Maintenance

We are replacing end-of-life network equipment in Woodland Court to improve connectivity, security, and enable new features. Users may experience brief interruptions (around 1 minute) to wired and Wi-Fi connections during this upgrade.

We will be upgrading the wireless core switching platform to a newer operating system version. This may cause a brief loss of connectivity to all wireless networks, including services provided through in-room access points and SD-WAN links to mPharm (Plymouth). Disruption is expected to be minimal.

Maintenance is complete.

TEL: “We are pleased to announce that Moodle has been successfully upgraded and is now available to users as normal. The upgrade was started around 7:30 am and completed (in record time!) by 1:00 pm.”

QuestionPro will undergo planned network maintenance on Saturday 27 July at 03:30 GMT for approximately 1 hour. During this time, users may experience temporary downtime when accessing the platform, including login, surveys, and report downloads. This is to improve network routing in the EU data centre.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations:

• 4 East (AV Switches Level 2 and 3)
• 10 East (AV switches Level 5)
• 1 West North (AV switch Level 2)

Desk phones may also restart.

A brief disruption (lasting a few seconds) to internet and Azure connectivity may occur while we upgrade the network firewall. This work supports ongoing service improvement and enhanced network reliability.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in this location. Desk phones may also restart.

The servers that run people.bath.ac.uk will be upgraded during this period. The service is expected to remain available throughout, but users with personal homepages are advised to check their pages after the upgrade.

Sigmaplot will be unavailable for approximately 20 minutes while the software licence and licence manager are updated.

During this maintenance, a faulty power module in the 4ES Data Centre will be replaced. While there is no planned power outage, server owners should be aware that power to the Data Centre will be at risk during the change window.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in this location. Desk phones may also restart.

Due to essential maintenance to enhance network security and stability, there may be brief interruptions to both Wi-Fi and Ethernet connectivity. Disruption should be minimal, as devices will be moved between access points during the upgrade. However, some users may experience a short outage at some point during the process.

Due to software and security updates to the underlying service infrastructure, remote access provided by Beyond Trust Remote Support (Bomgar / support.bath.ac.uk) will not be available during this upgrade.

DecisionTime will undergo a certificate renewal to maintain secure access. New logins may be briefly unavailable during the change, and existing sessions may be logged out. The disruption is expected to last less than 10 minutes.

PURE will undergo a certificate renewal to maintain secure access. New logins may be briefly unavailable during the change, and existing sessions may be logged out. The disruption is expected to last less than 10 minutes

We have been informed by the Campus Infrastructure team that, due to power-related maintenance in this building/area, network connectivity may be unavailable in the following rooms during this time:

• 1.07
• 1.11
• 1.18
• 1.25
• 1.23
• 3.17

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in this location. Desk phones may also restart.

This software will be unavailable for approximately 30 minutes while we update the licence manager.

Please be advised that SPSS version 27 and AMOS version 30 (as well as all earlier versions) will reach End of Life on August 31, 2025. After this date, these versions will cease to function and will no longer be supported.

We are replacing end-of-life network equipment in this location to improve connectivity, security, and enable new features. Users may experience brief interruptions (around 1 minute) to wired and Wi-Fi connections during this upgrade.

Engage (https://engage.bath.ac.uk), the Virtual Learning Environment for Distance Learning students (https://online.bath.ac.uk/), will be unavailable on Wednesday 27th August while the supplier carries out a migration.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations:

• 1 West
• 10 East
• Aquilla
• Chancellors Building
• Eastern Residences
• Green Park House
• Library
• Quads A
• Quads B
• The Edge
• Woodland Court

Desk phones may also restart.

Due to essential electrical works, network and Wi-Fi services in Wessex House L3 will be unavailable for the duration of the power isolation. This outage will affect all areas except the Security Control Room on Level 1.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations:

• 1 West
• 10 East
• Chancellors Building
• Green Park House

Desk phones may also restart.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations:

• 1 West Level 4
• Aquilla
• Chancellors Building Level 1
• Library Level 1 and 2
• Quads Block A
• Quads Block B
• The Edge Level 3
• Woodland Court

Desk phones may also restart.

Due to quarterly software and security updates to the underlying service infrastructure, Nextcloud (files.bath.ac.uk) will briefly be unavailable during this period.

We are upgrading core campus internet gateway routers to the latest recommended firmware. No service outages are expected, but there may be brief, minor disruptions as traffic reroutes via resilient paths.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations:

• 2 East
• 2 South
• Milner Building
• Plymouth (MPPharm)
• RUH (RICE)
• Wolfson Buildings

Desk phones may also restart.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations:

• Canal Wharf
• Carpenter
• Eveleigh
• Green Park House
• Holburne
• iCast
• John Wood
• Milner
• Mpharm
• Ruh/Wolfson
• Scala
• Virgil

Desk phones may also restart.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations:

• Balehaus
• Chancellors
• East Building
• Edge
• EWL
• SOM
• STV

Desk phones may also restart.

Due to quarterly software and security updates to the underlying service infrastructure, Nextcloud (files.bath.ac.uk) will briefly be unavailable during this period.

AdminDesk will be migrated from Windows Server 2019 to Windows Server 2025 as part of a major upgrade. This move is being prioritised to address the ongoing black screen issue affecting Windows 11 devices and to provide a modernised, more consistent user experience.

What this means for you:

• AdminDesk will adopt a Windows 11-like interface for greater consistency across devices.
• Multi-monitor support will be enabled by default.
• Access to updated versions of core applications.

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Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations:

• 1 East
• 2 East
• 3 East
• 4 East
• 6 East
• 8 East
• Boiler House
• Carpenters Workshop
• Norwood House
• Sports Hall

Desk phones may also restart.

We are replacing end-of-life network equipment in this location to improve connectivity, security, and enable new features. Users may experience brief interruptions (around 1 minute) to wired and Wi-Fi connections during this upgrade.

Due to essential maintenance to enhance network security and stability, there may be brief interruptions to both Wi-Fi and Ethernet connectivity. Disruption should be minimal, as devices will be moved between access points during the upgrade. However, some users may experience a short outage at some point during the process.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations:

• 5 West
• 6 West
• 6 West South
• 8 West
• 9 West

Desk phones may also restart.

Synergy will be unavailable for approximately 2 hours while we complete an upgrade. This work will ensure the continued smooth running of the service, maintain support from the supplier, and apply the latest security patches.

Microsoft are reducing the default OneDrive storage allocation for all new starters.

• Current accounts using less than 5GB will not be affected.
• Accounts over the new default limit will be increased up to a maximum of 50GB.
• Accounts already over 50GB will automatically be allocated 1TB (around 1,400 users).
• Future storage increase requests may be available at DDaT’s discretion.

We recommend reviewing your stored files to ensure you remain within your allocated storage.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations:

• 1 West North
• 2 West
• 3 West
• 3 West Annexe
• 3 West North
• 4 West
• Wessex

Desk phones may also restart.

A brief disruption (lasting a few seconds) to internet and Azure connectivity may occur while we upgrade the network firewall. This work supports ongoing service improvement and enhanced network reliability.

Due to quarterly software and security updates to the underlying service infrastructure, Nextcloud (files.bath.ac.uk) will briefly be unavailable during this period.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations:

• 1 South
• 2 South
• 3 South
• 4 South
• 4 South Annexe
• 5 South
• Fossil Shed
• Lodge
• Medical Centre
• Osbourne
• Radiation Store
• Southern Comms
• Woodlands

Desk phones may also restart.

We are replacing end-of-life network equipment in this location to improve connectivity, security, and enable new features. Users may experience brief interruptions (around 1 minute) to wired and Wi-Fi connections during this upgrade.

Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable.

Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable.

The Mahara e-portfolio system is going to be upgraded on Tuesday 9 and Wednesday 10 September 2025, and will be unavailable for two days whilst the upgrade takes place. Please make sure you are logged out of your account before that day to avoid any loss of work.

We will be enabling 6GHz Wi-Fi capability on Eduroam, the University’s primary wireless network. While the upgrade has been thoroughly tested, users may experience a brief interruption (a few seconds, or up to a few minutes in the event of rollback). Most devices will connect as normal with no action required. Devices that do not support 6GHz will continue to use 2.4GHz or 5GHz as usual.

Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable.

Pure will be upgraded to version 5.33.1 to ensure the system remains current with the latest fixes and improvements. The upgrade will be carried out by Elsevier on the hosted platform. During this time, Pure will be unavailable to all users.

This upgrade will deliver important bug fixes, improve system stability, and help maintain a secure and reliable service.

Stonefish will be unavailable on Monday 8th September between 8:30am and 9:00am while the supplier carries out a system update.

Our Self-Service Portal (TOPdesk) will undergo scheduled maintenance on Sunday 7th September, between 09:00 and 16:00 (UK time) for a database migration.

Our Supplier has informed us that the service is expected to remain available throughout, but please be aware there may be brief downtime if a rollback is required.

We apologise for any inconvenience this may cause.

The RoomService database will be patched to version 24.0.1.6 to resolve an issue with processing new bank sort codes. The application will remain available during the update, which is expected to take around 1 hour.

Trent Employee Self Service (ESS) and Manager Self Service (MSS) will be unavailable for up to 6 hours while essential maintenance and upgrades are carried out. This work is necessary to ensure the continued reliability and performance of the service.

UniHub (https://unihub.bath.ac.uk/) will be unavailable for one day while it is migrated to the supplier’s cloud platform.

Trent Employee Self Service (ESS) and Manager Self Service (MSS) will be unavailable for up to 1 hour while essential maintenance and upgrades are carried out. This work is necessary to ensure the continued reliability and performance of the service.