Affected services:

  • UniDesk and AdminDesk

Unidesk Ongoing Problems, Tuesday 22nd September

Opened on Tuesday 22nd September 2020, last updated

Resolved — These issues have now been resolved, if you are still experiencing problems please log a ticket via the TOPdesk help portal.

Posted by Sherilyn Elmes

Identified — Please see our announcement which advises on how to access your H: and X: drives: https://www.bath.ac.uk/announcements/new-software-and-changes-for-uniapps-and-unidesk/

Posted by Liz Widley

Identified — We are continuing to work to resolve the issues with Unidesk and UniApps as a high priority. We are aware of the following issues: Needing to be connected to VPN to access Not being able to connect to apps even whilst on the VPN Apps not loading e.g. Agresso Live Apps taking a long time to launch e.g. SAMIS Drives not appearing to be mapped We will update as soon as we know more.

Posted by Matt Dennis

Identified — We are continuing to work to resolve the issues with Unidesk and UniApps as a high priority.

Posted by Sherilyn Elmes

Identified — We are continuing to work to resolve this issue and are aware that the using the VPN workaround still does not let some people connect.

Posted by Sherilyn Elmes

Identified — We're are aware that Unidesk is unavailable following this mornings scheduled maintenance, however you can still access it if you first connect to the VPN https://www.bath.ac.uk/guides/setting-up-vpn-on-your-device/ We are working to resolve this issue.

Posted by Sherilyn Elmes