Previous incidents

We are aware of an issue affecting Apple iPhone and iPad devices, where users may receive an “Incompatible Browser” error when attempting to install the VPN from connect.bath.ac.uk.

Our teams are working to identify the cause. We will provide further updates as soon as possible and apologise for any inconvenience this may cause.

This issue is now resolved.

Our Networks team has implemented a temporary mitigation to help reduce the frequency of the intermittent “Server Error” message. While this is not expected to fully resolve the issue, it should significantly decrease how often it occurs. We continue to investigate the root cause and are monitoring the impact of the mitigation.

This issue is now resolved.

This issue is now resolved.

KxWelcome is now available again. We’ll continue to investigate the cause of the issue, but will mark this status as resolved.

This issue is now resolved.

The fault has been identified and fixed. The issue was caused by a faulty network component, which has now been replaced. Services have been confirmed as operating normally again.

According to Microsoft, the latest cumulative update for Windows 11 includes a fix for this issue. This update is delivered automatically through Windows Update and Microsoft Update.

This issue is now resolved.

This issue is now resolved.

Access has been restored, and users should now be able to sign in normally.

The earlier ACE AVD logon issues were caused by a Microsoft authentication problem linked to a recent Windows security update and have now been resolved.

This issue is now resolved.

This issue has now been resolved.

The cause was identified as a configuration mismatch between Remote Desktop user and device licensing, which began to surface after a grace period expired.

Users who were affected should now be able to connect normally. If you are still experiencing issues, logging out of Remote Desktop and signing back in should resolve this.

We will continue to monitor the service and apologise for any inconvenience caused.

This issue is now resolved.

This issue has now been resolved. We apologise for any inconvenience caused while the Examinations Timetable service was unavailable.

This issue is resolved.

This issue is now resolved.

This issue is now resolved.

This issue is now resolved.

According to Microsoft: "We’ve identified a recent policy change that impacted service traffic balancing. We’ve reverted this change in one of the affected EU environments and have observed a significant improvement in overall service health."

This issue is now resolved.

This issue is now resolved.