This issue is now resolved.

Following a database restart on the night of 25th March, search indexes for calls failed to regenerate due to a connection issue. A deadlock on 26th March further prevented index generation. At 8:35 AM today, our SaaS operations team restarted the process, and indexes are now slowly regenerating. While we cannot provide an exact completion time, progress is ongoing.

The issue affecting TOPdesk's search functionality (for Operators) is still present this morning (27/03). We are engaging with TOPdesk to find a solution.

TOPdesk has reported multiple incidents of this issue this morning and is actively investigating. Initial findings suggest that our Incident and Change indexes are currently rebuilding. We will provide further updates as soon as possible.

We appreciate your patience and apologise for any inconvenience caused.

We are investigating an issue affecting TOPdesk's search functionality (for Operators).

We will provide further updates as soon as possible, and apologise for any inconvenience caused.