Previous incidents

September 2023
Sep 27, 2023
2 incidents

BeyondTrust unavailable due to server upgrade

Maintenance

Resolved Sep 27 at 05:00pm BST

BeyondTrust, our IT remote support software, will be unavailable on Wednesday 27 September between 5pm and 6pm. This is due to a server upgrade to continue software support.

Network and Wi-Fi disruption in 6 East building (6E)

Maintenance

Resolved Sep 27 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Wednesday 27 September between 5:00am and 9:00am in 6 East. Desk phones may also restart.

Sep 26, 2023
2 incidents

iTrent, including MSS and ESS, unavailable due to an upgrade to the latest so...

Maintenance

Resolved Sep 26 at 05:30pm BST

ITrent, the University’s HR and Payroll system, including Employee Self Service (ESS) and Manager Self-Service (MSS) will be unavailable due to an upgrade. This is to update iTrent to the latest software version so we can maintain the stability of the system and apply any security fixes.

Unavailability of UniApps services

Maintenance

Resolved Sep 26 at 07:00am BST

All UniApps services will be unavailable on Tuesday 26 September between 7:00am and 8:00am. This is due to annual software refresh to make the latest versions of software available.

Sep 25, 2023
1 incident

Room Service application unavailable

Maintenance

Resolved Sep 25 at 07:00am BST

The Room Service application, used for managing student accommodation bookings/arrivals and occupancy, will be unavailable in order to resolve a reported fault.

Sep 22, 2023
1 incident

TOPdesk self-service portal unavailable due to emergency maintenance

Maintenance

Resolved Sep 22 at 08:00pm BST

TOPdesk, the University’s self-service portal to contact a department or service, will be unavailable this evening and overnight (from 8:00pm Friday 22 September until 6:00am Saturday 23 September). This is to enable critical changes to reduce current performance issues.

Sep 21, 2023
2 incidents

PEPI unavailable

Maintenance

Resolved Sep 21 at 05:30pm BST

PEPI, used for Health Research data, will be unavailable on Thursday 21 September after 5.30pm for approximately one hour due to quarterly software and security updates to the underlying service infrastructure.

Network and Wi-Fi disruption in 4 South Annex (4S)

Maintenance

Resolved Sep 21 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Thursday 21 September between 5:00am and 9:00am in 4 South Annex. Desk phones may also restart.

Sep 20, 2023
2 incidents

Hub unavailable

Maintenance

Resolved Sep 20 at 05:30pm BST

Hub, used in Identity Management, will be unavailable on Wednesday 20 September after 5.30pm for approximately one hour due to quarterly software and security updates to the underlying service infrastructure.

Network and Wi-Fi disruption in 5 West (5W)

Maintenance

Resolved Sep 20 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Wednesday 20 September between 5:00am and 9:00am in 5 West. Desk phones may also restart.

Sep 19, 2023
3 incidents

Moodle enrolment issue

Degraded

Resolved Sep 22 at 01:32pm BST

This issue has now been resolved. If you are experiencing issues logging into Moodle, please contact the IT Service Desk.

1 previous update

iTrent and MIS unavailable

Maintenance

Resolved Sep 19 at 05:30pm BST

iTrent, our HR and payroll system, and MIS, relating to HR and student records information, will be unavailable on Tuesday 19 September after 5.30pm for approximately one hour due to quarterly software and security updates to the underlying service infrastructure.

REDCap Live unavailable

Maintenance

Resolved Sep 19 at 07:00am BST

Due to a database update to improve stability and performance, REDCap Live, which is a Research Health Survey Software portal, will be unavailable on Tuesday 19 September between 7:00am and 8:00am.

Sep 18, 2023
2 incidents

Grouper unavailable

Maintenance

Resolved Sep 18 at 05:30pm BST

Grouper, relating to the Identity Management system, will be unavailable on Monday 18 September after 5.30pm for approximately one hour due to quarterly software and security updates to the underlying service infrastructure.

Network and Wi-Fi disruption in 5 South (5S)

Maintenance

Resolved Sep 18 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Monday 18 September between 5:00am and 9:00am in 5 South. Desk phones may also restart.

Sep 15, 2023
1 incident

Network issues (Wi-Fi) in 10 East (SoM)

Degraded

Resolved Sep 22 at 01:08pm BST

We resolved the issue Monday morning at 10:00am.

1 previous update

Sep 14, 2023
1 incident

Agresso and NESA unavailable

Maintenance

Resolved Sep 14 at 05:30pm BST

Agresso, our finance system, and NESA, the University non-staff employment database, will be unavailable on Thursday 14 September after 5.30pm for approximately one hour due to quarterly software and security updates to the underlying service infrastructure.

Sep 13, 2023
3 incidents

Network issues reported in 10 East (School of Management)

Degraded

Resolved Sep 13 at 11:39am BST

The issues with the Wi-Fi seem to have been fixed. We have monitored and no further issues are showing.

1 previous update

Agresso and Rheumatology unavailable

Maintenance

Resolved Sep 13 at 05:30pm BST

Food Direct, the place you order food and drink, and Rheumatology, used for Pharmaceutical Research, will be unavailable on Wednesday 13 September after 5.30pm for approximately one hour due to quarterly software and security updates to the underlying service infrastructure.

Unavailability of Re:View lecture capture tool

Maintenance

Resolved Sep 13 at 12:00pm BST

The Re:View lecture capture tool will be unavailable on Wednesday 13 September between 12:00pm and 5:00pm. This is due to an update, which will improve the security and features of the tool.

Sep 12, 2023
2 incidents

SAMIS and Typecase unavailable

Maintenance

Resolved Sep 12 at 05:30pm BST

SAMIS, our student record system, and Typecase, our University webpages publishing system, will be unavailable on Tuesday 12 September after 5.30pm for approximately one hour due to quarterly software and security updates to the underlying service infrastructure.

Network and Wi-Fi disruption

Maintenance

Resolved Sep 12 at 08:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Tuesday 12 September in University owned buildings and on campus.

Sep 11, 2023
1 incident

MySQL and Wiki unavailable

Maintenance

Resolved Sep 11 at 05:30pm BST

MySQL, a database management system, and Wiki, our online resource space, will be unavailable on Monday 11 September after 5.30pm for approximately one hour due to quarterly software and security updates to the underlying service infrastructure.

Sep 07, 2023
1 incident

GitHub Enterprise for the University will be unavailable

Maintenance

Resolved Sep 07 at 07:00am BST

GitHub Enterprise (https://github.bath.ac.uk/) for the University, used in software development, will be unavailable on Thursday 7 September between 7:00am and 9:00am for approximately 40 minutes. This is due to a version upgrade from 3.7.14 to 3.9.4, which will improve security and fix known issues (https://docs.github.com/en/enterprise-server@3.9/admin/release-notes#3.9.4).

Sep 05, 2023
3 incidents

Teams Calling Currently Unavilable for Directly Dialled Numbers

Degraded

Resolved Sep 05 at 01:05pm BST

We have identified the issue and it has now been resolved.

1 previous update

Moodle Accounts Unable to sign in.

Resolved Sep 05 at 08:58am BST

Moodle sign-ins are now back up and running.

Brief unavailability of services and systems

Maintenance

Resolved Sep 05 at 07:00am BST

To maintain the IT storage servers that hold our data, there will be brief unavailability of some services, on Tuesday 5 September between 7:00am and 9:00am. To avoid losing unsaved work, please remain logged off during this period from any campus PCs or Virtual Private Network (VPN) connections.

Sep 04, 2023
1 incident

SAMIS performance issues

Resolved Sep 04 at 12:51pm BST

SAMIS should be working again as normal, apologies for the inconvenience.

August 2023
Aug 31, 2023
2 incidents

No Network in 2 West levels 3 and 4 Including the Parade Bar

Resolved Aug 31 at 09:36am BST

Issue Resolved, power has been restored

SAMIS Unavailable

Maintenance

Resolved Aug 31 at 05:30pm BST

SAMIS, our student record system, will be unavailable on Thursday 31 August after 5.30pm for approximately one hour due to quarterly software and security updates to the underlying service infrastructure.

Aug 24, 2023
1 incident

The wiki (Confluence) is currently unavailable

Downtime

Updated Sep 06 at 01:04pm BST

The Wiki (Confluence) is again currently only available when connected to the University's VPN. For information regarding how to connect your device to the VPN, please visit: http://go.bath.ac.uk/vpn

8 previous updates

Aug 21, 2023
1 incident

Issue affecting TOPdesk (source: https://status.topdesk.com/)

Degraded

Resolved Aug 23 at 12:19pm BST

TOPdesk's Support Team have pinpointed the issue and implemented a fix. As a result of this, the performance of our TOPdesk environment appears to have stabilised. We will continue to monitor the situation.

3 previous updates

Aug 16, 2023
1 incident

Issue affecting Online Surveys

Resolved Aug 16 at 04:48pm BST

JISC have found a fix for the issue with response submissions in Online Surveys. The platform is now functioning as usual.

We are monitoring the platform closely while continuing our investigation into what caused this issue, to try and protect against any possible reoccurrences.

We first became aware of a possible issue with response submission on Thursday 10 August. Our initial testing suggested this to be a one-off error affecting a single user. Unfortunately, the issue evolved and, ...

Aug 14, 2023
1 incident

Network Outage in Student Residences. Conygre, Wolfson and Cotswold

Resolved Aug 14 at 10:46am BST

The network issues at Conygre, Wolfson and Cotswold residences have now been resolved.

Aug 11, 2023
1 incident

2West Loss of network connectivity

Degraded

Resolved Aug 11 at 11:19am BST

This issue has now been resolved.

1 previous update

Aug 10, 2023
1 incident

Network and Wi-Fi disruption in 4 South (4S)

Maintenance

Resolved Aug 10 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Thursday 10 August between 5:00am and 9:00am in 4 South. Desk phones may also restart.

Aug 09, 2023
1 incident

iTrent (incl. MSS and ESS) will be unavailable due to updates

Maintenance

Resolved Aug 09 at 05:30pm BST

Following implementation of MFA to iTrent, our HR and Payroll system, a further update is needed to ensure you only need to authenticate your log in once per day. iTrent, including Manager Self Service (MSS) and Employee Self Service (ESS) will be unavailable for up to 2 hours while this is completed.

Aug 03, 2023
1 incident

Network and Wi-Fi disruption in 4 East South (4ES)

Maintenance

Resolved Aug 03 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Thursday 3 August between 5:00am and 9:00am in 4 East South. Desk phones may also restart.

Aug 01, 2023
2 incidents

Network and Wi-Fi disruption

Maintenance

Resolved Aug 01 at 08:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Tuesday 1 August in University owned buildings and on campus. Desk phones may also restart.

Keysight BenchVue software unavailable

Maintenance

Resolved Aug 01 at 08:00am BST

Due to annual licensing renewal to continue software availability, Keysight BenchVue software, which is used for engineering, will be unavailable on Tuesday 1 August between 8:00am and 9:00am for approximately 20 minutes.

July 2023
Jul 31, 2023
2 incidents

Multiple Department of Life Sciences accounts closed due to an expired role

Resolved Jul 31 at 11:53am BST

This issue should now be resolved, with access restored for all affected users. We are sorry for the inconvenience that this has caused.

1 previous update

Moodle unavailable 31/07/23 and then read-only for testing

Maintenance

Resolved Aug 03 at 02:08pm BST

Moodle is now live again following successful testing of the upgrade.

1 previous update

Jul 27, 2023
4 incidents

Issue affecting Teams desk phones (Yealink, etc)

Degraded

Resolved Jul 27 at 01:09pm BST

This issue should now be resolved.

1 previous update

Cambridge Crystallographic Data Centre (CCDC) software unavailable

Maintenance

Resolved Jul 27 at 08:00am BST

Due to a network license update to maintain software support, Cambridge Crystallographic Data Centre (CCDC) software, which is used for scientific research data, will be unavailable on Thursday 27 July between 8:00am and 9:00am for approximately 20 minutes.

Maple software unavailable

Maintenance

Resolved Jul 27 at 08:00am BST

Due to annual licensing renewal to continue software availability, Maple software, which is used for mathematics, will be unavailable on Thursday 27 July between 8:00am and 9:00am for approximately 20 minutes.

Network and Wi-Fi disruption in 4 East (4E)

Maintenance

Resolved Jul 27 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Thursday 27 July between 5:00am and 9:00am in 4 East. Desk phones may also restart.

Jul 26, 2023
1 incident

Network and Wi-Fi disruption in 4 West (4W)

Maintenance

Resolved Jul 26 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Wednesday 26 July between 5:00am and 7:00am in 4 West. Desk phones may also restart.

Jul 20, 2023
2 incidents

Brief unavailability of network connectivity in Dartmouth Avenue

Maintenance

Resolved Jul 20 at 07:00am BST

Dartmouth Avenue will have a brief unavailability of network connectivity, including Wi-Fi, on Thursday 20 July between 7am and 10am. This maintenance is due to network improvements to maintain security and stability. Desk phones may also restart.

Network maintenance, including Wi-Fi, in 3 West North (3WN)

Maintenance

Resolved Jul 20 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Thursday 20 July between 5:00am and 9:00am in 3 West North. Desk phones may also restart.

Jul 12, 2023
1 incident

Issue affecting Agresso login

Degraded

Resolved Jul 25 at 09:05am BST

The issue affecting logging in to Agresso web services has now been resolved.

3 previous updates

Jul 06, 2023
1 incident

Power BI Report Server upgrade

Maintenance

Resolved Jul 06 at 09:30am BST

Power BI Report Server will be unavailable whilst it is being upgraded. This upgrade will bring improved security.