Some services are degraded

Accounts and Passwords

Business Objects

Business Support Systems

Business World (Agresso)

CRM (Microsoft Dynamics 365)

Email and Calendar

File Storage and Sharing

GitHub Enterprise

Inspera

iTrent

Lecture Room AV

linux.bath

Microsoft Power BI

Microsoft Teams

Moodle

Network and Internet

Public Access Computers

Pure

Re:View (Panopto)

Research Computing

SAMIS

Self-Service Portal (TOPdesk)

Software

Telephony

Timetabling

University Print Service

UniDesk and AdminDesk

VPN

Website (bath.ac.uk)

Previous incidents

May 19, 2025

Issue affecting VPN (when authenticating via MFA)

Degraded

Created May 16 at 10:45am BST

We are aware of an issue affecting the VPN following a certificate update. Our network team is actively investigating and working towards a resolution. We will provide an update once the issue has been resolved.

May 16, 2025

Applicant CRM - Email to Case Conversion Issue

Degraded

Resolved May 16 at 02:20pm BST

This issue is now resolved.

2 previous updates

Synergy - Application Upgrade

Maintenance

Resolved May 15 at 10:00am BST

The Synergy application will be upgraded to version 1.9.8 by the supplier (CACI) during this time.

May 15, 2025

Issue affecting various SAMIS integrations

Degraded

Resolved May 15 at 10:00am BST

This issue is now resolved.

1 previous update

Business Objects - Brief Maintenance

Maintenance

Resolved May 15 at 09:30am BST

Business Objects will undergo brief maintenance, during which users may experience a short disruption to service. Normal access will resume once maintenance is complete.

May 14, 2025

Network and Wi-Fi issue in Clevelands, Canal Wharf & Holburne Museum

Degraded

Resolved May 14 at 09:35am BST

This issue is now resolved.

2 previous updates

Previous updates