Previous incidents

BeyondTrust, our IT remote support software, will be unavailable on Wednesday 27 September between 5pm and 6pm. This is due to a server upgrade to continue software support.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Wednesday 27 September between 5:00am and 9:00am in 6 East. Desk phones may also restart.

ITrent, the University’s HR and Payroll system, including Employee Self Service (ESS) and Manager Self-Service (MSS) will be unavailable due to an upgrade. This is to update iTrent to the latest software version so we can maintain the stability of the system and apply any security fixes.

All UniApps services will be unavailable on Tuesday 26 September between 7:00am and 8:00am. This is due to annual software refresh to make the latest versions of software available.

The Room Service application, used for managing student accommodation bookings/arrivals and occupancy, will be unavailable in order to resolve a reported fault.

TOPdesk, the University’s self-service portal to contact a department or service, will be unavailable this evening and overnight (from 8:00pm Friday 22 September until 6:00am Saturday 23 September). This is to enable critical changes to reduce current performance issues.

PEPI, used for Health Research data, will be unavailable on Thursday 21 September after 5.30pm for approximately one hour due to quarterly software and security updates to the underlying service infrastructure.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Thursday 21 September between 5:00am and 9:00am in 4 South Annex. Desk phones may also restart.

Hub, used in Identity Management, will be unavailable on Wednesday 20 September after 5.30pm for approximately one hour due to quarterly software and security updates to the underlying service infrastructure.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Wednesday 20 September between 5:00am and 9:00am in 5 West. Desk phones may also restart.

This issue has now been resolved. If you are experiencing issues logging into Moodle, please contact the IT Service Desk.

iTrent, our HR and payroll system, and MIS, relating to HR and student records information, will be unavailable on Tuesday 19 September after 5.30pm for approximately one hour due to quarterly software and security updates to the underlying service infrastructure.

Due to a database update to improve stability and performance, REDCap Live, which is a Research Health Survey Software portal, will be unavailable on Tuesday 19 September between 7:00am and 8:00am.

Grouper, relating to the Identity Management system, will be unavailable on Monday 18 September after 5.30pm for approximately one hour due to quarterly software and security updates to the underlying service infrastructure.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Monday 18 September between 5:00am and 9:00am in 5 South. Desk phones may also restart.

We resolved the issue Monday morning at 10:00am.

Agresso, our finance system, and NESA, the University non-staff employment database, will be unavailable on Thursday 14 September after 5.30pm for approximately one hour due to quarterly software and security updates to the underlying service infrastructure.

The issues with the Wi-Fi seem to have been fixed. We have monitored and no further issues are showing.

Food Direct, the place you order food and drink, and Rheumatology, used for Pharmaceutical Research, will be unavailable on Wednesday 13 September after 5.30pm for approximately one hour due to quarterly software and security updates to the underlying service infrastructure.

The Re:View lecture capture tool will be unavailable on Wednesday 13 September between 12:00pm and 5:00pm. This is due to an update, which will improve the security and features of the tool.

SAMIS, our student record system, and Typecase, our University webpages publishing system, will be unavailable on Tuesday 12 September after 5.30pm for approximately one hour due to quarterly software and security updates to the underlying service infrastructure.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Tuesday 12 September in University owned buildings and on campus.

MySQL, a database management system, and Wiki, our online resource space, will be unavailable on Monday 11 September after 5.30pm for approximately one hour due to quarterly software and security updates to the underlying service infrastructure.

GitHub Enterprise (https://github.bath.ac.uk/) for the University, used in software development, will be unavailable on Thursday 7 September between 7:00am and 9:00am for approximately 40 minutes. This is due to a version upgrade from 3.7.14 to 3.9.4, which will improve security and fix known issues (https://docs.github.com/en/enterprise-server@3.9/admin/release-notes#3.9.4).

We have identified the issue and it has now been resolved.

Moodle sign-ins are now back up and running.

To maintain the IT storage servers that hold our data, there will be brief unavailability of some services, on Tuesday 5 September between 7:00am and 9:00am. To avoid losing unsaved work, please remain logged off during this period from any campus PCs or Virtual Private Network (VPN) connections.

SAMIS should be working again as normal, apologies for the inconvenience.

Issue Resolved, power has been restored

SAMIS, our student record system, will be unavailable on Thursday 31 August after 5.30pm for approximately one hour due to quarterly software and security updates to the underlying service infrastructure.

The Wiki (Confluence) is again currently only available when connected to the University's VPN. For information regarding how to connect your device to the VPN, please visit: http://go.bath.ac.uk/vpn

TOPdesk's Support Team have pinpointed the issue and implemented a fix. As a result of this, the performance of our TOPdesk environment appears to have stabilised. We will continue to monitor the situation.

JISC have found a fix for the issue with response submissions in Online Surveys. The platform is now functioning as usual.

We are monitoring the platform closely while continuing our investigation into what caused this issue, to try and protect against any possible reoccurrences.

We first became aware of a possible issue with response submission on Thursday 10 August. Our initial testing suggested this to be a one-off error affecting a single user. Unfortunately, the issue evolved and, ...

The network issues at Conygre, Wolfson and Cotswold residences have now been resolved.

This issue has now been resolved.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Thursday 10 August between 5:00am and 9:00am in 4 South. Desk phones may also restart.

Following implementation of MFA to iTrent, our HR and Payroll system, a further update is needed to ensure you only need to authenticate your log in once per day. iTrent, including Manager Self Service (MSS) and Employee Self Service (ESS) will be unavailable for up to 2 hours while this is completed.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Thursday 3 August between 5:00am and 9:00am in 4 East South. Desk phones may also restart.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Tuesday 1 August in University owned buildings and on campus. Desk phones may also restart.

Due to annual licensing renewal to continue software availability, Keysight BenchVue software, which is used for engineering, will be unavailable on Tuesday 1 August between 8:00am and 9:00am for approximately 20 minutes.

This issue should now be resolved, with access restored for all affected users. We are sorry for the inconvenience that this has caused.

Moodle is now live again following successful testing of the upgrade.

This issue should now be resolved.

Due to a network license update to maintain software support, Cambridge Crystallographic Data Centre (CCDC) software, which is used for scientific research data, will be unavailable on Thursday 27 July between 8:00am and 9:00am for approximately 20 minutes.

Due to annual licensing renewal to continue software availability, Maple software, which is used for mathematics, will be unavailable on Thursday 27 July between 8:00am and 9:00am for approximately 20 minutes.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Thursday 27 July between 5:00am and 9:00am in 4 East. Desk phones may also restart.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Wednesday 26 July between 5:00am and 7:00am in 4 West. Desk phones may also restart.

Dartmouth Avenue will have a brief unavailability of network connectivity, including Wi-Fi, on Thursday 20 July between 7am and 10am. This maintenance is due to network improvements to maintain security and stability. Desk phones may also restart.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Thursday 20 July between 5:00am and 9:00am in 3 West North. Desk phones may also restart.

The issue affecting logging in to Agresso web services has now been resolved.

Power BI Report Server will be unavailable whilst it is being upgraded. This upgrade will bring improved security.