Back to overview
Resolved
Applicant CRM - Messages are not being tracked (Applicant CRM, Student Journey, OSCAR)
28 October 2025 at 17:45 UTC
Affected services
CRM (Dynamics 365)
Resolved
29 October 2025 at 12:35 UTC
The cause was identified as a Microsoft outage, and the service has now been restored.
Affected services
CRM (Dynamics 365)
Created
28 October 2025 at 17:45 UTC
We are currently investigating reports of a service degradation condition affecting Dynamics 365 (Applicant CRM, Student Journey, OSCAR). Messages are not being tracked from the Exchange Mailbox into Dynamics 365.
We are currently investigating as this may be a wider Microsoft issue and will provide more details as soon as possible.
Affected services
CRM (Dynamics 365)