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Resolved

iTrent - Upgrade (ESS & MSS)

Jul 28, 2026 at 6:00am UTC  –  Jul 28, 2026 at 10:16am UTC
Affected services
iTrent

Resolved
Jul 28, 2026 at 10:16am UTC

Maintenance ended

Updated
Jul 28, 2026 at 10:16am UTC

This maintenance is now complete. Thank you for your patience.

Updated
Jul 28, 2026 at 8:14am UTC

Unfortunately, due to an issue encountered during the iTrent upgrade, our technical team is required to re-run the entire upgrade process.

As a result, iTrent will remain unavailable until this work has been completed. At present, we estimate that the service will be restored by approximately 11:00.

We apologise for the extended disruption and will provide further updates as soon as more information becomes available.

Created
Jul 28, 2026 at 6:00am UTC

iTrent, the University's HR and Payroll system, including Employee Self Service (ESS) and Manager Self Service (MSS), will be unavailable for up to two hours during this maintenance window while an upgrade is carried out.

During this time, users will be unable to access iTrent, ESS, or MSS. This update will bring iTrent onto the latest supported software version, helping to maintain the security, stability, and reliability of the service, while applying the latest fixes and improvements.