Previous incidents

July 2024
Jul 11, 2024
1 incident

Poor/reduced Remote Desktop performance via VPN

Degraded

Resolved Jul 12 at 09:00am BST

Our technical resolver teams have now implemented a workaround that should improve performance when accessing devices via Remote Desktop (and VPN). You may need to restart both your local and remote devices in order for them to pick up the policy change.

This issue is now resolved.

2 previous updates

Jul 10, 2024
1 incident

Issue affecting people.bath webpages

Degraded

Resolved Jul 11 at 11:00am BST

This issue is now resolved.

2 previous updates

Jul 09, 2024
1 incident

Cannot open reports in Business Objects

Degraded

Resolved Jul 09 at 10:40am BST

This issue is now resolved.

1 previous update

Jul 04, 2024
1 incident

Issue affecting "Project Mapper" service

Degraded

Resolved Jul 04 at 03:25pm BST

This issue is now resolved.

1 previous update

Jul 01, 2024
1 incident

CrowdStrike Falcon - high CPU usage on Windows devices

Resolved Jul 01 at 10:10am BST

Users may notice that CrowdStrike Falcon utilises an abnormally high amount of CPU. If you are experiencing this issue, the current recommendation is:

  1. In the first instance, reboot your device.
  2. If a reboot doesn't resolve the issue, then this is because the affected device will have not yet received updated detection logic, in which case waiting a short while and rebooting again should resolve the issue.
June 2024
Jun 26, 2024
1 incident

UniApps SSL certificate issue

Degraded

Resolved Jun 26 at 11:50am BST

This issue is now resolved.

2 previous updates

Jun 19, 2024
1 incident

Issue affecting Teams desk phones (Yealink, etc)

Degraded

Resolved Jun 20 at 05:00pm BST

This issue is now resolved.

3 previous updates

Jun 17, 2024
2 incidents

Issue affecting Business Objects authentication

Degraded

Resolved Jul 08 at 08:55am BST

This issue is now resolved.

3 previous updates

Issue affecting sending emails via TOPdesk

Degraded

Resolved Jun 17 at 11:01am BST

This issue has now been resolved.

3 previous updates

Jun 04, 2024
1 incident

Issue affecting Confluence, Inspera, Moodle, Panopto

Degraded

Resolved Jun 04 at 12:56pm BST

This issue is now resolved.

2 previous updates

May 2024
May 22, 2024
1 incident

Dartmouth Ave No Network access

Degraded

Resolved May 23 at 09:48am BST

BT have now resolved this issue.

2 previous updates

May 15, 2024
1 incident

SAMIS not showing Exam Timetables

Degraded

Resolved May 15 at 08:41pm BST

This issue has now been resolved and we apologise for any inconvenience caused by this unexpected downtime.

1 previous update

May 02, 2024
1 incident

Issue affecting Business World (Agresso) sign-ins

Degraded

Resolved May 02 at 01:07pm BST

This issue is now resolved.

2 previous updates