Previous incidents

April 2025
Apr 23, 2025
1 incident

Issue affecting TOPdesk search (for Operators)

Degraded

Created Apr 23 at 08:25am BST

We are investigating an issue affecting TOPdesk's search functionality (for Operators).

We will provide further updates as soon as possible, and apologise for any inconvenience caused.

Apr 22, 2025
1 incident

Agresso Web and Desktop Client currently unavailable

Downtime

Resolved Apr 22 at 03:45pm BST

This issue is now resolved.

2 previous updates

Apr 16, 2025
1 incident

Self Service for macOS and iOS is unavailable

Degraded

Resolved Apr 16 at 02:40pm BST

This issue is now resolved.

1 previous update

Apr 04, 2025
1 incident

Issue Affecting the EssayWriter Software

Degraded

Resolved Apr 10 at 02:04pm BST

This issue has now been resolved.

1 previous update

Apr 02, 2025
1 incident

Issue Affecting External Calling

Degraded

Resolved Apr 04 at 08:30am BST

This issue has now been resolved by our external partner/supplier.

2 previous updates

March 2025
Mar 27, 2025
1 incident

Eduroam Access Issue for Some PGR Mac Users

Degraded

Resolved Apr 04 at 11:00am BST

This issue is now resolved.

3 previous updates

Mar 26, 2025
1 incident

Issue affecting TOPdesk search (for Operators)

Degraded

Resolved Mar 28 at 08:15am GMT

This issue is now resolved.

4 previous updates

Mar 21, 2025
2 incidents

Issue affecting access to various systems/applications

Degraded

Resolved Mar 24 at 12:00pm GMT

We believe the majority of affected applications and services have now been restored. However, some lesser-known instances may still be experiencing issues.

If you encounter an application or service displaying a 'Sorry, but we're having trouble signing you in' message, please log a ticket via the Self-Service Portal, and include details of the error ...

6 previous updates

Network issues across various campus locations

Degraded

Resolved Mar 21 at 10:37am GMT

Access to our network has been restored.

3 previous updates

Mar 19, 2025
1 incident

Agresso - Intermittent "Server Error" Issue

Degraded

Updated Apr 22 at 11:50am BST

We are continuing to work with our supplier on the intermittent “Server Error” issue affecting Agresso.

In the majority of cases, clearing cookies and cache, restarting the browser or using a different browser appears to resolve the issue.

We appreciate your patience and will provide further updates as soon as we have more information.

6 previous updates

Mar 18, 2025
1 incident

Phone Service Issue

Degraded

Resolved Mar 18 at 08:57am GMT

This issue is now resolved.

1 previous update

Mar 13, 2025
1 incident

Multiple issues due to overnight power outage

Degraded

Resolved Mar 14 at 11:00am GMT

All residual issues are now resolved.

4 previous updates

Mar 12, 2025
1 incident

SensusAccess is currently unavailabe

Degraded

Resolved Mar 13 at 09:38am GMT

SensusAccess have now resolved this issue.

1 previous update

February 2025
Feb 27, 2025
1 incident

SAMIS performance issues to high traffic (results)

Degraded

Resolved Feb 28 at 10:00am GMT

This issue is now resolved.

2 previous updates

Feb 20, 2025
1 incident

Issue affecting SAMIS Business Objects Reports

Degraded

Resolved Feb 25 at 08:30pm GMT

This issue is now resolved.

2 previous updates