Status updates | University of Bath

MassHunter - Connection issues

Fri, 25 Sep 2026 08:00:00 -0000

This issue is now resolved.

MassHunter - Connection issues

Thu, 24 Sep 2026 13:41:00 -0000

We have identified the problem with MassHunter and are undertaking maintenance to resolve the issue, we hope this work will be completed by 5pm today.

MassHunter - Connection issues

Thu, 24 Sep 2026 12:22:00 -0000

Unfortunately the issues with accessing MassHunter have persisted and we are continuing to investigate.

MassHunter - Connection issues

Thu, 24 Sep 2026 09:44:00 -0000

We are currently investigating connection issues affecting MassHunter. We will provide further updates as soon as possible and apologies for any inconvenience caused.

Maintenance: File Storage - Migration of Maths Data

Thu, 24 Sep 2026 08:00:27 -0000

Maintenance completed

Maintenance: Network - Firmware Upgrade in Various Locations

Thu, 24 Sep 2026 08:00:19 -0000

Maintenance completed

Maintenance: File Storage - Migration of PaperCut Data

Thu, 24 Sep 2026 08:00:00 -0000

Maintenance completed

Maintenance: GitHub Enterprise - Planned Maintenance

Thu, 24 Sep 2026 06:30:40 -0000

Maintenance completed

Scheduled maintenance: Windows 10 - Upgrade Required by 13 October

Wed, 23 Sep 2026 13:03:46 -0000

Support for Windows 10 on University-managed devices will end on **13 October 2026**. If you use a University-managed Windows 10 computer, you may shortly see a notification advising you to upgrade to Windows 11 or request support. **Devices that have not been upgraded or granted an approved exception may be blocked from accessing University services after 13 October.** Please follow the instructions in the notification and take action before the deadline. If you need help upgrading your device, use the links provided in the notification to contact the IT Service Desk. Upgrading to Windows 11 will ensure your device continues to receive essential security updates and remains secure, supported, and compatible with University services.

Maintenance: GitHub Enterprise - Planned Maintenance

Wed, 23 Sep 2026 09:14:07 -0000

GitHub Enterprise (github.bath.ac.uk) will be unavailable during this maintenance window while we carry out a planned platform upgrade. This essential maintenance will update GitHub Enterprise to the latest supported release, ensuring the service remains **secure, reliable, and fully supported** with the latest fixes and improvements. During the upgrade, users will be unable to access GitHub Enterprise. A maintenance page will be displayed throughout the work, except for a brief interruption while the platform restarts. The maintenance is expected to take up to **30 minutes**, after which normal service will resume.

Maintenance: iTrent - Server Restart

Tue, 22 Sep 2026 17:00:18 -0000

Maintenance completed

Maintenance: iTrent - Server Restart

Tue, 22 Sep 2026 16:20:18 -0000

iTrent will be restarted as part of planned maintenance to support the continued security and reliability of the service. **The service may be unavailable for up to 10 minutes during the restart, and any existing sessions may be disconnected.** iTrent is expected to return to normal automatically once the restart is complete. We apologise for any inconvenience caused.

Scheduled maintenance: SAMIS - Server Maintenance

Tue, 22 Sep 2026 12:23:53 -0000

SAMIS will undergo planned server maintenance from **17:00 on 30 September 2026** to apply important software updates to the underlying platform. **SAMIS will be unavailable for approximately 30 to 60 minutes while the upgrade is completed.** This essential maintenance will help ensure the service remains secure, stable, up to date, and fully supported. SAMIS is expected to return to normal service once the upgrade is complete. We apologise for any inconvenience and thank you for your patience while this work is carried out.

Maintenance: Network - Authentication Upgrade

Tue, 22 Sep 2026 11:30:06 -0000

Maintenance completed

Maintenance: Network - Firewall Upgrade

Tue, 22 Sep 2026 09:00:08 -0000

Maintenance completed

Maintenance: Network - Authentication Upgrade

Tue, 22 Sep 2026 07:32:47 -0000

Essential maintenance is taking place on the University’s network infrastructure between 9:30am and 12:30pm on Tuesday, 22 September. No disruption is expected, but wired network connections, Wi-Fi and VPN access should be considered at risk while the work is carried out. We apologise for any inconvenience.

Maintenance: File Storage - Migration of PaperCut Data

Tue, 22 Sep 2026 07:24:14 -0000

We are carrying out a further phase of our on‑campus file storage migration from our existing systems to a new storage solution. This work may cause planned, temporary disruptions to a small number of file shares and application distribution services. **During this maintenance window, the following locations will be synchronised and may be unavailable between 07:00 and 09:00 on the day:** - **Managed Print (PaperCut) filestore, \\vappdata\MPS-PaperCut** Files, applications and software packages distributed from these locations may be temporarily unavailable while the migration is completed. This migration moves file storage onto a modern, fully supported platform, improving reliability, security, and the long‑term sustainability of University file and application services.

Maintenance: File Storage - Migration of Maths Data

Tue, 22 Sep 2026 07:22:58 -0000

We are carrying out a further phase of our on‑campus file storage migration from our existing systems to a new storage solution. This work may cause planned, temporary disruptions to a small number of file shares and application distribution services. **During this maintenance window, the following locations will be synchronised and may be unavailable between 07:00 and 09:00 on the day:** - **\\campus\files\maths** Files, applications and software packages distributed from these locations may be temporarily unavailable while the migration is completed. This migration moves file storage onto a modern, fully supported platform, improving reliability, security, and the long‑term sustainability of University file and application services.

Maintenance: Files.bath (Nextcloud) - Quarterly Update

Mon, 21 Sep 2026 08:00:00 -0000

Maintenance completed

Website (bath.ac.uk) - Performance Issues

Thu, 17 Sep 2026 15:30:00 -0000

We continue to monitor the performance of the website and have identified an elevated level of traffic originating from specific IP source ranges. To help mitigate the impact of this traffic, we have enabled DoS protection for the affected source ranges. The service remains available, and we are continuing to review logs and investigate potential configuration changes that may help prevent similar issues from occurring in future. We will continue to monitor the situation closely and provide further updates if required.

Website (bath.ac.uk) - Performance Issues

Thu, 17 Sep 2026 09:30:00 -0000

Our monitoring indicates that the website is continuing to experience intermittent issues. The service is currently available, and we are continuing to review logs and investigate potential configuration changes that may help prevent further occurrences. We will continue to monitor the situation closely and provide further updates if required.

Maintenance: Mahara - Annual Upgrade

Wed, 16 Sep 2026 16:20:00 -0000

Maintenance completed

Website (bath.ac.uk) - Performance Issues

Wed, 16 Sep 2026 12:20:00 -0000

We have implemented additional measures to reduce the volume of suspicious and automated traffic affecting the service. Initial results are positive, with significantly fewer requests being received since these changes were introduced. We are continuing to closely monitor the situation to ensure the service remains stable and that the mitigation measures continue to be effective. At this stage, the incident will remain open while monitoring continues. We will only mark the issue as resolved once we are fully confident that normal service has been restored and the underlying issue has been addressed.

AdminDesk - Connection issues

Wed, 16 Sep 2026 12:15:00 -0000

We have implemented changes to address this issue and early indications are positive, with the service operating normally this morning. We are continuing to closely monitor the service to ensure stability, but at this stage we expect it to remain fully operational. Thank you for your patience while we investigated and resolved this issue.

Maintenance: AdminDesk - Urgent Maintenance

Tue, 15 Sep 2026 22:59:00 -0000

Maintenance completed

AdminDesk - Connection issues

Tue, 15 Sep 2026 16:12:00 -0000

Following our earlier update, maintenance to resolve the Admin Desk connection issues will take place out of hours today (Tuesday 15th September). Users may notice brief periods of downtime. Thank you for your patience, and we apologise for any disruption.

Maintenance: AdminDesk - Urgent Maintenance

Tue, 15 Sep 2026 16:00:28 -0000

Following reports of intermittent connection issues to Admin Desk, we will be performing maintenance out of hours today (Tuesday 15th September) as a result users may see brief periods of unavailability, we apologise for any inconvenience this may cause.

AdminDesk - Connection issues

Tue, 15 Sep 2026 14:50:00 -0000

We have identified the cause of the problem and are currently testing a fix. We will provide a further update shortly.

AdminDesk - Connection issues

Tue, 15 Sep 2026 14:13:00 -0000

We are currently investigating connection issues affecting Admin Desk. We will provide further updates as soon as possible and apologise for any inconvenience caused.

Website (bath.ac.uk) - Performance Issues

Tue, 15 Sep 2026 08:45:00 -0000

We are continuing to investigate intermittent performance issues affecting the University of Bath website. We will provide further updates as soon as possible and apologise for any inconvenience caused.

Maintenance: Network - Firmware Upgrade in Various Locations

Tue, 15 Sep 2026 08:04:14 -0000

To maintain the security, stability, and supportability of the University's network infrastructure, we will be applying firmware updates to network equipment serving the following locations: - 1 South - 1 West - 10 East - 4 East - 4 East South - 9 West - Aquila Court - Chancellors Building - Eastern Residences - Green Park House - Library - Norwood House - The Edge During the upgrade, network equipment will restart to complete the installation. **Users in affected areas may experience a brief loss of wired network connectivity, Wi‑Fi services, and VoIP telephone availability**, typically lasting **between 2 and 5 minutes**. This essential maintenance helps ensure network services remain secure, reliable, and fully supported with the latest vendor updates. We apologise for any inconvenience and thank you for your patience while this work is carried out.

Maintenance: Network - Firewall Upgrade

Tue, 15 Sep 2026 08:01:42 -0000

We will be upgrading the University's network firewall infrastructure to maintain the security, stability, and reliability of our network services. This maintenance includes the firewalls that support both on‑campus internet access and connectivity to Microsoft Azure services. **During this maintenance window, users may experience a very brief interruption to internet and Azure connectivity while services fail over during the upgrade process. Any disruption is expected to last only a few seconds.** This essential maintenance forms part of our ongoing security patching and service improvement programme, helping to ensure the network remains secure, reliable, and fully supported. Any disruption is expected to be minimal, and affected services should reconnect automatically. We apologise for any inconvenience and thank you for your patience while this work is carried out.

Maintenance: File Storage - Migration of PoLIS Departmental Data

Tue, 15 Sep 2026 08:00:26 -0000

Maintenance completed

Maintenance: University Print Service - Urgent Maintenance

Mon, 14 Sep 2026 13:38:53 -0000

Following an urgent advisory relating to the University Print Service (PaperCut), emergency maintenance will be carried out at **16:30 today** to apply an update. **During this maintenance window, all printing services will be unavailable for approximately 15–30 minutes.** This includes printing, print release, and related print management functions. This work is being undertaken as a priority to protect the security of the service and restore full functionality following precautionary measures taken earlier this week. Services are expected to return to normal as soon as the maintenance is completed. We apologise for the short notice and any inconvenience caused, and thank you for your patience while this urgent work is carried out.

Website (bath.ac.uk) - Performance Issues

Mon, 14 Sep 2026 09:15:00 -0000

We are investigating performance issues affecting the University of Bath website. We will provide further updates as soon as possible and apologise for any inconvenience caused.

Maintenance: Files.bath (Nextcloud) - Quarterly Update

Fri, 11 Sep 2026 09:12:19 -0000

Due to quarterly software and security updates to the underlying service infrastructure, **Nextcloud (files.bath.ac.uk)** will be briefly unavailable during this maintenance window. This maintenance includes a platform upgrade and server restart to ensure the service remains **secure, stable, reliable, and fully supported**. A maintenance page will be displayed while the work is in progress.

Nimbus HPC - Job Submission and Processing Issues

Wed, 09 Sep 2026 15:45:00 -0000

This issue is now resolved.

Nimbus HPC - Job Submission and Processing Issues

Wed, 09 Sep 2026 09:55:00 -0000

We are investigating an issue affecting the Nimbus High Performance Computing (HPC) service. While Nimbus remains available, users may find that submitted jobs fail to start or complete successfully due to an issue currently affecting authentication. **We recommend that users do not submit new jobs at this time**, as they are unlikely to run successfully until the issue has been resolved. Our technical teams are actively investigating the problem and working to restore normal service as quickly as possible. We apologise for any inconvenience caused and will provide further updates as soon as more information becomes available.

Maintenance: Self-Service Portal (TOPdesk) - New Design

Wed, 09 Sep 2026 07:35:31 -0000

On **14 September 2026**, the University's Self-Service Portal will be updated with a refreshed design and an improved DDaT Support section to help users find services and support more easily. The DDaT Support area will be reorganised by service type, such as accounts, storage, network connectivity, hardware, and software, rather than by task. Several forms will be moved or redesigned, and new request options will be introduced based on user feedback. Users will continue to sign in as normal, and all existing requests and records will remain available. The portal address will not change. If you regularly use DDaT Support, you may notice that some services are located in different places following the update. Any saved or bookmarked links to individual forms may no longer work and should be replaced with links from within the Self-Service Portal. These changes will provide a cleaner, more intuitive experience, improve accessibility and mobile usability, and make it easier to find the support you need. No downtime is expected during the implementation. If any issues are identified following the change, they will be monitored and addressed as quickly as possible.

Maintenance: File Storage - Migration of PoLIS Departmental Data

Wed, 09 Sep 2026 07:33:58 -0000

We are carrying out a further phase of our on‑campus file storage migration from our existing systems to a new storage solution. This work may cause a planned, temporary disruption to access to departmental file storage. **During this maintenance window, the following X Drive location will be synchronised and may be unavailable between 07:00 and 09:00 on 15 September 2026:** - **X:\PoLIS** During the migration, access to files within this location may be temporarily unavailable. This migration moves departmental data onto a modern, fully supported storage platform, improving reliability, security, and the long‑term sustainability of University file storage services. We apologise for any inconvenience and thank you for your patience while this essential maintenance is completed.

Business World (Agresso) - Server 'Runtime' Error

Fri, 04 Sep 2026 10:20:00 -0000

We believe that a networking change implemented this morning has resolved the issue. Early reports are positive, with users now able to access Business World (Agresso) on their first attempt. We will continue to monitor the service closely, but as access appears to have been restored, we are now marking this incident as resolved.

Printing - Top-up Payments Unavailable

Thu, 03 Sep 2026 12:30:00 -0000

This issue is now resolved (following the completion of [University Print Service - Urgent Maintenance](https://status.bath.ac.uk/maintenance/1046667)).

Maintenance: File Storage - Migration of Public and Application Data

Thu, 03 Sep 2026 10:59:13 -0000

We are carrying out a further phase of our on‑campus file storage migration from our existing systems to a new storage solution. This work may cause planned, temporary disruptions to a small number of file shares and application distribution services. **During this maintenance window, the following locations will be synchronised and may be unavailable between 07:00 and 09:00 on 11 September 2026:** - **\\campus\Packages** - **\\campus\Files\Public (X:\Public)** - **\\campus\Files\Public\SALC\Apps (X:\Public\SALC\Apps)** Applications and software packages distributed from these locations may be temporarily unavailable while the migration is completed. This migration moves file storage onto a modern, fully supported platform, improving reliability, security, and the long‑term sustainability of University file and application services.

Business World (Agresso) - Server 'Runtime' Error

Thu, 03 Sep 2026 09:00:00 -0000

We continue to investigate this issue and have identified a number of potential leads which are now being actively investigated by our technical teams. We are also working with the software supplier, who has requested diagnostic logs from the system. These are currently being collected and shared to support their investigation. We apologise for the continued disruption and will provide a further update as soon as more information becomes available.

Business World (Agresso) - Server 'Runtime' Error

Wed, 02 Sep 2026 15:30:00 -0000

We are continuing to investigate the issue in collaboration with our software supplier. We will provide further updates as soon as possible and apologise for any inconvenience caused.

Business World (Agresso) - Server 'Runtime' Error

Wed, 02 Sep 2026 12:30:00 -0000

The restart of the Business World (Agresso) service has not resolved the issue, and users may continue to experience the error message. The issue has now been escalated to the software supplier for further investigation. We apologise for the continued disruption and will provide a further update when more information becomes available.

Business World (Agresso) - Server 'Runtime' Error

Wed, 02 Sep 2026 10:55:00 -0000

We are restarting the Business World (Agresso) service at 12:30 in an effort to resolve this issue. We will continue to monitor the service following the restart and provide a further update as soon as possible.

Maintenance: Mahara - Annual Upgrade

Wed, 02 Sep 2026 10:33:04 -0000

Mahara, the University's e-portfolio system, will undergo its annual upgrade in September to introduce a refreshed interface, new features, and platform improvements. To prepare for the upgrade, **Mahara will be unavailable from 15:00 on Friday 11 September 2026**. Users should ensure they are logged out before this time to avoid any loss of unsaved work. The upgraded service is expected to be available again during the afternoon of **Tuesday 15 September 2026**. This upgrade will provide an improved user experience through a refreshed interface while ensuring the platform remains secure, reliable, and fully supported. We apologise for the extended downtime and thank you for your patience while this important upgrade is completed.

Business World (Agresso) - Server 'Runtime' Error

Wed, 02 Sep 2026 10:20:00 -0000

We are investigating a server error affecting Business World (Agresso). We will provide further updates as soon as possible and apologise for any inconvenience caused.

Maintenance: University Print Service - Urgent Maintenance

Wed, 02 Sep 2026 09:31:14 -0000

Following an urgent advisory relating to the University Print Service (PaperCut), emergency maintenance will be carried out at **16:45 today** to apply an update. **During this maintenance window, all printing services will be unavailable for approximately 15–30 minutes.** This includes printing, print release, and related print management functions. This work is being undertaken as a priority to protect the security of the service and restore full functionality following precautionary measures taken earlier this week. Services are expected to return to normal as soon as the maintenance is completed. We apologise for the short notice and any inconvenience caused, and thank you for your patience while this urgent work is carried out.

Maintenance: Re:View (Panopto) Scheduler - Maintenance

Wed, 02 Sep 2026 09:25:00 -0000

The Re:View (Panopto) Scheduler Tool will undergo maintenance on **10 September 2026 from 17:20** to apply software and security updates to the underlying platform. During this maintenance window, the service will be unavailable for approximately **30 minutes**. This update will apply the latest Apache Tomcat fixes and security updates, helping to maintain a secure, stable, and supported service. The service is expected to return to normal once the maintenance is complete. We apologise for any inconvenience and thank you for your patience while this essential maintenance

Maintenance: Secure Downloads - File Storage Migration

Wed, 02 Sep 2026 09:22:55 -0000

We are migrating the storage used by Secure Downloads to a new file storage platform on **10 September 2026 from 07:30**. During this maintenance window, the **Secure Downloads service may be unavailable for up to one hour**. Users may be unable to upload, modify, or access files while the migration is completed. This migration moves Secure Downloads data onto a modern, fully supported storage platform, improving reliability, security, and the long-term sustainability of the service. We apologise for any inconvenience and thank you for your patience while this essential maintenance is completed.

Maintenance: Re:View (Panopto) Scheduler - Live Streaming Enhancement

Wed, 02 Sep 2026 09:21:46 -0000

We will be updating the **Re:View (Panopto) Scheduler** to introduce support for scheduling **livestreamed teaching sessions** alongside automated lecture recordings. Following this update, eligible timetabled activities will include a new streaming option within the scheduling form. When a livestream is scheduled, Panopto will automatically create the session and provide a viewer link, which will be shared with the organiser and available within the Scheduler. This enhancement will improve support for teaching and learning, particularly where lecture theatre capacity is limited or where hybrid and online delivery is required. It will also reduce the need for manual setup by support teams, enabling academic staff to manage livestream scheduling directly. A brief service interruption may occur during the deployment. We apologise for any inconvenience and appreciate your patience while this improvement is implemented.

Maintenance: Pure - System Upgrade

Wed, 02 Sep 2026 09:20:31 -0000

Pure, the University's Current Research Information System (CRIS), will be upgraded to a newer version during this maintenance window to ensure the system remains up to date with the latest fixes and improvements. During the upgrade, **Pure will be unavailable to all users** for approximately **30 minutes**. This update will deliver important bug fixes, improve system stability, and help maintain a **secure and reliable service**. We apologise for any inconvenience and thank you for your patience while this maintenance is completed.

Printing - Top-up Payments Unavailable

Wed, 02 Sep 2026 09:00:00 -0000

We are continuing to investigate an issue affecting printing top-up payments. We will provide further updates as soon as possible and apologise for any inconvenience caused.

Printing - Top-up Payments Unavailable

Thu, 27 Aug 2026 11:20:00 -0000

We are investigating an issue affecting printing top-up payments. We will provide further updates as soon as possible and apologise for any inconvenience caused.

PowerBI - Suspected Gateway Issue

Thu, 27 Aug 2026 09:30:00 -0000

This issue is now resolved.

Maintenance: Wi-Fi - Wireless Firmware Upgrade

Thu, 27 Aug 2026 07:25:07 -0000

To maintain the security, stability, and performance of the University's wireless network, we will be upgrading the firmware on our Aruba Wi‑Fi infrastructure across University buildings, both on and off campus. This upgrade will use Aruba's live upgrade process, which is designed to minimise disruption by seamlessly moving devices between access points while the work is carried out. **While most users are unlikely to notice any impact, some may experience a brief interruption to Wi‑Fi connectivity during the maintenance window.** This work will help improve wireless reliability and performance, while ensuring the University's Wi‑Fi service remains secure, up to date, and fully supported. We apologise for any inconvenience and thank you for your patience while this essential maintenance is completed.

PowerBI - Suspected Gateway Issue

Wed, 26 Aug 2026 08:30:00 -0000

We are continuing to investigate this issue and are working to restore normal service as soon as possible. Unfortunately, at this stage, we expect access to be restored by **Thursday 3 September**. We apologise for any inconvenience caused and will provide further updates as they become available.

PowerBI - Suspected Gateway Issue

Tue, 25 Aug 2026 13:15:00 -0000

We are investigating an issue affecting Power BI, where some users may be experiencing problems accessing or refreshing reports and dashboards. We will provide further updates as soon as possible and apologise for any inconvenience caused.

Maintenance: Network - Upgrade in 1 West

Wed, 19 Aug 2026 09:00:33 -0000

We will be replacing end-of-life network equipment in this location to improve the security, reliability, and performance of wired and wireless network services. During the upgrade, users in affected areas may experience brief interruptions to **Ethernet (wired)** and **Wi‑Fi** connectivity, typically lasting around **1 minute**. VoIP telephones may also briefly disconnect or restart while the work is completed. This essential maintenance forms part of our ongoing network modernisation programme and will help ensure the University's network remains secure, resilient, and capable of supporting future enhancements. We apologise for any inconvenience and appreciate your patience while this work is carried out.

Maintenance: File Storage - Migration of Science Facilities Data

Wed, 19 Aug 2026 08:55:19 -0000

We are carrying out a phased migration of on‑campus file storage from our existing systems to a new storage solution. This work will take place over several days and may cause planned, temporary disruptions to some shared file services. **During this maintenance window, the following X Drive locations will be synchronised and may be unavailable:** **X:\Faculty of Science\Facilities** - **24-Aug-2026:** Analytical Services Data, Reports Archive & Misc - **25-Aug-2026:** Material Characterisation, Elemental Archive & Current - **26-Aug-2026:** Mass Spec2 Archive & Current - **02-Sep-2026:** Light Sheet Microscope Archive & Current - **03-Sep-2026:** MAS Archive & Current - **04-Sep-2026:** Dream RMF Archive & Current - **07-Sep-2026:** NMR2 Archive & Current - **08-Sep-2026:** Xray Diffraction Archive & Current This migration moves our file storage onto a modern, fully supported platform, improving reliability, security, and the long‑term sustainability of shared file services.

Maintenance: Network (Wi-Fi) - Maintenance

Thu, 13 Aug 2026 15:09:29 -0000

Maintenance affecting the University's core wireless network infrastructure is scheduled between **07:00 and 09:00 on 20 August 2026**. No service disruption is expected during this work. However, as the maintenance involves critical network hardware that supports campus Wi-Fi services, there is a risk of unexpected issues occurring during the change. In the unlikely event of a failure, users across campus may experience brief disruption to wireless network connectivity. This work is required to restore full resilience to the network infrastructure that supports the University's wireless services. Network engineers will monitor the implementation throughout the maintenance window and documented recovery procedures are in place should any issues arise.

Maintenance: Network Infrastructure - Data Centre Maintenance

Wed, 12 Aug 2026 08:24:11 -0000

We will be carrying out essential maintenance on the University's core network infrastructure within our data centres. This work is required to apply important security updates and ensure the network remains secure, stable, and fully supported. **Most services are expected to remain available throughout the maintenance. However, some services hosted within the University's data centres may experience a brief interruption while the upgrades are completed**. We are working with service owners to identify and minimise any impact.

Maintenance: Network (Ethernet & Wi-Fi) - Upgrade in 1 West

Wed, 12 Aug 2026 08:19:45 -0000

Maintenance: Managed Mac Devices - Self Service Application Upgrade

Wed, 12 Aug 2026 08:14:37 -0000

From 19 August 2026, the Self Service application on eligible University-managed Macs will be upgraded from **Jamf Self Service Classic** to **Jamf Self Service+**. Users will continue to access the same software catalogue and self-service resources, but through an updated application with an improved user experience. The most noticeable change will be a new Self Service icon and interface. No downtime is expected, and no action is required from users. The update will be applied automatically to eligible devices. This change is required, as Jamf Self Service Classic has reached the end of its life, and is being replaced by the newer supported version.

Maintenance: Network - Firewall Upgrade

Wed, 12 Aug 2026 08:12:44 -0000

We will be upgrading the University's **network firewall infrastructure**, including the firewalls that support both on‑campus internet access and connectivity to Microsoft Azure services. During the maintenance window, users may experience a **very brief interruption (lasting only a few seconds)** to internet and Azure connectivity while services fail over during the upgrade process. This essential maintenance forms part of our ongoing programme of **security patching and service improvement**, helping to ensure the network remains secure, reliable, and fully supported. Any disruption is expected to be minimal, and services should reconnect automatically.

Website (bath.ac.uk) - Performance Issues

Tue, 11 Aug 2026 16:20:00 -0000

This issue is now resolved.

Website (bath.ac.uk) - Performance Issues

Tue, 11 Aug 2026 14:50:00 -0000

We are investigating an issue affecting the bath.ac.uk website. We will provide further updates as soon as possible and apologise for any inconvenience caused.

Maintenance: Network - Upgrade in East Building

Mon, 10 Aug 2026 09:32:21 -0000

Maintenance: Files.bath (Nextcloud) - Quarterly Update

Mon, 10 Aug 2026 09:24:31 -0000

Maintenance: SPSS & AMOS - License Maintenance & Update

Mon, 10 Aug 2026 09:22:29 -0000

We will be carrying out planned maintenance on the **SPSS/AMOS licence service** to update and migrate the underlying licensing platform. Following this maintenance window, the existing **SPSS 29** and **AMOS 31** network licences will cease to function. Users who require continued access should use the replacement licence codes. Updated licence codes have already been made available via **Secure Downloads** and retain the same access permissions as the previous versions. This work is necessary to ensure the continued availability, security, and supportability of the SPSS/AMOS licensing service. We apologise for any inconvenience caused.

Maintenance: REDCap - Server Restart

Mon, 10 Aug 2026 07:46:29 -0000

The REDCap server will be briefly restarted during this maintenance window as part of essential system maintenance. The system will be unavailable for a few minutes while the restart is completed. This work helps ensure the continued **security, stability, and reliability** of the service by keeping the underlying platform up to date with the latest patches and improvements.

https://www.bath.ac.uk/jobs/ Currently Unavailable

Fri, 07 Aug 2026 10:30:00 -0000

This issue has now been resolved, we apologise for any inconvenience.

Business Objects is currently unavailable

Fri, 07 Aug 2026 10:22:00 -0000

This issue has now been resolved, we apologise for any inconvenience.

https://www.bath.ac.uk/jobs/ Currently Unavailable

Fri, 07 Aug 2026 09:25:00 -0000

We are aware of the issue and investigating the cause, we will provide an update as soon as we are able to.

Business Objects is currently unavailable

Fri, 07 Aug 2026 08:29:00 -0000

We are aware of an issue were users are seeing a error message that their account information is not recognised and are investigating.

Maintenance: Network Upgrade East Building Level 2 & 3

Wed, 05 Aug 2026 10:49:39 -0000

We are replacing end-of-life Network (Ethernet & Wi-Fi) equipment in this location to improve connectivity, security, and enable new features. Users may experience brief interruptions (around 1 minute) to both wired and Wi-Fi connections during this upgrade, and VoIP phones may reboot during this time.

Maintenance: Power Maintenance - 3 West North

Thu, 30 Jul 2026 12:49:47 -0000

Power maintenance is taking place in this location. During this work, all power will be unavailable, including networking equipment, resulting in a loss of Wi-Fi and Ethernet connectivity for the duration of the maintenance. This work is being undertaken by Campus Infrastructure.

Maintenance: Archibus - Planned Maintenance

Wed, 29 Jul 2026 10:55:34 -0000

We will be carrying out planned maintenance on **Archibus (cafm.bath.ac.uk)** to replace the system licence with an updated version. During the maintenance window, **Archibus will be unavailable for up to 30 minutes** while the new licence is applied and services are restarted. This essential work will ensure the service remains fully licensed and supported while the University's transition to a replacement CAFM platform progresses. We apologise for any inconvenience and appreciate your patience while this maintenance is completed.

Maintenance: GitHub Enterprise - Planned Maintenance

Wed, 29 Jul 2026 10:54:24 -0000

GitHub Enterprise (github.bath.ac.uk) will be unavailable during this maintenance window while we carry out a planned platform upgrade. This essential maintenance will update GitHub Enterprise to the latest supported release, ensuring the service remains **secure, reliable, and fully supported** with the latest fixes and improvements. During the upgrade, users will be unable to access GitHub Enterprise. A maintenance page will be displayed throughout the work, except for a brief interruption while the platform restarts. The maintenance is expected to take approximately **90 minutes**, after which normal service will resume.

Exam Papers - Web Service Unavailable

Tue, 28 Jul 2026 11:00:00 -0000

The Library past exam papers database was taken offline approximately one week ago due to a technical issue, as detailed on the [University status page](https://status.bath.ac.uk/incident/973602). The service has now been restored and is available via SharePoint. The new platform is live and linked from the usual locations on the Library website. The direct link is: - The site is currently accessible and provides access to past exam papers from the last five years, searchable by unit code or title.

Dynamics / PowerApps - Degraded Performance

Tue, 28 Jul 2026 10:55:00 -0000

Both known issues are now marked as resolved by Microsoft.

Maintenance: iTrent - Upgrade (ESS & MSS)

Mon, 27 Jul 2026 10:30:17 -0000

iTrent, the University's HR and Payroll system, including **Employee Self Service (ESS)** and **Manager Self Service (MSS)**, will be unavailable for up to **two hours** during this maintenance window while an upgrade is carried out. During this time, users will be unable to access iTrent, ESS, or MSS. This update will bring iTrent onto the latest supported software version, helping to maintain the **security, stability, and reliability** of the service, while applying the latest fixes and improvements.

Microsoft 365 – Enterprise Mobility + Security A3 Licences Availability Issue

Thu, 23 Jul 2026 10:22:00 -0000

This issue has now been resolved.

Exam Papers - Web Service Unavailable

Wed, 22 Jul 2026 13:50:00 -0000

The **Exam Papers web service** is currently unavailable. We are investigating the issue, but there is currently no estimated time for restoration. In the meantime, users who require access to exam papers can obtain them directly from the **Library** by submitting a request through the **[Self-Service Portal](https://bath.topdesk.net/tas/public/ssp/content/serviceflow?unid=b5c8280d1dab4e84aa994d527923fe3b&from=82a928b2-2f5f-498b-8691-41e1f99abc87)**. We apologise for the inconvenience and will provide further updates as soon as more information becomes available.

Microsoft 365 – Enterprise Mobility + Security A3 Licences Availability Issue

Wed, 22 Jul 2026 10:36:00 -0000

We have temporarily run out of Microsoft 365 Enterprise Mobility + Security A3 Licences. Additional licences have been ordered, but until Microsoft provides them we are unable to assign licences to users. This may result in affected users being unable to access Teams, their mailbox, and Microsoft 365 apps.

Dynamics / PowerApps - Degraded Performance

Wed, 22 Jul 2026 08:00:00 -0000

This issue continues to persist. According to Microsoft, "backend engineering teams remain actively engaged in the investigation. Currently, the issues are active." We will provide further updates as soon as more information becomes available.

Maintenance: Network - Firmware Upgrade in Various Locations

Wed, 22 Jul 2026 07:57:52 -0000

To maintain the security, stability, and supportability of the University's network infrastructure, we will be applying firmware updates to network equipment serving the following location(s): - 1 South - 3 South - 4 East - 9 West - Edge - Norwood - Quads During the upgrade, network equipment will restart to complete the installation. Users in affected areas may experience a **brief loss of wired network connectivity, Wi‑Fi services, and VoIP telephone availability**, typically lasting between **2 and 5 minutes**. This essential maintenance ensures network services remain secure, reliable, and fully supported with the latest vendor updates. We apologise for any inconvenience and appreciate your patience while this work is carried out.

Maintenance: SAMIS Reporting - Planned Maintenance

Fri, 17 Jul 2026 12:14:58 -0000

We will be carrying out urgent essential maintenance to upgrade the underlying SQL Server platform that supports **reporting within SAMIS**. This work is required as the current version is approaching end of life and will no longer receive security updates, vendor support, or patches. The upgrade will help maintain a secure, stable, and supported reporting service, while reducing the risk of future issues as older software is retired. **During the maintenance window, SAMIS reporting functionality will be unavailable for approximately 4 hours. This affects reporting only. All other SAMIS services and functionality will remain available and can continue to be used as normal.** We appreciate that this maintenance is being undertaken at short notice and apologise for any inconvenience this may cause. However, due to the urgency of the work, it is important that the upgrade is completed as soon as possible to ensure the continued security, stability, and supportability of the service.

Eduroam - Potential Campus-Wide Disruption

Wed, 15 Jul 2026 11:00:00 -0000

This issue is now resolved.

Eduroam - Potential Campus-Wide Disruption

Wed, 15 Jul 2026 09:50:00 -0000

Eduroam is now available again, and services appear to have returned to normal. We will continue to monitor the situation closely and provide further updates if required.

Eduroam - Potential Campus-Wide Disruption

Wed, 15 Jul 2026 09:38:00 -0000

We are investigating an issue affecting the eduroam Wi‑Fi network. Our Networking team has identified that one of the wireless core units appears to have failed. **Our wireless network is designed with resilience and redundancy built in, and we expect service to recover shortly while failover processes complete.** We will provide further updates as soon as possible and apologise for any inconvenience caused.

Maintenance: Network - Firmware Upgrade in Various Locations

Wed, 15 Jul 2026 07:59:29 -0000

To maintain the security, stability, and supportability of the University's network infrastructure, we will be applying firmware updates to network equipment serving the following location(s): - 1 West North - 10 East - Aquilla - Chancellors - East Building - Woodland Court During the upgrade, network equipment will restart to complete the installation. Users in affected areas may experience a **brief loss of wired network connectivity, Wi‑Fi services, and VoIP telephone availability**, typically lasting between **2 and 5 minutes**. This essential maintenance ensures network services remain secure, reliable, and fully supported with the latest vendor updates. We apologise for any inconvenience and appreciate your patience while this work is carried out.

Maintenance: Network - Firmware Upgrade in Various Locations

Wed, 15 Jul 2026 07:57:45 -0000

To maintain the security, stability, and supportability of the University's network infrastructure, we will be applying firmware updates to network equipment serving the following location(s): - 1 West - 4 East South - Chaplaincy House - Eastwood - Library During the upgrade, network equipment will restart to complete the installation. Users in affected areas may experience a **brief loss of wired network connectivity, Wi‑Fi services, and VoIP telephone availability**, typically lasting between **2 and 5 minutes**. This essential maintenance ensures network services remain secure, reliable, and fully supported with the latest vendor updates. We apologise for any inconvenience and appreciate your patience while this work is carried out.

Maintenance: BeyondTrust (Bomgar) - Planned Maintenance

Wed, 15 Jul 2026 07:54:38 -0000

We will be carrying out a planned upgrade of **BeyondTrust Remote Support (support.bath)** to the latest vendor-supported version. During the maintenance window, IT staff and support teams will be unable to initiate or connect to remote support sessions, and any users awaiting assistance may experience a short delay. The service is expected to be unavailable for **30–60 minutes**. This upgrade will deliver the latest security, stability, and reliability improvements, helping to ensure the service remains secure, fully supported, and up to date. We apologise for any inconvenience and appreciate your patience while this essential work is carried out.

Maintenance: Network Infrastructure - Data Centre Maintenance

Wed, 15 Jul 2026 07:50:11 -0000

Maintenance: Gladstone Reporting - Planned Maintenance

Mon, 13 Jul 2026 10:56:40 -0000

We will be carrying out essential maintenance to upgrade the underlying **SQL Server platform** supporting this service. This work is required as the current version is approaching end of life and will no longer receive **security updates, vendor support, or patches**. This upgrade will help maintain a **secure, stable, and supported service**, and reduce the risk of future issues as older software is retired. During the maintenance window, **this service will be unavailable** for approximately **4 hours**. We apologise for the short notice and any inconvenience caused.

Maintenance: Eat & Drink Payment via Library Card - Planned Maintenance

Mon, 13 Jul 2026 10:55:30 -0000

connect.bath.ac.uk - Access Issue

Thu, 09 Jul 2026 08:12:00 -0000

This issue is now resolved. We apologise for any inconvenience caused.

connect.bath.ac.uk - Access Issue

Thu, 09 Jul 2026 08:02:00 -0000

We are investigating an issue affecting access to connect.bath.ac.uk. We will provide further updates as soon as possible and apologise for any inconvenience caused.

Maintenance: Gladstone - Planned Maintenance

Wed, 08 Jul 2026 07:03:55 -0000

Maintenance: SendSuite - Planned Maintenance

Wed, 08 Jul 2026 07:03:09 -0000

Maintenance: Power Maintenance - 9 West

Tue, 07 Jul 2026 14:53:11 -0000

Maintenance: Power Maintenance - 1 South

Mon, 06 Jul 2026 15:37:57 -0000

Maintenance: Salto, XPlan - Planned Maintenance

Mon, 06 Jul 2026 12:04:46 -0000

Maintenance: Syllabus+ (S+) - Planned Maintenance

Mon, 06 Jul 2026 11:54:57 -0000

Maintenance: Kx Catering - Database Maintenance

Fri, 03 Jul 2026 11:01:01 -0000

We will be carrying out urgent maintenance to upgrade the underlying **SQL Server platform** supporting this service. This work is required as the current version is approaching end of life and will no longer receive **security updates, vendor support, or patches**. This upgrade will help maintain a **secure, stable, and supported service**, and reduce the risk of future issues as older software is retired. During the maintenance window, **this service will be unavailable** for approximately **4 hours**. We apologise for the short notice and any inconvenience caused.

Maintenance: Accounts and Passwords - Planned Maintenance

Fri, 03 Jul 2026 08:00:40 -0000

We will be carrying out planned maintenance on the University's **Identity Management systems** to migrate supporting data to a new storage platform. During the maintenance window, services used to manage University accounts and groups will be unavailable. As a result, **the creation of new user accounts will be temporarily unavailable** while the work is completed. This change forms part of our infrastructure modernisation programme and will move data to a **modern, fully supported storage platform**, improving resilience, security, and long-term supportability.

Maintenance: CMS, PEPI, Rheum - Quarterly Patching

Wed, 01 Jul 2026 07:43:03 -0000

Due to quarterly software and security updates to the underlying service infrastructure, these services will be briefly unavailable during this time. This essential maintenance ensures the systems remain secure, reliable, and up to date with the latest vendor patches. To minimise disruption, the work will be carried out **outside normal business hours**, beginning at **17:30**, when service usage is typically lower.

Maintenance: Grouper, iTrent, NESA - Quarterly Patching

Wed, 01 Jul 2026 07:42:09 -0000

Maintenance: HUB, SAMIS - Quarterly Patching

Wed, 01 Jul 2026 07:41:20 -0000

Maintenance: Agresso, FoodDirect, Procuro - Quarterly Patching

Wed, 01 Jul 2026 07:39:31 -0000

Maintenance: Network - Infrastructure Upgrade in Eastwood Residences

Wed, 01 Jul 2026 07:35:04 -0000

We will be carrying out a programme of network upgrades in **Eastwood blocks 1–45** to replace end‑of‑life network equipment. This work will improve the **security, reliability, and resilience** of network services, while enabling future enhancements and features. Wherever possible, new equipment will be installed and prepared in advance to minimise disruption. During the upgrade, the existing network switches will need to be replaced, resulting in a **temporary outage to wired and wireless network services** within the affected building. VoIP telephones and some building management systems (BMS) may also be unavailable while the work is completed. The upgrades will take place between **7 July and 10 September 2026**, aligned with building vacancy periods to minimise impact on residents.

Dynamics / PowerApps - Degraded Performance

Tue, 30 Jun 2026 08:30:00 -0000

Microsoft has confirmed this as a **known issue** affecting Dynamics and Power Apps services, including our **Applicant CRM**. While Microsoft continues to investigate, there has been **limited progress towards a resolution**, and users may continue to experience slow performance and intermittent reliability issues. At present, no workaround or estimated resolution time has been provided by Microsoft. We remain in contact with the supplier and are monitoring updates closely. We apologise for the ongoing disruption and will provide further updates as soon as new information becomes available.

Maintenance: SOFA (Psychology) - Planned Maintenance

Tue, 30 Jun 2026 08:23:33 -0000

Maintenance: Pharmacy Intranet - Planned Maintenance

Mon, 29 Jun 2026 13:28:02 -0000

Maintenance: Synergy4 Reporting - Planned Maintenance

Mon, 29 Jun 2026 13:27:27 -0000

Maintenance: Network - Planned Outage in Eastwood

Tue, 23 Jun 2026 07:25:33 -0000

A network switch serving the Eastwood student accomodation area (Woodland Court, Quads, Marlborough, Solsbury, Eastwood, and Esther Parkin) will be restarted as part of scheduled maintenance to maintain service performance and reliability. During the restart, network connectivity will be briefly unavailable for approximately 2–5 minutes. This will affect both wired and wireless connections in these buildings. This work is part of routine maintenance to ensure network services remain stable and operating effectively. We apologise for any inconvenience caused. The work is scheduled early in the morning to minimise impact, and services will be restored as soon as the restart is complete.

Maintenance: PURE - Planned System Upgrade

Tue, 16 Jun 2026 07:34:56 -0000

Pure will be upgraded to a newer version to ensure the system remains up to date with the latest fixes and improvements. During this time, **Pure will be unavailable to all users** for approximately **30 minutes**. This upgrade will deliver important bug fixes, improve system stability, and help maintain a **secure and reliable service**.

Maintenance: Microsoft Entra ID - Enhanced Sign‑In Security

Tue, 16 Jun 2026 07:32:36 -0000

We will be introducing a security update to **block high‑risk sign‑in attempts** identified by Microsoft’s security systems. Currently, high‑risk sign‑ins require additional authentication. Following this change, these **sign‑in attempts will be blocked entirely** to better protect user accounts from compromise. Most users will not notice any impact. However, in some cases (for example, when using certain VPN services or unfamiliar locations), users may be blocked from signing in and may need to retry from a trusted network or contact the Service Desk.

Maintenance: files.bath (Nextcloud) - Quarterly Update

Fri, 12 Jun 2026 14:51:24 -0000

Due to quarterly software and security updates to the underlying service infrastructure, Nextcloud (files.bath.ac.uk) will be briefly unavailable during this period. This maintenance includes a system upgrade and server restart to ensure the platform remains secure, stable, and up to date. A maintenance page will be displayed while the work is in progress.

Maintenance: High-Voltage Maintenance - Network Services at Risk

Wed, 10 Jun 2026 11:31:48 -0000

Maintenance: Microsoft Entra ID - Device Code Authentication Changes

Wed, 10 Jun 2026 11:29:52 -0000

We will be introducing a security update to **block device code authentication from off‑campus locations**. Device code authentication is commonly used to sign in on devices such as TVs, but it is increasingly being exploited in phishing attacks. This change helps protect user accounts by preventing this method from being used outside the University network. Most users will not notice any impact. However, **any services or devices that rely on this sign‑in method from off campus may no longer work**. There is **no downtime expected**, and this change will significantly improve protection against account compromise.

Maintenance: SharePoint & OneDrive - Sharing Link Expiration Enabled

Wed, 10 Jun 2026 11:28:20 -0000

We will be introducing automatic **expiration for sharing links** in SharePoint and OneDrive to improve data security. Currently, sharing links remain active indefinitely. Following this change, **new** links will **expire after 180 days by default**, with users able to set a custom expiry of up to 365 days when sharing files. This update reduces the risk of unintended long‑term access to content by ensuring links do not remain active longer than necessary, supporting stronger data security and governance. For more detailed information, please read: [Updates to sharing links in SharePoint and OneDrive](https://bath.ac.uk/announcements/updates-to-sharing-links-in-sharepoint-and-onedrive/).

Maintenance: Data Centre Network Migration - Server Moves

Wed, 10 Jun 2026 11:25:31 -0000

Maintenance: Network - Upgrade in 4 East South

Wed, 10 Jun 2026 11:23:56 -0000

Maintenance: Business Objects (iTrent) - Planned Maintenance

Wed, 10 Jun 2026 11:21:23 -0000

We will be carrying out planned maintenance on **Business Objects for iTrent** to move its underlying data store to a new storage platform as part of ongoing infrastructure improvements. During this work, **Business Objects for iTrent services will be unavailable** while data is migrated. Staff will temporarily be unable to access or run reports during this period. Business Objects for SAMIS will be unaffected by this change. This change will move data onto a **modern, fully supported platform**, improving system reliability and ensuring the service remains sustainable and supported going forward.

Maintenance: Moodle - Annual Upgrade & Archive

Fri, 05 Jun 2026 10:07:00 -0000

Moodle will be **unavailable for the full day on Wednesday 29 July 2026** due to scheduled annual maintenance, upgrade activities, and the creation of the 2025/26 archive snapshot. There will be no access to the system, including read-only, during this period. This work is required to maintain platform security, stability, and performance and includes behind-the-scenes system updates and infrastructure improvements. A full snapshot of the site will be taken ahead of the maintenance and retained as a 6-year archive. The service is expected to be restored, with the archive available, by Thursday 30 July 2026.

Maintenance: High-Voltage Maintenance - Network Services at Risk

Thu, 04 Jun 2026 11:27:20 -0000

Maintenance: Wi‑Fi (eduroam) - Network Configuration Update

Wed, 03 Jun 2026 14:47:44 -0000

We will be making a small change to the eduroam Wi‑Fi network as part of ongoing improvements to network security and segmentation. During this change, some users may experience a brief interruption to their Wi‑Fi connection as devices automatically reconnect to the network. This update will help improve the security and management of network traffic, with no changes to how users access or use Wi‑Fi services. No downtime is expected, and any disruption should be minimal and short‑lived.

Maintenance: Network - Switch Restart in 4ES

Wed, 03 Jun 2026 09:03:55 -0000

A network switch located in 4ES requires installation of the latest firmware version to enhance security features and maintain support. The affected Switch has to be restarted as part of the process. The restart will occur automatically in the early hours, so we expect no interruption to service (unless a fault occurs).

Maintenance: Mac Devices - Microsoft Intune Registration

Wed, 03 Jun 2026 07:12:34 -0000

Please note that the date of this change has been amended to 06/07/2026. From 06/07/2026, users of University‑managed Macs will see a new option in Jamf Self Service to register their device with Microsoft Intune. This is a one‑time step that takes only a few minutes to complete and will not affect your applications, services, or sign‑in experience. To complete the registration, open Jamf Self Service, navigate to the Device Compliance section, and run “Register with Microsoft Intune”, then sign in when prompted. If you need any assistance, please contact the Service Desk, who will be happy to help.

Maintenance: Data Centre Network Migration - Server Moves (09/06 - 12/06)

Wed, 03 Jun 2026 07:06:24 -0000

Maintenance: Network - Upgrade in 4 East South

Tue, 02 Jun 2026 10:19:01 -0000

Maintenance: Windows 11 - New Sign-In Experience Rollout

Tue, 02 Jun 2026 08:19:06 -0000

The University will begin a phased rollout of a new sign-in experience for compatible Windows 11 laptops from 1 June 2026, starting with DDaT staff, followed by a wider rollout from 15 June 2026. Users will be prompted to set up a PIN at sign-in, with the option to use fingerprint or facial recognition where supported. Password sign-in will remain available as a backup. This change introduces a faster and more secure way to access University devices, aligning with modern security standards and supporting the wider Windows 11 rollout. No downtime is expected, and the setup process will be quick and completed during normal sign-in.

Maintenance: University Print Service - Maintenance / Upgrade

Tue, 02 Jun 2026 08:00:57 -0000

The University Print Service (PaperCut) will undergo a routine software upgrade on Tuesday 2 June 2026 from 09:00. **During this maintenance window, printing, scanning, and copying services may be intermittently unavailable while the upgrade is carried out**. Although the work is expected to take approximately four hours, **users should still be able to print for much of this period**. However, brief interruptions to printing, scanning, device login, or print release functionality may occur. This upgrade will apply important security updates, bug fixes, and platform improvements to keep the University’s print service secure, stable, and fully supported. We apologise for any inconvenience caused and thank you for your patience while this essential maintenance is completed.

Maintenance: Microsoft Entra ID - Retirement of Security Questions

Mon, 01 Jun 2026 08:00:18 -0000

We will be **retiring security questions as an option for password reset authentication in Microsoft Entra ID**. This change is being made because security questions are now considered **outdated and insecure**, and Microsoft has confirmed they will be fully withdrawn as a supported method in the future. Removing security questions improves account security, reduces the risk of unauthorised access, and aligns the University with modern authentication best practice. **A small number of users who currently rely only on security questions will need to register an alternative authentication method (such as Microsoft Authenticator, SMS, or email). There is no system downtime expected, and affected users will be contacted directly with guidance.**

Maintenance: Data Centre Network Migration - Server Moves 2nd - 5th June

Wed, 27 May 2026 08:51:01 -0000

Maintenance: iTrent Upgrade - ESS & MSS

Wed, 20 May 2026 14:44:24 -0000

We will be performing an upgrade of the iTrent system. During the upgrade window, **both Employee Self Service (ESS) and Manager Self Service (MSS) will be unavailable for up to 3hours**. Users will be logged off at the start of the upgrade and will not be able to log in again until the work is complete.

Maintenance: SAMIS Business Objects - Service Restart

Thu, 14 May 2026 10:49:59 -0000

We will be restarting the Business Objects service for SAMIS this evening to install new certificates. The work will take place shortly after 17:30, and the service is expected to be available again by 18:00. We apologise in advance for any inconvenience this may cause.

Maintenance: Data Centre Network Migration - Server Moves

Wed, 13 May 2026 07:30:06 -0000

We will be carrying out planned network migration work across our data centres, moving a number of systems onto new network infrastructure. **A maintenance window will take place each day between 09:00 and 11:00, during which there may be brief interruptions to some services. No downtime is expected outside this window.** Services that may be briefly affected include: - 19-May-26 Aruba ClearPass - 19-May-26 Ceph Storage - 19-May-26 VMWare - 20-May-26 Oracle Zones - 20-May-26 Ceph Storage - 21-May-26 Ceph Storage - 21-May-26 Oracle servers - 22-May-26 Ceph Storage - 22-May-26 Active Directory This work is part of ongoing improvements to enhance network security, resilience, and performance. We will monitor services throughout the migration and take action if any issues arise.

Maintenance: SAMIS Client - Restart at 19:00

Mon, 11 May 2026 15:42:55 -0000

We will be restarting the SAMIS Client at 7:00pm this evening to allow a software patch to take effect. The work is expected to take approximately 15 minutes. Any active SAMIS Client sessions will be interrupted, so please ensure you log out before 7:00pm.

Maintenance: SAMIS - Essential Maintenance

Fri, 08 May 2026 08:05:40 -0000

The software supplier for SAMIS has issued an urgent security patch, which we will be installing at lunchtime today (Friday 8th). Unfortunately, this work requires downtime, and there will be a service interruption from 12:30 for approximately one hour. We apologise for the inconvenience this may cause; however, we trust you will appreciate the importance of applying essential security updates to protect our core student data and the reputation of the University.

Maintenance: Wi‑Fi - Core Infrastructure Upgrade

Wed, 06 May 2026 07:35:03 -0000

We will be upgrading the wireless core network's operating system. This is essential maintenance to ensure the University’s wireless services remain secure, stable, and fully supported. The wireless core is designed to be **highly resilient and to smoothly transfer devices between network hardware during upgrades. However, during this maintenance window, some users may experience a brief loss of connectivity to wireless networks**, including in‑room access points and SD‑WAN‑connected remote sites (such as mPharm in Plymouth). Any disruption is expected to be minimal and short‑lived, and the work will be closely monitored throughout to ensure services are restored promptly if affected. Once complete, this upgrade will improve the reliability, resilience, and long‑term stability of the University’s wireless network, helping reduce the risk of future issues.

Maintenance: TrakaWeb - Planned Application Update

Wed, 06 May 2026 07:31:27 -0000

We will be carrying out a planned update to the TrakaWeb application, delivered by the supplier, to address a known issue affecting Active Directory (AD) synchronisation. During the maintenance window, the TrakaWeb interface may be temporarily unavailable for staff users. The update is expected to take up to one hour, and no changes to functionality or user interfaces are expected. This update aims to improve system reliability by resolving an existing AD sync issue. A system snapshot will be taken in advance to allow rapid recovery should any issues arise.

Maintenance: Network - Firmware Upgrade in Eastwood

Wed, 06 May 2026 07:20:47 -0000

To maintain and improve the security, stability, and performance of the University’s wireless network, we will be upgrading firmware across our network infrastructure. During this work, there may be brief interruptions to network connectivity in the following locations: - Eastwood (1 to 51) While most users are unlikely to notice any impact, some may experience a short loss of Wi‑Fi connectivity at points during the upgrade. We apologise for any inconvenience and appreciate your patience while this essential work is carried out.

Maintenance: Data Centre Network Migration - Server Moves

Wed, 06 May 2026 07:19:31 -0000

We will be carrying out planned network migration work across our data centres, moving a number of systems onto new network infrastructure. **A maintenance window will take place each day between 09:00 and 11:00, during which there may be brief interruptions to some services. No downtime is expected outside this window.** Services that may be briefly affected include: - Active Directory - Ceph Storage - CommVault - Hex - Networks ESXI - Nutanix - Oracle Zones - VMware (SQL) This work is part of ongoing improvements to enhance network security, resilience, and performance. We will monitor services throughout the migration and take action if any issues arise.

Maintenance: Network - Firmware Upgrade in Various Locations

Wed, 06 May 2026 07:17:52 -0000

To maintain and improve the security, stability, and performance of the University’s wireless network, we will be upgrading firmware across our network infrastructure. During this work, there may be brief interruptions to network connectivity in the following locations: - Brendon - Conygre - Cotswold - Derhill - Marlborough Court - Mendip - Polden - Polden Corner - Quantock - Quads - Quarry - Solsbury - West Accomodation Centre - Wolfson While most users are unlikely to notice any impact, some may experience a short loss of Wi‑Fi connectivity at points during the upgrade. We apologise for any inconvenience and appreciate your patience while this essential work is carried out.

Maintenance: Network - Firmware Upgrade in STV

Wed, 06 May 2026 07:16:45 -0000

To maintain and improve the security, stability, and performance of the University’s wireless network, we will be upgrading firmware across our network infrastructure. During this work, there may be brief interruptions to network connectivity in the following locations: - Sports Training Village (STV) While most users are unlikely to notice any impact, some may experience a short loss of Wi‑Fi connectivity at points during the upgrade. We apologise for any inconvenience and appreciate your patience while this essential work is carried out.

Maintenance: File Storage - Migration (Professional Services & Administration)

Wed, 06 May 2026 07:15:06 -0000

We are carrying out a phased migration of on‑campus file storage from our existing systems to a new storage solution. This work will take place over several weeks and may cause planned, temporary disruptions to some shared file services. **During this specific maintenance window, the following X Drive locations will be synchronised and may be unavailable:** - X:\Professional Services (excluding Security). - X:\Administration. This migration moves our file storage onto a modern, fully supported platform, improving reliability, security, and the long‑term sustainability of shared file services.

Maintenance: Agresso Test, Agresso Dev, iTrentZZ - Unavailable Overnight

Wed, 29 Apr 2026 16:01:16 -0000

To support a network change for the Oracle Database server, we will be temporarily shutting down a small number of non‑production systems to ensure sufficient capacity for live services. The following systems will be unavailable overnight: - Agresso Test - Agresso Dev - iTrentZZ These systems are expected to be available again by approximately 09:30, subject to the successful completion of the network changes. We apologise for any inconvenience and thank you for your understanding while this work is carried out.

Maintenance: Network - Firmware Upgrade in Various Locations (Friday)

Wed, 29 Apr 2026 07:14:36 -0000

To maintain and improve the security, stability, and performance of the University’s wireless network, we will be upgrading firmware across our network infrastructure. During this work, there may be brief interruptions to network connectivity in the following locations: - Chancellors Building - East Building While most users are unlikely to notice any impact, some may experience a short loss of Wi‑Fi connectivity at points during the upgrade. We apologise for any inconvenience and appreciate your patience while this essential work is carried out.

Maintenance: Network - Firmware Upgrade in Various Locations (Thursday)

Wed, 29 Apr 2026 07:12:18 -0000

To maintain and improve the security, stability, and performance of the University’s wireless network, we will be upgrading firmware across our network infrastructure. During this work, there may be brief interruptions to network connectivity in the following locations: - Balehaus - Campus-based Bus Stops - Eastwood Lodge - The Edge While most users are unlikely to notice any impact, some may experience a short loss of Wi‑Fi connectivity at points during the upgrade. We apologise for any inconvenience and appreciate your patience while this essential work is carried out.

Maintenance: Data Centre Network Migration - Server Moves

Wed, 29 Apr 2026 07:09:47 -0000

We will be carrying out planned network migration work across our data centres, moving a number of systems onto new network infrastructure. **A maintenance window will take place each day between 09:00 and 11:00, during which there may be brief interruptions to some services. No downtime is expected outside this window.** Services that may be briefly affected include: - CommVault - Ceph Storage - Oracle servers - Oracle Zones - VMware (SQL) This work is part of ongoing improvements to enhance network security, resilience, and performance. We will monitor services throughout the migration and take action if any issues arise.

Maintenance: Network - Firmware Upgrade in Various Locations (Wednesday)

Wed, 29 Apr 2026 07:09:06 -0000

To maintain and improve the security, stability, and performance of the University’s wireless network, we will be upgrading firmware across our network infrastructure. During this work, there may be brief interruptions to network connectivity in the following locations: - 10 East (School of Management) While most users are unlikely to notice any impact, some may experience a short loss of Wi‑Fi connectivity at points during the upgrade. We apologise for any inconvenience and appreciate your patience while this essential work is carried out.

Maintenance: BeyondTrust EPM - Blocking of Restricted Software

Wed, 29 Apr 2026 07:08:20 -0000

We are introducing additional controls on University‑managed Windows 11 devices to **block the installation and execution of certain high‑risk software** using BeyondTrust Endpoint Privilege Manager (EPM). This change improves endpoint security by preventing privilege escalation for software that presents elevated risk, including applications that may conflict with managed security controls or pose data and compliance concerns. The benefit of this approach is stronger protection and consistency across devices, ensuring that approved security measures (such as antivirus and endpoint protection) cannot be undermined by unmanaged software. A small number of users may see requests automatically denied when attempting to install restricted software, along with a clear message explaining why. No downtime is expected, and normal device use will continue as usual.

Maintenance: Wi‑Fi - Core Infrastructure Upgrade

Wed, 29 Apr 2026 07:07:32 -0000

We will be upgrading the wireless core network to a newer, vendor‑supported operating system. This is essential maintenance to ensure the University’s wireless services remain secure, stable, and fully supported. The wireless core is designed to be **highly resilient and to smoothly transfer devices between network hardware during upgrades. However, during this maintenance window, some users may experience a brief loss of connectivity to wireless networks**, including in‑room access points and SD‑WAN‑connected remote sites (such as mPharm in Plymouth). Any disruption is expected to be minimal and short‑lived, and the work will be closely monitored throughout to ensure services are restored promptly if affected. Once complete, this upgrade will improve the reliability, resilience, and long‑term stability of the University’s wireless network, helping reduce the risk of future issues.

Maintenance: Network - Firmware Upgrade in Various Locations (Tuesday)

Wed, 29 Apr 2026 07:06:46 -0000

To maintain and improve the security, stability, and performance of the University’s wireless network, we will be upgrading firmware across our network infrastructure. During this work, there may be brief interruptions to network connectivity in the following locations: - Canal Wharf - Carpenter House - Eveleigh Waterside - Green Park House - Holburne - iCast - John Wood - MPharm - Pulteney Court - RUH/Wolfson - Scala Building - Thornbank - Virgil Building While most users are unlikely to notice any impact, some may experience a short loss of Wi‑Fi connectivity at points during the upgrade. We apologise for any inconvenience and appreciate your patience while this essential work is carried out.

Maintenance: GitHub Enterprise - Server Restart

Mon, 27 Apr 2026 10:14:18 -0000

We will be restarting the GitHub Enterprise server to complete the installation of a security update. During this time, access to GitHub Enterprise may be briefly unavailable. This work is required to ensure the continued security and stability of the service.

Maintenance: High-Voltage Maintenance - Network Services at Risk

Wed, 22 Apr 2026 07:40:23 -0000

The Campus Infrastructure department, supported by specialist electrical contractors, will be carrying out statutory high‑voltage (HV) maintenance across several University substations. This essential work is required to maintain the safety, compliance, and reliability of the University’s electrical infrastructure. Although this work is not IT‑led, it may have an **impact on IT and network services** in affected buildings. Power interruptions during the maintenance windows may affect equipment that supports **wired (Ethernet) and wireless (Wi‑Fi)** connectivity, meaning network services may be at risk while work is underway. ### Planned maintenance schedule - **Saturday 2 May 2026** - **R Substation** (07:00–12:00): Chancellor’s Building, Campus Infrastructure - **K Substation** (12:30–17:30): 1 South, 2 South, The Woodlands - **Saturday 23 May 2026** - **D Substation** (07:00–17:30): *No outages expected* - **Thursday 4 June 2026** - **L Substation** – **Power shutdown** - **Buildings and areas affected:** - The Edge Building - East Building - STV fencing hall / building - STV tennis courts - STV CHP plant room - STV (main building) - External areas - East Car Park (including power to feeder pillar, EV chargers, and street lighting) - Arrivals Square bus stop and reception hut (power, lighting, and heating) - **Lift outages during this period:** - East Building goods lift - East Building passenger lift - The Edge passenger lift - STV (main building) passenger lifts - **Saturday 20 June 2026** - **M Substation** (07:00–12:00): 7 West, 8 West, 9 West, 10 West, West Car Park - **S Substation** (12:30–17:30): The Quads Some areas may remain unaffected, and not all locations will experience outages. Where power is interrupted, **network services may be temporarily unavailable** until power is restored and systems recover. We recommend users in affected buildings **save their work in advance** and plan accordingly. Updates will be provided via the status page if the expected impact changes.

Maintenance: Data Centre Network Migration - Server Moves

Wed, 22 Apr 2026 07:38:00 -0000

We will be carrying out planned network migration work across our data centres, moving a number of systems onto new network infrastructure. **A maintenance window will take place each day between 09:00 and 11:00, during which there may be brief interruptions to some services. No downtime is expected outside this window.** Services that may be briefly affected include: - Active Directory - Anatra HPC - AUDIO MULTICAST LINK - Ceph Storage - DRAX AMX - Network Management Tools - Oracle servers - University Radio Bath This work is part of ongoing improvements to enhance network security, resilience, and performance. We will monitor services throughout the migration and take action if any issues arise.

Maintenance: Wi-Fi - Wireless Firmware Upgrade

Tue, 21 Apr 2026 07:45:27 -0000

To maintain and improve the security, stability, and performance of the University’s wireless network, we will be upgrading the firmware on our Aruba Wi‑Fi infrastructure across all University buildings, both on and off campus. This upgrade will use Aruba’s live upgrade (in‑service) process, which is designed to minimise disruption by seamlessly moving devices between access points during the work. **While most users should not notice any impact, some users may experience a brief loss of Wi‑Fi connectivity at some point during the upgrade.** This maintenance will help ensure improved wireless reliability and performance across campus, as well as keeping the network fully supported and secure. We apologise for any inconvenience and appreciate your patience while this essential work is completed. Updates will be provided via the status page if required.

Maintenance: KxWelcome - Upgrade

Wed, 15 Apr 2026 07:47:21 -0000

We will be carrying out a planned upgrade of KxWelcome to enable a new Single Sign‑On (SSO) user journey. The upgrade will affect the Student Portal, Staff (Enterprise) Portal, and the desktop client. **During the upgrade window, the service will be unavailable, and users may notice changes to the interface or functionality once the upgrade is complete.** This upgrade has been fully tested in a non‑live environment and will allow KxWelcome to move away from reliance on legacy authentication systems, improving the future security and flexibility of access for staff and students.

Maintenance: Sympa (lists.bath.ac.uk) - Maintenance

Wed, 15 Apr 2026 07:46:16 -0000

We will be carrying out planned maintenance on Sympa (ists.bath.ac.uk). During this time, the service will be unavailable for approximately **2 hours**, but this may increase. This work involves moving the underlying data storage to a new platform. To complete this safely, Sympa will be placed into maintenance mode (and will be unavailable) while a final data synchronisation and system reconfiguration takes place. This upgrade ensures the service is hosted on modern, supported infrastructure, improving long-term reliability and security. There will be no changes to the user interface or functionality following this work. We apologise for any inconvenience caused and will provide updates via the status page as the work progresses.

Maintenance: Data Centre Network Migration - Server Moves

Wed, 15 Apr 2026 07:44:53 -0000

We will be carrying out planned network migration work across our data centres, moving a number of systems onto new network infrastructure. **A maintenance window will take place each day between 09:00 and 11:00, during which there may be brief interruptions to some services. No downtime is expected outside this window.** Services that may be briefly affected include: - Active Directory - Ceph Storage - Computational Research Systems - Computational Teaching Systems - Exterity IPTV management console - Networks Esxi - Oracle Zones - Physics Research Group Server - Synergy (Course Costing) - VMware This work is part of ongoing improvements to enhance network security, resilience, and performance. We will monitor services throughout the migration and take action if any issues arise.

Maintenance: Panopto (Re:View) Scheduler - Unavailable

Fri, 10 Apr 2026 16:00:00 -0000

Academic staff will be unable to access Panopto Scheduler while the [SAMIS - Annual Upgrade](https://status.bath.ac.uk/maintenance/862254) is underway. **The work is expected to be completed by Wednesday 15 April**. Updates will be provided via the status page as the upgrade progresses, if required.

Maintenance: Data Centre Network Migration - Server Moves

Wed, 08 Apr 2026 07:43:41 -0000

We will be carrying out planned network migration work across our data centres, moving a number of systems onto new network infrastructure. **A maintenance window will take place each day between 09:00 and 11:00, during which there may be brief interruptions to some services. No downtime is expected outside this window.** Services that may be briefly affected include: - Aruba ClearPass - Canteen Services - Computational Teaching Systems - DRAX AMX - Network ESXi - Network Management - ONELAN - Oracle Servers - Physics Research Group Services - Security Video Recording - Synology - VMware This work is part of ongoing improvements to enhance network security, resilience, and performance. We will monitor services throughout the migration and take action if any issues arise.

Maintenance: iTrent, NESA, Grouper - Quarterly Patching

Wed, 08 Apr 2026 07:37:36 -0000

Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable during this time. This essential maintenance ensures that the systems remain secure, reliable, and up to date with the latest vendor patches.

Maintenance: SAMIS, SAMIS Cron server, HUB - Quarterly Patching

Wed, 08 Apr 2026 07:35:45 -0000

Maintenance: REDCap - Minor Update

Thu, 02 Apr 2026 12:07:42 -0000

The REDCap server will undergo an incremental update at this time. **During the installation and subsequent restart, the system may be unavailable for up to 10 minutes.** This update helps ensure the continued security and functionality of the application.

Maintenance: SAMIS - Annual Upgrade

Wed, 01 Apr 2026 07:27:19 -0000

SAMIS will undergo its annual spring upgrade, along with essential Oracle security patching, **from 18:00 on Friday 10 April 2026 until Wednesday 15 April 2026**. During this period, **SAMIS and SAMIS on the Web will be completely unavailable**, including related services and integrations such as Moodle, timetabling, and Hub services. All users are **requested to log out before 17:00 on Friday 10 April** to allow the upgrade to begin promptly and safely. While the system is unavailable, a **read-only version of the database will be accessible via the training environment** SAMIS client for users who require limited access to data. This upgrade is part of required annual maintenance to ensure the system remains fully supported by the supplier, secure, and up to date. It also introduces an updated web interface and prepares the platform for future enhancements. Testing has been completed successfully in multiple non-production environments, with no outstanding issues identified. We appreciate your patience during this essential work and apologise for any inconvenience caused. Updates will be provided via the status page as the upgrade progresses.

Maintenance: Agresso, FoodDirect - Quarterly Patching

Wed, 01 Apr 2026 07:25:02 -0000

Maintenance: Network - Firmware Upgrade in Various Locations

Wed, 01 Apr 2026 07:23:19 -0000

Due to maintenance to maintain network security and stability, there may be brief losses of network connectivity in the following locations: - 1 East - 2 East - 3 East - 4 East - 4 East South - 6 East - 8 East - Boiler House - Carpenters Workshop - Norwood House - Sports Hall Disruption should be minimal, as devices will be moved between access points during the upgrade. However, some users may experience a short outage at some point during the process.

Maintenance: Files.Bath (Nextcloud) - Maintenance

Wed, 01 Apr 2026 07:22:30 -0000

We will be carrying out planned maintenance on Files.Bath (Nextcloud) on **Wednesday 8 April from 07:00**. During this time, the service will be unavailable for approximately **2 hours**, but this may increase. This work involves moving the underlying data storage to a new platform. To complete this safely, Files.Bath will be placed into maintenance mode while a final data synchronisation and system reconfiguration takes place. This upgrade ensures the service is hosted on modern, supported infrastructure, improving long-term reliability and security. There will be no changes to the user interface or functionality following this work. We apologise for any inconvenience caused and will provide updates via the status page as the work progresses.

Maintenance: iTrent - Upgrade (ESS & MSS)

Thu, 26 Mar 2026 12:53:18 -0000

We will be performing an upgrade of the iTrent system. During the upgrade window, **both Employee Self Service (ESS) and Manager Self Service (MSS) will be unavailable for up to 15 minutes**. Users will be logged off at the start of the upgrade and will not be able to log in again until the work is complete. This update includes routine fixes and an important legislative change to Statutory Sick Pay rules.

Maintenance: Data Centre Network Migration - Server Moves

Tue, 24 Mar 2026 16:04:43 -0000

We will be carrying out planned network migration work across our data centres, moving a number of systems onto new network infrastructure. **A maintenance window will take place each day between 09:00 and 11:00, during which there may be brief interruptions to some services**. No downtime is expected outside this window. Services that may be briefly affected include: - Telephony services (including emergency phones) - Software licence servers (which may impact access to some specialist applications) - GitLab (gitlab.ic) - Endpoint software distribution (SCCM) - Network location services This work is part of ongoing improvements to enhance network security, resilience, and performance. We will monitor services throughout the migration and take action if any issues arise.

Maintenance: Network - Firmware Upgrade in Various Locations (Day 3)

Tue, 24 Mar 2026 16:00:28 -0000

Due to maintenance to maintain network security and stability, there may be brief losses of network connectivity in the following locations: - 5W - 6W - 6WS - 8W - 9W Disruption should be minimal, as devices will be moved between access points during the upgrade. However, some users may experience a short outage at some point during the process.

Maintenance: Network - Firmware Upgrade in Various Locations (Day 2)

Tue, 24 Mar 2026 15:59:50 -0000

Due to maintenance to maintain network security and stability, there may be brief losses of network connectivity in the following locations: - 1WN - 2W - 3W - 3W Annexe - 3WN - 4W - Wessex House Disruption should be minimal, as devices will be moved between access points during the upgrade. However, some users may experience a short outage at some point during the process.

Maintenance: Network - Firmware Upgrade in Various Locations (Day 1)

Tue, 24 Mar 2026 15:58:48 -0000

Due to maintenance to maintain network security and stability, there may be brief losses of network connectivity in the following locations: - 1 South - 2 South - 3 South - 4 South - 4 South Annexe - 5 South - Fossil Shed - Lodge - Medical Centre - Milner - Osbourne - Radiation Store - Southern Comms - Woodlands Disruption should be minimal, as devices will be moved between access points during the upgrade. However, some users may experience a short outage at some point during the process.

Maintenance: File Storage - Phased Migration (April)

Mon, 23 Mar 2026 08:55:10 -0000

We are carrying out a phased migration of on-campus file storage from our existing systems to new storage solution. This work will take place over several weeks and **may cause planned, temporary disruptions** to some shared file services. This migration moves file storage onto a modern, fully supported platform, improving reliability, security, and long-term sustainability of shared file services.

Maintenance: Panopto - Cloud Maintenance

Fri, 20 Mar 2026 09:20:13 -0000

According to Panopto: "Panopto Cloud services are scheduled for essential database maintenance and enhancements on Saturday, March 21st, 2026. These updates necessitate a period of downtime, which is projected to last up to three (3) hours. During this maintenance window, access to videos on your Panopto site will be unavailable. Furthermore, any attempts to upload new content from recording clients will result in a "Server unable to connect" error message."

Maintenance: Pepi and Rheumatology - Quarterly Patching

Wed, 18 Mar 2026 13:26:30 -0000

Maintenance: CMS, MySQL, SAMIS (3rd-party data) - Quarterly Patching

Wed, 18 Mar 2026 13:21:29 -0000

Maintenance: Network (Ethernet & Wi-Fi) - Switch Reboot in 4 South

Wed, 04 Mar 2026 08:10:01 -0000

We will be rebooting network equipment in this location as part of routine maintenance to maintain performance and reliability. **During this work, users may experience brief interruptions (up to five minutes) to Ethernet (wired) and Wi-Fi (wireless) connections.**

Maintenance: Network (Ethernet & Wi-Fi) - Upgrade in Wolfson House

Wed, 04 Mar 2026 08:09:08 -0000

We are replacing end-of-life network equipment in this location to enhance connectivity, strengthen security, and enable new features. **During this upgrade, users may experience brief interruptions (around one minute) to Ethernet (wired) and Wi-Fi (wireless) connections.**

Maintenance: Website (bath.ac.uk) - Server Updates

Wed, 04 Mar 2026 08:08:13 -0000

We will be upgrading the versions of Apache and PHP used on the University’s web servers during this maintenance window. **The website may be briefly unavailable while the updates are applied.** These updates ensure the platform remains secure, up to date, and aligned with supported versions across our infrastructure, helping to maintain the security and stability of the University website.

Maintenance: SendSuite - Server Restart

Tue, 03 Mar 2026 11:06:14 -0000

We will be restarting the SendSuite server. During this time, the service may be unavailable for up to 15 minutes. This work is required to ensure the continued security and reliable operation of the application.

Maintenance: TOPdesk - Brief Maintenance

Tue, 03 Mar 2026 09:39:36 -0000

TOPdesk will be carrying out maintenance to their internal tooling during this time. This update does **not** directly affect the University’s TOPdesk environment, and no impact to service availability is expected. However, as the work is taking place within TOPdesk’s wider datacentre infrastructure, there is a small possibility that access to TOPdesk may be briefly interrupted for up to 10 minutes during the maintenance window. We do not anticipate disruption but will monitor the service as a precaution.

Maintenance: File Storage - Phased Migration (March)

Sun, 01 Mar 2026 09:00:48 -0000

Maintenance: REDCap - Server Maintenance

Sun, 01 Mar 2026 00:01:00 -0000

We are currently carrying out maintenance on REDCap due to technical issues affecting the service. **During this time, access to REDCap may be unavailable for both users and external survey respondents.** We will provide an update once the maintenance work has been completed.

Maintenance: Network (Ethernet + Wi-Fi) - Firmware Upgrade

Wed, 25 Feb 2026 09:15:57 -0000

Due to maintenance to maintain network security and stability, there may be brief losses of network connectivity in the following locations: - The SU Bath (Student Union) - Solsbury (Student Accommodation) Disruption should be minimal, as devices will be moved between access points during the upgrade. However, some users may experience a short outage at some point during the process.

Maintenance: Panopto Scheduler - Brief Maintenance

Wed, 25 Feb 2026 09:02:56 -0000

We will be carrying out a short period of maintenance on the Panopto Scheduler to improve access for non-payroll staff. During this time, the Scheduler will be temporarily unavailable. Once complete, non-payroll users (such as contractors or agency staff) will be able to access the Scheduler and schedule recordings where they are listed as a unit convenor or additional teacher.

Maintenance: GitHub Enterprise - Server Restart

Mon, 23 Feb 2026 11:02:03 -0000

Maintenance: Network (Ethernet & Wi-Fi) - Upgrade in 1 South

Wed, 18 Feb 2026 09:11:40 -0000

Maintenance: iTrent - Upgrade (ESS & MSS)

Wed, 18 Feb 2026 09:10:11 -0000

During this time, iTrent Employee Self Service (ESS) and Manager Self Service (MSS) will be unavailable for up to 2 hours. All users will be logged out at the start of the upgrade, and access will be restored once the upgrade and post-upgrade checks are complete. This upgrade is required to support upcoming mandatory updates related to payroll and legislative changes for the next financial year. It ensures continued compliance, system stability, and ongoing vendor support. We apologise for any inconvenience caused and will provide updates via the status page if required.

Maintenance: macOS - Self Service Upgrade (Self Service+)

Wed, 18 Feb 2026 09:07:32 -0000

We will begin a phased deployment of Self Service+ to managed macOS devices for staff and students. This update introduces a refreshed design, improved integration with macOS and Jamf Connect, and enhanced functionality for installing University-managed software. No downtime is expected, but users may notice changes to the Self Service application interface as the new version is rolled out. The deployment will start with a small group and expand gradually to ensure everything is working as expected.

Maintenance: Network (Ethernet & Wi-Fi) - Upgrade in 1 South

Tue, 03 Feb 2026 08:46:31 -0000

Maintenance: File Storage - Phased Migration (Februrary)

Sun, 01 Feb 2026 09:00:42 -0000

Maintenance: OneDrive - Storage Quota Update

Tue, 27 Jan 2026 12:58:18 -0000

We are making an update to OneDrive storage limits in line with new University standards. Default storage allocations will be set to **50 GB for staff and 500 GB for students**. This change **increases** the default OneDrive storage allocation for both staff and students, providing more space for files and reducing the need to request additional storage. There will be **no disruption to access** during this change, and users who currently exceed these limits will continue to have access, with additional storage managed on a case-by-case basis.

Maintenance: iTrent - Upgrade

Tue, 27 Jan 2026 12:54:09 -0000

iTrent (including ESS and MSS) will be **unavailable** while we carry out a planned upgrade to support a mandatory update required for the next financial year. This update includes important payroll and legislative changes (such as national insurance and rate code updates). We apologise for any inconvenience and will restore access as soon as the work is complete.

Maintenance: PURE - Storage Platform Upgrade

Wed, 21 Jan 2026 09:35:41 -0000

The University’s PURE storage platform will undergo a scheduled upgrade on 30 January 2026 to apply the latest supported release. **No service downtime or user impact is expected** during this work, which will ensure the storage system remains up to date and fully supported.

Maintenance: GitHub Enterprise - Scheduled Upgrade

Wed, 21 Jan 2026 09:26:38 -0000

GitHub Enterprise (github.bath.ac.uk) will be unavailable during a planned upgrade on 27 January 2026 between 07:30 and 09:00. This upgrade ensures the platform remains up to date, secure, and supported, and users will see a maintenance page while the work is carried out.

Maintenance: Network (Ethernet & Wi-Fi) - Configuration Updates

Wed, 21 Jan 2026 09:16:13 -0000

We will be carrying out planned maintenance on the University’s internet connection to improve network reliability. The work will take place on 27 January 2026 between 07:00 and 09:00. **During this time, there may be short, intermittent interruptions to internet access as systems are updated. No prolonged outage is expected.**

Maintenance: Network (Ethernet & Wi-Fi) - Upgrade in Norwood House

Wed, 21 Jan 2026 09:09:33 -0000

Maintenance: GlobalProtect VPN - New Client Access Restricted

Wed, 21 Jan 2026 09:05:35 -0000

As part of the Network Transformation programme and the planned retirement of the GlobalProtect VPN service, a policy will be implemented to prevent new client connections while allowing existing users (active within the last ~6 months) to continue accessing the service. This change will be applied at the ClearPass authentication stage on 27 January 2026 and will be accompanied by an update to the GlobalProtect welcome page to highlight that the service is degraded and direct users to the University’s supported VPN service. This approach supports a controlled migration away from GlobalProtect while minimising disruption to current users.

Maintenance: Rapid7 - Agent Rollout (Non-DDaT Systems)

Wed, 21 Jan 2026 09:02:09 -0000

Following a successful pilot within DDaT, the Rapid7 vulnerability management agent will be deployed to selected systems within Library, Teaching and Learning, and Marketing and Digital as part of the University’s cyber security improvement programme. The agent installation will take place during the week commencing 26 January 2026 (likely Tuesday 27 January) and is not expected to cause any user impact. An initial automated vulnerability scan will run shortly after installation, followed by the creation of Rapid7 dashboards to allow teams to review ongoing scan results. This work will improve visibility of security vulnerabilities, support regular patching, and strengthen the University’s overall security posture, with guidance and support provided by DDaT throughout.

Maintenance: Network (Ethernet + Wi-Fi) - Firewall Update

Fri, 16 Jan 2026 12:29:44 -0000

A security update will be applied to the University’s campus firewalls. During the maintenance, there will be **two brief internet outages (each up to 2 minutes) affecting on-campus and some off-campus locations**, after which connectivity should return to normal.

Maintenance: Power Maintenance - 1 West North

Thu, 15 Jan 2026 07:00:39 -0000

Power maintenance is taking place in 1 West North. During this work, all power will be unavailable, including networking equipment, resulting in a loss of Wi-Fi and Ethernet connectivity for the duration of the maintenance.

Maintenance: Files.bath (Nextcloud) - Quarterly Update

Tue, 06 Jan 2026 16:30:42 -0000

Due to quarterly software and security updates to the underlying service infrastructure, Nextcloud (files.bath.ac.uk) will briefly be unavailable during this period.

Maintenance: File Storage - Phased Migration (January)

Thu, 01 Jan 2026 09:00:00 -0000

Maintenance: PURE - Upgrade

Tue, 09 Dec 2025 11:53:10 -0000

PURE will be upgraded to ensure the system remains fully supported and up to date with the latest fixes. During the maintenance window, PURE will be unavailable. Once the upgrade is complete, final configuration tasks will be carried out before the system is returned to service.

Maintenance: Website - PHP Upgrade

Mon, 08 Dec 2025 09:51:06 -0000

We will be upgrading the version of PHP used on the University’s web servers during this time. This keeps our platform secure, up to date, and aligned with supported versions used across our infrastructure. This upgrade improves security and ensures continued support for the University website.

Maintenance: NESA, Grouper, iTrent - Quarterly Patching

Mon, 08 Dec 2025 09:49:44 -0000

Maintenance: Xerte - Upgrade

Mon, 08 Dec 2025 08:13:46 -0000

Xerte will be upgraded on 16 December 2025 and will be unavailable for most of the day. The upgrade introduces accessibility improvements, bug fixes, and new features that enhance the creation and delivery of online learning content. Key highlights include new accessibility themes, improved screen-reader support, an updated progress bar, a chapters option for grouping content, a new resources area, and a new Interactive Table page type. If you have any questions, please contact the TEL team.

Maintenance: Agresso, FoodDirect, Rheumatology - Quarterly Patching

Wed, 03 Dec 2025 10:15:52 -0000

Maintenance: CMS, MySQL, SAMIS (3rd-party data) - Quarterly Patching

Wed, 03 Dec 2025 10:14:39 -0000

Maintenance: SAMIS, HUB, PEPI - Quarterly Patching

Wed, 03 Dec 2025 10:12:43 -0000

Maintenance: ClearPass - Certificate Update

Wed, 03 Dec 2025 10:09:52 -0000

We will be updating the HTTPS certificate for ClearPass Policy Manager on 9 December between 07:00 and 10:00. During this time, brief interruptions (a few minutes) to access the ClearPass admin and guest management interfaces may occur, but network authentications will remain unaffected.

Maintenance: iTrent (ESS & MSS) - Upgrade

Mon, 01 Dec 2025 10:03:11 -0000

iTrent Employee and Manager Self Service will be unavailable from 08:00 for up to two hours on 4 December while we carry out a planned system upgrade. This update will keep the platform secure, supported, and aligned with the latest HR and payroll system improvements.

Maintenance: Wi-Fi & Ethernet - Upgrade in 1 West

Tue, 25 Nov 2025 12:20:45 -0000

We are replacing end-of-life network equipment in this location to enhance connectivity, strengthen security, and enable new features. During this upgrade, users may experience brief interruptions (around one minute) to Ethernet (wired) and Wi-Fi (wireless) connections. If you experience any issues with your phone following the change, please email telephone@bath.ac.uk with your building and room number. The Operations team will then arrange to visit and reconfigure your phone.

Maintenance: Network - Upgrade in Woodland Court

Tue, 18 Nov 2025 09:18:19 -0000

Maintenance: Business Objects (iTrent) - Server Restart

Wed, 12 Nov 2025 11:53:38 -0000

The Business Objects for iTrent application will be briefly unavailable while the server is restarted. This maintenance includes security enhancements to ensure continued protection and reliability of the service. This does not affect Business Objects for SAMIS.

Maintenance: Fotoweb - Server Restart

Wed, 12 Nov 2025 08:58:23 -0000

The Fotoweb image database application will be briefly unavailable while the server is restarted. This maintenance includes security enhancements to ensure continued protection and reliability of the service.

Maintenance: Panopto (Re:View) Scheduler - Server Restart

Wed, 12 Nov 2025 08:58:04 -0000

The [Re:View Scheduler Tool](https://www.bath.ac.uk/review-scheduler/) will be briefly unavailable (around 3 minutes) while the server is restarted. This work includes security improvements to ensure continued reliability of the service.

Maintenance: Network - Gateway Upgrade (Plymouth + Newlands Farm) #1

Wed, 05 Nov 2025 08:29:46 -0000

We will be upgrading the network gateway serving these locations to improve connectivity, enhance security, and enable new features. **Users in these locations may experience brief interruptions (up to one minute) to wired and Wi-Fi connections during this work.**

Maintenance: Network - Gateway Upgrade (Plymouth + Newlands Farm) #2

Wed, 05 Nov 2025 08:28:28 -0000

Maintenance: Wi-Fi - 6GHz Configuration Improvement

Wed, 05 Nov 2025 08:26:28 -0000

We will be applying a configuration change to improve performance across the University’s 6GHz Wi-Fi network. **During this maintenance, all wireless users will experience a brief disconnection (up to one minute) as the new settings are applied.** This change is expected to significantly improve download speeds and overall Wi-Fi performance on 6GHz connections campus-wide. Wired connections will not be affected.

Maintenance: Wi-Fi & Ethernet - Firmware Upgrade in 1 West

Wed, 22 Oct 2025 07:52:27 -0000

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations: - 1 West

Maintenance: Wi-Fi & Ethernet - Firmware Upgrade in 5 West

Wed, 22 Oct 2025 07:51:40 -0000

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations: - 5 West

Maintenance: Wi-Fi & Ethernet - Firmware Upgrade in 4 East South

Wed, 22 Oct 2025 07:50:58 -0000

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations: - 4 East South

Maintenance: KxWelcome - System Upgrade

Wed, 22 Oct 2025 07:48:45 -0000

Annual upgrade of the KxWelcome (Room Service) system to version 24.3. During the upgrade, the KxW database, client, and web applications (including student and staff portals) will be unavailable at various times. All work is expected to complete by the end of the working day.

Maintenance: REDCap - Server Restart

Tue, 14 Oct 2025 14:37:05 -0000

The REDCap server will be briefly restarted at 17:00 on 14 October to restore an automated job service following a certificate renewal. The system will be unavailable for a few minutes during this time.

Maintenance: Business Objects (SAMIS) - Maintenance

Mon, 13 Oct 2025 11:41:15 -0000

Business Objects for SAMIS will be unavailable on Thursday from 08:00 to 17:00 while we apply an essential security patch to address a recently identified vulnerability. This work is required to ensure the continued security and stability of the service.

Maintenance: Wi-Fi - Firmware Upgrade (1)

Wed, 08 Oct 2025 07:53:36 -0000

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations: * John Wood * Library * Main Hall * STV * Wessex House

Maintenance: Wi-Fi - Firmware Upgrade (2)

Wed, 08 Oct 2025 07:53:34 -0000

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations: * 1WN * 3E * 4W * Milner

Maintenance: Wi-Fi - Firmware Upgrade (3)

Wed, 08 Oct 2025 07:53:29 -0000

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations: * 6E * East Building * Norwood House

Maintenance: Worktribe - Upgrade

Wed, 01 Oct 2025 07:37:09 -0000

Worktribe will be upgraded to version 2025.7. The staging environment will be updated first, followed by the live environment, which will be unavailable for around 2 hours.

Maintenance: Wi-Fi & Ethernet - Firmware Upgrade (1)

Wed, 24 Sep 2025 07:54:40 -0000

Due to essential maintenance to enhance network security and stability, there may be brief interruptions to both Wi-Fi and Ethernet connectivity. Disruption should be minimal, as devices will be moved between access points during the upgrade. However, some users may experience a short outage at some point during the process.

Maintenance: Wi-Fi & Ethernet - Firmware Upgrade (2)

Wed, 24 Sep 2025 07:53:07 -0000

Maintenance: Business Objects - iTrent Universe Upgrade

Wed, 24 Sep 2025 07:52:05 -0000

Business Objects for iTrent will be upgraded to the latest version to support HR reporting. During this time, Business Objects for iTrent will be unavailable for around 7 hours. Please note that Business Objects for SAMIS is unaffected and will remain available.

Maintenance: SITS, HUB, PEPI - Quarterly Patching

Wed, 24 Sep 2025 07:50:43 -0000

Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable.

Maintenance: Panopto Scheduler - Brief Maintenance

Thu, 18 Sep 2025 13:32:42 -0000

The Panopto Scheduler will undergo a short maintenance window to update messaging for unit code access and improve troubleshooting information. Academic staff will not be able to access the Scheduler during this time, but no recordings will be affected.

Maintenance: Files.bath (Nextcloud) - Quarterly Update

Wed, 17 Sep 2025 07:27:55 -0000

Due to quarterly software and security updates to the underlying service infrastructure, Nextcloud (files.bath.ac.uk) will briefly be unavailable during this period.

Maintenance: AdminDesk - Migration (to new version)

Wed, 17 Sep 2025 07:25:31 -0000

AdminDesk will be migrated from Windows Server 2019 to Windows Server 2025 as part of a major upgrade. This move is being prioritised to address the ongoing black screen issue affecting Windows 11 devices and to provide a modernised, more consistent user experience. **What this means for you:** * AdminDesk will adopt a Windows 11-like interface for greater consistency across devices. * Multi-monitor support will be enabled by default. * Access to updated versions of core applications. **Customer benefits:** * Resolution of the critical black screen issue (pending final validation). * Improved stability and long-term support. * Consistent experience between Windows 11 machines and RDS 2025. * Enhanced user experience with modernised features.

Maintenance: Network and Wi-Fi - Maintenance in Various Locations (a)

Wed, 17 Sep 2025 07:18:49 -0000

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations: * 1 East * 2 East * 3 East * 4 East * 6 East * 8 East * Boiler House * Carpenters Workshop * Norwood House * Sports Hall Desk phones may also restart.

Maintenance: Network and Wi-Fi - Maintenance in Various Locations (c)

Wed, 17 Sep 2025 07:18:44 -0000

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations: * Canal Wharf * Carpenter * Eveleigh * Green Park House * Holburne * iCast * John Wood * Milner * Mpharm * Ruh/Wolfson * Scala * Virgil Desk phones may also restart.

Maintenance: Network (Wi-Fi and Ethernet) - Infrastructure Firmware Upgrade

Fri, 12 Sep 2025 14:22:13 -0000

Maintenance: Wi-Fi & Ethernet - Upgrade in Woodland Court

Fri, 12 Sep 2025 14:19:19 -0000

We are replacing end-of-life network equipment in this location to improve connectivity, security, and enable new features. Users may experience brief interruptions (around 1 minute) to wired and Wi-Fi connections during this upgrade.

Maintenance: Synergy - Application Upgrade

Fri, 12 Sep 2025 14:17:12 -0000

Synergy will be unavailable for approximately 2 hours while we complete an upgrade. This work will ensure the continued smooth running of the service, maintain support from the supplier, and apply the latest security patches.