Maintenance

SAMIS, our student record system, will be unavailable on Thursday 31 August after 5.30pm for approximately one hour due to quarterly software and security updates to the underlying service infrastructure.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Thursday 10 August between 5:00am and 9:00am in 4 South. Desk phones may also restart.

Following implementation of MFA to iTrent, our HR and Payroll system, a further update is needed to ensure you only need to authenticate your log in once per day. iTrent, including Manager Self Service (MSS) and Employee Self Service (ESS) will be unavailable for up to 2 hours while this is completed.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Thursday 3 August between 5:00am and 9:00am in 4 East South. Desk phones may also restart.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Tuesday 1 August in University owned buildings and on campus. Desk phones may also restart.

Due to annual licensing renewal to continue software availability, Keysight BenchVue software, which is used for engineering, will be unavailable on Tuesday 1 August between 8:00am and 9:00am for approximately 20 minutes.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Thursday 28 September between 5:00am and 9:00am in 6 West. Desk phones may also restart.

BeyondTrust, our IT remote support software, will be unavailable on Wednesday 27 September between 5pm and 6pm. This is due to a server upgrade to continue software support.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Wednesday 27 September between 5:00am and 9:00am in 6 East. Desk phones may also restart.

All UniApps services will be unavailable on Tuesday 26 September between 7:00am and 8:00am. This is due to annual software refresh to make the latest versions of software available.

The Room Service application, used for managing student accommodation bookings/arrivals and occupancy, will be unavailable in order to resolve a reported fault.

TOPdesk, the University’s self-service portal to contact a department or service, will be unavailable this evening and overnight (from 8:00pm Friday 22 September until 6:00am Saturday 23 September). This is to enable critical changes to reduce current performance issues.

PEPI, used for Health Research data, will be unavailable on Thursday 21 September after 5.30pm for approximately one hour due to quarterly software and security updates to the underlying service infrastructure.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Thursday 21 September between 5:00am and 9:00am in 4 South Annex. Desk phones may also restart.

Hub, used in Identity Management, will be unavailable on Wednesday 20 September after 5.30pm for approximately one hour due to quarterly software and security updates to the underlying service infrastructure.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Wednesday 20 September between 5:00am and 9:00am in 5 West. Desk phones may also restart.

iTrent, our HR and payroll system, and MIS, relating to HR and student records information, will be unavailable on Tuesday 19 September after 5.30pm for approximately one hour due to quarterly software and security updates to the underlying service infrastructure.

Due to a database update to improve stability and performance, REDCap Live, which is a Research Health Survey Software portal, will be unavailable on Tuesday 19 September between 7:00am and 8:00am.

Grouper, relating to the Identity Management system, will be unavailable on Monday 18 September after 5.30pm for approximately one hour due to quarterly software and security updates to the underlying service infrastructure.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Monday 18 September between 5:00am and 9:00am in 5 South. Desk phones may also restart.

Agresso, our finance system, and NESA, the University non-staff employment database, will be unavailable on Thursday 14 September after 5.30pm for approximately one hour due to quarterly software and security updates to the underlying service infrastructure.

Food Direct, the place you order food and drink, and Rheumatology, used for Pharmaceutical Research, will be unavailable on Wednesday 13 September after 5.30pm for approximately one hour due to quarterly software and security updates to the underlying service infrastructure.

The Re:View lecture capture tool will be unavailable on Wednesday 13 September between 12:00pm and 5:00pm. This is due to an update, which will improve the security and features of the tool.

SAMIS, our student record system, and Typecase, our University webpages publishing system, will be unavailable on Tuesday 12 September after 5.30pm for approximately one hour due to quarterly software and security updates to the underlying service infrastructure.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Tuesday 12 September in University owned buildings and on campus.

MySQL, a database management system, and Wiki, our online resource space, will be unavailable on Monday 11 September after 5.30pm for approximately one hour due to quarterly software and security updates to the underlying service infrastructure.

GitHub Enterprise (https://github.bath.ac.uk/) for the University, used in software development, will be unavailable on Thursday 7 September between 7:00am and 9:00am for approximately 40 minutes. This is due to a version upgrade from 3.7.14 to 3.9.4, which will improve security and fix known issues (https://docs.github.com/en/enterprise-server@3.9/admin/release-notes#3.9.4).

To maintain the IT storage servers that hold our data, there will be brief unavailability of some services, on Tuesday 5 September between 7:00am and 9:00am. To avoid losing unsaved work, please remain logged off during this period from any campus PCs or Virtual Private Network (VPN) connections.

Due to server maintenance to improve security and performance the software download website (https://isecure.bath.ac.uk/securedownloads) will be unavailable.

Due to server maintenance to improve security and performance the e-accommodation websites (https://isecure.bath.ac.uk/eaccommodation and https://isecure.bath.ac.uk/eaccommodation-staff) will be unavailable.

ABB RobotStudio, AVL AST, COMSOL Research, Converge CFD and GeoMagic Design software will be disrupted while the underlying server is prepared for a future server-migration. This will allow continued hosting of the software, including compatibility to host latest software versions which offer improved security and functionality.

To avoid experiencing functionality issues, we recommend you close the software in advance, and do not use the software during this period.

The maintenance has been completed ahead of schedule and Remote IT Support service is now available.

Due to an ongoing dependency on this service, the maintenance has been postponed for 24 hours and will take place October 28th 2023 at 5:30pm.

Due to maintenance to improve system performance and security, you will be unable to copy, print or scan between 8-9am. Your print balance may show a temporary default value.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in 8 West. Desk phones may also restart.

To maintain on-going functionality and provision, IT remote support will be unavailable while the BeyondTrust Remote Support service is updated.

The University’s jobs at Bath website (jobs.bath.ac.uk) and online job application system (Stonefish) will be unavailable due to a server upgrade to maintain stability and security.

The Careers Hub website (https://unihub.bath.ac.uk/), also known as My Future and Uni Hub, will be unavailable while it is migrated to a new server which will offer improved security and performance.

Formatting and hyperlinks within Personal Home Pages on people.bath.ac.uk may be affected by a server upgrade to improve cyber security. If you have a Personal Home Page, you may wish to check your pages once the upgrade is complete.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Thursday 12 October between 5:00am and 9:00am in 8 East. Desk phones may also restart.

Under Graduate (UG) students may experience a brief disconnection of your eduroam wireless connection (Wi-Fi) following work to resolve recent connection issues. You may need to reconnect to eduroam.

Post Graduate Taught (PGT) students may experience a brief disconnection of your eduroam wireless connection (Wi-Fi) following work to resolve recent connection issues. You may need to reconnect to eduroam.

MySQL databases will be unavailable on Tuesday 10 October, for approximately 3 hours (7:00am-10am) while the database platform is upgraded. This will allow some maintenance to be completed without system downtime in the future.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Thursday 5 October between 5:00am and 9:00am in 7 West. Desk phones may also restart.

The date of this maintenance was changed to 3rd October.