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Resolved

Issue affecting various M365 services

21 January 2025 at 12:45 UTC
Affected services
CRM (Dynamics 365)
Email and Calendar (Outlook)
Microsoft Teams

Resolved
22 January 2025 at 09:00 UTC

We can confirm this morning that this issue is now resolved.

Updated
21 January 2025 at 14:30 UTC

Some of the symptoms, such as calendars not showing within Teams, and some are struggling to create Teams meetings in Outlook, appear to now be resolved.

We are continuing to investigate the other symptoms/issues.

Created
21 January 2025 at 12:45 UTC

We are investigating an issue affecting various M365 services, including, but not limited to:
- Teams Calendar Integration
- Outlook > CRM link (automated harvester)
- Power Automate
- MS Bookings

Users are reporting a variety of symptoms, including sync errors, calendars not showing within Teams, and some are struggling to create Teams meetings in Outlook.

Our M365 Team are investigating, although we believe that this may be a global issue.

We will provide further updates as soon as possible, and apologise for any inconvenience caused.