Access & Accounts
User accounts, passwords, authentication, and access to University IT systems and services.
Operational
Business Objects
Reporting and analytics tools for business intelligence and decision-making.
Operational
Business Intelligence (Power BI)
Reporting, dashboards, and data visualisation services. Provided via Microsoft Power BI.
Operational
Business World (Agresso) - Client/Web
Finance, procurement, HR, payroll, and business management services provided through Unit4 Business World (Agresso).
Operational
Business World - Procurement eMarketplace
Marketplace purchasing system used with Business World. Note: Business World was formerly known as Agresso.
Operational
CRM (Dynamics 365)
Customer relationship management system for tracking and managing interactions. Provided via Microsoft Dynamics 365.
Operational
Email and Calendar
Email, calendaring and mailing list services. Provided by Microsoft 365.
Operational
Engage
Online learning and course management system for distance learners.
Operational
File Storage & Sharing
University-managed storage for files and documents, including secure sharing and collaboration services.
Operational
GitHub Enterprise
Enterprise-level version control and collaboration platform for code.
Operational
Inspera
Digital assessment and examination platform.
Operational
iTrent
Human Resources and payroll management system.
Operational
Lecture Room AV
Lecture rooms and their AV-related hardware, such as projectors, microphones, etc.
Operational
linux.bath
Linux Virtual Desktop Infrastructure (VDI).
Operational
Microsoft Teams
Collaboration platform for chat, meetings, and file sharing.
Operational
Moodle
Online learning and course management system.
Operational
Network (Ethernet & Wi-Fi)
Wired and wireless network connectivity services across campus and University-managed locations.
Operational
Public Access Computers
Computers available for use in public areas on campus, such as the Library, in Labs, etc.
Operational
Pure
The University's Current Research Information System (CRIS).
Operational
Re:View (Panopto)
Lecture capture and video management platform.
Operational
Research Computing (HPC)
High-performance computing resources and specialist infrastructure supporting research and data-intensive workloads.
Operational
SAMIS
The University's student records and administration system for managing student information, assessment, progression, and award data.
Operational
Self-Service Portal (TOPdesk)
The Self-Service and Operator ITSM portal. Provided by TOPdesk.
Operational
Software
University-provided software applications, licensing, installation, and software delivery services.
Operational
Telephony
Telephony services provided by the Maintel (analogue) phone system, alongside Teams Calling (M365).
Operational
Timetabling (MyTimetable)
The MyTimetable service and its data feed.
Operational
University Print Service
Printing services for students and staff.
Operational
UniDesk, UniApps, AdminDesk
Virtual desktops and applications that provide secure access to University software and services from any location.
Operational
VPN
Virtual private network for secure remote access to University software and resources.
Operational
Website (bath.ac.uk)
The public-facing bath.ac.uk website.
Operational
Other
This section includes services that fall outside DDaT's standard support remit but may still impact users.
Degraded