TOPdesk's Support Team have pinpointed the issue and implemented a fix. As a result of this, the performance of our TOPdesk environment appears to have stabilised. We will continue to monitor the situation.

We have again noticed that our instance of TOPdesk is running very slow, and have reported it to their support team.

In addition to this, TOPdesk's "Tasks" functionality is currently disabled, as per: https://status.topdesk.com/incidents/r789dky7rt30

TOPdesk's engineers have found the cause of the issue and have implemented a fix and performance is returning to normal. We will continue to monitor the situation.

TOPdesk is currently experiencing problems on the UK1 hosting location (source: https://status.topdesk.com/). We will provide updates as we know more.