Affected services:

  • Help Portal

Self service portal is currently experiencing issues

Opened on Friday 10th February 2017, last updated

Resolved — The self service is now working, tickets have been logged as normal. We apologise for the inconvenience caused by this unexpected downtime and are working to ensure this does not happen again.

Posted by Jessica

Investigating — We're currently aware of the issue and are investigating the cause. We will provide further updates as we have them. If you need to raise a ticket please email it-servicedesk@bath.ac.uk

Posted by Jessica

Resolved — TOPdesk is now working, tickets have been logged as normal. We apologise for the inconvenience caused by this unexpected downtime and are working to ensure this does not happen again.

Posted by Jessica

Identified — The self service portal is available again but we are still having issues with the operator system due to a certificate issue. Any tickets you send in to us will still be logged. We are working with TOPdesk to resolve this issue.

Posted

Investigating — We're currently aware of the issue and are investigating the cause. We will provide further updates as we have them. If you need to raise a ticket please email it-servicedesk@bath.ac.uk

Posted