This issue is now resolved.

We believe the underlying cause of this issue has now been resolved.

Please restart your device and try connecting to Eduroam. If you are still unable to connect after a reboot, please let us know in your original ticket via the My Requests section of the Self-Service Portal.

We will mark the 'Network and Internet' status as 'Resolved' only when we are confident that the issue has been fully resolved for all users.

Our technical teams are continuing to investigate this issue and explore potential workarounds. The issue affects a very small number of users, and we appreciate your patience. We will provide further updates as soon as more information becomes available.

We are aware that some PGR students using Mac devices are unable to connect to the Eduroam Wi-Fi network. Our network team is currently investigating the issue. We will provide updates as soon as possible.