Mahara - Upgrade
Sep 09 at 09:00am BST
Self-Service Portal (TOPdesk) – Database Maintenance (by Supplier)
Sep 07 at 09:00am BST

Some services are degraded

AdminDesk - Intermittent Black Screen Issue
On Windows 11 devices, returning to an RDS session (e.g. AdminDesk) after minimising the window may cause a black screen. If this happens, please close and reopen the session to continue working.

Business World (Agresso) - Intermittent Sign-In Issue
We are aware of a very intermittent authentication issue affecting Agresso. As a workaround, please try signing in again. If the issue persists, close and re-open your browser before attempting to sign in once more.

Accounts and Passwords
Operational
Business Objects
Operational
Business Support Systems
Operational
Business World (Agresso)
Operational
CRM (Microsoft Dynamics 365)
Operational
Email and Calendar
Operational
File Storage and Sharing
Operational
GitHub Enterprise
Operational
Inspera
Operational
iTrent
Operational
Lecture Room AV
Operational
linux.bath
Operational
Microsoft Power BI
Operational
Microsoft Teams
Operational
Moodle
Operational
Network and Internet
Operational
Public Access Computers
Operational
Pure
Operational
Re:View (Panopto)
Operational
Research Computing
Operational
SAMIS
Operational
Self-Service Portal (TOPdesk)
Operational
Software
Operational
Telephony
Operational
Timetabling
Operational
University Print Service
Operational
UniDesk and AdminDesk
Degraded
VPN
Operational
Website (bath.ac.uk)
Operational
Other
Maintenance

Previous incidents

Sep 02, 2025

TOPdesk - Search Functionality (for Operators)

Degraded

Resolved Sep 02 at 08:15am BST

This issue is now resolved.

5 previous updates

AdminDesk - Black Screen Issue

Degraded

Updated Sep 01 at 09:00am BST

We are continuing to work closely with Microsoft to identify the root cause and permanent fix for this issue. Despite extensive troubleshooting, the problem is still occurring, and the case is now pending escalation with Microsoft.

We sincerely apologise for the ongoing disruption and will share further updates as soon as we have more information.

1 previous update

UniHub - Migration by Supplier

Maintenance

Maintenance Sep 02 at 03:00pm BST

UniHub (https://unihub.bath.ac.uk/) will be unavailable for one day while it is migrated to the supplier’s cloud platform.

iTrent - Upgrade (Phase 2)

Maintenance

Resolved Sep 02 at 07:00am BST

Trent Employee Self Service (ESS) and Manager Self Service (MSS) will be unavailable for up to 6 hours while essential maintenance and upgrades are carried out. This work is necessary to ensure the continued reliability and performance of the service.
Sep 01, 2025

iTrent - Upgrade (Phase 1)

Maintenance

Resolved Sep 01 at 05:00pm BST

Trent Employee Self Service (ESS) and Manager Self Service (MSS) will be unavailable for up to 1 hour while essential maintenance and upgrades are carried out. This work is necessary to ensure the continued reliability and performance of the service.
Aug 31, 2025

SPSS 27 & AMOS 30 (and Earlier) – End of Life

Maintenance

Resolved Aug 31 at 05:00pm BST

Please be advised that SPSS version 27 and AMOS version 30 (as well as all earlier versions) will reach End of Life on August 31, 2025. After this date, these versions will cease to function and will no longer be supported.
Aug 29, 2025

Engage - Authentication Issues

Degraded

Resolved Aug 29 at 08:30am BST

This issue is now resolved.

1 previous update
Aug 28, 2025

Network and Wi-Fi - Upgrade in Woodland Court

Maintenance

Resolved Aug 28 at 08:00am BST

We are replacing end-of-life network equipment in this location to improve connectivity, security, and enable new features. Users may experience brief interruptions (around 1 minute) to wired and Wi-Fi connections during this upgrade.

Network and Wi-Fi - Upgrade in 4 South

Maintenance

Resolved Aug 28 at 08:00am BST

We are replacing end-of-life network equipment in this location to improve connectivity, security, and enable new features. Users may experience brief interruptions (around 1 minute) to wired and Wi-Fi connections during this upgrade.
Aug 27, 2025

Engage - Migration by Supplier

Maintenance

Resolved Aug 27 at 09:00am BST

Engage (https://engage.bath.ac.uk), the Virtual Learning Environment for Distance Learning students (https://online.bath.ac.uk/), will be unavailable on Wednesday 27th August while the supplier carries out a migration.

Network and Wi-Fi - Maintenance in Various Locations

Maintenance

Resolved Aug 27 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations:

  • 1 West
  • 10 East
  • Aquilla
  • Chancellors Building
  • Eastern Residences
  • Green Park House
  • Library
  • Quads A
  • Quads B
  • The Edge
  • Woodland Court

Desk phones may also restart.
Previous updates