Previous incidents
TOPdesk - Search Unavailable (for Operators)
Resolved Sep 12 at 09:00am BST
This issue is now resolved.
1 previous update
Panopto Scheduler - Certificate Issue
Resolved Sep 11 at 03:45pm BST
This issue is now resolved.
1 previous update
TOPdesk Operator Mail Imports
Resolved Sep 08 at 12:00pm BST
TOPdesk have now resolved this issue and any stored emails will now be delivered.
1 previous update
Wellbeing Form - Currently Unavailable
Resolved Sep 05 at 05:00pm BST
This issue is now resolved.
1 previous update
https://library.bath.ac.uk/ - Unavailable
Resolved Sep 05 at 11:55am BST
This issue is now resolved.
1 previous update
TOPdesk - Search Functionality (for Operators)
Resolved Sep 02 at 08:15am BST
This issue is now resolved.
5 previous updates
Engage - Authentication Issues
Resolved Aug 29 at 08:30am BST
This issue is now resolved.
1 previous update
SAMIS Client - "Access Denied" Authentication Issue
Resolved Aug 22 at 10:15am BST
This issue is now resolved. We apologise for any inconvenience caused.
1 previous update
Printing (PaperCut, UPS1, UPS2) - Potential Issues
Resolved Aug 21 at 11:30am BST
This issue has been resolved.
1 previous update
Labview - Licence Issue
Resolved Aug 21 at 09:40am BST
This issue is now resolved.
1 previous update
Issue affecting TOPdesk search (for Operators)
Resolved Aug 14 at 10:00am BST
This issue is now resolved.
1 previous update
Moodle Authentication Issue
Resolved Aug 07 at 02:30pm BST
This issue is now resolved.
1 previous update
Accounts - M365 License Issue
Resolved Jul 25 at 03:30pm BST
We believe the issue affecting Microsoft 365 licensing has now been resolved. Affected accounts should now have the correct licence and be able to sign in to applications and services as normal.
If you continue to experience issues, please respond to your existing ticket to re-open it.
We apologise for any disruption caused and thank you for your patience.
1 previous update
SAMIS - Performance Issues
Resolved Jul 17 at 02:20pm BST
This issue is now resolved.
1 previous update
Outlook/Teams - Calendar Availability Issue
Resolved Jul 08 at 11:45am BST
This issue is now resolved.
1 previous update
AdminDesk - Black Screen Issue
Updated Sep 17 at 10:30am BST
We will be implementing a fix for the black screen issue affecting AdminDesk on Tuesday 23rd September 2025, between 07:00 and 09:00. During this window, AdminDesk may be unavailable.
2 previous updates
Agresso - Intermittent Authentication Issues
Resolved Jul 17 at 04:00pm BST
We are removing the degraded status from the Business World (Agresso) service, as the intermittent authentication issue no longer appears to be affecting users.
We will continue to monitor the service closely and re-escalate if necessary.
2 previous updates
Panopto - Service Outage
Resolved Jul 02 at 10:45am BST
This issue is now resolved.
1 previous update
CAFM - Service Unavailable
Resolved Jul 02 at 10:00am BST
This issue is now resolved.
1 previous update