Previous incidents

Aug 31, 2025

TOPdesk - Search Functionality (for Operators)

Degraded

Updated Aug 29 at 01:30pm BST

Our supplier has confirmed that the search re-indexing process is still running, but due to the size and activity level of our environment it is taking longer than expected. They have escalated this to their technical team for further advice.

We’ll continue to provide updates as soon as we know more.

3 previous updates

AdminDesk - Black Screen Issue

Degraded

Updated Aug 29 at 08:00am BST

We are continuing to work closely with Microsoft to identify the root cause and permanent fix for this issue. Despite extensive troubleshooting, the problem is still occurring, and the case is now pending escalation with Microsoft.

We sincerely apologise for the ongoing disruption and will share further updates as soon as we have more information.

1 previous update

Aug 29, 2025

Engage - Authentication Issues

Degraded

Resolved Aug 29 at 08:30am BST

This issue is now resolved.

1 previous update

Aug 28, 2025

Network and Wi-Fi - Upgrade in Woodland Court

Maintenance

Resolved Aug 28 at 08:00am BST

We are replacing end-of-life network equipment in this location to improve connectivity, security, and enable new features. Users may experience brief interruptions (around 1 minute) to wired and Wi-Fi connections during this upgrade.

Network and Wi-Fi - Upgrade in 4 South

Maintenance

Resolved Aug 28 at 08:00am BST

We are replacing end-of-life network equipment in this location to improve connectivity, security, and enable new features. Users may experience brief interruptions (around 1 minute) to wired and Wi-Fi connections during this upgrade.

Aug 27, 2025

Engage - Migration by Supplier

Maintenance

Resolved Aug 27 at 09:00am BST

Engage (https://engage.bath.ac.uk), the Virtual Learning Environment for Distance Learning students (https://online.bath.ac.uk/), will be unavailable on Wednesday 27th August while the supplier carries out a migration.

Network and Wi-Fi - Maintenance in Various Locations

Maintenance

Resolved Aug 27 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations:

  • 1 West
  • 10 East
  • Aquilla
  • Chancellors Building
  • Eastern Residences
  • Green Park House
  • Library
  • Quads A
  • Quads B
  • The Edge
  • Woodland Court

Desk phones may also restart.

Previous updates