Network and Wi-Fi disruption in 7 West (7W) building Oct 05 at 05:00am BST Network and Wi-Fi disruption in building 6 West (6W) Sep 28 at 05:00am BST

Some services are degraded

The Wiki (Confluence) is currently only available when connected to the University's VPN. For information regarding how to connect your device to the VPN, please visit: http://go.bath.ac.uk/vpn
Accounts and Passwords
Business Objects
Business Support Systems
Business World (Agresso)
Business World (Agresso) Marketplace
CRM (Microsoft Dynamics 365)
Email and Calendar
File Storage and Sharing
GitHub Enterprise
Help Portal (TOPdesk)
Inspera
iTrent
linux.bath
Microsoft Power BI
Microsoft Teams
Moodle
Network and Internet
Public Access Computers
Pure
Re:View (Panopto)
Research Computing
SAMIS
Software
Telephony
University Print Service
UniDesk and AdminDesk
VPN
Wiki

Previous incidents

Sep 28, 2023

The wiki (Confluence) is currently unavailable

Downtime

Updated Sep 06 at 01:04pm BST

The Wiki (Confluence) is again currently only available when connected to the University's VPN. For information regarding how to connect your device to the VPN, please visit: http://go.bath.ac.uk/vpn

8 previous updates
Sep 27, 2023

BeyondTrust unavailable due to server upgrade

Maintenance

Resolved Sep 27 at 05:00pm BST

BeyondTrust, our IT remote support software, will be unavailable on Wednesday 27 September between 5pm and 6pm. This is due to a server upgrade to continue software support.

Network and Wi-Fi disruption in 6 East building (6E)

Maintenance

Resolved Sep 27 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Wednesday 27 September between 5:00am and 9:00am in 6 East. Desk phones may also restart.

Sep 26, 2023

iTrent, including MSS and ESS, unavailable due to an upgrade to the latest so...

Maintenance

Resolved Sep 26 at 05:30pm BST

ITrent, the University’s HR and Payroll system, including Employee Self Service (ESS) and Manager Self-Service (MSS) will be unavailable due to an upgrade. This is to update iTrent to the latest software version so we can maintain the stability of the system and apply any security fixes.

Unavailability of UniApps services

Maintenance

Resolved Sep 26 at 07:00am BST

All UniApps services will be unavailable on Tuesday 26 September between 7:00am and 8:00am. This is due to annual software refresh to make the latest versions of software available.
Sep 25, 2023

Room Service application unavailable

Maintenance

Resolved Sep 25 at 07:00am BST

The Room Service application, used for managing student accommodation bookings/arrivals and occupancy, will be unavailable in order to resolve a reported fault.
Sep 23, 2023

TOPdesk self-service portal unavailable due to emergency maintenance

Maintenance

Resolved Sep 22 at 08:00pm BST

TOPdesk, the University’s self-service portal to contact a department or service, will be unavailable this evening and overnight (from 8:00pm Friday 22 September until 6:00am Saturday 23 September). This is to enable critical changes to reduce current performance issues.
Sep 22, 2023

Moodle enrolment issue

Degraded

Resolved Sep 22 at 01:32pm BST

This issue has now been resolved. If you are experiencing issues logging into Moodle, please contact the IT Service Desk.

1 previous update

Network issues (Wi-Fi) in 10 East (SoM)

Degraded

Resolved Sep 22 at 01:08pm BST

We resolved the issue Monday morning at 10:00am.

1 previous update
Previous updates