Some services are degraded

From Monday 1 April, the ‘Checklist feature in Labs’ on TOPdesk, will no longer be available. A ‘read only’ service will be provided for 4 weeks, to allow operators to transfer/export tasks and templates that may need to be retained, before the feature is removed.

Accounts and Passwords
Business Objects
Business Support Systems
Business World (Agresso)
Business World (Agresso) Marketplace
CRM (Microsoft Dynamics 365)
Email and Calendar
File Storage and Sharing
GitHub Enterprise
Help Portal (TOPdesk)
Inspera
iTrent
linux.bath
Microsoft Power BI
Microsoft Teams
Moodle
Network and Internet
Public Access Computers
Pure
Re:View (Panopto)
Research Computing
SAMIS
Software
Telephony
University Print Service
UniDesk and AdminDesk
VPN
Wiki

Previous incidents

Mar 28, 2024

files.bath.ac.uk is currently experiencing issues

Degraded

Created Dec 18 at 09:33am GMT

We're aware of files.bath.ac.uk access issues to the H: & X: drives following upgrades last Tuesday. This was the first step in a series of updates required to hopefully improve security by moving us to supported versions of Ubuntu & Nextcloud.

Mar 27, 2024

Cadence-Teaching and OrCAD unavailable

Maintenance

Resolved Mar 27 at 08:00am GMT

Cadence-Teaching and OrCAD, which are teaching resources, will be unavailable for approximately 30 minutes, while an upgrade takes place to allow full functionality.

Mar 26, 2024

iTrent (MSS and ESS) unavailable

Maintenance

Resolved Mar 26 at 05:30pm GMT

iTrent, including Employee Self Service (ESS) and Manager Self-Service (MSS), will be unavailable for approximately 15 minutes, while an upgrade takes place to allow full functionality.

Mar 25, 2024

SAMIS "auto-logout" issue

Degraded

Resolved Mar 25 at 10:04am GMT

Thank you for your patience whilst we are working through this issue. We have now updated SAMIS with a new patch that should hopefully solve the issue. You will need to clear your browser cache in order for this to work.

You can clear your internet browsers' cache by following the steps from the below website:

https://www.wikihow.com/Clear-Your-Browser%27s-Cache

9 previous updates

Mar 22, 2024

The wiki (Confluence) is currently unavailable

Downtime

Resolved Mar 22 at 02:33pm GMT

The Wiki (Confluence) is now only available when connected to the University's VPN. For information regarding how to connect your device to the VPN, please visit: http://go.bath.ac.uk/vpn

9 previous updates

Problems printing after upgrading to macOS 14.4 Sonoma on managed devices

Degraded

Resolved Mar 22 at 02:28pm GMT

An update has now been rolled out and this issue is now resolved.

1 previous update