TOPdesk keyword search function currently unavailable for incidents, Tuesday 21st February

Resolved — This issue has now been resolved.

Posted February 22, 2023 09:05 by Sherilyn Elmes

Investigating — Unfortunately the earlier problems with keyword searching has returned, TOPdesk are investigating.

Posted February 21, 2023 15:01 by Sherilyn Elmes

Resolved — Full TOPdesk search fnctionality has now been restored.

Posted February 21, 2023 14:40 by Sherilyn Elmes

Identified — TOPdesk has now been restarted and search is working for most modules, it will take around 4 hours for keyword searching in Incident management to be available again, searching by Incident number is working.

Posted February 21, 2023 12:30 by Sherilyn Elmes

Investigating — Search by Incident Number is now working but operators are still unable to search keywords or usernames.

Posted February 21, 2023 10:01 by Sherilyn Elmes

Investigating — We're currently aware of the issue and are investigating the cause. We will provide further updates as we have them.

Posted February 21, 2023 09:11 by Sherilyn Elmes