Maintenance
Network and Wi-Fi - Upgrade in Woodland Court
Resolved Jul 31 at 08:00am BST
We are replacing end-of-life network equipment in Woodland Court to improve connectivity, security, and enable new features. Users may experience brief interruptions (around 1 minute) to wired and Wi-Fi connections during this upgrade.
Network and Wi-Fi - System Upgrade
Resolved Jul 31 at 07:00am BST
We will be upgrading the wireless core switching platform to a newer operating system version. This may cause a brief loss of connectivity to all wireless networks, including services provided through in-room access points and SD-WAN links to mPharm (Plymouth). Disruption is expected to be minimal.
Business Objects (SAMIS) - Maintenance
Resolved Jul 31 at 07:53am BST
Maintenance is complete.
1 previous update
Moodle - Yearly Upgrade (& Archive)
Resolved Jul 29 at 01:33pm BST
TEL: “We are pleased to announce that Moodle has been successfully upgraded and is now available to users as normal. The upgrade was started around 7:30 am and completed (in record time!) by 1:00 pm.”
1 previous update
QuestionPro - Maintenance
Resolved Jul 26 at 03:30am BST
QuestionPro will undergo planned network maintenance on Saturday 27 July at 03:30 GMT for approximately 1 hour. During this time, users may experience temporary downtime when accessing the platform, including login, surveys, and report downloads. This is to improve network routing in the EU data centre.
Network and Wi-Fi - Maintenance in Various Locations
Resolved Jul 23 at 05:00am BST
Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations:
- 4 East (AV Switches Level 2 and 3)
- 10 East (AV switches Level 5)
- 1 West North (AV switch Level 2)
Desk phones may also restart.
Network Firewall – Upgrade
Resolved Jul 22 at 07:00am BST
A brief disruption (lasting a few seconds) to internet and Azure connectivity may occur while we upgrade the network firewall. This work supports ongoing service improvement and enhanced network reliability.
Network and Wi-Fi Disruption in Woodland Court
Resolved Jul 17 at 08:00am BST
Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in this location. Desk phones may also restart.
people.bath.ac.uk – Server Upgrade
Resolved Jul 15 at 07:30am BST
The servers that run people.bath.ac.uk will be upgraded during this period. The service is expected to remain available throughout, but users with personal homepages are advised to check their pages after the upgrade.
Sigmaplot - License Update
Resolved Jul 14 at 08:00am BST
Sigmaplot will be unavailable for approximately 20 minutes while the software licence and licence manager are updated.
Faulty Power Module Replacement - 4ES Data Centre
Resolved Jul 11 at 09:00am BST
During this maintenance, a faulty power module in the 4ES Data Centre will be replaced. While there is no planned power outage, server owners should be aware that power to the Data Centre will be at risk during the change window.
Network and Wi-Fi Disruption in Woodland Court
Resolved Jul 10 at 08:00am BST
Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in this location. Desk phones may also restart.
Network (Wi-Fi and Ethernet) - Infrastructure Firmware Upgrade
Resolved Jul 09 at 07:00am BST
Due to essential maintenance to enhance network security and stability, there may be brief interruptions to both Wi-Fi and Ethernet connectivity. Disruption should be minimal, as devices will be moved between access points during the upgrade. However, some users may experience a short outage at some point during the process.
Bomgar (BeyondTrust) - Upgrade
Resolved Jul 04 at 05:00pm BST
Due to software and security updates to the underlying service infrastructure, remote access provided by Beyond Trust Remote Support (Bomgar / support.bath.ac.uk) will not be available during this upgrade.
DecisionTime - Certificate Renewal
Resolved Jul 03 at 12:00pm BST
DecisionTime will undergo a certificate renewal to maintain secure access. New logins may be briefly unavailable during the change, and existing sessions may be logged out. The disruption is expected to last less than 10 minutes.
PURE - Certificate Renewal
Resolved Jul 03 at 10:00am BST
PURE will undergo a certificate renewal to maintain secure access. New logins may be briefly unavailable during the change, and existing sessions may be logged out. The disruption is expected to last less than 10 minutes
Network and Wi-Fi Disruption in 4 East, Level 2
Resolved Jul 02 at 09:00am BST
We have been informed by the Campus Infrastructure team that, due to power-related maintenance in this building/area, network connectivity may be unavailable in the following rooms during this time:
- 1.07
- 1.11
- 1.18
- 1.25
- 1.23
- 3.17
Network and Wi-Fi Disruption in the Library
Resolved Jul 02 at 08:00am BST
Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in this location. Desk phones may also restart.
Maple - Network License Update
Resolved Jul 01 at 08:00am BST
This software will be unavailable for approximately 30 minutes while we update the licence manager.
SPSS 27 & AMOS 30 (and Earlier) – End of Life
Resolved Aug 31 at 05:00pm BST
Please be advised that SPSS version 27 and AMOS version 30 (as well as all earlier versions) will reach End of Life on August 31, 2025. After this date, these versions will cease to function and will no longer be supported.
Network and Wi-Fi - Upgrade in Woodland Court
Resolved Aug 28 at 08:00am BST
We are replacing end-of-life network equipment in this location to improve connectivity, security, and enable new features. Users may experience brief interruptions (around 1 minute) to wired and Wi-Fi connections during this upgrade.
Network and Wi-Fi - Upgrade in 4 South
Resolved Aug 28 at 08:00am BST
We are replacing end-of-life network equipment in this location to improve connectivity, security, and enable new features. Users may experience brief interruptions (around 1 minute) to wired and Wi-Fi connections during this upgrade.
Engage - Migration by Supplier
Resolved Aug 27 at 09:00am BST
Engage (https://engage.bath.ac.uk), the Virtual Learning Environment for Distance Learning students (https://online.bath.ac.uk/), will be unavailable on Wednesday 27th August while the supplier carries out a migration.
Network and Wi-Fi - Maintenance in Various Locations
Resolved Aug 27 at 05:00am BST
Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations:
- 1 West
- 10 East
- Aquilla
- Chancellors Building
- Eastern Residences
- Green Park House
- Library
- Quads A
- Quads B
- The Edge
- Woodland Court
Desk phones may also restart.
Electrical Maintenance - Wessex House L3
Resolved Aug 16 at 07:00am BST
Due to essential electrical works, network and Wi-Fi services in Wessex House L3 will be unavailable for the duration of the power isolation. This outage will affect all areas except the Security Control Room on Level 1.
Network and Wi-Fi - Maintenance in Various Locations (day 3)
Resolved Aug 07 at 04:00am BST
Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations:
- 1 West
- 10 East
- Chancellors Building
- Green Park House
Desk phones may also restart.
Network and Wi-Fi - Maintenance in Various Locations (day 2)
Resolved Aug 06 at 04:00am BST
Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations:
- 1 West Level 4
- Aquilla
- Chancellors Building Level 1
- Library Level 1 and 2
- Quads Block A
- Quads Block B
- The Edge Level 3
- Woodland Court
Desk phones may also restart.
Files.bath.ac.uk - Quarterly Update
Resolved Aug 05 at 07:00am BST
Due to quarterly software and security updates to the underlying service infrastructure, Nextcloud (files.bath.ac.uk) will briefly be unavailable during this period.
Network and Wi-Fi - System Upgrade
Resolved Aug 05 at 07:00am BST
We are upgrading core campus internet gateway routers to the latest recommended firmware. No service outages are expected, but there may be brief, minor disruptions as traffic reroutes via resilient paths.
Network and Wi-Fi - Maintenance in Various Locations (day 1)
Resolved Aug 05 at 04:00am BST
Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations:
- 2 East
- 2 South
- Milner Building
- Plymouth (MPPharm)
- RUH (RICE)
- Wolfson Buildings
Desk phones may also restart.
Grouper, iTrent, NESA - Quarterly Patching
Maintenance Sep 10 at 05:30pm BST
Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable.
Agresso, FoodDirect, Rheumatology - Quarterly Patching
Maintenance Sep 09 at 05:30pm BST
Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable.
Mahara - Upgrade
Maintenance Sep 09 at 09:00am BST
The Mahara e-portfolio system is going to be upgraded on Tuesday 9 and Wednesday 10 September 2025, and will be unavailable for two days whilst the upgrade takes place. Please make sure you are logged out of your account before that day to avoid any loss of work.
Eduroam (Wi-Fi) - 6GHz Upgrade
Maintenance Sep 09 at 07:00am BST
We will be enabling 6GHz Wi-Fi capability on Eduroam, the University’s primary wireless network. While the upgrade has been thoroughly tested, users may experience a brief interruption (a few seconds, or up to a few minutes in the event of rollback). Most devices will connect as normal with no action required. Devices that do not support 6GHz will continue to use 2.4GHz or 5GHz as usual.
CMS, MySQL, SAMIS (3rd-party data) - Quarterly Patching
Maintenance Sep 08 at 05:30pm BST
Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable.
PURE - System Upgrade
Maintenance Sep 08 at 09:00am BST
Pure will be upgraded to version 5.33.1 to ensure the system remains current with the latest fixes and improvements. The upgrade will be carried out by Elsevier on the hosted platform. During this time, Pure will be unavailable to all users.
This upgrade will deliver important bug fixes, improve system stability, and help maintain a secure and reliable service.
Stonefish (HR system) - System Update
Maintenance Sep 08 at 08:30am BST
Stonefish will be unavailable on Monday 8th September between 8:30am and 9:00am while the supplier carries out a system update.
Self-Service Portal (TOPdesk) - Database Maintenance (by Supplier)
Maintenance Sep 07 at 09:00am BST
Our Self-Service Portal (TOPdesk) will undergo scheduled maintenance on Sunday 7th September, between 09:00 and 16:00 (UK time) for a database migration.
Our Supplier has informed us that the service is expected to remain available throughout, but please be aware there may be brief downtime if a rollback is required.
We apologise for any inconvenience this may cause.
RoomService - Database Patching
Resolved Sep 04 at 08:00am BST
The RoomService database will be patched to version 24.0.1.6 to resolve an issue with processing new bank sort codes. The application will remain available during the update, which is expected to take around 1 hour.
iTrent - Upgrade (Phase 2)
Resolved Sep 02 at 07:00am BST
Trent Employee Self Service (ESS) and Manager Self Service (MSS) will be unavailable for up to 6 hours while essential maintenance and upgrades are carried out. This work is necessary to ensure the continued reliability and performance of the service.
UniHub - Migration by Supplier
Resolved Sep 02 at 03:00pm BST
UniHub (https://unihub.bath.ac.uk/) will be unavailable for one day while it is migrated to the supplier’s cloud platform.
iTrent - Upgrade (Phase 1)
Resolved Sep 01 at 05:00pm BST
Trent Employee Self Service (ESS) and Manager Self Service (MSS) will be unavailable for up to 1 hour while essential maintenance and upgrades are carried out. This work is necessary to ensure the continued reliability and performance of the service.