Previous incidents

May 2025
May 29, 2025
1 incident

Bath.ac.uk – Search Functionality Issue

Degraded

Resolved Jun 09 at 10:38am BST

This issues has now been resolved.

1 previous update
May 28, 2025
1 incident

Network and Wi-Fi disruption in Canal Wharf

Degraded

Resolved May 28 at 11:45am BST

This issue is now resolved.

1 previous update
May 27, 2025
1 incident

Business Objects for SAMIS - Users cannot open reports

Degraded

Resolved May 27 at 11:25am BST

This issue is now resolved.

1 previous update
May 23, 2025
1 incident

SAMIS Business Objects – Search Functionality Unavailable

Degraded

Resolved May 23 at 04:56pm BST

This issue is now resolved.

1 previous update
May 21, 2025
1 incident

Issue affecting Examinations Timetables (SAMIS)

Degraded

Resolved May 21 at 08:45am BST

This issue is now resolved.This issue is now resolved.

1 previous update
May 20, 2025
1 incident

Issue affecting MyTimetable

Downtime

Resolved May 21 at 08:15am BST

This issue is now resolved.

1 previous update
May 19, 2025
2 incidents

Issue affecting Business World (Agresso) Authentication

Degraded

Resolved May 19 at 09:35am BST

The issue affecting Business World (Agresso) authentication has now been resolved.

1 previous update

Issue affecting SAMIS Authentication

Degraded

Resolved May 19 at 09:35am BST

The issue affecting SAMIS authentication has now been resolved.

1 previous update
May 16, 2025
1 incident

Issue affecting VPN (when authenticating via MFA)

Degraded

Resolved May 16 at 01:35pm BST

This issue is now resolved.

1 previous update
May 15, 2025
2 incidents

Applicant CRM - Email to Case Conversion Issue

Degraded

Resolved May 16 at 02:20pm BST

This issue is now resolved.

2 previous updates

Issue affecting various SAMIS integrations

Degraded

Resolved May 15 at 10:00am BST

This issue is now resolved.

1 previous update
May 14, 2025
1 incident

Network and Wi-Fi issue in Clevelands, Canal Wharf & Holburne Museum

Degraded

Resolved May 14 at 09:35am BST

This issue is now resolved.

2 previous updates
April 2025
Apr 30, 2025
1 incident

Guest Wi-Fi Currently Unavailable

Degraded

Resolved Apr 30 at 12:40pm BST

This issue has now been resolved.

1 previous update
Apr 28, 2025
1 incident

Issue Affecting auth.bath.ac.uk Single Sign-on

Degraded

Resolved Apr 28 at 12:20pm BST

This issue is now resolved.

1 previous update
Apr 24, 2025
3 incidents

Module Selection Option Not Appearing (in SAMIS)

Degraded

Resolved Apr 24 at 01:55pm BST

This issue is now resolved.

1 previous update

Issue affecting the Tier 4 Booking System

Degraded

Resolved Apr 24 at 12:40pm BST

This issue is now resolved.

1 previous update

Website Search Function Issue: '504 Gateway Time-out'

Degraded

Resolved Apr 24 at 10:10am BST

Search performance has returned to normal, and the incident is now resolved.

3 previous updates
Apr 23, 2025
1 incident

Issue affecting TOPdesk search (for Operators)

Degraded

Resolved Apr 24 at 08:20am BST

This issue is now resolved.

1 previous update
Apr 22, 2025
1 incident

Agresso Web and Desktop Client currently unavailable

Downtime

Resolved Apr 22 at 03:45pm BST

This issue is now resolved.

2 previous updates
Apr 16, 2025
1 incident

Self Service for macOS and iOS is unavailable

Degraded

Resolved Apr 16 at 02:40pm BST

This issue is now resolved.

1 previous update
Apr 04, 2025
1 incident

Issue Affecting the EssayWriter Software

Degraded

Resolved Apr 10 at 02:04pm BST

This issue has now been resolved.

1 previous update
Apr 02, 2025
1 incident

Issue Affecting External Calling

Degraded

Resolved Apr 04 at 08:30am BST

This issue has now been resolved by our external partner/supplier.

2 previous updates
March 2025
Mar 27, 2025
1 incident

Eduroam Access Issue for Some PGR Mac Users

Degraded

Resolved Apr 04 at 11:00am BST

This issue is now resolved.

3 previous updates
Mar 26, 2025
1 incident

Issue affecting TOPdesk search (for Operators)

Degraded

Resolved Mar 28 at 08:15am GMT

This issue is now resolved.

4 previous updates
Mar 21, 2025
2 incidents

Issue affecting access to various systems/applications

Degraded

Resolved Mar 24 at 12:00pm GMT

We believe the majority of affected applications and services have now been restored. However, some lesser-known instances may still be experiencing issues.

If you encounter an application or service displaying a 'Sorry, but we're having trouble signing you in' message, please log a ticket via the Self-Service Portal, and include details of the error ...

6 previous updates

Network issues across various campus locations

Degraded

Resolved Mar 21 at 10:37am GMT

Access to our network has been restored.

3 previous updates
Mar 19, 2025
1 incident

Agresso - Intermittent "Server Error" Issue

Degraded

Resolved May 06 at 12:00pm BST

This issue is now resolved.

2 previous updates
Mar 18, 2025
1 incident

Phone Service Issue

Degraded

Resolved Mar 18 at 08:57am GMT

This issue is now resolved.

1 previous update
Mar 13, 2025
1 incident

Multiple issues due to overnight power outage

Degraded

Resolved Mar 14 at 11:00am GMT

All residual issues are now resolved.

4 previous updates
Mar 12, 2025
1 incident

SensusAccess is currently unavailabe

Degraded

Resolved Mar 13 at 09:38am GMT

SensusAccess have now resolved this issue.

1 previous update