Ongoing maintenance
Last updated on Apr 15, 2026 at 6:36pm UTC
Business World (Agresso) – Intermittent "Server Error" Message
We are aware of an issue where some users may see a “Server Error in ‘/BusinessWorld’ Application” message. Waiting a few seconds and refreshing your browser window typically resolves the issue.
Previous incidents
Data Centre Network Migration - Server Moves
Maintenance Apr 14, 2026 at 8:00am UTC
We will be carrying out planned network migration work across our data centres from 31 March to 2 April, moving a number of systems onto new network infrastructure.
A maintenance window will take place each day between 09:00 and 11:00, during which there may be brief interruptions to some services. No downtime is expected outside this window.
Services that may be briefly affected include:
- Aruba ClearPass
- Canteen Services
- Computational Teaching Systems
- DRAX AMX
- Network ESXi
- N...
SAMIS - Annual Upgrade
Resolved Apr 15, 2026 at 3:39pm UTC
SAMIS is now back online following the upgrade.
2 previous updates
Panopto (Re:View) Scheduler - Unavailable
Resolved Apr 15, 2026 at 3:39pm UTC
SAMIS (and therefore the Panopto Scheduler) is now back online following the upgrade.
2 previous updates
File Storage - Phased Migration (April)
Maintenance Apr 1, 2026 at 8:00am UTC
We are carrying out a phased migration of on-campus file storage from our existing systems to new storage solution. This work will take place over several weeks and may cause planned, temporary disruptions to some shared file services.
This migration moves file storage onto a modern, fully supported platform, improving reliability, security, and long-term sustainability of shared file services.
iTrent, NESA, Grouper - Quarterly Patching
Resolved Apr 14, 2026 at 7:00pm UTC
Maintenance ended
1 previous update
SAMIS, SAMIS Cron server, HUB - Quarterly Patching
Resolved Apr 13, 2026 at 7:00pm UTC
Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable during this time. This essential maintenance ensures that the systems remain secure, reliable, and up to date with the latest vendor patches.
iTrent – Access Issue (Affecting New Accounts)
Resolved Apr 9, 2026 at 9:50am UTC
This issue has now been successfully resolved. The change to load new account details into iTrent was implemented yesterday, and the overnight process completed successfully. All accounts that failed to be created over the past few days have now been added and should be working as expected.
1 previous update
Agresso, FoodDirect - Quarterly Patching
Resolved Apr 9, 2026 at 6:00pm UTC
Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable during this time. This essential maintenance ensures that the systems remain secure, reliable, and up to date with the latest vendor patches.
REDCap - Minor Update
Resolved Apr 9, 2026 at 8:15am UTC
The REDCap server will undergo an incremental update at this time. During the installation and subsequent restart, the system may be unavailable for up to 10 minutes. This update helps ensure the continued security and functionality of the application.
Network - Firmware Upgrade in Various Locations
Resolved Apr 9, 2026 at 6:00am UTC
Due to maintenance to maintain network security and stability, there may be brief losses of network connectivity in the following locations:
- 1 East
- 2 East
- 3 East
- 4 East
- 4 East South
- 6 East
- 8 East
- Boiler House
- Carpenters Workshop
- Norwood House
- Sports Hall
Disruption should be minimal, as devices will be moved between access points during the upgrade. However, some users may experience a short outage at some point during the process.