Some services are degraded
Last updated on Jan 29 at 10:00am GMT
VPN Certificate Update – 19/01/26
We have updated the certificate used for our VPN services. Your device should continue to connect as normal, but if you experience any issues, please follow the provided instructions via the Self-Service Portal.
Previous incidents
UniDesk - Unable to Connect via the Windows App
Updated Jan 27 at 09:30am GMT
The scheduled February 2026 Windows updates are due for release on 10 February 2026, and we hope this issue will be resolved at that point.
In the meantime, users can continue to access UniDesk by logging in through a web browser at https://virtual.bath.ac.uk.
1 previous update
File Storage - Phased Migration
Maintenance Jan 28 at 09:00am GMT
We are carrying out a phased migration of on-campus file storage from our existing systems to new storage solution. This work will take place over several weeks and may cause planned, temporary disruptions to some shared file services.
This migration moves file storage onto a modern, fully supported platform, improving reliability, security, and long-term sustainability of shared file services.
Further updates will be provided as the migration progresses.
Rapid7 - Agent Rollout (Non-DDaT Systems)
Maintenance Jan 26 at 09:00am GMT
Following a successful pilot within DDaT, the Rapid7 vulnerability management agent will be deployed to selected systems within Library, Teaching and Learning, and Marketing and Digital as part of the University’s cyber security improvement programme.
The agent installation will take place during the week commencing 26 January 2026 (likely Tuesday 27 January) and is not expected to cause any user impact. An initial automated vulnerability scan will run shortly after installation, followed by...
Microsoft 365 – A5 Licence Availability Issue
Resolved Jan 27 at 09:00am GMT
This issue is now resolved.
1 previous update
Network (Ethernet & Wi-Fi) - Upgrade in Norwood House
Resolved Jan 27 at 08:00am GMT
We are replacing end-of-life Network (Ethernet & Wi-Fi) equipment in this location to improve connectivity, security, and enable new features. Users may experience brief interruptions (around 1 minute) to both wired and Wi-Fi connections during this upgrade.
GlobalProtect VPN - New Client Access Restricted
Resolved Jan 27 at 08:00am GMT
As part of the Network Transformation programme and the planned retirement of the GlobalProtect VPN service, a policy will be implemented to prevent new client connections while allowing existing users (active within the last ~6 months) to continue accessing the service.
This change will be applied at the ClearPass authentication stage on 27 January 2026 and will be accompanied by an update to the GlobalProtect welcome page to highlight that the service is degraded and direct users to the Un...
GitHub Enterprise - Scheduled Upgrade
Resolved Jan 27 at 07:30am GMT
GitHub Enterprise (github.bath.ac.uk) will be unavailable during a planned upgrade on 27 January 2026 between 07:30 and 09:00. This upgrade ensures the platform remains up to date, secure, and supported, and users will see a maintenance page while the work is carried out.
Network (Ethernet & Wi-Fi) - Configuration Updates
Resolved Jan 27 at 07:00am GMT
We will be carrying out planned maintenance on the University’s internet connection to improve network reliability.
The work will take place on 27 January 2026 between 07:00 and 09:00. During this time, there may be short, intermittent interruptions to internet access as systems are updated. No prolonged outage is expected.
Network - Partial Loss of Connectivity in 2 West
Resolved Jan 23 at 01:21pm GMT
The fault has been identified and fixed. The issue was caused by a faulty network component, which has now been replaced. Services have been confirmed as operating normally again.
2 previous updates