Previous incidents
QuestionPro Unable to log on
Resolved Mar 11, 2026 at 12:20pm UTC
This issue is now resolved.
1 previous update
Network - No Internet or Wi-Fi Service in Eastwood 51
Resolved Mar 11, 2026 at 12:15pm UTC
This issue is now resolved.
1 previous update
Secure Downloads Currently Unavailable
Resolved Mar 09, 2026 at 02:52pm UTC
We have identified the cause and this issue is now resolved.
1 previous update
Printing - "Can't Access Accounting Server" Error
Resolved Mar 09, 2026 at 12:00pm UTC
This issue is now resolved.
1 previous update
SAMIS (Web) - Performance Issues
Resolved Feb 26, 2026 at 03:00pm UTC
This issue is now resolved.
2 previous updates
Panopto - Scheduler Failure (16/02/2026 at 16:15)
Resolved Feb 16, 2026 at 04:15pm UTC
On Monday 16 February, all scheduled lecture recordings due to start at 16:15 failed to begin. This was caused by a network issue earlier in the day which required servers to be restarted, and the Panopto scheduling service did not restart cleanly as a result. The issue was identified and resolved shortly afterwards; however, this occurred approximately three minutes too late for the affected recordings to start.
We apologise for the disruption ca...
Network - Potential DNS Services Issue
Resolved Feb 16, 2026 at 03:00pm UTC
This issue is now resolved.
2 previous updates
Connect.bath.ac.uk - "Incompatible Browser" Error on iOS Devices
Resolved Mar 23, 2026 at 09:00am UTC
This issue is now resolved.
2 previous updates
Agresso - Intermittent "Server Error" Message
Resolved Mar 03, 2026 at 09:50am UTC
We're marking this incident as resolved due to its intermittent nature.
However, we will leave the notice banner at the top of https://status.bath.ac.uk/, which reads:
Business World (Agresso) – Intermittent "Server Error" Message
We are aware of an issue where some users may see a “Server Error in ‘/BusinessWorld’ Application” message. Waiting a few seconds and refreshing your browser window typically resolves the issue.
2 previous updates
Project Mapper - Unavailable
Resolved Feb 10, 2026 at 12:52pm UTC
This issue is now resolved.
1 previous update
BeyondTrust - Certificate Expired
Resolved Feb 09, 2026 at 10:50am UTC
This issue is now resolved.
1 previous update
Syllabus+ (S+) - Potential Issue
Resolved Feb 06, 2026 at 09:40am UTC
This issue is now resolved.
1 previous update
KxWelcome - Database Issue
Resolved Jan 30, 2026 at 11:45am UTC
KxWelcome is now available again. We’ll continue to investigate the cause of the issue, but will mark this status as resolved.
1 previous update
Worktribe - Intermittent Authentication Issues
Resolved Jan 30, 2026 at 09:00am UTC
This issue is now resolved.
2 previous updates
Network - Partial Loss of Connectivity in 2 West
Resolved Jan 23, 2026 at 01:21pm UTC
The fault has been identified and fixed. The issue was caused by a faulty network component, which has now been replaced. Services have been confirmed as operating normally again.
2 previous updates
UniDesk - Unable to Connect via the Windows App
Resolved Feb 11, 2026 at 09:50am UTC
According to Microsoft, the latest cumulative update for Windows 11 includes a fix for this issue. This update is delivered automatically through Windows Update and Microsoft Update.
2 previous updates
Website - Search Intermittent '504' Issue
Resolved Jan 22, 2026 at 03:00pm UTC
This issue is now resolved.
1 previous update
Microsoft 365 – A5 Licence Availability Issue
Resolved Feb 02, 2026 at 09:00am UTC
This issue is now resolved.
3 previous updates
AVD (UniDesk) - "Logon Failure" Error Message
Resolved Jan 15, 2026 at 09:50am UTC
Access has been restored, and users should now be able to sign in normally.
The earlier ACE AVD logon issues were caused by a Microsoft authentication problem linked to a recent Windows security update and have now been resolved.
1 previous update
Exam Timetables - Not Appearing in SAMIS
Resolved Jan 14, 2026 at 11:15am UTC
This issue is now resolved.
1 previous update
Remote Desktop - Licence Issue
Resolved Jan 08, 2026 at 12:00pm UTC
This issue has now been resolved.
The cause was identified as a configuration mismatch between Remote Desktop user and device licensing, which began to surface after a grace period expired.
Users who were affected should now be able to connect normally. If you are still experiencing issues, logging out of Remote Desktop and signing back in should resolve this.
We will continue to monitor the service and apologise for any inconvenience caused.
1 previous update
TOPdesk - Email Issue/Error
Resolved Jan 06, 2026 at 12:30pm UTC
This issue is now resolved.
2 previous updates
Exam Timetable - Error
Resolved Jan 02, 2026 at 09:00am UTC
This issue has now been resolved. We apologise for any inconvenience caused while the Examinations Timetable service was unavailable.
1 previous update