Previous incidents

Issue Resolved, power has been restored

SAMIS, our student record system, will be unavailable on Thursday 31 August after 5.30pm for approximately one hour due to quarterly software and security updates to the underlying service infrastructure.

The Wiki (Confluence) is again currently only available when connected to the University's VPN. For information regarding how to connect your device to the VPN, please visit: http://go.bath.ac.uk/vpn

TOPdesk's Support Team have pinpointed the issue and implemented a fix. As a result of this, the performance of our TOPdesk environment appears to have stabilised. We will continue to monitor the situation.

JISC have found a fix for the issue with response submissions in Online Surveys. The platform is now functioning as usual.

We are monitoring the platform closely while continuing our investigation into what caused this issue, to try and protect against any possible reoccurrences.

We first became aware of a possible issue with response submission on Thursday 10 August. Our initial testing suggested this to be a one-off error affecting a single user. Unfortunately, the issue evolved and, ...

The network issues at Conygre, Wolfson and Cotswold residences have now been resolved.

This issue has now been resolved.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Thursday 10 August between 5:00am and 9:00am in 4 South. Desk phones may also restart.

Following implementation of MFA to iTrent, our HR and Payroll system, a further update is needed to ensure you only need to authenticate your log in once per day. iTrent, including Manager Self Service (MSS) and Employee Self Service (ESS) will be unavailable for up to 2 hours while this is completed.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Thursday 3 August between 5:00am and 9:00am in 4 East South. Desk phones may also restart.

Due to annual licensing renewal to continue software availability, Keysight BenchVue software, which is used for engineering, will be unavailable on Tuesday 1 August between 8:00am and 9:00am for approximately 20 minutes.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Tuesday 1 August in University owned buildings and on campus. Desk phones may also restart.

This issue should now be resolved, with access restored for all affected users. We are sorry for the inconvenience that this has caused.

Moodle is now live again following successful testing of the upgrade.

This issue should now be resolved.

Due to a network license update to maintain software support, Cambridge Crystallographic Data Centre (CCDC) software, which is used for scientific research data, will be unavailable on Thursday 27 July between 8:00am and 9:00am for approximately 20 minutes.

Due to annual licensing renewal to continue software availability, Maple software, which is used for mathematics, will be unavailable on Thursday 27 July between 8:00am and 9:00am for approximately 20 minutes.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Thursday 27 July between 5:00am and 9:00am in 4 East. Desk phones may also restart.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Wednesday 26 July between 5:00am and 7:00am in 4 West. Desk phones may also restart.

Dartmouth Avenue will have a brief unavailability of network connectivity, including Wi-Fi, on Thursday 20 July between 7am and 10am. This maintenance is due to network improvements to maintain security and stability. Desk phones may also restart.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, on Thursday 20 July between 5:00am and 9:00am in 3 West North. Desk phones may also restart.

The issue affecting logging in to Agresso web services has now been resolved.

Power BI Report Server will be unavailable whilst it is being upgraded. This upgrade will bring improved security.