Our technical resolver team has checked all CRMs, and can confirm that this issue is now resolved.

Tracking functionality is now operational, and Microsoft has confirmed that the root cause of the initial issue has been resolved.

The queues screen may display intermittent issues that may impact users. Errors can occur when using filters, interacting with columns, or switching between queues.

Fully refreshing (CTRL + F5) the page typically resolves these problems.

We are actively monitoring the situation, and will ensure that all residual issues are completely resolved.

Tracking appears to have resumed around 8 PM, and cases are now visible in the system. We are monitoring the situation before marking it as resolved.

Microsoft have advised that the issue is on their end: "exchange infrastructure responsible for processing email requests is experiencing an outage, leading to impact. We are currently reviewing service diagnostic information to identify the root cause of the issue and determine our next mitigating actions."

We will provide further updates as soon as possible, and apologise for any inconvenience caused.

We are investigating an issue affecting our CRM solution (Dynamics 365).

We will provide further updates as soon as possible, and apologise for any inconvenience caused.