Previous incidents

February 2024
Feb 26, 2024
1 incident

SAMIS Slow to Log On, Some users may see error message when saving

Degraded

Resolved Feb 27 at 10:59am GMT

This issue has now been resolved.

1 previous update

Feb 02, 2024
1 incident

Problems accessing Microsoft 365 apps

Degraded

Resolved Feb 02 at 12:07pm GMT

Microsoft have now resolved this issue.

1 previous update

January 2024
Jan 18, 2024
1 incident

Exam Timetable Currently Unavailable

Degraded

Resolved Jan 18 at 09:03am GMT

We believe this issue is now resolved, please try to access your exam timetable again, if you are still experiencing problems please log a ticket through go.bath.ac.uk/it-help and for urgent enquiries please contact the Exams Office emergency helpline on +44 (0)1225 387500

1 previous update

Jan 17, 2024
1 incident

Problems with Agresso web and desktop client

Degraded

Resolved Jan 18 at 02:59pm GMT

This issue is now resolved.

7 previous updates

Jan 12, 2024
1 incident

Issues with Room Service and Sendsuite

Degraded

Resolved Jan 15 at 01:58pm GMT

The main issue is now resolved. Apologies for any inconvenience caused.

3 previous updates

Jan 11, 2024
1 incident

Issues affecting auth.bath (access to Moodle, Typecase, signing in, etc)

Degraded

Resolved Jan 11 at 04:03pm GMT

This issue has now been resolved and we apologise for any inconvenience caused.

1 previous update

December 2023
Dec 18, 2023
1 incident

files.bath.ac.uk is currently experiencing issues

Degraded

Resolved Jul 05 at 09:00am BST

This issue is now resolved - the files.bath web interface can now access "ResearchProjects" again.

1 previous update

Dec 15, 2023
1 incident

Issues connecting to eduroam from Windows 11 devices

Degraded

Resolved Jan 22 at 10:18am GMT

Microsoft have resolved the issue through a Windows Update release in Jan 2024

2 previous updates

Dec 14, 2023
1 incident

bath-staff.libcal.com is currently unavailable

Downtime

Resolved Dec 15 at 09:00am GMT

Following escalating this issue to LibCal we are pleased to say that the service is now operating as usual.

1 previous update

Dec 13, 2023
1 incident

Single-sign on not working

Downtime

Resolved Dec 13 at 08:55am GMT

Issues with single sign on have now been resolved. There was a load balancing issue with the auth.bath servers early this morning which was preventing logins to various systems. You may need to refresh the page, but you should now be able to access the systems.

1 previous update