Affected services:

  • Panopto / Re:View lecture capture

Panopto / Re:View Lecture Capture Increased Error Rate, Monday 10th October

Opened on Monday 10th October 2022, last updated

Resolved — The Panopto EU Cloud has been stable and metrics have remained normal, Panopto have resolved this incident and Panopto engineers are completing a root cause analysis.

Posted by Sherilyn Elmes

Resolved — The Panopto EU Cloud has been stable and metrics have remained normal, Panopto have resolved this incident and Panopto engineers are completing a root cause analysis

Posted by Sherilyn Elmes

Monitoring — The source of the increased error rates has been mitigated. Panopto is monitoring to ensure the issue is resolved.

Posted by Sherilyn Elmes

Investigating — The Panopto EU Cloud is continuing to experience an increased error rate in general website usage including Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations. Panopto's engineering team is actively investigating this issue with urgent priority.

Posted by Sherilyn Elmes

Investigating — We're currently aware of the issue and are investigating the cause. We will provide further updates as we have them.

Posted by Sherilyn Elmes