Previous incidents

September 2023
28 September 2023
2 incidents

VPN Authentication Problems

Resolved

Resolved 28 September 2023 at 12:50 UTC

A workaround is now in place if you were experiencing authentication problems when connecting to VPN please try again, if you continue to experience problems please log a support request go.bath.ac.uk/it-help

1 previous update

Scala Building: No network connectivity (Wired and WiFi)

Resolved

Resolved 28 September 2023 at 08:15 UTC

Power has now been restored and both wired network and WiFi are now available.

2 previous updates

19 September 2023
1 incident

Moodle enrolment issue

Resolved

Resolved 22 September 2023 at 12:32 UTC

This issue has now been resolved. If you are experiencing issues logging into Moodle, please contact the IT Service Desk.

1 previous update

15 September 2023
1 incident

Network issues (Wi-Fi) in 10 East (SoM)

Resolved

Resolved 22 September 2023 at 12:08 UTC

We resolved the issue Monday morning at 10:00am.

1 previous update

13 September 2023
1 incident

Network issues reported in 10 East (School of Management)

Resolved

Resolved 13 September 2023 at 10:39 UTC

The issues with the Wi-Fi seem to have been fixed. We have monitored and no further issues are showing.

1 previous update

5 September 2023
2 incidents

Teams Calling Currently Unavilable for Directly Dialled Numbers

Resolved

Resolved 5 September 2023 at 12:05 UTC

We have identified the issue and it has now been resolved.

1 previous update

Moodle Accounts Unable to sign in.

Resolved

Resolved 5 September 2023 at 07:58 UTC

Moodle sign-ins are now back up and running.

4 September 2023
1 incident

SAMIS performance issues

Resolved

Resolved 4 September 2023 at 11:51 UTC

SAMIS should be working again as normal, apologies for the inconvenience.