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Degraded

AdminDesk - Office Apps Licensing Issue

Sep 22 at 09:00am BST
Affected services
UniDesk and AdminDesk

Resolved
Sep 25 at 09:30am BST

This issue is now resolved.

Updated
Sep 23 at 10:45am BST

A change has been scheduled for tomorrow to bring AdminDesk in line with Microsoft’s recommended configuration, which should fix the problem.

In the meantime, we recommend using Microsoft Office on a device other than AdminDesk until the update has been applied.

Updated
Sep 23 at 09:30am BST

We are seeing a recurrence of this issue and are investigating the cause. We will provide further updates as soon as we know more.

Updated
Sep 22 at 11:25am BST

This issue is now resolved.

Updated
Sep 22 at 09:40am BST

We have identified the cause of the problem and are currently applying a fix to all hosts. This should be resolved within the next few minutes. If you are still affected, please try restarting your Office applications.

Created
Sep 22 at 09:00am BST

Following this morning’s AdminDesk upgrade, some users are unable to access Microsoft 365 Apps due to a licensing problem. EUC are investigating.