Previous incidents

August 2023
Aug 31, 2023
2 incidents

No Network in 2 West levels 3 and 4 Including the Parade Bar

Resolved Aug 31 at 09:36am BST

Issue Resolved, power has been restored

SAMIS Unavailable

Maintenance

Resolved Aug 31 at 05:30pm BST

SAMIS, our student record system, will be unavailable on Thursday 31 August after 5.30pm for approximately one hour due to quarterly software and security updates to the underlying service infrastructure.

Aug 24, 2023
1 incident

The wiki (Confluence) is currently unavailable

Downtime

Updated Sep 06 at 01:04pm BST

The Wiki (Confluence) is again currently only available when connected to the University's VPN. For information regarding how to connect your device to the VPN, please visit: http://go.bath.ac.uk/vpn

8 previous updates

Aug 21, 2023
1 incident

Issue affecting TOPdesk (source: https://status.topdesk.com/)

Degraded

Resolved Aug 23 at 12:19pm BST

TOPdesk's Support Team have pinpointed the issue and implemented a fix. As a result of this, the performance of our TOPdesk environment appears to have stabilised. We will continue to monitor the situation.

3 previous updates

Aug 16, 2023
1 incident

Issue affecting Online Surveys

Resolved Aug 16 at 04:48pm BST

JISC have found a fix for the issue with response submissions in Online Surveys. The platform is now functioning as usual.

We are monitoring the platform closely while continuing our investigation into what caused this issue, to try and protect against any possible reoccurrences.

We first became aware of a possible issue with response submission on Thursday 10 August. Our initial testing suggested this to be a one-off error affecting a single user. Unfortunately, the issue evolved and, ...

Aug 14, 2023
1 incident

Network Outage in Student Residences. Conygre, Wolfson and Cotswold

Resolved Aug 14 at 10:46am BST

The network issues at Conygre, Wolfson and Cotswold residences have now been resolved.

Aug 11, 2023
1 incident

2West Loss of network connectivity

Degraded

Resolved Aug 11 at 11:19am BST

This issue has now been resolved.

1 previous update

Aug 10, 2023
1 incident

Network and Wi-Fi disruption in 4 South (4S)

Maintenance

Resolved Aug 10 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Thursday 10 August between 5:00am and 9:00am in 4 South. Desk phones may also restart.

Aug 09, 2023
1 incident

iTrent (incl. MSS and ESS) will be unavailable due to updates

Maintenance

Resolved Aug 09 at 05:30pm BST

Following implementation of MFA to iTrent, our HR and Payroll system, a further update is needed to ensure you only need to authenticate your log in once per day. iTrent, including Manager Self Service (MSS) and Employee Self Service (ESS) will be unavailable for up to 2 hours while this is completed.

Aug 03, 2023
1 incident

Network and Wi-Fi disruption in 4 East South (4ES)

Maintenance

Resolved Aug 03 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Thursday 3 August between 5:00am and 9:00am in 4 East South. Desk phones may also restart.

Aug 01, 2023
2 incidents

Keysight BenchVue software unavailable

Maintenance

Resolved Aug 01 at 08:00am BST

Due to annual licensing renewal to continue software availability, Keysight BenchVue software, which is used for engineering, will be unavailable on Tuesday 1 August between 8:00am and 9:00am for approximately 20 minutes.

Network and Wi-Fi disruption

Maintenance

Resolved Aug 01 at 08:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Tuesday 1 August in University owned buildings and on campus. Desk phones may also restart.

July 2023
Jul 31, 2023
2 incidents

Multiple Department of Life Sciences accounts closed due to an expired role

Resolved Jul 31 at 11:53am BST

This issue should now be resolved, with access restored for all affected users. We are sorry for the inconvenience that this has caused.

1 previous update

Moodle unavailable 31/07/23 and then read-only for testing

Maintenance

Resolved Aug 03 at 02:08pm BST

Moodle is now live again following successful testing of the upgrade.

1 previous update

Jul 27, 2023
4 incidents

Issue affecting Teams desk phones (Yealink, etc)

Degraded

Resolved Jul 27 at 01:09pm BST

This issue should now be resolved.

1 previous update

Cambridge Crystallographic Data Centre (CCDC) software unavailable

Maintenance

Resolved Jul 27 at 08:00am BST

Due to a network license update to maintain software support, Cambridge Crystallographic Data Centre (CCDC) software, which is used for scientific research data, will be unavailable on Thursday 27 July between 8:00am and 9:00am for approximately 20 minutes.

Maple software unavailable

Maintenance

Resolved Jul 27 at 08:00am BST

Due to annual licensing renewal to continue software availability, Maple software, which is used for mathematics, will be unavailable on Thursday 27 July between 8:00am and 9:00am for approximately 20 minutes.

Network and Wi-Fi disruption in 4 East (4E)

Maintenance

Resolved Jul 27 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Thursday 27 July between 5:00am and 9:00am in 4 East. Desk phones may also restart.

Jul 26, 2023
1 incident

Network and Wi-Fi disruption in 4 West (4W)

Maintenance

Resolved Jul 26 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Wednesday 26 July between 5:00am and 7:00am in 4 West. Desk phones may also restart.

Jul 20, 2023
2 incidents

Brief unavailability of network connectivity in Dartmouth Avenue

Maintenance

Resolved Jul 20 at 07:00am BST

Dartmouth Avenue will have a brief unavailability of network connectivity, including Wi-Fi, on Thursday 20 July between 7am and 10am. This maintenance is due to network improvements to maintain security and stability. Desk phones may also restart.

Network maintenance, including Wi-Fi, in 3 West North (3WN)

Maintenance

Resolved Jul 20 at 05:00am BST

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Thursday 20 July between 5:00am and 9:00am in 3 West North. Desk phones may also restart.

Jul 12, 2023
1 incident

Issue affecting Agresso login

Degraded

Resolved Jul 25 at 09:05am BST

The issue affecting logging in to Agresso web services has now been resolved.

3 previous updates

Jul 06, 2023
1 incident

Power BI Report Server upgrade

Maintenance

Resolved Jul 06 at 09:30am BST

Power BI Report Server will be unavailable whilst it is being upgraded. This upgrade will bring improved security.

June 2023
No incidents reported