This issue is now resolved.

The underlying cause of this issue has now been resolved. Our technical team is currently working to convert the remaining emails into cases. This incident will be marked as resolved once that process is complete.

We are currently experiencing an issue with the Applicant CRM where emails are not being converted into cases across all queues. This was caused by a failed deployment that disconnected the automated workflows responsible for this process. The cause has been identified, and a fix is in progress. We are also preparing to convert any affected emails into cases to ensure no queries are missed.