Affected services:

  • Email, messaging & calendar

Email Spam filtering/quarantine known issue, Wed 18 Dec

Opened on Wednesday 18th December 2019, last updated

Resolved — .

Posted by Jessica

Identified — Since the recent changes to Spam filtering we’ve been made aware of an issue where some Spam emails are still being delivered to users Junk Email Folders in Outlook when they should now all be getting delivered to the Quarantine hosted at After some investigation, we have found that Spam messages that are addressed to users friendly (vanity) email addresses e.g. are the ones that are bypassing the Quarantine. We have escalated this to Microsoft Support and will update you once we have a resolution in place.

Posted by Liz Widley