Previous incidents

November 2023
Nov 24, 2023
1 incident

Unidesk performance is currently slow and log ins may fail

Degraded

Resolved Nov 27 at 01:29pm GMT

This issue has now been resolved.

1 previous update

Nov 22, 2023
2 incidents

Wiki currently unavailable

Downtime

Resolved Nov 23 at 05:45pm GMT

This issue has now been resolved.

2 previous updates

Re:View / Panopto Scheduler currently unavailable

Degraded

Resolved Nov 22 at 11:26am GMT

This issue has now been resolved.

1 previous update

Nov 10, 2023
1 incident

Microsoft 365 Services including services which use Microsoft Log Ins

Degraded

Resolved Nov 10 at 12:50pm GMT

Microsoft have now resolved this issue ans services are now working as expected.

2 previous updates

October 2023
Oct 30, 2023
1 incident

Moodle running slowly with some users unable to log in

Degraded

Resolved Oct 30 at 03:00pm GMT

This issue has now been resolved.

1 previous update

Oct 18, 2023
1 incident

Network disruption to Scala building

Degraded

Resolved Oct 18 at 12:33pm BST

Service now restored to building.

1 previous update

Oct 10, 2023
1 incident

4 West South Side of Building electrical problems : No network or WiFi

Degraded

Resolved Oct 10 at 09:08am BST

Campus Infrastructure have now resolved this issue.

1 previous update

Oct 09, 2023
2 incidents

Moodle running extremely slowly with some users unable to log in

Degraded

Resolved Oct 10 at 11:27am BST

This issue has now been solved.

5 previous updates

Wake on Lan (WoL) Errors

Degraded

Resolved Oct 09 at 10:01am BST

This issue has now been resolved.

1 previous update

Oct 04, 2023
1 incident

ReView / Panopto Scheduled Recordings Currently Not Starting

Degraded

Resolved Oct 04 at 11:01am BST

Scheduled recordings are now working as expected, we are investigating the cause of the earlier failures.

1 previous update

Oct 02, 2023
1 incident

Web Room Bookings (BORRS) is currently down

Degraded

Resolved Oct 02 at 02:55pm BST

We have resolved this issue now. Apologies for any inconvenience caused.

1 previous update

September 2023
Sep 28, 2023
2 incidents

VPN Authentication Problems

Degraded

Resolved Sep 28 at 01:50pm BST

A workaround is now in place if you were experiencing authentication problems when connecting to VPN please try again, if you continue to experience problems please log a support request go.bath.ac.uk/it-help

1 previous update

Scala Building: No network connectivity (Wired and WiFi)

Degraded

Resolved Sep 28 at 09:15am BST

Power has now been restored and both wired network and WiFi are now available.

2 previous updates

Sep 19, 2023
1 incident

Moodle enrolment issue

Degraded

Resolved Sep 22 at 01:32pm BST

This issue has now been resolved. If you are experiencing issues logging into Moodle, please contact the IT Service Desk.

1 previous update

Sep 15, 2023
1 incident

Network issues (Wi-Fi) in 10 East (SoM)

Degraded

Resolved Sep 22 at 01:08pm BST

We resolved the issue Monday morning at 10:00am.

1 previous update

Sep 13, 2023
1 incident

Network issues reported in 10 East (School of Management)

Degraded

Resolved Sep 13 at 11:39am BST

The issues with the Wi-Fi seem to have been fixed. We have monitored and no further issues are showing.

1 previous update

Sep 05, 2023
2 incidents

Teams Calling Currently Unavilable for Directly Dialled Numbers

Degraded

Resolved Sep 05 at 01:05pm BST

We have identified the issue and it has now been resolved.

1 previous update

Moodle Accounts Unable to sign in.

Resolved Sep 05 at 08:58am BST

Moodle sign-ins are now back up and running.

Sep 04, 2023
1 incident

SAMIS performance issues

Resolved Sep 04 at 12:51pm BST

SAMIS should be working again as normal, apologies for the inconvenience.