On 14 September 2026, the University's Self-Service Portal will be updated with a refreshed design and an improved DDaT Support section to help users find services and support more easily.

The DDaT Support area will be reorganised by service type, such as accounts, storage, network connectivity, hardware, and software, rather than by task. Several forms will be moved or redesigned, and new request options will be introduced based on user feedback.

Users will continue to sign in as normal, and all existing requests and records will remain available. The portal address will not change.

If you regularly use DDaT Support, you may notice that some services are located in different places following the update. Any saved or bookmarked links to individual forms may no longer work and should be replaced with links from within the Self-Service Portal.

These changes will provide a cleaner, more intuitive experience, improve accessibility and mobile usability, and make it easier to find the support you need.

No downtime is expected during the implementation. If any issues are identified following the change, they will be monitored and addressed as quickly as possible.