Some services are degraded

We are continuing to investigate an issue affecting Apple iPhone and iPad devices, where users may intermittently encounter an “Incompatible Browser” error when attempting to install the VPN from connect.bath.ac.uk.

In the meantime, users can still configure VPN access by following the Manual VPN Setup Instructions.

We will share further updates as soon as more information becomes available, and apologise for any inconvenience this may cause.

Our Networks team has implemented a temporary mitigation to help reduce the frequency of the intermittent “Server Error” message. While this is not expected to fully resolve the issue, it should significantly decrease how often it occurs. We continue to investigate the root cause and are monitoring the impact of the mitigation.

We are carrying out a phased migration of on-campus file storage from our existing systems to new storage solution. This work will take place over several weeks and may cause planned, temporary disruptions to some shared file services.

This migration moves file storage onto a modern, fully supported platform, improving reliability, security, and long-term sustainability of shared file services.

Further updates will be provided as the migration progresses.

This issue is now resolved.

We are replacing end-of-life Network (Ethernet & Wi-Fi) equipment in this location to improve connectivity, security, and enable new features. Users may experience brief interruptions (around 1 minute) to both wired and Wi-Fi connections during this upgrade.

According to Microsoft, the latest cumulative update for Windows 11 includes a fix for this issue. This update is delivered automatically through Windows Update and Microsoft Update.