Faulty Power Module Replacement - 4ES Data Centre
Jul 11 at 09:00am BST
Network and Wi-Fi Disruption in Woodland Court
Jul 10 at 08:00am BST
Network (Wi-Fi and Ethernet) - Infrastructure Firmware Upgrade
Jul 09 at 07:00am BST

Some services are degraded

Accounts and Passwords
Business Objects
Business Support Systems
Business World (Agresso)
CRM (Microsoft Dynamics 365)
Email and Calendar
File Storage and Sharing
GitHub Enterprise
Inspera
iTrent
Lecture Room AV
linux.bath
Microsoft Power BI
Microsoft Teams
Moodle
Network and Internet
Public Access Computers
Pure
Re:View (Panopto)
Research Computing
SAMIS
Self-Service Portal (TOPdesk)
Software
Telephony
Timetabling
University Print Service
UniDesk and AdminDesk
VPN
Website (bath.ac.uk)
Other

Previous incidents

Jul 07, 2025

AdminDesk - Black Screen Issue

Degraded

Created Jul 04 at 03:15pm BST

We are aware of reports of issues when navigating away from (e.g. minimising) and subsequently returning to RDS sessions (e.g. AdminDesk) which result in a black screen and require reconnecting to continue working. We are working with Microsoft to determine the appropriate solution and will update you once we have further information. This issue only affects Windows 11 devices.

Agresso - Intermittent Authentication Issues

Degraded

Created Jul 04 at 10:50am BST

We are investigating an intermittent issue affecting signing in to Business World (Agresso).

Please try signing in again, or close and re-open your browser, as it should then allow you to access Agresso normally.

We will provide further updates as soon as possible, and apologise for any inconvenience caused.

Jul 04, 2025

Bomgar (BeyondTrust) - Upgrade

Maintenance

Resolved Jul 04 at 05:00pm BST

Due to software and security updates to the underlying service infrastructure, remote access provided by Beyond Trust Remote Support (Bomgar / support.bath.ac.uk) will not be available during this upgrade.

Jul 03, 2025

DecisionTime - Certificate Renewal

Maintenance

Resolved Jul 03 at 12:00pm BST

DecisionTime will undergo a certificate renewal to maintain secure access. New logins may be briefly unavailable during the change, and existing sessions may be logged out. The disruption is expected to last less than 10 minutes.

PURE - Certificate Renewal

Maintenance

Resolved Jul 03 at 10:00am BST

PURE will undergo a certificate renewal to maintain secure access. New logins may be briefly unavailable during the change, and existing sessions may be logged out. The disruption is expected to last less than 10 minutes

Jul 02, 2025

Panopto - Service Outage

Degraded

Resolved Jul 02 at 10:45am BST

This issue is now resolved.

1 previous update

CAFM - Service Unavailable

Degraded

Resolved Jul 02 at 10:00am BST

This issue is now resolved.

1 previous update

Network and Wi-Fi Disruption in 4 East, Level 2

Maintenance

Resolved Jul 02 at 09:00am BST

We have been informed by the Campus Infrastructure team that, due to power-related maintenance in this building/area, network connectivity may be unavailable in the following rooms during this time:

  • 1.07
  • 1.11
  • 1.18
  • 1.25
  • 1.23
  • 3.17

Network and Wi-Fi Disruption in the Library

Maintenance

Resolved Jul 02 at 08:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in this location. Desk phones may also restart.

Jul 01, 2025

Maple - Network License Update

Maintenance

Resolved Jul 01 at 08:00am BST

This software will be unavailable for approximately 30 minutes while we update the licence manager.