REDCap Live - OS Upgrade
May 20 at 07:00am BST
Pure Live - Upgrade
May 19 at 08:00am BST

Some services are degraded

Accounts and Passwords
Business Objects
Business Support Systems
Business World (Agresso)
CRM (Microsoft Dynamics 365)
Email and Calendar
File Storage and Sharing
GitHub Enterprise
Inspera
iTrent
Lecture Room AV
linux.bath
Microsoft Power BI
Microsoft Teams
Moodle
Network and Internet
Public Access Computers
Pure
Re:View (Panopto)
Research Computing
SAMIS
Self-Service Portal (TOPdesk)
Software
Telephony
Timetabling
University Print Service
UniDesk and AdminDesk
VPN
Website (bath.ac.uk)

Previous incidents

May 18, 2025

Issue affecting VPN (when authenticating via MFA)

Degraded

Created May 16 at 10:45am BST

We are aware of an issue affecting the VPN following a certificate update. Our network team is actively investigating and working towards a resolution. We will provide an update once the issue has been resolved.

May 16, 2025

Applicant CRM - Email to Case Conversion Issue

Degraded

Resolved May 16 at 02:20pm BST

This issue is now resolved.

2 previous updates

Synergy - Application Upgrade

Maintenance

Resolved May 15 at 10:00am BST

The Synergy application will be upgraded to version 1.9.8 by the supplier (CACI) during this time.

May 15, 2025

Issue affecting various SAMIS integrations

Degraded

Resolved May 15 at 10:00am BST

This issue is now resolved.

1 previous update

Business Objects - Brief Maintenance

Maintenance

Resolved May 15 at 09:30am BST

Business Objects will undergo brief maintenance, during which users may experience a short disruption to service. Normal access will resume once maintenance is complete.

May 14, 2025

Network and Wi-Fi issue in Clevelands, Canal Wharf & Holburne Museum

Degraded

Resolved May 14 at 09:35am BST

This issue is now resolved.

2 previous updates