Previous incidents
Network, Wi-Fi and VPN issues in various locations
Resolved Sep 13 at 10:00am BST
This issue is now resolved.
2 previous updates
Business Objects (SAMIS) - some users unable to log in
Updated Sep 12 at 12:00pm BST
The teams within DDaT have identified and fixed an issue this morning that we hope is the root cause of the issues you have been experiencing for the last couple of days.
We hope that you will not experience further issues this afternoon.
If you do experience further problems, can you please log a fresh TOPdesk ticket so that we are aware of this.
1 previous update
Intermittent VPN performance issues
Resolved Sep 12 at 08:00am BST
This issue is now resolved.
3 previous updates
Issue affecting "Project Mapper" service
Resolved Aug 02 at 09:01am BST
This issue is now resolved.
1 previous update
Loss of network in 8West Level 1
Resolved Jul 31 at 12:21pm BST
This issue is now resolved.
1 previous update
Issue affecting Microsoft Azure services
Resolved Jul 31 at 08:05am BST
This issue is now resolved.
2 previous updates
M365 license issues
Resolved Jul 25 at 02:19pm BST
This issue is now resolved.
1 previous update
Computers stuck in reboot loop due to software update
Resolved Aug 02 at 09:00am BST
This issue is now resolved.
6 previous updates
Poor/reduced Remote Desktop performance via VPN
Resolved Jul 12 at 09:00am BST
Our technical resolver teams have now implemented a workaround that should improve performance when accessing devices via Remote Desktop (and VPN). You may need to restart both your local and remote devices in order for them to pick up the policy change.
This issue is now resolved.
2 previous updates
Issue affecting people.bath webpages
Resolved Jul 11 at 11:00am BST
This issue is now resolved.
2 previous updates
Cannot open reports in Business Objects
Resolved Jul 09 at 10:40am BST
This issue is now resolved.
1 previous update
Issue affecting "Project Mapper" service
Resolved Jul 04 at 03:25pm BST
This issue is now resolved.
1 previous update
CrowdStrike Falcon - high CPU usage on Windows devices
Resolved Jul 01 at 10:10am BST
Users may notice that CrowdStrike Falcon utilises an abnormally high amount of CPU. If you are experiencing this issue, the current recommendation is:
- In the first instance, reboot your device.
- If a reboot doesn't resolve the issue, then this is because the affected device will have not yet received updated detection logic, in which case waiting a short while and rebooting again should resolve the issue.