Previous incidents

This issue is now resolved.

KxWelcome is now available again. We’ll continue to investigate the cause of the issue, but will mark this status as resolved.

This issue is now resolved.

The fault has been identified and fixed. The issue was caused by a faulty network component, which has now been replaced. Services have been confirmed as operating normally again.

The scheduled February 2026 Windows updates are due for release on 10 February 2026, and we hope this issue will be resolved at that point.

In the meantime, users can continue to access UniDesk by logging in through a web browser at https://virtual.bath.ac.uk.

This issue is now resolved.

This issue is now resolved.

Access has been restored, and users should now be able to sign in normally.

The earlier ACE AVD logon issues were caused by a Microsoft authentication problem linked to a recent Windows security update and have now been resolved.

This issue is now resolved.

This issue has now been resolved.

The cause was identified as a configuration mismatch between Remote Desktop user and device licensing, which began to surface after a grace period expired.

Users who were affected should now be able to connect normally. If you are still experiencing issues, logging out of Remote Desktop and signing back in should resolve this.

We will continue to monitor the service and apologise for any inconvenience caused.

This issue is now resolved.

This issue has now been resolved. We apologise for any inconvenience caused while the Examinations Timetable service was unavailable.

This issue is resolved.

This issue is now resolved.

This issue is now resolved.

This issue is now resolved.

According to Microsoft: "We’ve identified a recent policy change that impacted service traffic balancing. We’ve reverted this change in one of the affected EU environments and have observed a significant improvement in overall service health."

This issue is now resolved.

This issue is now resolved.