PEPI quarterly patching Sep 19 at 05:30pm BST SAMIS and HUB quarterly patching Sep 18 at 05:30pm BST SAMIS Business Objects Maintenance Sep 18 at 12:01am BST iTrent and MISP12 quarterly patching Sep 17 at 05:30pm BST Network and Wi-Fi upgrades Sep 17 at 08:00am BST Grouper quarterly patching Sep 16 at 05:30pm BST

Some services are degraded

Accounts and Passwords
Business Objects
Business Support Systems
Business World (Agresso)
Business World (Agresso) Marketplace
CRM (Microsoft Dynamics 365)
Email and Calendar
File Storage and Sharing
GitHub Enterprise
Help Portal (TOPdesk)
Inspera
iTrent
linux.bath
Microsoft Power BI
Microsoft Teams
Moodle
Network and Internet
Public Access Computers
Pure
Re:View (Panopto)
Research Computing
SAMIS
Software
Telephony
University Print Service
UniDesk and AdminDesk
VPN
Wiki

Previous incidents

Sep 14, 2024

Business Objects (SAMIS) - some users unable to log in

Degraded

Updated Sep 12 at 12:00pm BST

The teams within DDaT have identified and fixed an issue this morning that we hope is the root cause of the issues you have been experiencing for the last couple of days.

We hope that you will not experience further issues this afternoon.

If you do experience further problems, can you please log a fresh TOPdesk ticket so that we are aware of this.

1 previous update
Sep 13, 2024

Network, Wi-Fi and VPN issues in various locations

Degraded

Resolved Sep 13 at 10:00am BST

This issue is now resolved.

2 previous updates
Sep 12, 2024

Intermittent VPN performance issues

Degraded

Resolved Sep 12 at 08:00am BST

This issue is now resolved.

3 previous updates

Typecase and SAMIS (third-party data) quarterly patching/maintenance

Maintenance

Resolved Sep 12 at 05:30pm BST

Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable.

vCenter1 and vCenter2 upgrade

Maintenance

Resolved Sep 12 at 09:30am BST

vCenter1 and vCenter2 will be unavailable for up to 2 hours during this maintenance window. One vCenter appliance will be updated and confirmed working before updating the other.
Sep 11, 2024

Agresso, Marketplace & NESA quarterly patching/maintenance

Maintenance

Resolved Sep 11 at 05:30pm BST

Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable.

Network and Wi-Fi disruption in Pulteney Court

Maintenance

Resolved Sep 11 at 08:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in this location. Desk phones may also restart.
Sep 10, 2024

FoodDirect (Agresso Interface) and Rheumatology quarterly patching/maintenance

Maintenance

Resolved Sep 10 at 05:30pm BST

Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable.

Network and Wi-Fi disruption in Dartmouth Avenue (and Plymouth)

Maintenance

Resolved Sep 10 at 08:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in this location. Desk phones may also restart.
Sep 09, 2024

MySQL and Wiki quarterly patching/maintenance

Maintenance

Resolved Sep 09 at 05:30pm BST

Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable.
Previous updates