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Resolved
TOPdesk - Search Unavailable (for Operators)
5 November 2025 at 08:20 UTC
Affected services
Self-Service Portal (TOPdesk)
Resolved
6 November 2025 at 08:55 UTC
This issue is now resolved.
Affected services
Self-Service Portal (TOPdesk)
Created
5 November 2025 at 08:20 UTC
We are investigating an issue affecting TOPdesk's search functionality (for Operators).
The issue impacts the search functionality only. You can still directly open tickets by entering "I25-XXXXXXX" into the search field and hitting the search button.
We will provide further updates as soon as possible, and apologise for any inconvenience caused.
Affected services
Self-Service Portal (TOPdesk)