Maintenance

December 2024
Dec 19, 2024
1 maintenance

Bomgar (BeyondTrust) upgrade

Maintenance

Resolved Dec 19 at 05:00pm GMT

Due to quarterly software and security updates to the underlying service infrastructure, remote access provided by Bomgar (Beyond Trust) will not be available during this upgrade.

Dec 18, 2024
1 maintenance

Network and Wi-Fi disruption in 3 West North

Maintenance

Resolved Dec 18 at 08:00am GMT

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in this location. Desk phones may also restart.

Dec 17, 2024
1 maintenance

H and X drive infrastructure patching/maintenance

Maintenance

Resolved Dec 17 at 07:00am GMT

Our Hosting team will be performing maintenance to patch the underlying server infrastructure that supports both the H and X drives.

During this maintenance window, the following services may experience brief interruptions:

  • Business Objects (client software)
  • CMS
  • X Drive Departmental Volumes (39)
  • Faculty of Science - CCAF/MAS/MC2 Facilities storage volumes
  • H: drive (all users)
  • Managed Print Service (MPS) Scan to H:
  • Microsoft Windows Roaming Profiles (all users)
  • ...
Dec 12, 2024
2 maintenances

PEPI and Grouper quarterly patching

Maintenance

Resolved Dec 12 at 05:30pm GMT

Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable.

Wi-Fi surveying in the library

Maintenance

Resolved Dec 12 at 09:00am GMT

A staff member from DDaT's network team will be carrying out a Wi-Fi survey in this location. This survey is essential for ensuring optimal Wi-Fi coverage and performance in the appropriate areas of the building.

You shouldn’t experience any disruption to your Wi-Fi service during this activity, as our team is solely focused on documenting the Wi-Fi signal strength and coverage within the building. We will require access to each office for up to 20 minutes, and our Security. We will require...

Dec 10, 2024
2 maintenances

Panopto Scheduler brief maintenance

Maintenance

Resolved Dec 10 at 05:30pm GMT

The Re:View Scheduler Tool will be unavailable briefly for about 2 minutes during this period.

iTrent and MISP12 quarterly patching

Maintenance

Resolved Dec 10 at 05:30pm GMT

Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable.

Dec 09, 2024
1 maintenance

SAMIS (SITS) and HUB quarterly patching

Maintenance

Resolved Dec 09 at 05:30pm GMT

Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable.

Dec 05, 2024
1 maintenance

Typecase and SAMIS (third-party data) quarterly patching/maintenance

Maintenance

Resolved Dec 05 at 05:30pm GMT

Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable.

Dec 04, 2024
1 maintenance

Agresso, Marketplace & NESA quarterly patching/maintenance

Maintenance

Resolved Dec 04 at 05:30pm GMT

Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable.

Dec 03, 2024
2 maintenances

FoodDirect (Agresso Interface) and Rheumatology quarterly patching/maintenance

Maintenance

Resolved Dec 03 at 05:30pm GMT

Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable.

Temporary Pause in SAMIS-CRM Data Synchronization for Maintenance

Maintenance

Resolved Dec 03 at 04:30pm GMT

There will be a brief pause in data synchronization between SAMIS and CRM due to scheduled maintenance during this period.

Dec 02, 2024
1 maintenance

MySQL and University Wiki (Confluence) quarterly patching/maintenance

Maintenance

Resolved Dec 02 at 05:30pm GMT

Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable.

January 2025
Jan 30, 2025
1 maintenance

Network and Wi-Fi disruption in various off-site residences

Maintenance

Resolved Jan 30 at 12:00am GMT

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity OVERNIGHT in the following locations:

  • Carpenter House
  • Thornbank
  • Scala
  • Eveleigh
  • John Wood

Desk phones may also restart.

Jan 29, 2025
2 maintenances

Network and Wi-Fi disruption in Plymouth, Newlands Farm & Aquilla

Maintenance

Resolved Jan 29 at 05:00am GMT

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in these locations. Desk phones may also restart.

Network and Wi-Fi disruption in the east-side campus residences

Maintenance

Resolved Jan 29 at 12:00am GMT

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity OVERNIGHT in the following locations:

  • Eastwood 1-50
  • Esther Parkin
  • Marlborough Court
  • Solsbury Court
  • Quads A-E (including Limetree)

Desk phones may also restart.

Jan 28, 2025
4 maintenances

Papercut (Printing, Scanning, and Copying) maintenance

Maintenance

Resolved Jan 28 at 09:00am GMT

Papercut (Printing, Scanning, and Copying) will be unavailable at various points during a routine upgrade. The upgrade will take approximately 4 hours.

Wireless (Wi-Fi) infrastructure firmware upgrade

Maintenance

Resolved Jan 28 at 09:00am GMT

Due to maintenance to maintain network security and stability, there may be brief losses of network connectivity in this location. This upgrade should cause minimal disruption to clients during the upgrade by moving clients between AP's. Some clients may experience a brief outage at some point during the upgrade.

Panopto (Re:View) Scheduler brief maintenance

Maintenance

Resolved Jan 28 at 07:00am GMT

The Re:View Scheduler Tool will be unavailable at various points during a routine upgrade. The upgrade will take approximately 40 minutes.

Network and Wi-Fi disruption in Woodlands & The Lodge

Maintenance

Resolved Jan 28 at 05:00am GMT

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in these locations. Desk phones may also restart.

Jan 27, 2025
2 maintenances

Network and Wi-Fi disruption in the west-side campus residences

Maintenance

Resolved Jan 27 at 12:00am GMT

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity OVERNIGHT in the following locations:

  • Mendip
  • Quarry
  • Polden Old
  • Polden New
  • Derhill
  • Conygre
  • Cotswold
  • Wolfson
  • Quantock

Desk phones may also restart.

Network and Wi-Fi disruption in Marlborough Court

Maintenance

Resolved Jan 27 at 07:00am GMT

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in this location. Desk phones may also restart.

Jan 15, 2025
1 maintenance

Network and Wi-Fi disruption in Osbourne House

Maintenance

Resolved Jan 15 at 05:00am GMT

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in this location. Desk phones may also restart.

Jan 14, 2025
1 maintenance

Network and Wi-Fi disruption in 4 East

Maintenance

Resolved Jan 14 at 07:00am GMT

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in this location. Desk phones may also restart.

Jan 08, 2025
1 maintenance

Rockwell Arena Software Upgrade

Maintenance

Resolved Jan 08 at 12:00pm GMT

We are updating the Rockwell Arena software package from 16.20.3.0 to V16.20.0. During this update, the software may be briefly unavailable.

Jan 04, 2025
1 maintenance

TOPdesk migration and downtime [new date]

Maintenance

Resolved Jan 04 at 10:30pm GMT

Please note that this maintenance was re-scheduled and now has a new date.

Our TOPdesk instance will be migrated from the UK1 to UK2 (Azure) data centre on this date. During this migration, both the TOPdesk Self-Service Portal and Operator views will experience downtime and be temporarily unavailable for all or part of this period.

We recommend planning any necessary TOPdesk activities in advance and appreciate your patience as this essential migration is completed.

If you require urg...

February 2025
Feb 27, 2025
1 maintenance

iTrent MSS and ESS Upgrade

Maintenance

Resolved Feb 27 at 09:41am GMT

We're afraid that this maintenance has overrun. We now expect iTrent to return before 10:30.

1 previous update

Feb 24, 2025
2 maintenances

Panopto Scheduler brief maintenance

Maintenance

Resolved Feb 24 at 07:00pm GMT

The Re:View Scheduler Tool will be unavailable briefly during this period.

Business Objects for SAMIS maintenance

Maintenance

Resolved Feb 24 at 04:00pm GMT

Business Objects for SAMIS will be temporarily unavailable from 4 PM today as we continue to address ongoing issues related to last week’s file restoration. We expect the system to be available again by tomorrow morning. We appreciate your patience and will provide updates as required.

Feb 20, 2025
1 maintenance

Network and Wi-Fi disruption in 1 West

Maintenance

Resolved Feb 20 at 08:00am GMT

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in this location. Desk phones may also restart.

Feb 17, 2025
1 maintenance

Network and Wi-Fi disruption in Green Park House

Maintenance

Resolved Feb 17 at 05:00am GMT

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in this location. Desk phones may also restart.

Feb 12, 2025
1 maintenance

Network and Wi-Fi disruption in 10 East

Maintenance

Resolved Feb 12 at 12:00am GMT

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in this location. Desk phones may also restart.

Feb 11, 2025
1 maintenance

Network and Wi-Fi disruption in 4 East and East Building

Maintenance

Resolved Feb 11 at 12:00am GMT

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in this location. Desk phones may also restart.

Feb 10, 2025
1 maintenance

Network and Wi-Fi disruption in 2 East and 3 East

Maintenance

Resolved Feb 10 at 12:00am GMT

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in this location. Desk phones may also restart.

Feb 06, 2025
1 maintenance

Network and Wi-Fi disruption in 6 West, 8 West and 9 West

Maintenance

Resolved Feb 06 at 09:00am GMT

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in this location. Desk phones may also restart.

Feb 05, 2025
2 maintenances

Network and Wi-Fi disruption in 3 West, 4 West and 5 West

Maintenance

Resolved Feb 05 at 09:00am GMT

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in this location. Desk phones may also restart.

Crowdstrike rollout to University managed iOS devices

Maintenance

Resolved Feb 05 at 09:00am GMT

The CrowdStrike Agent will be deployed to all University-managed iOS devices as part of our ongoing security enhancements. This rollout is designed to be seamless, with no expected impact on device performance or user experience. Testing has confirmed that users should not notice any changes during or after deployment.

Feb 04, 2025
1 maintenance

Network and Wi-Fi disruption in 1 West North and 2 West

Maintenance

Resolved Feb 04 at 09:00am GMT

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in this location. Desk phones may also restart.

Feb 03, 2025
1 maintenance

Network and Wi-Fi disruption in 1 West

Maintenance

Resolved Feb 03 at 09:00am GMT

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in this location. Desk phones may also restart.