Maintenance

Due to essential maintenance to enhance network security and stability, there may be brief interruptions to both Wi-Fi and Ethernet connectivity.

Disruption should be minimal, as devices will be moved between access points during the upgrade. However, some users may experience a short outage at some point during the process.

Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable.

Business Objects for iTrent will be upgraded to the latest version to support HR reporting. During this time, Business Objects for iTrent will be unavailable for around 7 hours.

Please note that Business Objects for SAMIS is unaffected and will remain available.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations:

• Canal Wharf
• Carpenter
• Eveleigh
• Green Park House
• Holburne
• iCast
• John Wood
• Milner
• Mpharm
• Ruh/Wolfson
• Scala
• Virgil

Desk phones may also restart.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations:

• Balehaus
• Chancellors
• East Building
• Edge
• EWL
• SOM
• STV

Desk phones may also restart.

Due to quarterly software and security updates to the underlying service infrastructure, Nextcloud (files.bath.ac.uk) will briefly be unavailable during this period.

AdminDesk will be migrated from Windows Server 2019 to Windows Server 2025 as part of a major upgrade. This move is being prioritised to address the ongoing black screen issue affecting Windows 11 devices and to provide a modernised, more consistent user experience.

What this means for you:

• AdminDesk will adopt a Windows 11-like interface for greater consistency across devices.
• Multi-monitor support will be enabled by default.
• Access to updated versions of core applications.

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Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations:

• 1 East
• 2 East
• 3 East
• 4 East
• 6 East
• 8 East
• Boiler House
• Carpenters Workshop
• Norwood House
• Sports Hall

Desk phones may also restart.

The Panopto Scheduler will undergo a short maintenance window to update messaging for unit code access and improve troubleshooting information. Academic staff will not be able to access the Scheduler during this time, but no recordings will be affected.

Due to essential maintenance to enhance network security and stability, there may be brief interruptions to both Wi-Fi and Ethernet connectivity. Disruption should be minimal, as devices will be moved between access points during the upgrade. However, some users may experience a short outage at some point during the process.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations:

• 5 West
• 6 West
• 6 West South
• 8 West
• 9 West

Desk phones may also restart.

Synergy will be unavailable for approximately 2 hours while we complete an upgrade. This work will ensure the continued smooth running of the service, maintain support from the supplier, and apply the latest security patches.

Microsoft are reducing the default OneDrive storage allocation for all new starters.

• Current accounts using less than 5GB will not be affected.
• Accounts over the new default limit will be increased up to a maximum of 50GB.
• Accounts already over 50GB will automatically be allocated 1TB (around 1,400 users).
• Future storage increase requests may be available at DDaT’s discretion.

We recommend reviewing your stored files to ensure you remain within your allocated storage.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations:

• 1 West North
• 2 West
• 3 West
• 3 West Annexe
• 3 West North
• 4 West
• Wessex

Desk phones may also restart.

A brief disruption (lasting a few seconds) to internet and Azure connectivity may occur while we upgrade the network firewall. This work supports ongoing service improvement and enhanced network reliability.

Due to quarterly software and security updates to the underlying service infrastructure, Nextcloud (files.bath.ac.uk) will briefly be unavailable during this period.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations:

• 1 South
• 2 South
• 3 South
• 4 South
• 4 South Annexe
• 5 South
• Fossil Shed
• Lodge
• Medical Centre
• Osbourne
• Radiation Store
• Southern Comms
• Woodlands

Desk phones may also restart.

We are replacing end-of-life network equipment in this location to improve connectivity, security, and enable new features. Users may experience brief interruptions (around 1 minute) to wired and Wi-Fi connections during this upgrade.

Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable.

Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable.

The Mahara e-portfolio system is going to be upgraded on Tuesday 9 and Wednesday 10 September 2025, and will be unavailable for two days whilst the upgrade takes place. Please make sure you are logged out of your account before that day to avoid any loss of work.

We will be enabling 6GHz Wi-Fi capability on Eduroam, the University’s primary wireless network. While the upgrade has been thoroughly tested, users may experience a brief interruption (a few seconds, or up to a few minutes in the event of rollback). Most devices will connect as normal with no action required. Devices that do not support 6GHz will continue to use 2.4GHz or 5GHz as usual.

Due to quarterly software and security updates to the underlying service infrastructure, these services will briefly be unavailable.

Pure will be upgraded to version 5.33.1 to ensure the system remains current with the latest fixes and improvements. The upgrade will be carried out by Elsevier on the hosted platform. During this time, Pure will be unavailable to all users.

This upgrade will deliver important bug fixes, improve system stability, and help maintain a secure and reliable service.

Stonefish will be unavailable on Monday 8th September between 8:30am and 9:00am while the supplier carries out a system update.

Our Self-Service Portal (TOPdesk) will undergo scheduled maintenance on Sunday 7th September, between 09:00 and 16:00 (UK time) for a database migration.

Our Supplier has informed us that the service is expected to remain available throughout, but please be aware there may be brief downtime if a rollback is required.

We apologise for any inconvenience this may cause.

The RoomService database will be patched to version 24.0.1.6 to resolve an issue with processing new bank sort codes. The application will remain available during the update, which is expected to take around 1 hour.

Trent Employee Self Service (ESS) and Manager Self Service (MSS) will be unavailable for up to 6 hours while essential maintenance and upgrades are carried out. This work is necessary to ensure the continued reliability and performance of the service.

UniHub (https://unihub.bath.ac.uk/) will be unavailable for one day while it is migrated to the supplier’s cloud platform.

Trent Employee Self Service (ESS) and Manager Self Service (MSS) will be unavailable for up to 1 hour while essential maintenance and upgrades are carried out. This work is necessary to ensure the continued reliability and performance of the service.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations:
- 1 West

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations:
- 5 West

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations:
- 4 East South

Annual upgrade of the KxWelcome (Room Service) system to version 24.3. During the upgrade, the KxW database, client, and web applications (including student and staff portals) will be unavailable at various times. All work is expected to complete by the end of the working day.

Business Objects for SAMIS will be unavailable on Thursday from 08:00 to 17:00 while we apply an essential security patch to address a recently identified vulnerability. This work is required to ensure the continued security and stability of the service.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations:

• 6E
• East Building
• Norwood House

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations:

• 1WN
• 3E
• 4W
• Milner

The REDCap server will be briefly restarted at 17:00 on 14 October to restore an automated job service following a certificate renewal. The system will be unavailable for a few minutes during this time.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity in the following locations:

• John Wood
• Library
• Main Hall
• STV
• Wessex House

Worktribe will be upgraded to version 2025.7. The staging environment will be updated first, followed by the live environment, which will be unavailable for around 2 hours.

Due to essential maintenance to enhance network security and stability, there may be brief interruptions to both Wi-Fi and Ethernet connectivity.

Disruption should be minimal, as devices will be moved between access points during the upgrade. However, some users may experience a short outage at some point during the process.

We are replacing end-of-life network equipment in this location to improve connectivity, security, and enable new features. Users may experience brief interruptions (around 1 minute) to wired and Wi-Fi connections during this upgrade.