Previous incidents

December 2023
Dec 07, 2023
1 incident

Network and Wi-Fi disruption in Clevelands building

Maintenance

Resolved Dec 07 at 05:00am GMT

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Clevelands building. Desk phones may also restart. 

November 2023
Nov 30, 2023
1 incident

PEPI (Health Research Data software) Unavailable

Maintenance

Resolved Nov 30 at 05:30pm GMT

PEPI, our Health Research data software, will be unavailable for approximately one hour, due to quarterly software and security updates to the underlying service infrastructure.

Nov 29, 2023
2 incidents

Samis (University Student Records) Unavailable

Maintenance

Resolved Nov 29 at 05:30pm GMT

Samis, the University Student Records system, will be unavailable for approximately one hour, due to quarterly software and security updates to the underlying service infrastructure.

Network and Wi-Fi disruption in Chancellors Building

Maintenance

Resolved Nov 29 at 05:00am GMT

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Chancellors Building. Desk phones may also restart.

Nov 28, 2023
2 incidents

iTrent and MIS Unavailable

Maintenance

Resolved Nov 28 at 05:30pm GMT

iTrent the University HR and payroll system, and MIS, our HR and student records system, will be unavailable for approximately one hour, due to quarterly software and security updates to the underlying service infrastructure.

iTrent (MSS and ESS) Unavailable

Maintenance

Resolved Nov 28 at 05:30pm GMT

ITrent, including Employee Self Service (ESS) and Manager Self-Service (MSS), will be unavailable, while an upgrade takes place to allow full functionality.

Nov 27, 2023
1 incident

Business World (Agresso) Unavailable

Maintenance

Resolved Nov 27 at 09:00am GMT

Business World (Agresso), the University’s finance system, will be unavailable while enhanced cyber security controls are applied. Find out more: www.bath.ac.uk/guides/how-you-log-in-to-business-world-agresso-is-changing/

Nov 24, 2023
1 incident

Unidesk performance is currently slow and log ins may fail

Degraded

Resolved Nov 27 at 01:29pm GMT

This issue has now been resolved.

1 previous update

Nov 23, 2023
2 incidents

NESA and Agresso Unavailable

Maintenance

Resolved Nov 23 at 05:30pm GMT

NESA, which is our non-staff employment database, and Agresso, the University Finance system, will be unavailable for approximately one hour, due to quarterly software and security updates to the underlying service infrastructure.

University Wiki Confluence Unavailable

Maintenance

Resolved Nov 23 at 12:15pm GMT

University Wiki Confluence our online resource space, will be unavailable due to a restart required to allow full functionality.

Nov 22, 2023
4 incidents

Wiki currently unavailable

Downtime

Resolved Nov 23 at 05:45pm GMT

This issue has now been resolved.

2 previous updates

Re:View / Panopto Scheduler currently unavailable

Degraded

Resolved Nov 22 at 11:26am GMT

This issue has now been resolved.

1 previous update

Rheumatology and Food Direct Unavailable

Maintenance

Resolved Nov 22 at 05:30pm GMT

Rheumatology, which is a software used for Pharmaceutical Research, and Food Direct, our University catering order system, will be unavailable for approximately one hour, due to quarterly software and security updates to the underlying service infrastructure.

Network and Wi-Fi disruption in Carpenter House

Maintenance

Resolved Nov 22 at 05:00am GMT

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Carpenter House. Desk phones may also restart.

Nov 21, 2023
1 incident

SAMIS and Typecase Unavailable

Maintenance

Resolved Nov 21 at 05:30pm GMT

Processing bursaries and scholarships on SAMIS, and Typecase, our University webpages publishing system, will be unavailable for approximately one hour, due to quarterly software and security updates to the underlying service infrastructure.

Nov 20, 2023
2 incidents

MySQL (database management system) unavailable

Maintenance

Resolved Nov 20 at 05:30pm GMT

MySQL, a database management system, will be unavailable for approximately one hour, due to quarterly software and security updates to the underlying service infrastructure

University Wiki Confluence Unavailable

Maintenance

Resolved Nov 20 at 04:20pm GMT

University Wiki Confluence is now available following today's upgrades. Please report any problems in the usual way via the I.T. Service desk.

1 previous update

Nov 15, 2023
1 incident

Network and Wi-Fi disruption in building Brendon Court

Maintenance

Resolved Nov 15 at 05:00am GMT

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Brendon Court. Desk phones may also restart.

Nov 14, 2023
1 incident

Room Service software unavailable due to upgrade

Maintenance

Resolved Nov 14 at 09:00am GMT

Room Service software will be unavailable, whilst an upgrade takes place to allow full functionality.

Nov 10, 2023
1 incident

Microsoft 365 Services including services which use Microsoft Log Ins

Degraded

Resolved Nov 10 at 12:50pm GMT

Microsoft have now resolved this issue ans services are now working as expected.

2 previous updates

Nov 08, 2023
1 incident

Network and Wi-Fi disruption in building 9 West (9W)

Maintenance

Resolved Nov 08 at 05:00am GMT

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in 9 West. Desk phones may also restart.

Nov 07, 2023
1 incident

Potential network interruption due to firewall upgrade

Maintenance

Resolved Nov 07 at 07:00am GMT

To maintain the integrity of one of our IT security firewalls, the protective barrier that regulates and filters our network traffic, there may be a brief interruption to the University network, including Wi-Fi and VPN connections, while an upgrade is completed.

Nov 02, 2023
1 incident

Possible disruption to Aspen engineering software due to a license update

Maintenance

Resolved Nov 02 at 08:00am GMT

Access to Aspen software may be disrupted while the software license is updated. This is required to continue provision of the software, including the latest software versions which offer improved security and functionality.

Nov 01, 2023
4 incidents

Careers Hub/My Future/Uni Hub unavailable due to server migration

Maintenance

Resolved Nov 01 at 05:00pm GMT

The Careers Hub website (https://unihub.bath.ac.uk/), also known as My Future and Uni Hub, will be unavailable while it is migrated to a new server which will offer improved security and performance.

Network and Wi-Fi disruption in the BaleHaus building

Maintenance

Resolved Nov 01 at 05:00am GMT

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in the BaleHaus (https://www.bath.ac.uk/case-studies/bath-researchers-develop-houses-with-zero-carbon-footprint/).

Network and Wi-Fi disruption in Arrivals Square/Campus bus terminus

Maintenance

Resolved Nov 01 at 05:00am GMT

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Arrivals Square/Campus bus terminus. Display boards and card readers on vending machines may be affected.

Network and Wi-Fi disruption in Eastwood Lodge building

Maintenance

Resolved Nov 01 at 05:00am GMT

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Eastwood Lodge. Desk phones may also restart.

October 2023
Oct 31, 2023
2 incidents

Software download website unavailable

Maintenance

Resolved Oct 31 at 07:00am GMT

Due to server maintenance to improve security and performance the software download website (https://isecure.bath.ac.uk/securedownloads) will be unavailable.

e-accommodation websites unavailable

Maintenance

Resolved Oct 31 at 07:00am GMT

Due to server maintenance to improve security and performance the e-accommodation websites (https://isecure.bath.ac.uk/eaccommodation and https://isecure.bath.ac.uk/eaccommodation-staff) will be unavailable.

Oct 30, 2023
2 incidents

Moodle running slowly with some users unable to log in

Degraded

Resolved Oct 30 at 03:00pm GMT

This issue has now been resolved.

1 previous update

Disruption to some engineering software due to preparations for future server...

Maintenance

Resolved Oct 30 at 08:00am GMT

ABB RobotStudio, AVL AST, COMSOL Research, Converge CFD and GeoMagic Design software will be disrupted while the underlying server is prepared for a future server-migration. This will allow continued hosting of the software, including compatibility to host latest software versions which offer improved security and functionality.

To avoid experiencing functionality issues, we recommend you close the software in advance, and do not use the software during this period.

Oct 28, 2023
1 incident

Remote IT Support unavailable due to maintenance updates

Maintenance

Resolved Oct 28 at 06:06pm BST

The maintenance has been completed ahead of schedule and Remote IT Support service is now available.

1 previous update

Oct 27, 2023
1 incident

Remote IT Support unavailable due to maintenance updates

Maintenance

Resolved Oct 27 at 05:45pm BST

Due to an ongoing dependency on this service, the maintenance has been postponed for 24 hours and will take place October 28th 2023 at 5:30pm.

1 previous update

Oct 26, 2023
1 incident

Printing services unavailable due to maintenance

Maintenance

Resolved Oct 26 at 08:00am BST

Due to maintenance to improve system performance and security, you will be unable to copy, print or scan between 8-9am. Your print balance may show a temporary default value.

Oct 25, 2023
1 incident

Network and Wi-Fi disruption in building 8 West (8W)

Maintenance

Resolved Oct 25 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in 8 West. Desk phones may also restart.

Oct 23, 2023
1 incident

Remote IT Support unavailable due to maintenance updates

Maintenance

Resolved Oct 23 at 07:00am BST

To maintain on-going functionality and provision, IT remote support will be unavailable while the BeyondTrust Remote Support service is updated.

Oct 19, 2023
1 incident

Jobs.bath.ac.uk and the job application system (Stonefish) unavailable due to...

Maintenance

Resolved Oct 19 at 06:00am BST

The University’s jobs at Bath website (jobs.bath.ac.uk) and online job application system (Stonefish) will be unavailable due to a server upgrade to maintain stability and security.

Oct 18, 2023
2 incidents

Network disruption to Scala building

Degraded

Resolved Oct 18 at 12:33pm BST

Service now restored to building.

1 previous update

Careers Hub/My Future/Uni Hub unavailable due to server migration

Maintenance

Resolved Oct 18 at 05:00pm BST

The Careers Hub website (https://unihub.bath.ac.uk/), also known as My Future and Uni Hub, will be unavailable while it is migrated to a new server which will offer improved security and performance.

Oct 17, 2023
1 incident

Server upgrade may impact the formatting of Personal Home Pages

Maintenance

Resolved Oct 17 at 07:00am BST

Formatting and hyperlinks within Personal Home Pages on people.bath.ac.uk may be affected by a server upgrade to improve cyber security. If you have a Personal Home Page, you may wish to check your pages once the upgrade is complete.

Oct 12, 2023
1 incident

Network and Wi-Fi disruption in 8 East (8E)

Maintenance

Resolved Oct 12 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Thursday 12 October between 5:00am and 9:00am in 8 East. Desk phones may also restart.

Oct 11, 2023
1 incident

Students may need to reconnect to eduroam Wi-Fi if you experience a brief dis...

Maintenance

Resolved Oct 11 at 08:00am BST

Under Graduate (UG) students may experience a brief disconnection of your eduroam wireless connection (Wi-Fi) following work to resolve recent connection issues. You may need to reconnect to eduroam.

Oct 10, 2023
3 incidents

4 West South Side of Building electrical problems : No network or WiFi

Degraded

Resolved Oct 10 at 09:08am BST

Campus Infrastructure have now resolved this issue.

1 previous update

Students may need to reconnect to eduroam Wi-Fi if you experience a brief dis...

Maintenance

Resolved Oct 10 at 08:00am BST

Post Graduate Taught (PGT) students may experience a brief disconnection of your eduroam wireless connection (Wi-Fi) following work to resolve recent connection issues. You may need to reconnect to eduroam.

MySQL databases unavailable while the database platform is upgraded

Maintenance

Resolved Oct 10 at 07:00am BST

MySQL databases will be unavailable on Tuesday 10 October, for approximately 3 hours (7:00am-10am) while the database platform is upgraded. This will allow some maintenance to be completed without system downtime in the future.

Oct 09, 2023
2 incidents

Moodle running extremely slowly with some users unable to log in

Degraded

Resolved Oct 10 at 11:27am BST

This issue has now been solved.

5 previous updates

Wake on Lan (WoL) Errors

Degraded

Resolved Oct 09 at 10:01am BST

This issue has now been resolved.

1 previous update

Oct 05, 2023
1 incident

Network and Wi-Fi disruption in 7 West (7W) building

Maintenance

Resolved Oct 05 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Thursday 5 October between 5:00am and 9:00am in 7 West. Desk phones may also restart.

Oct 04, 2023
1 incident

ReView / Panopto Scheduled Recordings Currently Not Starting

Degraded

Resolved Oct 04 at 11:01am BST

Scheduled recordings are now working as expected, we are investigating the cause of the earlier failures.

1 previous update

Oct 03, 2023
1 incident

iTrent, including MSS and ESS, unavailable due to an upgrade to the latest so...

Maintenance

Resolved Oct 03 at 06:24pm BST

The date of this maintenance was changed to 3rd October.

1 previous update

Oct 02, 2023
1 incident

Web Room Bookings (BORRS) is currently down

Degraded

Resolved Oct 02 at 02:55pm BST

We have resolved this issue now. Apologies for any inconvenience caused.

1 previous update