Previous incidents

May 2024
May 20, 2024
2 incidents

Network and Wi-Fi disruption in Green Park House

Maintenance

Resolved May 20 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be a brief loss of network connectivity, including Wi-Fi, in this location. Desk phones may also restart.

Network and Wi-Fi disruption in Sports Training Village

Maintenance

Resolved May 20 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be a brief loss of network connectivity, including Wi-Fi, in this location. Desk phones may also restart.

May 17, 2024
1 incident

Network and Wi-Fi disruption in 4 East South, Green Park House, 6 East, 6 Wes...

Maintenance

Resolved May 17 at 08:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Friday 17 May between 8:00am and 10:00am in buildings; 4 East South, Green Park House, 6 East, 6 West, Sports Training Village and 10 West. Desk phones may also restart.

May 16, 2024
2 incidents

Business Objects for iTrent will be unavailable for an hour

Maintenance

Resolved May 16 at 07:00am BST

We will be restarting the server which hosts Business Objects for iTrent during this time.

Network and Wi-Fi disruption in Thornbank building

Maintenance

Resolved May 16 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Thornbank building. Desk phones may also restart.

May 15, 2024
1 incident

SAMIS not showing Exam Timetables

Degraded

Resolved May 15 at 08:41pm BST

This issue has now been resolved and we apologise for any inconvenience caused by this unexpected downtime.

1 previous update

May 14, 2024
1 incident

Network and Wi-Fi disruption in Eveleigh building

Maintenance

Resolved May 14 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Eveleigh building. Desk phones may also restart.

May 13, 2024
1 incident

Network and Wi-Fi disruption in Scala building

Maintenance

Resolved May 13 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Scala building. Desk phones may also restart.

May 09, 2024
2 incidents

Network and Wi-Fi disruption in building Norwood House

Maintenance

Resolved May 09 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Norwood House. Desk phones may also restart.

Network and Wi-Fi disruption in 4 East South (4ES) building

Maintenance

Resolved May 09 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in 4 East South building. Desk phones may also restart.

May 08, 2024
3 incidents

Network and Wi-Fi disruption in Telephone Exchange building

Maintenance

Resolved May 08 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in the Telephone Exchange building. Desk phones may also restart.

Network and Wi-Fi disruption in 8 West building

Maintenance

Resolved May 08 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in 8 West building. Desk phones may also restart.

Network and Wi-Fi disruption - Medical Centre building

Maintenance

Resolved May 08 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in the Medical Centre building. Desk phones may also restart.

May 03, 2024
1 incident

University Wi-Fi disruption

Maintenance

Resolved May 03 at 09:00am BST

Due to maintenance to maintain network security and stability, there may be brief losses of connectivity to all University Wi-Fi networks.

May 02, 2024
2 incidents

Issue affecting Business World (Agresso) sign-ins

Degraded

Resolved May 02 at 01:07pm BST

This issue is now resolved.

2 previous updates

Network and Wi-Fi disruption in the Sports Training Village

Maintenance

Resolved May 02 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in the Sports Training Village. Desk phones may also restart.

April 2024
Apr 30, 2024
1 incident

Network and Wi-Fi disruption in 4 East South (4ES)

Maintenance

Resolved Apr 30 at 08:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in 4 East South. Desk phones may also restart.

Apr 29, 2024
2 incidents

Incident search functionality is currently unavailable

Degraded

Resolved Apr 29 at 01:56pm BST

This issue has now been resolved.

1 previous update

BeyondTrust, the University’s remote support service unavailable

Maintenance

Resolved Apr 29 at 05:00pm BST

BeyondTrust, the University’s remote support service, will be unavailable due to an upgrade to improve performance.

Apr 23, 2024
1 incident

Network and Wi-Fi disruption in 1 West building

Maintenance

Resolved Apr 23 at 07:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in 1 West building. Desk phones may also restart.

Apr 22, 2024
1 incident

GlobalProtect authentication (MFA) related issue

Degraded

Resolved Apr 22 at 04:05pm BST

This issue is now resolved.

2 previous updates

Apr 19, 2024
1 incident

Internet disruption

Maintenance

Resolved Apr 19 at 10:30am BST

There will be a brief disruption in connecting to the external internet, while maintenance takes place to maximise security.

Apr 15, 2024
1 incident

Autodesk (CAD software suite) unavailable

Maintenance

Resolved Apr 15 at 08:00am BST

Autodesk, which is a CAD software suite, will be unavailable for approximately 20 minutes, while an upgrade takes place to allow full functionality.

Apr 11, 2024
1 incident

Stonefish (University’s e-Recruitment system) unavailable

Maintenance

Resolved Apr 11 at 08:00am BST

Stonefish, the University’s e-Recruitment system, will be unavailable due to an upgrade to allow full functionality.

Apr 09, 2024
1 incident

University Wi-Fi disruption

Maintenance

Resolved Apr 09 at 08:00am BST

Due to maintenance to maintain network security and stability, there may be brief losses of connectivity to all University Wi-Fi networks.

March 2024
Mar 27, 2024
1 incident

Cadence-Teaching and OrCAD unavailable

Maintenance

Resolved Mar 27 at 08:00am GMT

Cadence-Teaching and OrCAD, which are teaching resources, will be unavailable for approximately 30 minutes, while an upgrade takes place to allow full functionality.

Mar 26, 2024
1 incident

iTrent (MSS and ESS) unavailable

Maintenance

Resolved Mar 26 at 05:30pm GMT

iTrent, including Employee Self Service (ESS) and Manager Self-Service (MSS), will be unavailable for approximately 15 minutes, while an upgrade takes place to allow full functionality.

Mar 20, 2024
1 incident

SAMIS "auto-logout" issue

Degraded

Resolved Mar 25 at 10:04am GMT

Thank you for your patience whilst we are working through this issue. We have now updated SAMIS with a new patch that should hopefully solve the issue. You will need to clear your browser cache in order for this to work.

You can clear your internet browsers' cache by following the steps from the below website:

https://www.wikihow.com/Clear-Your-Browser%27s-Cache

9 previous updates

Mar 19, 2024
2 incidents

Problems printing after upgrading to macOS 14.4 Sonoma on managed devices

Degraded

Resolved Mar 22 at 02:28pm GMT

An update has now been rolled out and this issue is now resolved.

1 previous update

Issue affecting Business World (Agresso)

Degraded

Resolved Mar 19 at 04:28pm GMT

Normal Business World (Agresso) service is resumed.

1 previous update

Mar 18, 2024
1 incident

Maple (Computer Algebra System) unavailable

Maintenance

Resolved Mar 18 at 08:00am GMT

Maple, a computer algebra system, will be unavailable for approximately 40 minutes, whilst an update takes place to ensure full functionality.

Mar 16, 2024
2 incidents

Re:View (Panopto) Scheduler unavailable

Maintenance

Resolved Mar 16 at 06:00am GMT

Re:View (Panopto) Scheduler, the University’s scheduling tool for booking lecture recordings, will be unavailable due to the annual SAMIS upgrade. Existing scheduled recording will be unaffected. Please use our: AV Equipment Request Form to arrange a recording during this period.

SAMIS, the University’s student records system unavailable

Maintenance

Resolved Mar 16 at 06:00am GMT

SAMIS, the University’s student records system will be unavailable, due to the annual upgrade that will install the latest version of the software. This will also affect the creation of new user accounts. Please remember to log out of SAMIS when you leave work on Friday 15 March. A ‘read only’ service will be provided to client users only, via the ‘STRUCTURE’ non-production instance, accessible via UniApps or the desktop launcher. Following the upgrade, your login experience will look differe...

Mar 12, 2024
1 incident

Network issues in 10E (SoM)

Degraded

Resolved Mar 12 at 11:38am GMT

This issue should now be resolved.

1 previous update

Mar 07, 2024
1 incident

PEPI (Health Research Data software) Unavailable

Maintenance

Resolved Mar 07 at 05:30pm GMT

PEPI, our Health Research data software, will be unavailable for approximately one hour, due to quarterly software and security updates to the underlying service infrastructure.

Mar 05, 2024
2 incidents

Trent and MIS Unavailable

Maintenance

Resolved Mar 05 at 05:30pm GMT

iTrent, the University HR and payroll system, and MIS, our HR and student records system, will be unavailable for approximately one hour, due to quarterly software and security updates to the underlying service infrastructure.

The University’s online storage service Files.bath unavailable

Maintenance

Resolved Mar 05 at 07:00am GMT

The University’s online storage service Files.bath, which allows you to upload and share files, will be unavailable due to an upgrade to maximise security.