Affected services:

  • Help Portal

Self Service Portal (TopDesk) not responding for some users

Opened on Thursday 28th May 2020, last updated

Resolved — TOPdesk is now working as expected

Posted by Sherilyn Elmes

Monitoring — Topdesk appears to be allowing authentication again. We will continue to monitor the situation, but it looks to be operational again.

Posted by Matt Dennis

Investigating — TopDesk are currently experiencing problems in their UK1 datacenter. Source:

Posted by Tom Spiteri

Investigating — We're currently aware of the issue and are investigating the cause. We will provide further updates as we have them.

Posted by Tom Spiteri