Previous incidents

February 2024
Feb 29, 2024
1 incident

NESA (non-staff employment database) and Agresso (University finance system) ...

Maintenance

Resolved Feb 29 at 05:30pm GMT

NESA, which is our non-staff employment database, and Agresso, the University finance system, will be unavailable for approximately one hour, due to quarterly software and security updates to the underlying service infrastructure.

Feb 28, 2024
3 incidents

Rheumatology (Research software) and Food Direct (Catering order system) Unav...

Maintenance

Resolved Feb 28 at 05:30pm GMT

Rheumatology, which is a software used for Pharmaceutical Research, and Food Direct, our University catering order system, will be unavailable for approximately one hour, due to quarterly software and security updates to the underlying service infrastructure.

KiTTY, a terminal application will be replaced by PuTTY

Maintenance

Resolved Feb 28 at 09:00am GMT

KiTTY, a terminal application, will no longer be available and will be replaced by PuTTY. If you have saved sessions on KiTTY, which you would like to retain, you will need to recreate these in PuTTY before the 28 February. You can now install PuTTY from the Software Center.

Network and Wi-Fi disruption in Green Park House

Maintenance

Resolved Feb 28 at 05:00am GMT

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Green Park House. Desk phones may also restart.

Feb 27, 2024
3 incidents

Typecase and processing bursaries and scholarships on SAMIS, Unavailable

Maintenance

Resolved Feb 27 at 05:30pm GMT

Typecase, our University webpages publishing system, and processing bursaries and scholarships on SAMIS, will be unavailable for approximately one hour, due to quarterly software and security updates to the underlying service infrastructure. 

iTrent (MSS and ESS) unavailable

Maintenance

Resolved Feb 27 at 07:30am GMT

iTrent, including Employee Self Service (ESS) and Manager Self-Service (MSS), will be unavailable, while an upgrade takes place to allow full functionality.

Possible disruption to University VPN servers

Maintenance

Resolved Feb 27 at 07:00am GMT

Possible disruption to the University VPN servers, whilst a certificate update takes place, that is required to continue provision of the VPN and improve security and functionality.

Feb 26, 2024
2 incidents

SAMIS Slow to Log On, Some users may see error message when saving

Degraded

Resolved Feb 27 at 10:59am GMT

This issue has now been resolved.

1 previous update

MySQL (database management system) and University Wiki Confluence (online res...

Maintenance

Resolved Feb 26 at 05:30pm GMT

MySQL, a database management system and University Wiki Confluence, our online resource space, will be unavailable for approximately one hour, due to quarterly software and security updates to the underlying service infrastructure.

Feb 21, 2024
1 incident

Network and Wi-Fi disruption in building Eveleigh

Maintenance

Resolved Feb 21 at 05:00am GMT

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Eveleigh building. Desk phones may also restart.

Feb 14, 2024
1 incident

Network and Wi-Fi disruption in Campus Infrastructure Office

Maintenance

Resolved Feb 14 at 05:00am GMT

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Campus Infrastructure Office. Desk phones may also restart.

Feb 12, 2024
2 incidents

Pure, the University's research information system, unavailable

Maintenance

Resolved Feb 12 at 08:00am GMT

Pure, the University's research system for managing information about your research publications, projects, activities and impacts will be unavailable, due to an upgrade to maximise security.

University Wiki Confluence (online resource space) unavailable

Maintenance

Resolved Feb 12 at 08:00am GMT

University Wiki Confluence, our online resource space, will be unavailable due to maintenance to improve system security.

Feb 07, 2024
1 incident

Network and Wi-Fi disruption in Eastwood accommodation

Maintenance

Resolved Feb 07 at 05:00am GMT

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Eastwood accommodation. Desk phones may also restart.

Feb 06, 2024
1 incident

The University’s online storage service Files.bath unavailable

Maintenance

Resolved Feb 06 at 07:00am GMT

The University’s online storage service Files.bath, which allows you to upload and share files, will be unavailable due to an upgrade to maximise security.

Feb 02, 2024
1 incident

Problems accessing Microsoft 365 apps

Degraded

Resolved Feb 02 at 12:07pm GMT

Microsoft have now resolved this issue.

1 previous update

Feb 01, 2024
1 incident

The University’s online storage service Files.bath unavailable

Maintenance

Resolved Feb 01 at 07:00am GMT

The University’s online storage service Files.bath, which allows you to upload and share files, will be unavailable due to an upgrade to maximise security.

January 2024
Jan 30, 2024
1 incident

The University’s online storage service Files.bath unavailable

Maintenance

Resolved Jan 30 at 07:00am GMT

The University’s online storage service Files.bath, which allows you to upload and share files, will be unavailable due to an upgrade to maximise security.

Jan 28, 2024
1 incident

TOPdesk, the University’s IT Self-Service portal unavailable

Maintenance

Resolved Jan 28 at 10:00am GMT

TOPdesk, the University’s IT Self-Service portal, will be unavailable for approximately 30 minutes during this time, due to an upgrade to maximise functionality.

Jan 24, 2024
1 incident

BeyondTrust, the University’s remote support service unavailable

Maintenance

Resolved Jan 24 at 05:00pm GMT

BeyondTrust, the University’s remote support service, will be unavailable due to an upgrade to improve performance.

Jan 23, 2024
1 incident

The University’s Software Centre unavailable

Maintenance

Resolved Jan 23 at 07:00am GMT

The University’s Software Centre, which is an application that allows you to download University approved Apps, will be unavailable due to an upgrade to maximise functionality.

Jan 22, 2024
1 incident

Business Objects maintenance (Monday, 22/01/2024)

Maintenance

Resolved Jan 22 at 12:42pm GMT

Business Objects is now back online.

2 previous updates

Jan 18, 2024
1 incident

Exam Timetable Currently Unavailable

Degraded

Resolved Jan 18 at 09:03am GMT

We believe this issue is now resolved, please try to access your exam timetable again, if you are still experiencing problems please log a ticket through go.bath.ac.uk/it-help and for urgent enquiries please contact the Exams Office emergency helpline on +44 (0)1225 387500

1 previous update

Jan 17, 2024
1 incident

Problems with Agresso web and desktop client

Degraded

Resolved Jan 18 at 02:59pm GMT

This issue is now resolved.

7 previous updates

Jan 16, 2024
1 incident

The University’s online storage service Files.bath unavailable

Maintenance

Resolved Jan 16 at 07:00am GMT

The University’s online storage service Files.bath, which allows you to upload and share files, will be unavailable due to an upgrade to maximise security.

Jan 12, 2024
1 incident

Issues with Room Service and Sendsuite

Degraded

Resolved Jan 15 at 01:58pm GMT

The main issue is now resolved. Apologies for any inconvenience caused.

3 previous updates

Jan 11, 2024
2 incidents

Issues affecting auth.bath (access to Moodle, Typecase, signing in, etc)

Degraded

Resolved Jan 11 at 04:03pm GMT

This issue has now been resolved and we apologise for any inconvenience caused.

1 previous update

University’s Telephone Exchange (Emergency phone lines) Unavailable

Maintenance

Resolved Jan 11 at 08:00am GMT

The University’s Telephone Exchange, which includes our emergency telephone number 666 and lift phone lines, will be unavailable, while an upgrade takes place to maximise security and stability. Security can be contacted during this time via the security desk, based in the library and for help and assistance in an emergency by dialling extension’s 5349/5879 or using the Safezone app.

Jan 10, 2024
1 incident

Network and Wi-Fi disruption in East Building

Maintenance

Resolved Jan 10 at 05:00am GMT

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in East Building. Desk phones may also restart.

Jan 09, 2024
2 incidents

Business Objects within iTrent (University's HR and Payroll system) unavailable

Maintenance

Resolved Jan 09 at 07:30am GMT

Business Objects, a reporting tool within the University’s HR and Payroll system iTrent, will be unavailable due to an upgrade to maximum functionality and security.

The University’s online storage service Files.bath unavailable

Maintenance

Resolved Jan 09 at 07:00am GMT

The University’s online storage service Files.bath, which allows you to upload and share files, will be unavailable due to an upgrade to maximise security.

Jan 03, 2024
2 incidents

Network and Wi-Fi disruption in 4 East (4E)

Maintenance

Resolved Jan 03 at 08:00am GMT

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in School of Management building. Desk phones may also restart.

Network and Wi-Fi disruption in building Cotswold

Maintenance

Resolved Jan 03 at 05:00am GMT

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Cotswold. Desk phones may also restart.

December 2023
Dec 20, 2023
1 incident

Moodle Unavailable due to maintenance

Maintenance

Resolved Dec 20 at 10:30am GMT

Moodle will be unavailable on 20th December for planned maintenance, please see https://telbath.com/ for further information.

Dec 19, 2023
3 incidents

Sendsuite (University postal service system) Unavailable

Maintenance

Resolved Dec 19 at 02:00pm GMT

Sendsuite, our University postal service system will be unavailable, due to an upgrade to improve security and performance.

iTrent (MSS and ESS) unavailable

Maintenance

Resolved Dec 19 at 08:00am GMT

iTrent, the University’s HR and payroll system including, Employee Self Service (ESS) and Manager Self-Service (MSS), will be unavailable, while an upgrade takes place to facilitate changes to payroll.

Network and Wi-Fi disruption in School of Management building (10E)

Maintenance

Resolved Dec 19 at 08:00am GMT

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in School of Management building. Desk phones may also restart.

Dec 18, 2023
1 incident

files.bath.ac.uk is currently experiencing issues

Degraded

Created Dec 18 at 09:33am GMT

We're aware of files.bath.ac.uk access issues to the H: & X: drives following upgrades on Tuesday, 12/12/2023. This was the first step in a series of updates required to hopefully improve security by moving us to supported versions of Ubuntu & Nextcloud.

As a workaround, we recommend mapping the drives:

For Windows devices, the steps are available via: https://bath.topdesk.net/tas/public/ssp/content/detail/knowledgeitem?unid=8839ca34-4f47-40ca-98b1-0bacb230ee66

Alternatively, the ...

Dec 15, 2023
1 incident

Issues connecting to eduroam from Windows 11 devices

Degraded

Resolved Jan 22 at 10:18am GMT

Microsoft have resolved the issue through a Windows Update release in Jan 2024

2 previous updates

Dec 14, 2023
1 incident

bath-staff.libcal.com is currently unavailable

Downtime

Resolved Dec 15 at 09:00am GMT

Following escalating this issue to LibCal we are pleased to say that the service is now operating as usual.

1 previous update

Dec 13, 2023
2 incidents

Single-sign on not working

Downtime

Resolved Dec 13 at 08:55am GMT

Issues with single sign on have now been resolved. There was a load balancing issue with the auth.bath servers early this morning which was preventing logins to various systems. You may need to refresh the page, but you should now be able to access the systems.

1 previous update

Network and Wi-Fi disruption in Conygre Building

Maintenance

Resolved Dec 13 at 05:00am GMT

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Conygre Building. Desk phones may also restart.

Dec 12, 2023
4 incidents

Stonefish (University's e-Recruitment System) unavailable

Maintenance

Resolved Dec 12 at 08:00am GMT

Stonefish, the University's e-Recruitment System, will be unavailable while enhanced cyber security controls are applied. Find out more: https://www.bath.ac.uk/guides/how-you-log-in-to-stonefish-is-changing/

University Wiki Confluence Unavailable

Maintenance

Resolved Dec 12 at 07:00am GMT

University Wiki Confluence, our online resource space, will be unavailable due to maintenance to improve system security.

Files.bath (The University’s online storage service) Unavailable

Maintenance

Resolved Dec 12 at 07:00am GMT

The University’s online storage service Files.bath, which allows you to upload and share files, will be unavailable due to an upgrade to maximise security.

Network and Wi-Fi disruption in building Dartmouth Avenue

Maintenance

Resolved Dec 12 at 07:00am GMT

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Dartmouth Avenue. Desk phones may also restart.

Dec 07, 2023
1 incident

Network and Wi-Fi disruption in Clevelands building

Maintenance

Resolved Dec 07 at 05:00am GMT

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Clevelands building. Desk phones may also restart.