Accounts and Passwords
Accounts and password related services, including authentication and single sign-on.
Operational
Business Objects
Reporting and analytics tools for business intelligence and decision-making.
Operational
Business Intelligence (Power BI)
Reporting, dashboards, and data visualisation services. Provided via Microsoft Power BI.
Operational
Business World - Client/Web
Finance, procurement, research and costing system. Note: Business World was formerly known as Agresso.
Operational
Business World - Procurement eMarketplace
Marketplace purchasing system used with Business World. Note: Business World was formerly known as Agresso.
Operational
CRM (Dynamics 365)
Customer relationship management system for tracking and managing interactions. Provided via Microsoft Dynamics 365.
Degraded
Email and Calendar
Email, calendaring and mailing list services. Provided by Microsoft 365.
Operational
File Storage and Sharing
File storage and sharing solutions, such as the H: Drive, X: Drive, and Microsoft OneDrive.
Operational
GitHub Enterprise
Enterprise-level version control and collaboration platform for code.
Operational
Inspera
Digital assessment and examination platform.
Operational
iTrent
Human Resources and payroll management system.
Operational
Lecture Room AV
Lecture rooms and their AV-related hardware, such as projectors, microphones, etc.
Operational
linux.bath
Linux Virtual Desktop Infrastructure (VDI).
Operational
Microsoft Power BI
Business analytics service for visualizing data and sharing insights.
Operational
Microsoft Teams
Collaboration platform for chat, meetings, and file sharing.
Operational
Moodle
Online learning and course management system.
Operational
Network (Ethernet & Wi-Fi)
Network and internet connectivity services, both wired (Ethernet) and wireless (Wi-Fi).
Operational
Power Platforms (Business Support Systems)
Integrated systems supporting business operations and workflows.
Operational
Public Access Computers
Computers available for use in public areas on campus, such as the Library, in Labs, etc.
Operational
Pure
The University's Current Research Information System (CRIS).
Operational
Re:View (Panopto)
Lecture capture and video management platform.
Degraded
Research Computing (HPC)
High-performance computing resources for research activities, such as Nimbus, Anatra and Isambard.
Operational
SAMIS
Student administration and information management system.
Operational
Self-Service Portal (TOPdesk)
The Self-Service and Operator ITSM portal. Provided by TOPdesk.
Operational
Software
Access to various software application downloads and licenses.
Maintenance
Telephony
Telephony services provided by the Maintel (analogue) phone system, alongside Teams Calling (M365).
Operational
Timetabling (MyTimetable)
The MyTimetable service and its data feed.
Operational
University Print Service
Printing services for students and staff.
Operational
UniDesk, UniApps, AdminDesk
Virtual Desktop Infrastructure (VDI) providing remote access to applications and files.
Operational
VPN
Virtual private network for secure remote access to University software and resources.
Operational
Website (bath.ac.uk)
The public-facing bath.ac.uk website.
Operational
Other
This section includes services that fall outside DDaT's standard support remit but may still impact users.
Operational