Opened on Tuesday 18th October 2022, last updated
Resolved — The Panopto EU Cloud has been stable and metrics have remained normal, Panopto have resolved this incident and Panopto engineers are completing a root cause analysis.
Monitoring — The source of the increased error rates has been mitigated. Panopto is monitoring to ensure the issue is resolved.
Investigating — The Panopto EU Cloud is continuing to experience an increased error rate in general website usage including Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations. Panopto's engineering team is actively investigating this issue with urgent priority.