Previous incidents

Access to the ACE, Mechanical Engineering, and Chemical Engineering virtual desktop services remains degraded.

GPU capacity has partially returned, but full availability has not yet been restored. Some users may still experience difficulty connecting.

We will continue to monitor the services closely and provide further updates when availability improves.

The activity believed to be responsible for the recent instability was tested again overnight. Unfortunately, this caused the system to crash again, and service was restored shortly before 09:00 this morning.

The third-party data extraction activity associated with the reporting system replacement project has now been paused. It will not resume until a solution has been agreed that does not adversely affect the live service.

**With this activity paused, we expect the system to remain stab...

Overnight monitoring identified no further network-related issues. Following this extended period of stability, we are marking the incident as resolved.

This issue is now resolved.

All primary customer-facing services affected by this issue have now been patched and restored.

We are therefore marking this incident as resolved. We apologise for the disruption and thank you for your patience while this urgent security work was completed.

This issue affecting Business World (Agresso) has now been resolved, and the service is operating normally.

We apologise for the disruption and thank you for your patience while the issue was investigated.

Our technical resolver team has now resolved the issue and successfully tested several previously affected reports, confirming that they are working as expected.

Please be patient when running large reports, as these may take some time to complete.

This issue is now resolved.

Business Objects is now available again.

A planned upgrade is scheduled for tomorrow, which is expected to improve the service’s stability and performance.

This issue is now resolved.

This issue has now been resolved, we apologise for any inconvenience.

This issue is now resolved.

This issue is now resolved.

The network issues have now been resolved, and connectivity has been fully restored.

We apologise for any inconvenience caused.