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Degraded

Agresso - Error: "An error occurred while sending the request"

Oct 16, 2025 at 8:30am UTC
Affected services
Business World (Agresso) - Client/Web

Resolved
Oct 22, 2025 at 10:30pm UTC

This issue is now resolved.

Updated
Oct 22, 2025 at 2:05pm UTC

We’ve identified that the issue was caused by a group policy not applying correctly on two of the newest AdminDesk servers. These servers have now been set to drain, and the problem should resolve overnight as sessions move to healthy servers.

We’ll continue to monitor the situation and confirm once the issue is fully resolved.

Updated
Oct 22, 2025 at 12:30pm UTC

We are again investigating an issue affecting the Agresso client **on AdminDesk only((, where users may see the error message: "An error occurred while sending the request."

We will provide further updates as soon as possible, and apologise for any inconvenience caused.

Updated
Oct 20, 2025 at 11:00am UTC

This issue is now resolved.

Updated
Oct 17, 2025 at 9:55am UTC

We are again investigating an issue affecting the Agresso client, where users may see the error message: "An error occurred while sending the request."

We will provide further updates as soon as possible, and apologise for any inconvenience caused.

Updated
Oct 16, 2025 at 12:00pm UTC

We have seen no further recurrence of this issue and it is now considered resolved.

Created
Oct 16, 2025 at 8:30am UTC

We are investigating an issue affecting the Agresso client, where users may see the error message: "An error occurred while sending the request."

We will provide further updates as soon as possible, and apologise for any inconvenience caused.