Previous incidents

June 2024
Jun 19, 2024
2 incidents

Issue affecting Teams desk phones (Yealink, etc)

Degraded

Updated Jun 19 at 02:00pm BST

We have now identified the cause of the issue, however, all campus-based desk phones have again been signed out, and will need to be signed back in by our resolver teams.

We will provide further updates as soon as possible.

2 previous updates

Business Objects maintenance (server restart)

Maintenance

Resolved Jun 19 at 06:00pm BST

Business Objects will briefly be unavailable during this time.

Jun 17, 2024
2 incidents

Issue affecting Business Objects authentication

Degraded

Updated Jun 19 at 09:44am BST

We have been informed that the "The Business Objects service on SAMIS is still degraded".

2 previous updates

Issue affecting sending emails via TOPdesk

Degraded

Resolved Jun 17 at 11:01am BST

This issue has now been resolved.

3 previous updates

Jun 14, 2024
1 incident

Typecase and SAMIS (third-party data) quarterly patching

Maintenance

Resolved Jun 14 at 05:30pm BST

Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable.

Jun 13, 2024
1 incident

PEPI, Hub quarterly patching

Maintenance

Resolved Jun 13 at 05:30pm BST

Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable.

Jun 12, 2024
2 incidents

SAMIS quarterly patching

Maintenance

Resolved Jun 12 at 04:30pm BST

Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable.

Network and Wi-Fi disruption in Marlborough

Maintenance

Resolved Jun 12 at 08:00am BST

Due to maintenance to maintain network security and stability, there will be a brief loss of network connectivity, including Wi-Fi, in this location. Desk phones may also restart.

Jun 11, 2024
2 incidents

iTrent, Samis Business Objects, iTrent Business Objects, Shibboleth patching

Maintenance

Resolved Jun 11 at 05:30pm BST

Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable.

Network and Wi-Fi disruption in Boiler House, Eastwood Lodge, Eastwood, The L...

Maintenance

Resolved Jun 11 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be a brief loss of network connectivity, including Wi-Fi, in this location. Desk phones may also restart.

Jun 10, 2024
2 incidents

Oracle & Solaris patching

Maintenance

Resolved Jun 10 at 05:30pm BST

Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable.

Network and Wi-Fi disruption in Manvers Street

Maintenance

Resolved Jun 10 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be a brief loss of network connectivity, including Wi-Fi, in this location. Desk phones may also restart.

Jun 06, 2024
1 incident

Network and Wi-Fi disruption in Quads E Block

Maintenance

Resolved Jun 06 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be a brief loss of network connectivity, including Wi-Fi, in this location. Desk phones may also restart.

Jun 05, 2024
2 incidents

Business Objects - Degredation in performance during maintenance window

Maintenance

Resolved Jun 05 at 06:00pm BST

There may a potential degradation of Business Objects' performance during this maintenance window.

Azure Virtual Desktop (AVD) maintenance

Maintenance

Resolved Jun 05 at 11:00am BST

Due to updates to the underlying service infrastructure, these services may briefly be unavailable.

Jun 04, 2024
5 incidents

Issue affecting Confluence, Inspera, Moodle, Panopto

Degraded

Resolved Jun 04 at 12:56pm BST

This issue is now resolved.

2 previous updates

PURE system upgrade

Maintenance

Resolved Jun 04 at 11:00am BST

Due to software and security updates to the underlying service infrastructure, this service will briefly be unavailable during this time.

Sympa (lists.bath) emergency patching/maintenance

Maintenance

Resolved Jun 04 at 09:00am BST

Due to an emergency update to the underlying service infrastructure, this service will briefly be unavailable.

Network and Wi-Fi disruption in Quads D Block

Maintenance

Resolved Jun 04 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be a brief loss of network connectivity, including Wi-Fi, in this location. Desk phones may also restart.

Network and Wi-Fi disruption in Quads C Block

Maintenance

Resolved Jun 04 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be a brief loss of network connectivity, including Wi-Fi, in this location. Desk phones may also restart.

Jun 03, 2024
3 incidents

MySQL and Wiki quarterly patching

Maintenance

Resolved Jun 03 at 05:30pm BST

Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable.

Network and Wi-Fi disruption in Quads B Block

Maintenance

Resolved Jun 03 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be a brief loss of network connectivity, including Wi-Fi, in this location. Desk phones may also restart.

Network and Wi-Fi disruption in Quads A Block

Maintenance

Resolved Jun 03 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be a brief loss of network connectivity, including Wi-Fi, in this location. Desk phones may also restart.

May 2024
May 30, 2024
2 incidents

Network and Wi-Fi disruption in Green Park House

Maintenance

Resolved May 30 at 07:00am BST

Due to maintenance to maintain network security and stability, there will be a brief loss of network connectivity, including Wi-Fi, in this location. Desk phones may also restart.

Network and Wi-Fi disruption in 1 West North

Maintenance

Resolved May 30 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be a brief loss of network connectivity, including Wi-Fi, in this location. Desk phones may also restart.

May 29, 2024
1 incident

Network and Wi-Fi disruption in East Building

Maintenance

Resolved May 29 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be a brief loss of network connectivity, including Wi-Fi, in this location. Desk phones may also restart.

May 23, 2024
2 incidents

Network and Wi-Fi disruption in Wolfson

Maintenance

Resolved May 23 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be a brief loss of network connectivity, including Wi-Fi, in this location. Desk phones may also restart.

Network and Wi-Fi disruption in Carpenter House

Maintenance

Resolved May 23 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be a brief loss of network connectivity, including Wi-Fi, in this location. Desk phones may also restart.

May 22, 2024
3 incidents

Dartmouth Ave No Network access

Degraded

Resolved May 23 at 09:48am BST

BT have now resolved this issue.

2 previous updates

Network and Wi-Fi disruption in Polden & Polden Corner

Maintenance

Resolved May 22 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be a brief loss of network connectivity, including Wi-Fi, in this location. Desk phones may also restart.

Network and Wi-Fi disruption in 4 East

Maintenance

Resolved May 22 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be a brief loss of network connectivity, including Wi-Fi, in this location. Desk phones may also restart.

May 21, 2024
3 incidents

Network and Wi-Fi disruption in Holburne Museum

Maintenance

Resolved May 21 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be a brief loss of network connectivity, including Wi-Fi, in this location. Desk phones may also restart.

Network and Wi-Fi disruption in Milner

Maintenance

Resolved May 21 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be a brief loss of network connectivity, including Wi-Fi, in this location. Desk phones may also restart.

Network and Wi-Fi disruption in John Wood & JW Court

Maintenance

Resolved May 21 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be a brief loss of network connectivity, including Wi-Fi, in this location. Desk phones may also restart.

May 20, 2024
2 incidents

Network and Wi-Fi disruption in Sports Training Village

Maintenance

Resolved May 20 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be a brief loss of network connectivity, including Wi-Fi, in this location. Desk phones may also restart.

Network and Wi-Fi disruption in Green Park House

Maintenance

Resolved May 20 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be a brief loss of network connectivity, including Wi-Fi, in this location. Desk phones may also restart.

May 17, 2024
1 incident

Network and Wi-Fi disruption in 4 East South, Green Park House, 6 East, 6 Wes...

Maintenance

Resolved May 17 at 08:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Friday 17 May between 8:00am and 10:00am in buildings; 4 East South, Green Park House, 6 East, 6 West, Sports Training Village and 10 West. Desk phones may also restart.

May 16, 2024
2 incidents

Business Objects for iTrent will be unavailable for an hour

Maintenance

Resolved May 16 at 07:00am BST

We will be restarting the server which hosts Business Objects for iTrent during this time.

Network and Wi-Fi disruption in Thornbank building

Maintenance

Resolved May 16 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Thornbank building. Desk phones may also restart.

May 15, 2024
1 incident

SAMIS not showing Exam Timetables

Degraded

Resolved May 15 at 08:41pm BST

This issue has now been resolved and we apologise for any inconvenience caused by this unexpected downtime.

1 previous update

May 14, 2024
1 incident

Network and Wi-Fi disruption in Eveleigh building

Maintenance

Resolved May 14 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Eveleigh building. Desk phones may also restart.

May 13, 2024
1 incident

Network and Wi-Fi disruption in Scala building

Maintenance

Resolved May 13 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Scala building. Desk phones may also restart.

May 10, 2024
1 incident

Agresso maintenance

Maintenance

Resolved May 10 at 05:00pm BST

Due to software and security updates to the underlying service infrastructure, these services will briefly be unavailable.

May 09, 2024
2 incidents

Network and Wi-Fi disruption in building Norwood House

Maintenance

Resolved May 09 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Norwood House. Desk phones may also restart.

Network and Wi-Fi disruption in 4 East South (4ES) building

Maintenance

Resolved May 09 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in 4 East South building. Desk phones may also restart.

May 08, 2024
3 incidents

Network and Wi-Fi disruption in Telephone Exchange building

Maintenance

Resolved May 08 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in the Telephone Exchange building. Desk phones may also restart.

Network and Wi-Fi disruption in 8 West building

Maintenance

Resolved May 08 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in 8 West building. Desk phones may also restart.

Network and Wi-Fi disruption - Medical Centre building

Maintenance

Resolved May 08 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in the Medical Centre building. Desk phones may also restart.

May 03, 2024
1 incident

University Wi-Fi disruption

Maintenance

Resolved May 03 at 09:00am BST

Due to maintenance to maintain network security and stability, there may be brief losses of connectivity to all University Wi-Fi networks.

May 02, 2024
2 incidents

Issue affecting Business World (Agresso) sign-ins

Degraded

Resolved May 02 at 01:07pm BST

This issue is now resolved.

2 previous updates

Network and Wi-Fi disruption in the Sports Training Village

Maintenance

Resolved May 02 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in the Sports Training Village. Desk phones may also restart.

April 2024
Apr 30, 2024
1 incident

Network and Wi-Fi disruption in 4 East South (4ES)

Maintenance

Resolved Apr 30 at 08:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in 4 East South. Desk phones may also restart.

Apr 29, 2024
2 incidents

Incident search functionality is currently unavailable

Degraded

Resolved Apr 29 at 01:56pm BST

This issue has now been resolved.

1 previous update

BeyondTrust, the University’s remote support service unavailable

Maintenance

Resolved Apr 29 at 05:00pm BST

BeyondTrust, the University’s remote support service, will be unavailable due to an upgrade to improve performance.

Apr 23, 2024
1 incident

Network and Wi-Fi disruption in 1 West building

Maintenance

Resolved Apr 23 at 07:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in 1 West building. Desk phones may also restart.

Apr 22, 2024
1 incident

GlobalProtect authentication (MFA) related issue

Degraded

Resolved Apr 22 at 04:05pm BST

This issue is now resolved.

2 previous updates

Apr 19, 2024
1 incident

Internet disruption

Maintenance

Resolved Apr 19 at 10:30am BST

There will be a brief disruption in connecting to the external internet, while maintenance takes place to maximise security.

Apr 15, 2024
1 incident

Autodesk (CAD software suite) unavailable

Maintenance

Resolved Apr 15 at 08:00am BST

Autodesk, which is a CAD software suite, will be unavailable for approximately 20 minutes, while an upgrade takes place to allow full functionality.

Apr 11, 2024
1 incident

Stonefish (University’s e-Recruitment system) unavailable

Maintenance

Resolved Apr 11 at 08:00am BST

Stonefish, the University’s e-Recruitment system, will be unavailable due to an upgrade to allow full functionality.

Apr 09, 2024
1 incident

University Wi-Fi disruption

Maintenance

Resolved Apr 09 at 08:00am BST

Due to maintenance to maintain network security and stability, there may be brief losses of connectivity to all University Wi-Fi networks.