Some services are degraded

Last updated on Oct 03 at 03:05am BST

Accounts and Passwords
Degraded
Business Objects
Operational
Business Support Systems
Operational
Business World (Agresso)
Operational
CRM (Microsoft Dynamics 365)
Operational
Email and Calendar
Operational
File Storage and Sharing
Operational
GitHub Enterprise
Operational
Inspera
Operational
iTrent
Operational
Lecture Room AV
Operational
linux.bath
Operational
Microsoft Power BI
Operational
Microsoft Teams
Operational
Moodle
Operational
Network and Internet
Degraded
Public Access Computers
Operational
Pure
Operational
Re:View (Panopto)
Operational
Research Computing
Operational
SAMIS
Operational
Self-Service Portal (TOPdesk)
Operational
Software
Operational
Telephony
Operational
Timetabling
Operational
University Print Service
Operational
UniDesk and AdminDesk
Operational
VPN
Operational
Website (bath.ac.uk)
Operational
Other
Operational

Previous incidents

Oct 03, 2025

Issue creating and issuing new user accounts

Degraded

Created Oct 02 at 03:44pm BST

We are currently experiencing issues with our account admin centre and are unable to issue new user accounts, we are working to resolve.

Setup Assistant (Eduroam) - iOS Device Error

Degraded

Updated Oct 01 at 09:00am BST

This issue is still ongoing. Our network team are actively working with the supplier (SecureW2) to resolve the problem. In the meantime, please continue to use the provided workaround to connect.

1 previous update

Oct 02, 2025

iTrent - Person Finder Integration Issue

Degraded

Resolved Oct 02 at 10:00am BST

This issue is now resolved.

2 previous updates

Oct 01, 2025

Network (Wi-Fi + Ethernet) - Firmware Upgrade (2)

Maintenance

Resolved Oct 01 at 04:00am BST

Due to essential maintenance to enhance network security and stability, there may be brief interruptions to both Wi-Fi and Ethernet connectivity.

Disruption should be minimal, as devices will be moved between access points during the upgrade. However, some users may experience a short outage at some point during the process.

Sep 30, 2025

Authentication - Performance Issues

Degraded

Resolved Sep 30 at 05:30pm BST

This issue appears to have stabilised and is considered resolved.

1 previous update

Network (Wi-Fi + Ethernet) - Firmware Upgrade (1)

Maintenance

Resolved Sep 30 at 04:00am BST

Due to essential maintenance to enhance network security and stability, there may be brief interruptions to both Wi-Fi and Ethernet connectivity.

Disruption should be minimal, as devices will be moved between access points during the upgrade. However, some users may experience a short outage at some point during the process.

Sep 29, 2025

Secure Downloads - 'Service Unavailable' Error

Degraded

Resolved Sep 29 at 11:18am BST

This issue is now resolved.

1 previous update

SITS, HUB, PEPI - Quarterly Patching

Maintenance

Resolved Sep 29 at 05:30pm BST

Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable.

Business Objects - iTrent Universe Upgrade

Maintenance

Resolved Sep 29 at 08:00am BST

Business Objects for iTrent will be upgraded to the latest version to support HR reporting. During this time, Business Objects for iTrent will be unavailable for around 7 hours.

Please note that Business Objects for SAMIS is unaffected and will remain available.