Previous incidents

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in 1 West building. Desk phones may also restart.

This issue is now resolved.

There will be a brief disruption in connecting to the external internet, while maintenance takes place to maximise security.

Autodesk, which is a CAD software suite, will be unavailable for approximately 20 minutes, while an upgrade takes place to allow full functionality.

Stonefish, the University’s e-Recruitment system, will be unavailable due to an upgrade to allow full functionality.

Due to maintenance to maintain network security and stability, there may be brief losses of connectivity to all University Wi-Fi networks.

Cadence-Teaching and OrCAD, which are teaching resources, will be unavailable for approximately 30 minutes, while an upgrade takes place to allow full functionality.

iTrent, including Employee Self Service (ESS) and Manager Self-Service (MSS), will be unavailable for approximately 15 minutes, while an upgrade takes place to allow full functionality.

Thank you for your patience whilst we are working through this issue. We have now updated SAMIS with a new patch that should hopefully solve the issue. You will need to clear your browser cache in order for this to work.

You can clear your internet browsers' cache by following the steps from the below website:

https://www.wikihow.com/Clear-Your-Browser%27s-Cache

An update has now been rolled out and this issue is now resolved.

Normal Business World (Agresso) service is resumed.

Maple, a computer algebra system, will be unavailable for approximately 40 minutes, whilst an update takes place to ensure full functionality.

SAMIS, the University’s student records system will be unavailable, due to the annual upgrade that will install the latest version of the software. This will also affect the creation of new user accounts. Please remember to log out of SAMIS when you leave work on Friday 15 March. A ‘read only’ service will be provided to client users only, via the ‘STRUCTURE’ non-production instance, accessible via UniApps or the desktop launcher. Following the upgrade, your login experience will look differe...

Re:View (Panopto) Scheduler, the University’s scheduling tool for booking lecture recordings, will be unavailable due to the annual SAMIS upgrade. Existing scheduled recording will be unaffected. Please use our: AV Equipment Request Form to arrange a recording during this period.

This issue should now be resolved.

PEPI, our Health Research data software, will be unavailable for approximately one hour, due to quarterly software and security updates to the underlying service infrastructure.

iTrent, the University HR and payroll system, and MIS, our HR and student records system, will be unavailable for approximately one hour, due to quarterly software and security updates to the underlying service infrastructure.

The University’s online storage service Files.bath, which allows you to upload and share files, will be unavailable due to an upgrade to maximise security.

NESA, which is our non-staff employment database, and Agresso, the University finance system, will be unavailable for approximately one hour, due to quarterly software and security updates to the underlying service infrastructure.

Rheumatology, which is a software used for Pharmaceutical Research, and Food Direct, our University catering order system, will be unavailable for approximately one hour, due to quarterly software and security updates to the underlying service infrastructure.

KiTTY, a terminal application, will no longer be available and will be replaced by PuTTY. If you have saved sessions on KiTTY, which you would like to retain, you will need to recreate these in PuTTY before the 28 February. You can now install PuTTY from the Software Center.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Green Park House. Desk phones may also restart.

Typecase, our University webpages publishing system, and processing bursaries and scholarships on SAMIS, will be unavailable for approximately one hour, due to quarterly software and security updates to the underlying service infrastructure. 

iTrent, including Employee Self Service (ESS) and Manager Self-Service (MSS), will be unavailable, while an upgrade takes place to allow full functionality.

Possible disruption to the University VPN servers, whilst a certificate update takes place, that is required to continue provision of the VPN and improve security and functionality.

This issue has now been resolved.

MySQL, a database management system and University Wiki Confluence, our online resource space, will be unavailable for approximately one hour, due to quarterly software and security updates to the underlying service infrastructure.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Eveleigh building. Desk phones may also restart.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Campus Infrastructure Office. Desk phones may also restart.

University Wiki Confluence, our online resource space, will be unavailable due to maintenance to improve system security.

Pure, the University's research system for managing information about your research publications, projects, activities and impacts will be unavailable, due to an upgrade to maximise security.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Eastwood accommodation. Desk phones may also restart.

The University’s online storage service Files.bath, which allows you to upload and share files, will be unavailable due to an upgrade to maximise security.

Microsoft have now resolved this issue.

The University’s online storage service Files.bath, which allows you to upload and share files, will be unavailable due to an upgrade to maximise security.