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Resolved
TOPdesk - Search Unavailable (for Operators)
9 December 2025 at 09:00 UTC
Affected services
Self-Service Portal (TOPdesk)
Resolved
10 December 2025 at 08:00 UTC
This issue is now resolved.
Affected services
Self-Service Portal (TOPdesk)
Created
9 December 2025 at 09:00 UTC
The issue affecting TOPdesk's search functionality (for Operators) has reoccurred this morning (09/12).
The issue impacts the search functionality only. You can still directly open tickets by entering "I25-XXXXXXX" into the search field and hitting the search button.
We will provide further updates as soon as possible, and apologise for any inconvenience caused.
Affected services
Self-Service Portal (TOPdesk)