Previous incidents
University Print Service - Scan to Email Issue
Resolved 19 May 2026 at 08:26 UTC
This issue has now been resolved.
2 previous updates
X Drive - Issue Affecting 'Administration' & 'Professional Services' Areas
Resolved 14 May 2026 at 13:30 UTC
This issue is now resolved.
We apologise for any inconvenience caused and thank you for your patience while our technical resolver teams worked to ensure access was fully and correctly restored.
8 previous updates
Oracle Databases - Service Issue Affecting: Agresso, iTrent, KxWelcome, SAMIS
Resolved 7 May 2026 at 15:15 UTC
No further issues or degradation have been observed. We are therefore marking this incident as resolved.
7 previous updates
Room Bookings (BORRS) - 503 Error Message
Resolved 22 April 2026 at 09:53 UTC
The issue that was affecting the Bath Online Room Request System (BORRS) is now resolved.
1 previous update
SAMIS (Web) - Performance Issues
Resolved 23 April 2026 at 09:45 UTC
This issue is now resolved.
2 previous updates
Authentication - "auth.bath.ac.uk took too long to respond"
Resolved 21 April 2026 at 14:30 UTC
This issue is now resolved – 'auth3' is now back in service.
3 previous updates
Panopto (Re:View) Scheduler - Unavailable
Resolved 21 April 2026 at 14:25 UTC
The Panopto (Re:View) Scheduler is back online.
1 previous update
Panopto (Re:View) Scheduler - Access Issue for Academic Staff
Resolved 17 April 2026 at 08:58 UTC
This issue has now been resolved. Academic staff should once again be able to access the Panopto (Re:View) Scheduler.
The issue was caused by an incorrect configuration change, which has now been rolled back to a previous version.
1 previous update
SAMIS - Caching Issue
Resolved 16 April 2026 at 11:00 UTC
We believe that this issue is now resolved. Any residual issues may be caused by local browser caching, where an older version of the SAMIS web files is being stored on your device.
In many cases, this can be resolved by performing a hard refresh:
- Chrome / Edge (Windows):
Ctrl + Shift + R - Chrome / Edge (Mac):
Cmd + Shift + R
If the issue persists, please follow the steps below to fully clear your browser’s cache and cookies.
**How to Clear Your Bro...
1 previous update
SAMIS - PDF Generation Issue
Resolved 16 April 2026 at 07:55 UTC
The PDF generation issue identified yesterday has now been resolved, and all functionality is operating normally.
1 previous update
iTrent – Access Issue (Affecting New Accounts)
Resolved 9 April 2026 at 09:50 UTC
This issue has now been successfully resolved. The change to load new account details into iTrent was implemented yesterday, and the overnight process completed successfully. All accounts that failed to be created over the past few days have now been added and should be working as expected.
1 previous update
QuestionPro Unable to log on
Resolved 11 March 2026 at 12:20 UTC
This issue is now resolved.
1 previous update
Network - No Internet or Wi-Fi Service in Eastwood 51
Resolved 11 March 2026 at 12:15 UTC
This issue is now resolved.
1 previous update
Secure Downloads Currently Unavailable
Resolved 9 March 2026 at 14:52 UTC
We have identified the cause and this issue is now resolved.
1 previous update
Printing - "Can't Access Accounting Server" Error
Resolved 9 March 2026 at 12:00 UTC
This issue is now resolved.
1 previous update