Previous incidents
SAMIS (Web) - Performance Issues
Resolved 26 February 2026 at 15:00 UTC
This issue is now resolved.
2 previous updates
Panopto - Scheduler Failure (16/02/2026 at 16:15)
Resolved 16 February 2026 at 16:15 UTC
On Monday 16 February, all scheduled lecture recordings due to start at 16:15 failed to begin. This was caused by a network issue earlier in the day which required servers to be restarted, and the Panopto scheduling service did not restart cleanly as a result. The issue was identified and resolved shortly afterwards; however, this occurred approximately three minutes too late for the affected recordings to start.
We apologise for the disruption ca...
Network - Potential DNS Services Issue
Resolved 16 February 2026 at 15:00 UTC
This issue is now resolved.
2 previous updates
Connect.bath.ac.uk - "Incompatible Browser" Error on iOS Devices
Resolved 23 March 2026 at 09:00 UTC
This issue is now resolved.
2 previous updates
Agresso - Intermittent "Server Error" Message
Resolved 3 March 2026 at 09:50 UTC
We're marking this incident as resolved due to its intermittent nature.
However, we will leave the notice banner at the top of https://status.bath.ac.uk/, which reads:
Business World (Agresso) – Intermittent "Server Error" Message
We are aware of an issue where some users may see a “Server Error in ‘/BusinessWorld’ Application” message. Waiting a few seconds and refreshing your browser window typically resolves the issue.
2 previous updates
Project Mapper - Unavailable
Resolved 10 February 2026 at 12:52 UTC
This issue is now resolved.
1 previous update
BeyondTrust - Certificate Expired
Resolved 9 February 2026 at 10:50 UTC
This issue is now resolved.
1 previous update
Syllabus+ (S+) - Potential Issue
Resolved 6 February 2026 at 09:40 UTC
This issue is now resolved.
1 previous update
KxWelcome - Database Issue
Resolved 30 January 2026 at 11:45 UTC
KxWelcome is now available again. We’ll continue to investigate the cause of the issue, but will mark this status as resolved.
1 previous update
Worktribe - Intermittent Authentication Issues
Resolved 30 January 2026 at 09:00 UTC
This issue is now resolved.
2 previous updates
Network - Partial Loss of Connectivity in 2 West
Resolved 23 January 2026 at 13:21 UTC
The fault has been identified and fixed. The issue was caused by a faulty network component, which has now been replaced. Services have been confirmed as operating normally again.
2 previous updates
UniDesk - Unable to Connect via the Windows App
Resolved 11 February 2026 at 09:50 UTC
According to Microsoft, the latest cumulative update for Windows 11 includes a fix for this issue. This update is delivered automatically through Windows Update and Microsoft Update.
2 previous updates
Website - Search Intermittent '504' Issue
Resolved 22 January 2026 at 15:00 UTC
This issue is now resolved.
1 previous update
Microsoft 365 – A5 Licence Availability Issue
Resolved 2 February 2026 at 09:00 UTC
This issue is now resolved.
3 previous updates
AVD (UniDesk) - "Logon Failure" Error Message
Resolved 15 January 2026 at 09:50 UTC
Access has been restored, and users should now be able to sign in normally.
The earlier ACE AVD logon issues were caused by a Microsoft authentication problem linked to a recent Windows security update and have now been resolved.
1 previous update
Exam Timetables - Not Appearing in SAMIS
Resolved 14 January 2026 at 11:15 UTC
This issue is now resolved.
1 previous update
Remote Desktop - Licence Issue
Resolved 8 January 2026 at 12:00 UTC
This issue has now been resolved.
The cause was identified as a configuration mismatch between Remote Desktop user and device licensing, which began to surface after a grace period expired.
Users who were affected should now be able to connect normally. If you are still experiencing issues, logging out of Remote Desktop and signing back in should resolve this.
We will continue to monitor the service and apologise for any inconvenience caused.
1 previous update
TOPdesk - Email Issue/Error
Resolved 6 January 2026 at 12:30 UTC
This issue is now resolved.
2 previous updates
Exam Timetable - Error
Resolved 2 January 2026 at 09:00 UTC
This issue has now been resolved. We apologise for any inconvenience caused while the Examinations Timetable service was unavailable.
1 previous update
connect.bath.ac.uk - Unavailable
Resolved 17 December 2025 at 14:10 UTC
This issue is resolved.
1 previous update
SAMIS & Moodle – Teacher+ Role Issue
Resolved 12 December 2025 at 08:45 UTC
This issue is now resolved.
1 previous update
TOPdesk - Search Unavailable (for Operators)
Resolved 10 December 2025 at 08:00 UTC
This issue is now resolved.
1 previous update
Copilot - Access Issue
Resolved 9 December 2025 at 16:50 UTC
This issue is now resolved.
According to Microsoft: "We’ve identified a recent policy change that impacted service traffic balancing. We’ve reverted this change in one of the affected EU environments and have observed a significant improvement in overall service health."
4 previous updates
iTrent - Unable to Print Payslips
Resolved 9 December 2025 at 09:00 UTC
This issue is now resolved.
1 previous update
TOPdesk - Search Unavailable (for Operators)
Resolved 5 December 2025 at 09:15 UTC
This issue is now resolved.
1 previous update