Accounts and Passwords
Accounts and password related services, including authentication.
Operational
Business Objects
Reporting and analytics tools for business intelligence and decision-making.
Operational
Business Support Systems
Integrated systems supporting business operations and workflows. Applications include TRAD and BSS Boards.
Operational
Business World (Agresso)
The University's procurement and purchasing platform.
Degraded
CRM (Microsoft Dynamics 365)
ustomer relationship management system for tracking and managing interactions.
Operational
Email and Calendar
University email, calendaring and mailing list services. Provided by Mirosoft 365.
Operational
File Storage and Sharing
File storage and sharing solutions, such as the H: Drive, X: Drive, and Microsoft OneDrive.
Operational
GitHub Enterprise
Enterprise-level version control and collaboration platform for code.
Operational
Inspera
Digital assessment and examination platform.
Operational
iTrent
The University's Human Resources and payroll management system.
Operational
Lecture Room AV
Lecture rooms and their AV-related hardware, such as projectors, microphones, etc.
Operational
linux.bath
The University's Linux Virtual Desktop Infrastructure (VDI).
Operational
Microsoft Power BI
Business analytics service for visualizing data and sharing insights.
Operational
Microsoft Teams
Collaboration platform for chat, meetings, and file sharing.
Operational
Moodle
Online learning and course management system.
Operational
Network and Internet
University network and internet connectivity services, both wired and wireless.
Degraded
Public Access Computers
Computers available for use in public areas on campus, such as the Library, in Labs and the Quick Access PC's.
Operational
Pure
The University's Current Research Information System (CRIS).
Operational
Re:View (Panopto)
Lecture capture (and video management) platform.
Operational
Research Computing
High-performance computing resources for research activities, such as Nimbus, Anatra and Isambard.
Operational
SAMIS
Student administration and information management system.
Operational
Self-Service Portal (TOPdesk)
The Self-Service and Operator ITSM portal (provided by TOPdesk).
Operational
Software
Access to various software application downloads and licenses.
Degraded
Telephony
Telephony services provided by the Maintel (analogue) phone system, alongside Teams Calling (M365).
Operational
Timetabling
The MyTimetable service (and its data feed).
Operational
University Print Service
Printing services for students and staff.
Operational
UniDesk and AdminDesk
The University's Virtual Desktop Infrastructure (VDI).
Operational
VPN
Virtual private network for secure remote access.
Operational
Website (bath.ac.uk)
The public-facing bath.ac.uk website.
Operational
Other
This section includes services that fall outside DDaT's standard support remit but may still impact users.
Operational