Quarterly update of Nextcloud (files.bath.ac.uk) Jun 27 at 07:00am BST Shared drives routine patching/maintenance Jun 25 at 07:00am BST Wi-Fi surveys in various locations (24/06 - 05/07) Jun 24 at 06:00am BST Network and Wi-Fi disruption in the Library Jun 24 at 05:00am BST Agresso, Marketplace & NESA routine maintenance/patching Jun 21 at 05:00pm BST FoodDirect (Agresso Interface) and Rheumatology quarterly patching Jun 20 at 05:30pm BST Labview network license update/maintenance Jun 20 at 08:00am BST

Some services are degraded

Accounts and Passwords
Business Objects
Business Support Systems
Business World (Agresso)
Business World (Agresso) Marketplace
CRM (Microsoft Dynamics 365)
Email and Calendar
File Storage and Sharing
GitHub Enterprise
Help Portal (TOPdesk)
Inspera
iTrent
linux.bath
Microsoft Power BI
Microsoft Teams
Moodle
Network and Internet
Public Access Computers
Pure
Re:View (Panopto)
Research Computing
SAMIS
Software
Telephony
University Print Service
UniDesk and AdminDesk
VPN
Wiki

Previous incidents

Jun 19, 2024

Issue affecting Teams desk phones (Yealink, etc)

Degraded

Updated Jun 19 at 02:00pm BST

We have now identified the cause of the issue, however, all campus-based desk phones have again been signed out, and will need to be signed back in by our resolver teams.

We will provide further updates as soon as possible.

2 previous updates

Issue affecting Business Objects authentication

Degraded

Updated Jun 19 at 09:44am BST

We have been informed that the "The Business Objects service on SAMIS is still degraded".

2 previous updates

files.bath.ac.uk is currently experiencing issues

Degraded

Created Dec 18 at 09:33am GMT

We're aware of files.bath.ac.uk access issues to the H: & X: drives following upgrades on Tuesday, 12/12/2023. This was the first step in a series of updates required to hopefully improve security by moving us to supported versions of Ubuntu & Nextcloud.

As a workaround, we recommend mapping the drives:

For Windows devices, the steps are available via: https://bath.topdesk.net/tas/public/ssp/content/detail/knowledgeitem?unid=8839ca34-4f47-40ca-98b1-0bacb230ee66

Alternatively, the ...

Business Objects maintenance (server restart)

Maintenance

Resolved Jun 19 at 06:00pm BST

Business Objects will briefly be unavailable during this time.

Jun 17, 2024

Issue affecting sending emails via TOPdesk

Degraded

Resolved Jun 17 at 11:01am BST

This issue has now been resolved.

3 previous updates

Jun 14, 2024

Typecase and SAMIS (third-party data) quarterly patching

Maintenance

Resolved Jun 14 at 05:30pm BST

Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable.

Jun 13, 2024

PEPI, Hub quarterly patching

Maintenance

Resolved Jun 13 at 05:30pm BST

Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable.