Previous incidents
SAMIS Client - "Access Denied" Authentication Issue
Resolved Aug 22 at 10:15am BST
This issue is now resolved. We apologise for any inconvenience caused.
1 previous update
Printing (PaperCut, UPS1, UPS2) - Potential Issues
Resolved Aug 21 at 11:30am BST
This issue has been resolved.
1 previous update
Labview - Licence Issue
Resolved Aug 21 at 09:40am BST
This issue is now resolved.
1 previous update
Issue affecting TOPdesk search (for Operators)
Resolved Aug 14 at 10:00am BST
This issue is now resolved.
1 previous update
Moodle Authentication Issue
Resolved Aug 07 at 02:30pm BST
This issue is now resolved.
1 previous update
Accounts - M365 License Issue
Resolved Jul 25 at 03:30pm BST
We believe the issue affecting Microsoft 365 licensing has now been resolved. Affected accounts should now have the correct licence and be able to sign in to applications and services as normal.
If you continue to experience issues, please respond to your existing ticket to re-open it.
We apologise for any disruption caused and thank you for your patience.
1 previous update
SAMIS - Performance Issues
Resolved Jul 17 at 02:20pm BST
This issue is now resolved.
1 previous update
Outlook/Teams - Calendar Availability Issue
Resolved Jul 08 at 11:45am BST
This issue is now resolved.
1 previous update
AdminDesk - Black Screen Issue
Updated Aug 22 at 09:30am BST
We are continuing to work closely with Microsoft to identify the root cause and permanent fix for this issue. Despite extensive troubleshooting, the problem is still occurring, and the case is now pending escalation with Microsoft.
We sincerely apologise for the ongoing disruption and will share further updates as soon as we have more information.
1 previous update
Agresso - Intermittent Authentication Issues
Resolved Jul 17 at 04:00pm BST
We are removing the degraded status from the Business World (Agresso) service, as the intermittent authentication issue no longer appears to be affecting users.
We will continue to monitor the service closely and re-escalate if necessary.
2 previous updates
Panopto - Service Outage
Resolved Jul 02 at 10:45am BST
This issue is now resolved.
1 previous update
CAFM - Service Unavailable
Resolved Jul 02 at 10:00am BST
This issue is now resolved.
1 previous update
Student Accommodation Portal - Technical Issue
Resolved Jun 27 at 08:35am BST
We believe that the performance issues with Room Service are now resolved. The vendor, Kinetic are continuing to work on identifying the root cause and Application Support are continuing to monitor telemetry for changes in system performance.
1 previous update
MySQL Issues
Resolved Jun 11 at 03:27pm BST
Service Now Restored
DDaT have identified an issue with our MySQL database infrastructure. Our teams are working on a resolution and will provide an update as soon as we can.
Services currently known to be affected are:
go.bath.ac.uk
REDCap
Problems accessing Business Objects for SAMIS Reports
Resolved Jun 11 at 07:05pm BST
This issue is now resolved.
1 previous update
John Wood A-D WiFi Currently unavailable
Resolved Jun 09 at 12:07pm BST
John Wood is closed for refurbishment.
1 previous update
Account Issuing Unavailable
Resolved Jun 05 at 01:33pm BST
This issue has now been resolved.
1 previous update
iTrent, Stonefish, Person Finder Slow / Unavailable
Resolved Jun 05 at 01:32pm BST
This issue has now been resolved.
1 previous update
Account Issuing Unavailable
Resolved Jun 03 at 10:46am BST
Account issuing is now available, we apologise for any inconvenience caused by this unexpected down time.
1 previous update
iTrent ESS and MSS currently unavailable
Resolved Jun 03 at 10:34am BST
iTrent ESS and MSS are now available, we apologise for any inconvenience caused by this unexpected down time.
1 previous update