Previous incidents
Network and Wi-Fi disruption in Clevelands building
Resolved Dec 07 at 05:00am GMT
Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Clevelands building. Desk phones may also restart.
PEPI (Health Research Data software) Unavailable
Resolved Nov 30 at 05:30pm GMT
PEPI, our Health Research data software, will be unavailable for approximately one hour, due to quarterly software and security updates to the underlying service infrastructure.
Samis (University Student Records) Unavailable
Resolved Nov 29 at 05:30pm GMT
Samis, the University Student Records system, will be unavailable for approximately one hour, due to quarterly software and security updates to the underlying service infrastructure.
Network and Wi-Fi disruption in Chancellors Building
Resolved Nov 29 at 05:00am GMT
Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Chancellors Building. Desk phones may also restart.
iTrent and MIS Unavailable
Resolved Nov 28 at 05:30pm GMT
iTrent the University HR and payroll system, and MIS, our HR and student records system, will be unavailable for approximately one hour, due to quarterly software and security updates to the underlying service infrastructure.
iTrent (MSS and ESS) Unavailable
Resolved Nov 28 at 05:30pm GMT
ITrent, including Employee Self Service (ESS) and Manager Self-Service (MSS), will be unavailable, while an upgrade takes place to allow full functionality.
Business World (Agresso) Unavailable
Resolved Nov 27 at 09:00am GMT
Business World (Agresso), the University’s finance system, will be unavailable while enhanced cyber security controls are applied. Find out more: www.bath.ac.uk/guides/how-you-log-in-to-business-world-agresso-is-changing/
Unidesk performance is currently slow and log ins may fail
Resolved Nov 27 at 01:29pm GMT
This issue has now been resolved.
1 previous update
NESA and Agresso Unavailable
Resolved Nov 23 at 05:30pm GMT
NESA, which is our non-staff employment database, and Agresso, the University Finance system, will be unavailable for approximately one hour, due to quarterly software and security updates to the underlying service infrastructure.
University Wiki Confluence Unavailable
Resolved Nov 23 at 12:15pm GMT
University Wiki Confluence our online resource space, will be unavailable due to a restart required to allow full functionality.
Wiki currently unavailable
Resolved Nov 23 at 05:45pm GMT
This issue has now been resolved.
2 previous updates
Re:View / Panopto Scheduler currently unavailable
Resolved Nov 22 at 11:26am GMT
This issue has now been resolved.
1 previous update
Rheumatology and Food Direct Unavailable
Resolved Nov 22 at 05:30pm GMT
Rheumatology, which is a software used for Pharmaceutical Research, and Food Direct, our University catering order system, will be unavailable for approximately one hour, due to quarterly software and security updates to the underlying service infrastructure.
Network and Wi-Fi disruption in Carpenter House
Resolved Nov 22 at 05:00am GMT
Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Carpenter House. Desk phones may also restart.
SAMIS and Typecase Unavailable
Resolved Nov 21 at 05:30pm GMT
Processing bursaries and scholarships on SAMIS, and Typecase, our University webpages publishing system, will be unavailable for approximately one hour, due to quarterly software and security updates to the underlying service infrastructure.
MySQL (database management system) unavailable
Resolved Nov 20 at 05:30pm GMT
MySQL, a database management system, will be unavailable for approximately one hour, due to quarterly software and security updates to the underlying service infrastructure
University Wiki Confluence Unavailable
Resolved Nov 20 at 04:20pm GMT
University Wiki Confluence is now available following today's upgrades. Please report any problems in the usual way via the I.T. Service desk.
1 previous update
Network and Wi-Fi disruption in building Brendon Court
Resolved Nov 15 at 05:00am GMT
Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Brendon Court. Desk phones may also restart.
Room Service software unavailable due to upgrade
Resolved Nov 14 at 09:00am GMT
Room Service software will be unavailable, whilst an upgrade takes place to allow full functionality.
Microsoft 365 Services including services which use Microsoft Log Ins
Resolved Nov 10 at 12:50pm GMT
Microsoft have now resolved this issue ans services are now working as expected.
2 previous updates
Network and Wi-Fi disruption in building 9 West (9W)
Resolved Nov 08 at 05:00am GMT
Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in 9 West. Desk phones may also restart.
Potential network interruption due to firewall upgrade
Resolved Nov 07 at 07:00am GMT
To maintain the integrity of one of our IT security firewalls, the protective barrier that regulates and filters our network traffic, there may be a brief interruption to the University network, including Wi-Fi and VPN connections, while an upgrade is completed.
Possible disruption to Aspen engineering software due to a license update
Resolved Nov 02 at 08:00am GMT
Access to Aspen software may be disrupted while the software license is updated. This is required to continue provision of the software, including the latest software versions which offer improved security and functionality.
Careers Hub/My Future/Uni Hub unavailable due to server migration
Resolved Nov 01 at 05:00pm GMT
The Careers Hub website (https://unihub.bath.ac.uk/), also known as My Future and Uni Hub, will be unavailable while it is migrated to a new server which will offer improved security and performance.
Network and Wi-Fi disruption in the BaleHaus building
Resolved Nov 01 at 05:00am GMT
Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in the BaleHaus (https://www.bath.ac.uk/case-studies/bath-researchers-develop-houses-with-zero-carbon-footprint/).
Network and Wi-Fi disruption in Arrivals Square/Campus bus terminus
Resolved Nov 01 at 05:00am GMT
Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Arrivals Square/Campus bus terminus. Display boards and card readers on vending machines may be affected.
Network and Wi-Fi disruption in Eastwood Lodge building
Resolved Nov 01 at 05:00am GMT
Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Eastwood Lodge. Desk phones may also restart.
Software download website unavailable
Resolved Oct 31 at 07:00am GMT
Due to server maintenance to improve security and performance the software download website (https://isecure.bath.ac.uk/securedownloads) will be unavailable.
e-accommodation websites unavailable
Resolved Oct 31 at 07:00am GMT
Due to server maintenance to improve security and performance the e-accommodation websites (https://isecure.bath.ac.uk/eaccommodation and https://isecure.bath.ac.uk/eaccommodation-staff) will be unavailable.
Moodle running slowly with some users unable to log in
Resolved Oct 30 at 03:00pm GMT
This issue has now been resolved.
1 previous update
Disruption to some engineering software due to preparations for future server...
Resolved Oct 30 at 08:00am GMT
ABB RobotStudio, AVL AST, COMSOL Research, Converge CFD and GeoMagic Design software will be disrupted while the underlying server is prepared for a future server-migration. This will allow continued hosting of the software, including compatibility to host latest software versions which offer improved security and functionality.
To avoid experiencing functionality issues, we recommend you close the software in advance, and do not use the software during this period.
Remote IT Support unavailable due to maintenance updates
Resolved Oct 28 at 06:06pm BST
The maintenance has been completed ahead of schedule and Remote IT Support service is now available.
1 previous update
Remote IT Support unavailable due to maintenance updates
Resolved Oct 27 at 05:45pm BST
Due to an ongoing dependency on this service, the maintenance has been postponed for 24 hours and will take place October 28th 2023 at 5:30pm.
1 previous update
Printing services unavailable due to maintenance
Resolved Oct 26 at 08:00am BST
Due to maintenance to improve system performance and security, you will be unable to copy, print or scan between 8-9am. Your print balance may show a temporary default value.
Network and Wi-Fi disruption in building 8 West (8W)
Resolved Oct 25 at 05:00am BST
Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in 8 West. Desk phones may also restart.
Remote IT Support unavailable due to maintenance updates
Resolved Oct 23 at 07:00am BST
To maintain on-going functionality and provision, IT remote support will be unavailable while the BeyondTrust Remote Support service is updated.
Jobs.bath.ac.uk and the job application system (Stonefish) unavailable due to...
Resolved Oct 19 at 06:00am BST
The University’s jobs at Bath website (jobs.bath.ac.uk) and online job application system (Stonefish) will be unavailable due to a server upgrade to maintain stability and security.
Network disruption to Scala building
Resolved Oct 18 at 12:33pm BST
Service now restored to building.
1 previous update
Careers Hub/My Future/Uni Hub unavailable due to server migration
Resolved Oct 18 at 05:00pm BST
The Careers Hub website (https://unihub.bath.ac.uk/), also known as My Future and Uni Hub, will be unavailable while it is migrated to a new server which will offer improved security and performance.
Server upgrade may impact the formatting of Personal Home Pages
Resolved Oct 17 at 07:00am BST
Formatting and hyperlinks within Personal Home Pages on people.bath.ac.uk may be affected by a server upgrade to improve cyber security. If you have a Personal Home Page, you may wish to check your pages once the upgrade is complete.
Network and Wi-Fi disruption in 8 East (8E)
Resolved Oct 12 at 05:00am BST
Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Thursday 12 October between 5:00am and 9:00am in 8 East. Desk phones may also restart.
Students may need to reconnect to eduroam Wi-Fi if you experience a brief dis...
Resolved Oct 11 at 08:00am BST
Under Graduate (UG) students may experience a brief disconnection of your eduroam wireless connection (Wi-Fi) following work to resolve recent connection issues. You may need to reconnect to eduroam.
4 West South Side of Building electrical problems : No network or WiFi
Resolved Oct 10 at 09:08am BST
Campus Infrastructure have now resolved this issue.
1 previous update
Students may need to reconnect to eduroam Wi-Fi if you experience a brief dis...
Resolved Oct 10 at 08:00am BST
Post Graduate Taught (PGT) students may experience a brief disconnection of your eduroam wireless connection (Wi-Fi) following work to resolve recent connection issues. You may need to reconnect to eduroam.
MySQL databases unavailable while the database platform is upgraded
Resolved Oct 10 at 07:00am BST
MySQL databases will be unavailable on Tuesday 10 October, for approximately 3 hours (7:00am-10am) while the database platform is upgraded. This will allow some maintenance to be completed without system downtime in the future.
Moodle running extremely slowly with some users unable to log in
Resolved Oct 10 at 11:27am BST
This issue has now been solved.
5 previous updates
Wake on Lan (WoL) Errors
Resolved Oct 09 at 10:01am BST
This issue has now been resolved.
1 previous update
Network and Wi-Fi disruption in 7 West (7W) building
Resolved Oct 05 at 05:00am BST
Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Thursday 5 October between 5:00am and 9:00am in 7 West. Desk phones may also restart.
ReView / Panopto Scheduled Recordings Currently Not Starting
Resolved Oct 04 at 11:01am BST
Scheduled recordings are now working as expected, we are investigating the cause of the earlier failures.
1 previous update
iTrent, including MSS and ESS, unavailable due to an upgrade to the latest so...
Resolved Oct 03 at 06:24pm BST
The date of this maintenance was changed to 3rd October.
1 previous update
Web Room Bookings (BORRS) is currently down
Resolved Oct 02 at 02:55pm BST
We have resolved this issue now. Apologies for any inconvenience caused.
1 previous update