Ongoing maintenance
Last updated on Apr 4, 2026 at 8:07pm UTC
Business World (Agresso) – Intermittent "Server Error" Message
We are aware of an issue where some users may see a “Server Error in ‘/BusinessWorld’ Application” message. Waiting a few seconds and refreshing your browser window typically resolves the issue.
Previous incidents
File Storage - Phased Migration (April)
Maintenance Apr 1, 2026 at 8:00am UTC
We are carrying out a phased migration of on-campus file storage from our existing systems to new storage solution. This work will take place over several weeks and may cause planned, temporary disruptions to some shared file services.
This migration moves file storage onto a modern, fully supported platform, improving reliability, security, and long-term sustainability of shared file services.
Data Centre Network Migration - Server Moves
Resolved Mar 31, 2026 at 8:00am UTC
We will be carrying out planned network migration work across our data centres from 31 March to 2 April, moving a number of systems onto new network infrastructure.
A maintenance window will take place each day between 09:00 and 11:00, during which there may be brief interruptions to some services. No downtime is expected outside this window.
Services that may be briefly affected include:
- Telephony services (including emergency phones)
- Software licence servers (which may impact acc...
iTrent - Upgrade (ESS & MSS)
Resolved Apr 1, 2026 at 7:00am UTC
We will be performing an upgrade of the iTrent system.
During the upgrade window, both Employee Self Service (ESS) and Manager Self Service (MSS) will be unavailable for up to 15 minutes. Users will be logged off at the start of the upgrade and will not be able to log in again until the work is complete.
This update includes routine fixes and an important legislative change to Statutory Sick Pay rules.
Network - Firmware Upgrade in Various Locations (Day 3)
Resolved Apr 1, 2026 at 4:00am UTC
Due to maintenance to maintain network security and stability, there may be brief losses of network connectivity in the following locations:
- 5W
- 6W
- 6WS
- 8W
- 9W
Disruption should be minimal, as devices will be moved between access points during the upgrade. However, some users may experience a short outage at some point during the process.
Pepi and Rheumatology - Quarterly Patching
Resolved Mar 31, 2026 at 4:30pm UTC
Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable during this time. This essential maintenance ensures that the systems remain secure, reliable, and up to date with the latest vendor patches.
Network - Firmware Upgrade in Various Locations (Day 2)
Resolved Mar 31, 2026 at 4:00am UTC
Due to maintenance to maintain network security and stability, there may be brief losses of network connectivity in the following locations:
- 1WN
- 2W
- 3W
- 3W Annexe
- 3WN
- 4W
- Wessex House
Disruption should be minimal, as devices will be moved between access points during the upgrade. However, some users may experience a short outage at some point during the process.
File Storage - Phased Migration (March)
Resolved Mar 1, 2026 at 9:00am UTC
We are carrying out a phased migration of on-campus file storage from our existing systems to new storage solution. This work will take place over several weeks and may cause planned, temporary disruptions to some shared file services.
This migration moves file storage onto a modern, fully supported platform, improving reliability, security, and long-term sustainability of shared file services.
CMS, MySQL, SAMIS (3rd-party data) - Quarterly Patching
Resolved Mar 30, 2026 at 4:30pm UTC
Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable during this time. This essential maintenance ensures that the systems remain secure, reliable, and up to date with the latest vendor patches.
Network - Firmware Upgrade in Various Locations (Day 1)
Resolved Mar 30, 2026 at 4:00am UTC
Due to maintenance to maintain network security and stability, there may be brief losses of network connectivity in the following locations:
- 1 South
- 2 South
- 3 South
- 4 South
- 4 South Annexe
- 5 South
- Fossil Shed
- Lodge
- Medical Centre
- Milner
- Osbourne
- Radiation Store
- Southern Comms
- Woodlands
Disruption should be minimal, as devices will be moved between access points during the upgrade. However, some users may experience a short outage at some point during the process.