University of Bath IT status
Opened on Thursday 24th November 2022, last updated
Investigating — From 13:00 (GMT) 31st January the Applicant CRM is unavailable whilst a solution to an issue is being deployed. A further message will be issued when normal service has been resumed"
Investigating — A solution to the issues has been created and will be deployed to the system at 13:00 (GMT) Tuesday 31st January 2023. Applicant CRM will be unavailable from this time until the deployment is complete. All other CRM instances will remain operational. Applicant CRM users will receive a message when the system becomes available for use and will be able to resume all normal activities including replying to Agent related messages from within cases.
Investigating — A further issue has been identified by DDaT that the supplier is now developing a solution for. The deployment date will now have to be moved forward. As soon as DDaT have tested the solution a new deployment date will be agreed with stakeholders. Thank you for your patience while this issue is being resolved.
Investigating — Significant progress has been made and a solution to the issue will be deployed at 13:00 (GMT) Tuesday 10th January 2023. Applicant CRM will be unavailable from this time until the deployment is complete. Users will receive a message when the system becomes available for use.
Investigating — DDaT continue to work with the supplier on a resolution that will enable users to resume using Case emails. Until further notice please refrain from sending Case emails.
Investigating — There is an issue when sending replies to Case emails in Applicant CRM. DDaT have investigated the issue and are working with the supplier on a fix, they have asked that users are to stop replying Case Emails in Applicant CRM until a solution has been implemented.