Some services are degraded

Accounts and Passwords
Business Objects
Business Support Systems
Business World (Agresso)
CRM (Microsoft Dynamics 365)
Email and Calendar
File Storage and Sharing
GitHub Enterprise
Inspera
iTrent
Lecture Room AV
linux.bath
Microsoft Power BI
Microsoft Teams
Moodle
Network and Internet
Public Access Computers
Pure
Re:View (Panopto)
Research Computing
SAMIS
Self-Service Portal (TOPdesk)
Software
Telephony
Timetabling
University Print Service
UniDesk and AdminDesk
VPN
Website (bath.ac.uk)

Previous incidents

May 24, 2025

SAMIS Business Objects – Search Functionality Unavailable

Degraded

Created May 23 at 04:39pm BST

We’re currently experiencing an issue affecting the search functionality in SAMIS Business Objects due to a problem with indexing.

A re-indexing process has been initiated, which is expected to resolve the issue. However, this process can take some time to complete, so search may remain unavailable for the rest of today.

All other functionality remains unaffected.

We’ll provide an update once indexing completes or if the situation changes. Thank you for your patience.
May 21, 2025

Issue affecting Examinations Timetables (SAMIS)

Degraded

Resolved May 21 at 08:45am BST

This issue is now resolved.This issue is now resolved.

1 previous update

Issue affecting MyTimetable

Downtime

Resolved May 21 at 08:15am BST

This issue is now resolved.

1 previous update
May 20, 2025

REDCap Live - OS Upgrade

Maintenance

Resolved May 20 at 07:00am BST

The REDCap Live application will be unavailable during this time due to a scheduled upgrade.
May 19, 2025

Issue affecting Business World (Agresso) Authentication

Degraded

Resolved May 19 at 09:35am BST

The issue affecting Business World (Agresso) authentication has now been resolved.

1 previous update

Issue affecting SAMIS Authentication

Degraded

Resolved May 19 at 09:35am BST

The issue affecting SAMIS authentication has now been resolved.

1 previous update

Pure Live - Upgrade

Maintenance

Resolved May 19 at 08:00am BST

The Pure LIVE system will be upgraded to version 5.32.2. The service may be temporarily unavailable during this time.

Synergy - Application Upgrade

Maintenance

Resolved May 15 at 10:00am BST

The Synergy application will be upgraded to version 1.9.8 by the supplier (CACI) during this time.
Previous updates