This issue is now resolved.

We are continuing to investigate an issue affecting Apple iPhone and iPad devices, where users may intermittently encounter an “Incompatible Browser” error when attempting to install the VPN from connect.bath.ac.uk.

In the meantime, users can still configure VPN access by following the Manual VPN Setup Instructions.

We will share further updates as soon as more information becomes available, and apologise for any inconvenience this may cause.

We are aware of an issue affecting Apple iPhone and iPad devices, where users may receive an “Incompatible Browser” error when attempting to install the VPN from connect.bath.ac.uk.

Our teams are working to identify the cause. We will provide further updates as soon as possible and apologise for any inconvenience this may cause.