application.

Network - Firmware Upgrade in Various Locations

Thu, 09 Apr 2026 04:00:02 -0000

Due to maintenance to maintain network security and stability, there may be brief losses of network connectivity in the following locations: - 1 East - 2 East - 3 East - 4 East - 4 East South - 6 East - 8 East - Boiler House - Carpenters Workshop - Norwood House - Sports Hall Disruption should be minimal, as devices will be moved between access points during the upgrade. However, some users may experience a short outage at some point during the process.

iTrent – Access Issue (Affecting New Accounts)

Wed, 08 Apr 2026 10:40:00 -0000

A small number of users with new accounts created since 1 April are currently unable to access iTrent Employee Self Service (ESS) and Manager Self Service (MSS). Our HR & Payroll team have identified the issue and are actively working on a fix. We expect access to be fully restored by 09:00 on 9 April. We apologise for any inconvenience caused and will provide updates if there are any changes.

Files.Bath (Nextcloud) - Maintenance

Wed, 08 Apr 2026 06:00:00 -0000

We will be carrying out planned maintenance on Files.Bath (Nextcloud) on **Wednesday 8 April from 07:00**. During this time, the service will be unavailable for approximately **2 hours**, but this may increase. This work involves moving the underlying data storage to a new platform. To complete this safely, Files.Bath will be placed into maintenance mode while a final data synchronisation and system reconfiguration takes place. This upgrade ensures the service is hosted on modern, supported infrastructure, improving long-term reliability and security. There will be no changes to the user interface or functionality following this work. We apologise for any inconvenience caused and will provide updates via the status page as the work progresses.

File Storage - Phased Migration (April)

Wed, 01 Apr 2026 08:00:55 -0000

We are carrying out a phased migration of on-campus file storage from our existing systems to new storage solution. This work will take place over several weeks and **may cause planned, temporary disruptions** to some shared file services. This migration moves file storage onto a modern, fully supported platform, improving reliability, security, and long-term sustainability of shared file services.

iTrent - Upgrade (ESS & MSS)

Wed, 01 Apr 2026 07:00:52 -0000

We will be performing an upgrade of the iTrent system. During the upgrade window, **both Employee Self Service (ESS) and Manager Self Service (MSS) will be unavailable for up to 15 minutes**. Users will be logged off at the start of the upgrade and will not be able to log in again until the work is complete. This update includes routine fixes and an important legislative change to Statutory Sick Pay rules.

Network - Firmware Upgrade in Various Locations (Day 3)

Wed, 01 Apr 2026 04:00:29 -0000

Due to maintenance to maintain network security and stability, there may be brief losses of network connectivity in the following locations: - 5W - 6W - 6WS - 8W - 9W Disruption should be minimal, as devices will be moved between access points during the upgrade. However, some users may experience a short outage at some point during the process.

Pepi and Rheumatology - Quarterly Patching

Tue, 31 Mar 2026 16:30:28 -0000

Data Centre Network Migration - Server Moves

Tue, 31 Mar 2026 08:00:00 -0000

We will be carrying out planned network migration work across our data centres, moving a number of systems onto new network infrastructure. **A maintenance window will take place each day between 09:00 and 11:00, during which there may be brief interruptions to some services**. No downtime is expected outside this window. Services that may be briefly affected include: - Telephony services (including emergency phones) - Software licence servers (which may impact access to some specialist applications) - GitLab (gitlab.ic) - Endpoint software distribution (SCCM) - Network location services This work is part of ongoing improvements to enhance network security, resilience, and performance. We will monitor services throughout the migration and take action if any issues arise.

Network - Firmware Upgrade in Various Locations (Day 2)

Tue, 31 Mar 2026 04:00:27 -0000

Due to maintenance to maintain network security and stability, there may be brief losses of network connectivity in the following locations: - 1WN - 2W - 3W - 3W Annexe - 3WN - 4W - Wessex House Disruption should be minimal, as devices will be moved between access points during the upgrade. However, some users may experience a short outage at some point during the process.

CMS, MySQL, SAMIS (3rd-party data) - Quarterly Patching

Mon, 30 Mar 2026 16:30:00 -0000

Network - Firmware Upgrade in Various Locations (Day 1)

Mon, 30 Mar 2026 04:00:24 -0000

Due to maintenance to maintain network security and stability, there may be brief losses of network connectivity in the following locations: - 1 South - 2 South - 3 South - 4 South - 4 South Annexe - 5 South - Fossil Shed - Lodge - Medical Centre - Milner - Osbourne - Radiation Store - Southern Comms - Woodlands Disruption should be minimal, as devices will be moved between access points during the upgrade. However, some users may experience a short outage at some point during the process.

Connect.bath.ac.uk - "Incompatible Browser" Error on iOS Devices

Mon, 23 Mar 2026 09:00:00 -0000

This issue is now resolved.

Panopto - Cloud Maintenance

Sat, 21 Mar 2026 22:00:08 -0000

According to Panopto: "Panopto Cloud services are scheduled for essential database maintenance and enhancements on Saturday, March 21st, 2026. These updates necessitate a period of downtime, which is projected to last up to three (3) hours. During this maintenance window, access to videos on your Panopto site will be unavailable. Furthermore, any attempts to upload new content from recording clients will result in a "Server unable to connect" error message."

Network (Ethernet & Wi-Fi) - Upgrade in Wolfson House

Wed, 18 Mar 2026 09:00:00 -0000

We are replacing end-of-life network equipment in this location to enhance connectivity, strengthen security, and enable new features. **During this upgrade, users may experience brief interruptions (around one minute) to Ethernet (wired) and Wi-Fi (wireless) connections.**

Connect.bath.ac.uk - "Incompatible Browser" Error on iOS Devices

Fri, 13 Mar 2026 15:30:00 -0000

We are continuing to investigate an issue affecting Apple iPhone and iPad devices, where users may intermittently encounter an “Incompatible Browser” error when attempting to install the VPN from connect.bath.ac.uk. In the meantime, users can still configure VPN access by following the [Manual VPN Setup Instructions](https://connect.bath.ac.uk/#vpn). We will share further updates as soon as more information becomes available, and apologise for any inconvenience this may cause.

Network (Ethernet & Wi-Fi) - Switch Reboot in 4 South

Fri, 13 Mar 2026 09:00:16 -0000

We will be rebooting network equipment in this location as part of routine maintenance to maintain performance and reliability. **During this work, users may experience brief interruptions (up to five minutes) to Ethernet (wired) and Wi-Fi (wireless) connections.**

QuestionPro Unable to log on

Wed, 11 Mar 2026 12:20:00 -0000

This issue is now resolved.

Network - No Internet or Wi-Fi Service in Eastwood 51

Wed, 11 Mar 2026 12:15:00 -0000

This issue is now resolved.

QuestionPro Unable to log on

Tue, 10 Mar 2026 11:03:00 -0000

We are aware of the issue and are investigating.

Website (bath.ac.uk) - Server Updates

Tue, 10 Mar 2026 07:30:15 -0000

We will be upgrading the versions of Apache and PHP used on the University’s web servers during this maintenance window. **The website may be briefly unavailable while the updates are applied.** These updates ensure the platform remains secure, up to date, and aligned with supported versions across our infrastructure, helping to maintain the security and stability of the University website.

Secure Downloads Currently Unavailable

Mon, 09 Mar 2026 14:52:00 -0000

We have identified the cause and this issue is now resolved.

Secure Downloads Currently Unavailable

Mon, 09 Mar 2026 14:40:00 -0000

We are aware and are investigating the cause.

Printing - "Can't Access Accounting Server" Error

Mon, 09 Mar 2026 12:00:00 -0000

This issue is now resolved.

Network - No Internet or Wi-Fi Service in Eastwood 51

Mon, 09 Mar 2026 11:12:00 -0000

As a result of a power cut there is currently no internet or Wi-Fi service in Eastwood 51, Campus Infrastructure are investigating.

TOPdesk - Brief Maintenance

Sun, 08 Mar 2026 10:00:00 -0000

TOPdesk will be carrying out maintenance to their internal tooling during this time. This update does **not** directly affect the University’s TOPdesk environment, and no impact to service availability is expected. However, as the work is taking place within TOPdesk’s wider datacentre infrastructure, there is a small possibility that access to TOPdesk may be briefly interrupted for up to 10 minutes during the maintenance window. We do not anticipate disruption but will monitor the service as a precaution.

Network (Ethernet + Wi-Fi) - Firmware Upgrade

Fri, 06 Mar 2026 07:00:20 -0000

Due to maintenance to maintain network security and stability, there may be brief losses of network connectivity in the following locations: - The SU Bath (Student Union) - Solsbury (Student Accommodation) Disruption should be minimal, as devices will be moved between access points during the upgrade. However, some users may experience a short outage at some point during the process.

SendSuite - Server Restart

Thu, 05 Mar 2026 19:15:13 -0000

We will be restarting the SendSuite server. During this time, the service may be unavailable for up to 15 minutes. This work is required to ensure the continued security and reliable operation of the application.

Printing - "Can't Access Accounting Server" Error

Thu, 05 Mar 2026 10:15:00 -0000

We have received multiple reports of users seeing a “Can’t Access Accounting Server” error when attempting to print. SHARP, the University’s print service provider, has advised the following steps, which should restore the device to service: 1. Power off the printer. 2. Unplug it from the wall. 3. Wait 30 seconds. 4. Plug it back in and power it on. This should allow the device to reconnect and come back online. If the issue persists after following these steps, please contact the [Service Desk](https://www.bath.ac.uk/guides/getting-it-or-av-support-and-advice/).

Panopto Scheduler - Brief Maintenance

Wed, 04 Mar 2026 17:20:19 -0000

We will be carrying out a short period of maintenance on the Panopto Scheduler to improve access for non-payroll staff. During this time, the Scheduler will be temporarily unavailable. Once complete, non-payroll users (such as contractors or agency staff) will be able to access the Scheduler and schedule recordings where they are listed as a unit convenor or additional teacher.

Agresso - Intermittent "Server Error" Message

Tue, 03 Mar 2026 09:50:00 -0000

We're marking this incident as **resolved** due to its intermittent nature. However, we will leave the notice banner at the top of https://status.bath.ac.uk/, which reads: > **Business World (Agresso) – Intermittent "Server Error" Message** > We are aware of an issue where some users may see a “Server Error in ‘/BusinessWorld’ Application” message. Waiting a few seconds and refreshing your browser window typically resolves the issue.

File Storage - Phased Migration (March)

Sun, 01 Mar 2026 09:00:48 -0000

REDCap - Server Maintenance

Sun, 01 Mar 2026 00:01:00 -0000

We are currently carrying out maintenance on REDCap due to technical issues affecting the service. **During this time, access to REDCap may be unavailable for both users and external survey respondents.** We will provide an update once the maintenance work has been completed.

SAMIS (Web) - Performance Issues

Thu, 26 Feb 2026 15:00:00 -0000

This issue is now resolved.

SAMIS (Web) - Performance Issues

Thu, 26 Feb 2026 13:00:00 -0000

The earlier performance issues affecting [SAMIS (Web)](https://samis.bath.ac.uk/) have now stabilised. We will continue monitoring the situation and will resolve this incident once sustained, acceptable performance has been observed.

SAMIS (Web) - Performance Issues

Thu, 26 Feb 2026 11:25:00 -0000

We have noted performance issues affecting [SAMIS (Web)](https://samis.bath.ac.uk/) due to a very high volume of access on Semester 1 results day. Some users may see timeouts when trying to access SAMIS. Our technical teams are actively investigating and working to restore full performance as quickly as possible.

Network (Ethernet & Wi-Fi) - Upgrade in 1 South

Thu, 26 Feb 2026 08:00:00 -0000

iTrent - Upgrade (ESS & MSS)

Thu, 26 Feb 2026 08:00:00 -0000

During this time, iTrent Employee Self Service (ESS) and Manager Self Service (MSS) will be unavailable for up to 2 hours. All users will be logged out at the start of the upgrade, and access will be restored once the upgrade and post-upgrade checks are complete. This upgrade is required to support upcoming mandatory updates related to payroll and legislative changes for the next financial year. It ensures continued compliance, system stability, and ongoing vendor support. We apologise for any inconvenience caused and will provide updates via the status page if required.

GitHub Enterprise - Server Restart

Tue, 24 Feb 2026 07:30:39 -0000

macOS - Self Service Upgrade (Self Service+)

Mon, 23 Feb 2026 09:00:05 -0000

We will begin a phased deployment of Self Service+ to managed macOS devices for staff and students. This update introduces a refreshed design, improved integration with macOS and Jamf Connect, and enhanced functionality for installing University-managed software. No downtime is expected, but users may notice changes to the Self Service application interface as the new version is rolled out. The deployment will start with a small group and expand gradually to ensure everything is working as expected.

Nimbus HPC - GPU Upgrade

Fri, 20 Feb 2026 07:00:52 -0000

We will be carrying out planned maintenance on the Nimbus HPC cluster with work expected to last up to 30 hours. This maintenance is required because some of the current GPU hardware used by Nimbus is being retired by our cloud provider. To ensure continued availability and long-term support, we will be upgrading the cluster to newer, next-generation GPU nodes. During this window, Nimbus HPC access and the Nimbus cost estimator will be unavailable, and GPU workloads will not be able to run. Once complete, Nimbus will benefit from significantly improved GPU performance and capacity, including access to modern GPUs designed for advanced AI, machine learning, and high-performance computing workloads. We apologise for the disruption and thank you for your patience. Updates will be shared with the HPC user community throughout the maintenance period.

Panopto - Scheduler Failure (16/02/2026 at 16:15)

Mon, 16 Feb 2026 16:15:00 -0000

On Monday 16 February, all scheduled lecture recordings due to start at 16:15 failed to begin. This was caused by a [network issue](https://status.bath.ac.uk/incident/826570) earlier in the day which required servers to be restarted, and the Panopto scheduling service did not restart cleanly as a result. The issue was identified and resolved shortly afterwards; however, this occurred approximately three minutes too late for the affected recordings to start. We apologise for the disruption caused to staff and students, and steps have been taken to reduce the likelihood of this happening again.

Network - Potential DNS Services Issue

Mon, 16 Feb 2026 15:00:00 -0000

This issue is now resolved.

Network - Potential DNS Services Issue

Mon, 16 Feb 2026 14:35:00 -0000

Service appears to be returning to normal. We will continue monitoring the situation.

Network - Potential DNS Services Issue

Mon, 16 Feb 2026 14:23:00 -0000

We are investigating an issue affecting our Network DNS Services. We will provide further updates as soon as possible and apologise for any inconvenience caused.

Network (Ethernet & Wi-Fi) - Upgrade in 1 South

Thu, 12 Feb 2026 08:00:39 -0000

Connect.bath.ac.uk - "Incompatible Browser" Error on iOS Devices

Wed, 11 Feb 2026 14:55:00 -0000

We are aware of an issue affecting Apple iPhone and iPad devices, where users may receive an “Incompatible Browser” error when attempting to install the VPN from connect.bath.ac.uk. Our teams are working to identify the cause. We will provide further updates as soon as possible and apologise for any inconvenience this may cause.

UniDesk - Unable to Connect via the Windows App

Wed, 11 Feb 2026 09:50:00 -0000

According to Microsoft, the [latest cumulative update](https://support.microsoft.com/en-us/topic/february-10-2026-kb5077181-os-builds-26200-7840-and-26100-7840-f0fa9e54-a22a-4a06-96b6-bf5b2aded506) for Windows 11 includes a fix for this issue. This update is delivered automatically through Windows Update and Microsoft Update.

Project Mapper - Unavailable

Tue, 10 Feb 2026 12:52:00 -0000

This issue is now resolved.

Project Mapper - Unavailable

Tue, 10 Feb 2026 12:45:00 -0000

We are investigating an issue affecting Project Mapper. We will provide further updates as soon as possible and apologise for any inconvenience caused.

Agresso - Intermittent "Server Error" Message

Tue, 10 Feb 2026 12:30:00 -0000

Our Networks team has implemented a temporary mitigation to help reduce the frequency of the intermittent “Server Error” message. While this is not expected to fully resolve the issue, it should significantly decrease how often it occurs. We continue to investigate the root cause and are monitoring the impact of the mitigation.

Agresso - Intermittent "Server Error" Message

Tue, 10 Feb 2026 08:30:00 -0000

We are currently investigating an issue affecting Agresso where users may see a “Server Error in ‘/BusinessWorld’ Application” message. **Waiting a few seconds and then refreshing your browser window typically resolves the issue.** We will provide further updates as soon as possible. We apologise for any inconvenience caused.

BeyondTrust - Certificate Expired

Mon, 09 Feb 2026 10:50:00 -0000

This issue is now resolved.

BeyondTrust - Certificate Expired

Mon, 09 Feb 2026 10:00:00 -0000

We are investigating an issue affecting our BeyondTrust Remote Support Portal (support.bath.ac.uk). This is primarily an internal tool. We will provide further updates as soon as possible and apologise for any inconvenience caused.

Syllabus+ (S+) - Potential Issue

Fri, 06 Feb 2026 09:40:00 -0000

This issue is now resolved.

Syllabus+ (S+) - Potential Issue

Fri, 06 Feb 2026 09:20:00 -0000

We are investigating a potential issue affecting S+ (Syllabus +) due to an unusual increase in errors. This issue **may** affect Timetabling and the Panoto Scheduler. We will provide further updates as soon as possible and apologise for any inconvenience caused.

OneDrive - Storage Quota Update

Tue, 03 Feb 2026 10:00:00 -0000

We are making an update to OneDrive storage limits in line with new University standards. Default storage allocations will be set to **50 GB for staff and 500 GB for students**. This change **increases** the default OneDrive storage allocation for both staff and students, providing more space for files and reducing the need to request additional storage. There will be **no disruption to access** during this change, and users who currently exceed these limits will continue to have access, with additional storage managed on a case-by-case basis.

iTrent - Upgrade

Mon, 02 Feb 2026 09:00:28 -0000

iTrent (including ESS and MSS) will be **unavailable** while we carry out a planned upgrade to support a mandatory update required for the next financial year. This update includes important payroll and legislative changes (such as national insurance and rate code updates). We apologise for any inconvenience and will restore access as soon as the work is complete.

Microsoft 365 – A5 Licence Availability Issue

Mon, 02 Feb 2026 09:00:00 -0000

This issue is now resolved.

File Storage - Phased Migration (Februrary)

Sun, 01 Feb 2026 09:00:42 -0000

KxWelcome - Database Issue

Fri, 30 Jan 2026 11:45:00 -0000

KxWelcome is now available again. We’ll continue to investigate the cause of the issue, but will mark this status as resolved.

KxWelcome - Database Issue

Fri, 30 Jan 2026 11:35:00 -0000

We are investigating an issue affecting KxWelcome (Room Service). We will provide further updates as soon as possible, and apologise for any inconvenience caused.

Worktribe - Intermittent Authentication Issues

Fri, 30 Jan 2026 09:00:00 -0000

This issue is now resolved.

PURE - Storage Platform Upgrade

Fri, 30 Jan 2026 09:00:00 -0000

The University’s PURE storage platform will undergo a scheduled upgrade on 30 January 2026 to apply the latest supported release. **No service downtime or user impact is expected** during this work, which will ensure the storage system remains up to date and fully supported.

Worktribe - Intermittent Authentication Issues

Thu, 29 Jan 2026 17:20:00 -0000

Our supplier has provided the following update: "We understand that some clients are continuing to experience downtime on your Worktribe systems. We apologise that this continues to be an issue for some of you - the problem is with DNSSEC - but please be reassured that we are still working on this as a priority."

Microsoft 365 – A5 Licence Availability Issue

Thu, 29 Jan 2026 11:00:00 -0000

We have (again) temporarily run out of Microsoft 365 A5 licences. Additional licences have been ordered, but until Microsoft provides them we are unable to assign A5 licences to users. This may result in affected users being unable to access Teams, their mailbox, and Microsoft 365 apps.

Worktribe - Intermittent Authentication Issues

Thu, 29 Jan 2026 10:05:00 -0000

We’re aware of a potential issue affecting a small number of users when logging in to Worktribe. Clearing your [browser cache](https://share.google/aimode/kPKt9zV5mbBCss2i4) and [DNS cache](https://share.google/aimode/IpCCWDc7j72cb6il2) should resolve the issue. We are monitoring the situation and will provide updates if needed.

UniDesk - Unable to Connect via the Windows App

Tue, 27 Jan 2026 09:30:00 -0000

The scheduled February 2026 Windows updates are due for release on 10 February 2026, and we hope this issue will be resolved at that point. In the meantime, users can continue to access UniDesk by logging in through a web browser at [https://virtual.bath.ac.uk](https://virtual.bath.ac.uk).

Microsoft 365 – A5 Licence Availability Issue

Tue, 27 Jan 2026 09:00:00 -0000

This issue is now resolved.

GlobalProtect VPN - New Client Access Restricted

Tue, 27 Jan 2026 08:00:00 -0000

As part of the Network Transformation programme and the planned retirement of the GlobalProtect VPN service, a policy will be implemented to prevent new client connections while allowing existing users (active within the last ~6 months) to continue accessing the service. This change will be applied at the ClearPass authentication stage on 27 January 2026 and will be accompanied by an update to the GlobalProtect welcome page to highlight that the service is degraded and direct users to the University’s supported VPN service. This approach supports a controlled migration away from GlobalProtect while minimising disruption to current users.

Network (Ethernet & Wi-Fi) - Upgrade in Norwood House

Tue, 27 Jan 2026 08:00:00 -0000

GitHub Enterprise - Scheduled Upgrade

Tue, 27 Jan 2026 07:30:14 -0000

GitHub Enterprise (github.bath.ac.uk) will be unavailable during a planned upgrade on 27 January 2026 between 07:30 and 09:00. This upgrade ensures the platform remains up to date, secure, and supported, and users will see a maintenance page while the work is carried out.

Network (Ethernet & Wi-Fi) - Configuration Updates

Tue, 27 Jan 2026 07:00:39 -0000

We will be carrying out planned maintenance on the University’s internet connection to improve network reliability. The work will take place on 27 January 2026 between 07:00 and 09:00. **During this time, there may be short, intermittent interruptions to internet access as systems are updated. No prolonged outage is expected.**

Rapid7 - Agent Rollout (Non-DDaT Systems)

Mon, 26 Jan 2026 09:00:12 -0000

Following a successful pilot within DDaT, the Rapid7 vulnerability management agent will be deployed to selected systems within Library, Teaching and Learning, and Marketing and Digital as part of the University’s cyber security improvement programme. The agent installation will take place during the week commencing 26 January 2026 (likely Tuesday 27 January) and is not expected to cause any user impact. An initial automated vulnerability scan will run shortly after installation, followed by the creation of Rapid7 dashboards to allow teams to review ongoing scan results. This work will improve visibility of security vulnerabilities, support regular patching, and strengthen the University’s overall security posture, with guidance and support provided by DDaT throughout.

Network - Partial Loss of Connectivity in 2 West

Fri, 23 Jan 2026 13:21:00 -0000

The fault has been identified and fixed. The issue was caused by a faulty network component, which has now been replaced. Services have been confirmed as operating normally again.

Network - Partial Loss of Connectivity in 2 West

Fri, 23 Jan 2026 12:30:00 -0000

We believe there is a physical network fault affecting the feed from Level 3 of 2 West. On-site engineers are currently working to resolve the issue. We will provide further updates as soon as possible, and apologise for any inconvenience caused.

Network - Partial Loss of Connectivity in 2 West

Fri, 23 Jan 2026 12:00:00 -0000

We are aware of an issue affecting tills in 2W (Parade, Fountain Café, and Claverton Rooms), which have lost network connectivity. **It is not yet confirmed whether other network services in the area (such as wired or Wi-Fi connectivity) are also affected. Our IT Infrastructure team is urgently investigating the issue.** We will provide further updates as soon as possible and apologise for any inconvenience caused.

UniDesk - Unable to Connect via the Windows App

Thu, 22 Jan 2026 16:40:00 -0000

Some users may experience difficulties connecting to UniDesk from the Windows App due to a known Microsoft issue affecting recent versions of Windows. This can impact both managed and personal devices. Microsoft is expected to resolve this in the February Windows updates. In the meantime, users can continue to access UniDesk by logging in via a web browser at [https://virtual.bath.ac.uk](https://virtual.bath.ac.uk).

Website - Search Intermittent '504' Issue

Thu, 22 Jan 2026 15:00:00 -0000

This issue is now resolved.

Website - Search Intermittent '504' Issue

Thu, 22 Jan 2026 10:00:00 -0000

We are investigating an issue affecting the **website's search functionality** where users may intermittently see a “504 Gateway Time-out” error message. The Digital Support team is aware of the issue and is currently investigating. We will provide further updates as soon as possible and apologise for any inconvenience caused.

Microsoft 365 – A5 Licence Availability Issue

Wed, 21 Jan 2026 16:00:00 -0000

We have temporarily run out of Microsoft 365 A5 licences. Additional licences have been ordered, but until Microsoft provides them we are unable to assign A5 licences to users. This may result in affected users being unable to access Teams, their mailbox, and Microsoft 365 apps.

Network (Ethernet + Wi-Fi) - Firewall Update

Tue, 20 Jan 2026 07:00:00 -0000

A security update will be applied to the University’s campus firewalls. During the maintenance, there will be **two brief internet outages (each up to 2 minutes) affecting on-campus and some off-campus locations**, after which connectivity should return to normal.

AVD (UniDesk) - "Logon Failure" Error Message

Thu, 15 Jan 2026 09:50:00 -0000

Access has been restored, and users should now be able to sign in normally. The earlier ACE AVD logon issues were caused by a Microsoft authentication problem linked to a recent Windows security update and have now been resolved.

AVD (UniDesk) - "Logon Failure" Error Message

Thu, 15 Jan 2026 09:20:00 -0000

We are investigating an issue affecting the ACE AVD Pool where users may encounter a “Logon Failure” error message when attempting to sign in. We will provide further updates as soon as possible, and apologise for any inconvenience caused.

Power Maintenance - 1 West North

Thu, 15 Jan 2026 07:00:39 -0000

Power maintenance is taking place in 1 West North. During this work, all power will be unavailable, including networking equipment, resulting in a loss of Wi-Fi and Ethernet connectivity for the duration of the maintenance.