Some services are degraded

From Monday 1 April, the ‘Checklist feature in Labs’ on TOPdesk, will no longer be available. A ‘read only’ service will be provided for 4 weeks, to allow operators to transfer/export tasks and templates that may need to be retained, before the feature is removed.

Accounts and Passwords
Business Objects
Business Support Systems
Business World (Agresso)
Business World (Agresso) Marketplace
CRM (Microsoft Dynamics 365)
Email and Calendar
File Storage and Sharing
GitHub Enterprise
Help Portal (TOPdesk)
Inspera
iTrent
linux.bath
Microsoft Power BI
Microsoft Teams
Moodle
Network and Internet
Public Access Computers
Pure
Re:View (Panopto)
Research Computing
SAMIS
Software
Telephony
University Print Service
UniDesk and AdminDesk
VPN
Wiki

Previous incidents

Mar 29, 2024

files.bath.ac.uk is currently experiencing issues

Degraded

Created Dec 18 at 09:33am GMT

We're aware of files.bath.ac.uk access issues to the H: & X: drives following upgrades last Tuesday. This was the first step in a series of updates required to hopefully improve security by moving us to supported versions of Ubuntu & Nextcloud.

Mar 27, 2024

Cadence-Teaching and OrCAD unavailable

Maintenance

Resolved Mar 27 at 08:00am GMT

Cadence-Teaching and OrCAD, which are teaching resources, will be unavailable for approximately 30 minutes, while an upgrade takes place to allow full functionality.

Mar 26, 2024

iTrent (MSS and ESS) unavailable

Maintenance

Resolved Mar 26 at 05:30pm GMT

iTrent, including Employee Self Service (ESS) and Manager Self-Service (MSS), will be unavailable for approximately 15 minutes, while an upgrade takes place to allow full functionality.

Mar 25, 2024

SAMIS "auto-logout" issue

Degraded

Resolved Mar 25 at 10:04am GMT

Thank you for your patience whilst we are working through this issue. We have now updated SAMIS with a new patch that should hopefully solve the issue. You will need to clear your browser cache in order for this to work.

You can clear your internet browsers' cache by following the steps from the below website:

https://www.wikihow.com/Clear-Your-Browser%27s-Cache

9 previous updates