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Maintenance

TOPdesk migration and downtime [new date]

Jan 4, 2025 at 10:30pm UTC  –  Jan 6, 2025 at 6:00am UTC
Affected services
Self-Service Portal (TOPdesk)

Resolved
Jan 4, 2025 at 10:30pm UTC

Please note that this maintenance was re-scheduled and now has a new date.

Our TOPdesk instance will be migrated from the UK1 to UK2 (Azure) data centre on this date. During this migration, both the TOPdesk Self-Service Portal and Operator views will experience downtime and be temporarily unavailable for all or part of this period.

We recommend planning any necessary TOPdesk activities in advance and appreciate your patience as this essential migration is completed.

If you require urgent assistance during this maintenance, you can call our Security Team on 666 (internal) or 01225 383999 (external), and download the SafeZone app for Security support.