Previous incidents

The University’s online storage service Files.bath, which allows you to upload and share files, will be unavailable due to an upgrade to maximise security.

TOPdesk, the University’s IT Self-Service portal, will be unavailable for approximately 30 minutes during this time, due to an upgrade to maximise functionality.

BeyondTrust, the University’s remote support service, will be unavailable due to an upgrade to improve performance.

The University’s Software Centre, which is an application that allows you to download University approved Apps, will be unavailable due to an upgrade to maximise functionality.

Business Objects is now back online.

We believe this issue is now resolved, please try to access your exam timetable again, if you are still experiencing problems please log a ticket through go.bath.ac.uk/it-help and for urgent enquiries please contact the Exams Office emergency helpline on +44 (0)1225 387500

This issue is now resolved.

The University’s online storage service Files.bath, which allows you to upload and share files, will be unavailable due to an upgrade to maximise security.

The main issue is now resolved. Apologies for any inconvenience caused.

This issue has now been resolved and we apologise for any inconvenience caused.

The University’s Telephone Exchange, which includes our emergency telephone number 666 and lift phone lines, will be unavailable, while an upgrade takes place to maximise security and stability. Security can be contacted during this time via the security desk, based in the library and for help and assistance in an emergency by dialling extension’s 5349/5879 or using the Safezone app.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in East Building. Desk phones may also restart.

Business Objects, a reporting tool within the University’s HR and Payroll system iTrent, will be unavailable due to an upgrade to maximum functionality and security.

The University’s online storage service Files.bath, which allows you to upload and share files, will be unavailable due to an upgrade to maximise security.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in School of Management building. Desk phones may also restart.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Cotswold. Desk phones may also restart.

Moodle will be unavailable on 20th December for planned maintenance, please see https://telbath.com/ for further information.

Sendsuite, our University postal service system will be unavailable, due to an upgrade to improve security and performance.

iTrent, the University’s HR and payroll system including, Employee Self Service (ESS) and Manager Self-Service (MSS), will be unavailable, while an upgrade takes place to facilitate changes to payroll.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in School of Management building. Desk phones may also restart.

We're aware of files.bath.ac.uk access issues to the H: & X: drives following upgrades last Tuesday. This was the first step in a series of updates required to hopefully improve security by moving us to supported versions of Ubuntu & Nextcloud.

Microsoft have resolved the issue through a Windows Update release in Jan 2024

Following escalating this issue to LibCal we are pleased to say that the service is now operating as usual.

Issues with single sign on have now been resolved. There was a load balancing issue with the auth.bath servers early this morning which was preventing logins to various systems. You may need to refresh the page, but you should now be able to access the systems.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Conygre Building. Desk phones may also restart.

Stonefish, the University's e-Recruitment System, will be unavailable while enhanced cyber security controls are applied. Find out more: https://www.bath.ac.uk/guides/how-you-log-in-to-stonefish-is-changing/

The University’s online storage service Files.bath, which allows you to upload and share files, will be unavailable due to an upgrade to maximise security.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Dartmouth Avenue. Desk phones may also restart.

University Wiki Confluence, our online resource space, will be unavailable due to maintenance to improve system security.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Clevelands building. Desk phones may also restart. 

PEPI, our Health Research data software, will be unavailable for approximately one hour, due to quarterly software and security updates to the underlying service infrastructure.

Samis, the University Student Records system, will be unavailable for approximately one hour, due to quarterly software and security updates to the underlying service infrastructure.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Chancellors Building. Desk phones may also restart.

ITrent, including Employee Self Service (ESS) and Manager Self-Service (MSS), will be unavailable, while an upgrade takes place to allow full functionality.

iTrent the University HR and payroll system, and MIS, our HR and student records system, will be unavailable for approximately one hour, due to quarterly software and security updates to the underlying service infrastructure.

Business World (Agresso), the University’s finance system, will be unavailable while enhanced cyber security controls are applied. Find out more: www.bath.ac.uk/guides/how-you-log-in-to-business-world-agresso-is-changing/

This issue has now been resolved.

NESA, which is our non-staff employment database, and Agresso, the University Finance system, will be unavailable for approximately one hour, due to quarterly software and security updates to the underlying service infrastructure.

University Wiki Confluence our online resource space, will be unavailable due to a restart required to allow full functionality.

This issue has now been resolved.

This issue has now been resolved.

Rheumatology, which is a software used for Pharmaceutical Research, and Food Direct, our University catering order system, will be unavailable for approximately one hour, due to quarterly software and security updates to the underlying service infrastructure.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Carpenter House. Desk phones may also restart.

Processing bursaries and scholarships on SAMIS, and Typecase, our University webpages publishing system, will be unavailable for approximately one hour, due to quarterly software and security updates to the underlying service infrastructure.

MySQL, a database management system, will be unavailable for approximately one hour, due to quarterly software and security updates to the underlying service infrastructure

University Wiki Confluence is now available following today's upgrades. Please report any problems in the usual way via the I.T. Service desk.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Brendon Court. Desk phones may also restart.

Room Service software will be unavailable, whilst an upgrade takes place to allow full functionality.

Microsoft have now resolved this issue ans services are now working as expected.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in 9 West. Desk phones may also restart.

To maintain the integrity of one of our IT security firewalls, the protective barrier that regulates and filters our network traffic, there may be a brief interruption to the University network, including Wi-Fi and VPN connections, while an upgrade is completed.

Access to Aspen software may be disrupted while the software license is updated. This is required to continue provision of the software, including the latest software versions which offer improved security and functionality.

The Careers Hub website (https://unihub.bath.ac.uk/), also known as My Future and Uni Hub, will be unavailable while it is migrated to a new server which will offer improved security and performance.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Arrivals Square/Campus bus terminus. Display boards and card readers on vending machines may be affected.

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in the BaleHaus (https://www.bath.ac.uk/case-studies/bath-researchers-develop-houses-with-zero-carbon-footprint/).

Due to maintenance to maintain network security and stability, there will be brief losses of network connectivity, including Wi-Fi, in Eastwood Lodge. Desk phones may also restart.