Maintenance

July 2025
Jul 31, 2025
2 maintenances

Network and Wi-Fi - Upgrade in Woodland Court

Maintenance

Resolved Jul 31 at 08:00am BST

We are replacing end-of-life network equipment in Woodland Court to improve connectivity, security, and enable new features. Users may experience brief interruptions (around 1 minute) to wired and Wi-Fi connections during this upgrade.

Network and Wi-Fi - System Upgrade

Maintenance

Resolved Jul 31 at 07:00am BST

We will be upgrading the wireless core switching platform to a newer operating system version. This may cause a brief loss of connectivity to all wireless networks, including services provided through in-room access points and SD-WAN links to mPharm (Plymouth). Disruption is expected to be minimal.

Jul 30, 2025
1 maintenance

Business Objects (SAMIS) - Maintenance

Maintenance

Resolved Jul 31 at 07:53am BST

Maintenance is complete.

1 previous update

Jul 29, 2025
1 maintenance

Moodle - Yearly Upgrade (& Archive)

Maintenance

Resolved Jul 29 at 01:33pm BST

TEL: “We are pleased to announce that Moodle has been successfully upgraded and is now available to users as normal. The upgrade was started around 7:30 am and completed (in record time!) by 1:00 pm.”

1 previous update

Jul 26, 2025
1 maintenance

QuestionPro - Maintenance

Maintenance

Resolved Jul 26 at 03:30am BST

QuestionPro will undergo planned network maintenance on Saturday 27 July at 03:30 GMT for approximately 1 hour. During this time, users may experience temporary downtime when accessing the platform, including login, surveys, and report downloads. This is to improve network routing in the EU data centre.

Jul 23, 2025
1 maintenance

Network and Wi-Fi - Maintenance in Various Locations

Maintenance

Resolved Jul 23 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations:

  • 4 East (AV Switches Level 2 and 3)
  • 10 East (AV switches Level 5)
  • 1 West North (AV switch Level 2)

Desk phones may also restart.

Jul 22, 2025
1 maintenance

Network Firewall – Upgrade

Maintenance

Resolved Jul 22 at 07:00am BST

A brief disruption (lasting a few seconds) to internet and Azure connectivity may occur while we upgrade the network firewall. This work supports ongoing service improvement and enhanced network reliability.

Jul 17, 2025
1 maintenance

Network and Wi-Fi Disruption in Woodland Court

Maintenance

Resolved Jul 17 at 08:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in this location. Desk phones may also restart.

Jul 15, 2025
1 maintenance

people.bath.ac.uk – Server Upgrade

Maintenance

Resolved Jul 15 at 07:30am BST

The servers that run people.bath.ac.uk will be upgraded during this period. The service is expected to remain available throughout, but users with personal homepages are advised to check their pages after the upgrade.

Jul 14, 2025
1 maintenance

Sigmaplot - License Update

Maintenance

Resolved Jul 14 at 08:00am BST

Sigmaplot will be unavailable for approximately 20 minutes while the software licence and licence manager are updated.

Jul 11, 2025
1 maintenance

Faulty Power Module Replacement - 4ES Data Centre

Maintenance

Resolved Jul 11 at 09:00am BST

During this maintenance, a faulty power module in the 4ES Data Centre will be replaced. While there is no planned power outage, server owners should be aware that power to the Data Centre will be at risk during the change window.

Jul 10, 2025
1 maintenance

Network and Wi-Fi Disruption in Woodland Court

Maintenance

Resolved Jul 10 at 08:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in this location. Desk phones may also restart.

Jul 09, 2025
1 maintenance

Network (Wi-Fi and Ethernet) - Infrastructure Firmware Upgrade

Maintenance

Resolved Jul 09 at 07:00am BST

Due to essential maintenance to enhance network security and stability, there may be brief interruptions to both Wi-Fi and Ethernet connectivity. Disruption should be minimal, as devices will be moved between access points during the upgrade. However, some users may experience a short outage at some point during the process.

Jul 04, 2025
1 maintenance

Bomgar (BeyondTrust) - Upgrade

Maintenance

Resolved Jul 04 at 05:00pm BST

Due to software and security updates to the underlying service infrastructure, remote access provided by Beyond Trust Remote Support (Bomgar / support.bath.ac.uk) will not be available during this upgrade.

Jul 03, 2025
2 maintenances

DecisionTime - Certificate Renewal

Maintenance

Resolved Jul 03 at 12:00pm BST

DecisionTime will undergo a certificate renewal to maintain secure access. New logins may be briefly unavailable during the change, and existing sessions may be logged out. The disruption is expected to last less than 10 minutes.

PURE - Certificate Renewal

Maintenance

Resolved Jul 03 at 10:00am BST

PURE will undergo a certificate renewal to maintain secure access. New logins may be briefly unavailable during the change, and existing sessions may be logged out. The disruption is expected to last less than 10 minutes

Jul 02, 2025
2 maintenances

Network and Wi-Fi Disruption in 4 East, Level 2

Maintenance

Resolved Jul 02 at 09:00am BST

We have been informed by the Campus Infrastructure team that, due to power-related maintenance in this building/area, network connectivity may be unavailable in the following rooms during this time:

  • 1.07
  • 1.11
  • 1.18
  • 1.25
  • 1.23
  • 3.17

Network and Wi-Fi Disruption in the Library

Maintenance

Resolved Jul 02 at 08:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in this location. Desk phones may also restart.

Jul 01, 2025
1 maintenance

Maple - Network License Update

Maintenance

Resolved Jul 01 at 08:00am BST

This software will be unavailable for approximately 30 minutes while we update the licence manager.

August 2025
Aug 31, 2025
1 maintenance

SPSS 27 & AMOS 30 (and Earlier) – End of Life

Maintenance

Resolved Aug 31 at 05:00pm BST

Please be advised that SPSS version 27 and AMOS version 30 (as well as all earlier versions) will reach End of Life on August 31, 2025. After this date, these versions will cease to function and will no longer be supported.

Aug 28, 2025
2 maintenances

Network and Wi-Fi - Upgrade in Woodland Court

Maintenance

Resolved Aug 28 at 08:00am BST

We are replacing end-of-life network equipment in this location to improve connectivity, security, and enable new features. Users may experience brief interruptions (around 1 minute) to wired and Wi-Fi connections during this upgrade.

Network and Wi-Fi - Upgrade in 4 South

Maintenance

Resolved Aug 28 at 08:00am BST

We are replacing end-of-life network equipment in this location to improve connectivity, security, and enable new features. Users may experience brief interruptions (around 1 minute) to wired and Wi-Fi connections during this upgrade.

Aug 27, 2025
2 maintenances

Engage - Migration by Supplier

Maintenance

Resolved Aug 27 at 09:00am BST

Engage (https://engage.bath.ac.uk), the Virtual Learning Environment for Distance Learning students (https://online.bath.ac.uk/), will be unavailable on Wednesday 27th August while the supplier carries out a migration.

Network and Wi-Fi - Maintenance in Various Locations

Maintenance

Resolved Aug 27 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations:

  • 1 West
  • 10 East
  • Aquilla
  • Chancellors Building
  • Eastern Residences
  • Green Park House
  • Library
  • Quads A
  • Quads B
  • The Edge
  • Woodland Court

Desk phones may also restart.

Aug 16, 2025
1 maintenance

Electrical Maintenance - Wessex House L3

Maintenance

Resolved Aug 16 at 07:00am BST

Due to essential electrical works, network and Wi-Fi services in Wessex House L3 will be unavailable for the duration of the power isolation. This outage will affect all areas except the Security Control Room on Level 1.

Aug 07, 2025
1 maintenance

Network and Wi-Fi - Maintenance in Various Locations (day 3)

Maintenance

Resolved Aug 07 at 04:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations:

  • 1 West
  • 10 East
  • Chancellors Building
  • Green Park House

Desk phones may also restart.

Aug 06, 2025
1 maintenance

Network and Wi-Fi - Maintenance in Various Locations (day 2)

Maintenance

Resolved Aug 06 at 04:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations:

  • 1 West Level 4
  • Aquilla
  • Chancellors Building Level 1
  • Library Level 1 and 2
  • Quads Block A
  • Quads Block B
  • The Edge Level 3
  • Woodland Court

Desk phones may also restart.

Aug 05, 2025
3 maintenances

Files.bath.ac.uk - Quarterly Update

Maintenance

Resolved Aug 05 at 07:00am BST

Due to quarterly software and security updates to the underlying service infrastructure, Nextcloud (files.bath.ac.uk) will briefly be unavailable during this period.

Network and Wi-Fi - System Upgrade

Maintenance

Resolved Aug 05 at 07:00am BST

We are upgrading core campus internet gateway routers to the latest recommended firmware. No service outages are expected, but there may be brief, minor disruptions as traffic reroutes via resilient paths.

Network and Wi-Fi - Maintenance in Various Locations (day 1)

Maintenance

Resolved Aug 05 at 04:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations:

  • 2 East
  • 2 South
  • Milner Building
  • Plymouth (MPPharm)
  • RUH (RICE)
  • Wolfson Buildings

Desk phones may also restart.

September 2025
Sep 10, 2025
1 maintenance

Grouper, iTrent, NESA - Quarterly Patching

Maintenance

Maintenance Sep 10 at 05:30pm BST

Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable.

Sep 09, 2025
3 maintenances

Agresso, FoodDirect, Rheumatology - Quarterly Patching

Maintenance

Maintenance Sep 09 at 05:30pm BST

Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable.

Mahara - Upgrade

Maintenance

Maintenance Sep 09 at 09:00am BST

The Mahara e-portfolio system is going to be upgraded on Tuesday 9 and Wednesday 10 September 2025, and will be unavailable for two days whilst the upgrade takes place. Please make sure you are logged out of your account before that day to avoid any loss of work.

Eduroam (Wi-Fi) - 6GHz Upgrade

Maintenance

Maintenance Sep 09 at 07:00am BST

We will be enabling 6GHz Wi-Fi capability on Eduroam, the University’s primary wireless network. While the upgrade has been thoroughly tested, users may experience a brief interruption (a few seconds, or up to a few minutes in the event of rollback). Most devices will connect as normal with no action required. Devices that do not support 6GHz will continue to use 2.4GHz or 5GHz as usual.

Sep 08, 2025
3 maintenances

CMS, MySQL, SAMIS (3rd-party data) - Quarterly Patching

Maintenance

Maintenance Sep 08 at 05:30pm BST

Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable.

PURE - System Upgrade

Maintenance

Maintenance Sep 08 at 09:00am BST

Pure will be upgraded to version 5.33.1 to ensure the system remains current with the latest fixes and improvements. The upgrade will be carried out by Elsevier on the hosted platform. During this time, Pure will be unavailable to all users.

This upgrade will deliver important bug fixes, improve system stability, and help maintain a secure and reliable service.

Stonefish (HR system) - System Update

Maintenance

Maintenance Sep 08 at 08:30am BST

Stonefish will be unavailable on Monday 8th September between 8:30am and 9:00am while the supplier carries out a system update.

Sep 07, 2025
1 maintenance

Self-Service Portal (TOPdesk) - Database Maintenance (by Supplier)

Maintenance

Maintenance Sep 07 at 09:00am BST

Our Self-Service Portal (TOPdesk) will undergo scheduled maintenance on Sunday 7th September, between 09:00 and 16:00 (UK time) for a database migration.

Our Supplier has informed us that the service is expected to remain available throughout, but please be aware there may be brief downtime if a rollback is required.

We apologise for any inconvenience this may cause.

Sep 04, 2025
1 maintenance

RoomService - Database Patching

Maintenance

Resolved Sep 04 at 08:00am BST

The RoomService database will be patched to version 24.0.1.6 to resolve an issue with processing new bank sort codes. The application will remain available during the update, which is expected to take around 1 hour.

Sep 02, 2025
2 maintenances

iTrent - Upgrade (Phase 2)

Maintenance

Resolved Sep 02 at 07:00am BST

Trent Employee Self Service (ESS) and Manager Self Service (MSS) will be unavailable for up to 6 hours while essential maintenance and upgrades are carried out. This work is necessary to ensure the continued reliability and performance of the service.

UniHub - Migration by Supplier

Maintenance

Resolved Sep 02 at 03:00pm BST

UniHub (https://unihub.bath.ac.uk/) will be unavailable for one day while it is migrated to the supplier’s cloud platform.

Sep 01, 2025
1 maintenance

iTrent - Upgrade (Phase 1)

Maintenance

Resolved Sep 01 at 05:00pm BST

Trent Employee Self Service (ESS) and Manager Self Service (MSS) will be unavailable for up to 1 hour while essential maintenance and upgrades are carried out. This work is necessary to ensure the continued reliability and performance of the service.