Previous incidents
No Network in 2 West levels 3 and 4 Including the Parade Bar
Resolved Aug 31 at 09:36am BST
Issue Resolved, power has been restored
SAMIS Unavailable
Resolved Aug 31 at 05:30pm BST
SAMIS, our student record system, will be unavailable on Thursday 31 August after 5.30pm for approximately one hour due to quarterly software and security updates to the underlying service infrastructure.
The wiki (Confluence) is currently unavailable
Updated Sep 06 at 01:04pm BST
The Wiki (Confluence) is again currently only available when connected to the University's VPN. For information regarding how to connect your device to the VPN, please visit: http://go.bath.ac.uk/vpn
8 previous updates
Issue affecting TOPdesk (source: https://status.topdesk.com/)
Resolved Aug 23 at 12:19pm BST
TOPdesk's Support Team have pinpointed the issue and implemented a fix. As a result of this, the performance of our TOPdesk environment appears to have stabilised. We will continue to monitor the situation.
3 previous updates
Issue affecting Online Surveys
Resolved Aug 16 at 04:48pm BST
JISC have found a fix for the issue with response submissions in Online Surveys. The platform is now functioning as usual.
We are monitoring the platform closely while continuing our investigation into what caused this issue, to try and protect against any possible reoccurrences.
We first became aware of a possible issue with response submission on Thursday 10 August. Our initial testing suggested this to be a one-off error affecting a single user. Unfortunately, the issue evolved and, ...
Network Outage in Student Residences. Conygre, Wolfson and Cotswold
Resolved Aug 14 at 10:46am BST
The network issues at Conygre, Wolfson and Cotswold residences have now been resolved.
2West Loss of network connectivity
Resolved Aug 11 at 11:19am BST
This issue has now been resolved.
1 previous update
Network and Wi-Fi disruption in 4 South (4S)
Resolved Aug 10 at 05:00am BST
Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Thursday 10 August between 5:00am and 9:00am in 4 South. Desk phones may also restart.
iTrent (incl. MSS and ESS) will be unavailable due to updates
Resolved Aug 09 at 05:30pm BST
Following implementation of MFA to iTrent, our HR and Payroll system, a further update is needed to ensure you only need to authenticate your log in once per day. iTrent, including Manager Self Service (MSS) and Employee Self Service (ESS) will be unavailable for up to 2 hours while this is completed.
Network and Wi-Fi disruption in 4 East South (4ES)
Resolved Aug 03 at 05:00am BST
Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Thursday 3 August between 5:00am and 9:00am in 4 East South. Desk phones may also restart.
Keysight BenchVue software unavailable
Resolved Aug 01 at 08:00am BST
Due to annual licensing renewal to continue software availability, Keysight BenchVue software, which is used for engineering, will be unavailable on Tuesday 1 August between 8:00am and 9:00am for approximately 20 minutes.
Network and Wi-Fi disruption
Resolved Aug 01 at 08:00am BST
Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Tuesday 1 August in University owned buildings and on campus. Desk phones may also restart.
Multiple Department of Life Sciences accounts closed due to an expired role
Resolved Jul 31 at 11:53am BST
This issue should now be resolved, with access restored for all affected users. We are sorry for the inconvenience that this has caused.
1 previous update
Moodle unavailable 31/07/23 and then read-only for testing
Resolved Aug 03 at 02:08pm BST
Moodle is now live again following successful testing of the upgrade.
1 previous update
Issue affecting Teams desk phones (Yealink, etc)
Resolved Jul 27 at 01:09pm BST
This issue should now be resolved.
1 previous update
Cambridge Crystallographic Data Centre (CCDC) software unavailable
Resolved Jul 27 at 08:00am BST
Due to a network license update to maintain software support, Cambridge Crystallographic Data Centre (CCDC) software, which is used for scientific research data, will be unavailable on Thursday 27 July between 8:00am and 9:00am for approximately 20 minutes.
Maple software unavailable
Resolved Jul 27 at 08:00am BST
Due to annual licensing renewal to continue software availability, Maple software, which is used for mathematics, will be unavailable on Thursday 27 July between 8:00am and 9:00am for approximately 20 minutes.
Network and Wi-Fi disruption in 4 East (4E)
Resolved Jul 27 at 05:00am BST
Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Thursday 27 July between 5:00am and 9:00am in 4 East. Desk phones may also restart.
Network and Wi-Fi disruption in 4 West (4W)
Resolved Jul 26 at 05:00am BST
Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Wednesday 26 July between 5:00am and 7:00am in 4 West. Desk phones may also restart.
Brief unavailability of network connectivity in Dartmouth Avenue
Resolved Jul 20 at 07:00am BST
Dartmouth Avenue will have a brief unavailability of network connectivity, including Wi-Fi, on Thursday 20 July between 7am and 10am. This maintenance is due to network improvements to maintain security and stability. Desk phones may also restart.
Network maintenance, including Wi-Fi, in 3 West North (3WN)
Resolved Jul 20 at 05:00am BST
Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Thursday 20 July between 5:00am and 9:00am in 3 West North. Desk phones may also restart.
Issue affecting Agresso login
Resolved Jul 25 at 09:05am BST
The issue affecting logging in to Agresso web services has now been resolved.
3 previous updates
Power BI Report Server upgrade
Resolved Jul 06 at 09:30am BST
Power BI Report Server will be unavailable whilst it is being upgraded. This upgrade will bring improved security.