Previous incidents

May 2025
29 May 2025
1 incident

Bath.ac.uk – Search Functionality Issue

Resolved

Resolved 9 June 2025 at 09:38 UTC

This issues has now been resolved.

1 previous update

28 May 2025
1 incident

Network and Wi-Fi disruption in Canal Wharf

Resolved

Resolved 28 May 2025 at 10:45 UTC

This issue is now resolved.

1 previous update

27 May 2025
1 incident

Business Objects for SAMIS - Users cannot open reports

Resolved

Resolved 27 May 2025 at 10:25 UTC

This issue is now resolved.

1 previous update

23 May 2025
1 incident

SAMIS Business Objects – Search Functionality Unavailable

Resolved

Resolved 23 May 2025 at 15:56 UTC

This issue is now resolved.

1 previous update

21 May 2025
1 incident

Issue affecting Examinations Timetables (SAMIS)

Resolved

Resolved 21 May 2025 at 07:45 UTC

This issue is now resolved.This issue is now resolved.

1 previous update

20 May 2025
1 incident

Issue affecting MyTimetable

Resolved

Resolved 21 May 2025 at 07:15 UTC

This issue is now resolved.

1 previous update

19 May 2025
2 incidents

Issue affecting Business World (Agresso) Authentication

Resolved

Resolved 19 May 2025 at 08:35 UTC

The issue affecting Business World (Agresso) authentication has now been resolved.

1 previous update

Issue affecting SAMIS Authentication

Resolved

Resolved 19 May 2025 at 08:35 UTC

The issue affecting SAMIS authentication has now been resolved.

1 previous update

16 May 2025
1 incident

Issue affecting VPN (when authenticating via MFA)

Resolved

Resolved 16 May 2025 at 12:35 UTC

This issue is now resolved.

1 previous update

15 May 2025
2 incidents

Applicant CRM - Email to Case Conversion Issue

Resolved

Resolved 16 May 2025 at 13:20 UTC

This issue is now resolved.

2 previous updates

Issue affecting various SAMIS integrations

Resolved

Resolved 15 May 2025 at 09:00 UTC

This issue is now resolved.

1 previous update

14 May 2025
1 incident

Network and Wi-Fi issue in Clevelands, Canal Wharf & Holburne Museum

Resolved

Resolved 14 May 2025 at 08:35 UTC

This issue is now resolved.

2 previous updates

April 2025
30 April 2025
1 incident

Guest Wi-Fi Currently Unavailable

Resolved

Resolved 30 April 2025 at 11:40 UTC

This issue has now been resolved.

1 previous update

28 April 2025
1 incident

Issue Affecting auth.bath.ac.uk Single Sign-on

Resolved

Resolved 28 April 2025 at 11:20 UTC

This issue is now resolved.

1 previous update

24 April 2025
3 incidents

Module Selection Option Not Appearing (in SAMIS)

Resolved

Resolved 24 April 2025 at 12:55 UTC

This issue is now resolved.

1 previous update

Issue affecting the Tier 4 Booking System

Resolved

Resolved 24 April 2025 at 11:40 UTC

This issue is now resolved.

1 previous update

Website Search Function Issue: '504 Gateway Time-out'

Resolved

Resolved 24 April 2025 at 09:10 UTC

Search performance has returned to normal, and the incident is now resolved.

3 previous updates

23 April 2025
1 incident

Issue affecting TOPdesk search (for Operators)

Resolved

Resolved 24 April 2025 at 07:20 UTC

This issue is now resolved.

1 previous update

22 April 2025
1 incident

Agresso Web and Desktop Client currently unavailable

Resolved

Resolved 22 April 2025 at 14:45 UTC

This issue is now resolved.

2 previous updates

16 April 2025
1 incident

Self Service for macOS and iOS is unavailable

Resolved

Resolved 16 April 2025 at 13:40 UTC

This issue is now resolved.

1 previous update

4 April 2025
1 incident

Issue Affecting the EssayWriter Software

Resolved

Resolved 10 April 2025 at 13:04 UTC

This issue has now been resolved.

1 previous update

2 April 2025
1 incident

Issue Affecting External Calling

Resolved

Resolved 4 April 2025 at 07:30 UTC

This issue has now been resolved by our external partner/supplier.

2 previous updates

March 2025
27 March 2025
1 incident

Eduroam Access Issue for Some PGR Mac Users

Resolved

Resolved 4 April 2025 at 10:00 UTC

This issue is now resolved.

3 previous updates

26 March 2025
1 incident

Issue affecting TOPdesk search (for Operators)

Resolved

Resolved 28 March 2025 at 08:15 UTC

This issue is now resolved.

4 previous updates

21 March 2025
2 incidents

Issue affecting access to various systems/applications

Resolved

Resolved 24 March 2025 at 12:00 UTC

We believe the majority of affected applications and services have now been restored. However, some lesser-known instances may still be experiencing issues.

If you encounter an application or service displaying a 'Sorry, but we're having trouble signing you in' message, please log a ticket via the Self-Service Portal, and include details of the error ...

6 previous updates

Network issues across various campus locations

Resolved

Resolved 21 March 2025 at 10:37 UTC

Access to our network has been restored.

3 previous updates

19 March 2025
1 incident

Agresso - Intermittent "Server Error" Issue

Resolved

Resolved 6 May 2025 at 11:00 UTC

This issue is now resolved.

2 previous updates

18 March 2025
1 incident

Phone Service Issue

Resolved

Resolved 18 March 2025 at 08:57 UTC

This issue is now resolved.

1 previous update

13 March 2025
1 incident

Multiple issues due to overnight power outage

Resolved

Resolved 14 March 2025 at 11:00 UTC

All residual issues are now resolved.

4 previous updates

12 March 2025
1 incident

SensusAccess is currently unavailabe

Resolved

Resolved 13 March 2025 at 09:38 UTC

SensusAccess have now resolved this issue.

1 previous update