Previous incidents
VPN Authentication Problems
Resolved Sep 28, 2023 at 12:50pm UTC
A workaround is now in place if you were experiencing authentication problems when connecting to VPN please try again, if you continue to experience problems please log a support request go.bath.ac.uk/it-help
1 previous update
Scala Building: No network connectivity (Wired and WiFi)
Resolved Sep 28, 2023 at 08:15am UTC
Power has now been restored and both wired network and WiFi are now available.
2 previous updates
Moodle enrolment issue
Resolved Sep 22, 2023 at 12:32pm UTC
This issue has now been resolved. If you are experiencing issues logging into Moodle, please contact the IT Service Desk.
1 previous update
Network issues (Wi-Fi) in 10 East (SoM)
Resolved Sep 22, 2023 at 12:08pm UTC
We resolved the issue Monday morning at 10:00am.
1 previous update
Network issues reported in 10 East (School of Management)
Resolved Sep 13, 2023 at 10:39am UTC
The issues with the Wi-Fi seem to have been fixed. We have monitored and no further issues are showing.
1 previous update
Teams Calling Currently Unavilable for Directly Dialled Numbers
Resolved Sep 05, 2023 at 12:05pm UTC
We have identified the issue and it has now been resolved.
1 previous update
Moodle Accounts Unable to sign in.
Resolved Sep 05, 2023 at 07:58am UTC
Moodle sign-ins are now back up and running.
SAMIS performance issues
Resolved Sep 04, 2023 at 11:51am UTC
SAMIS should be working again as normal, apologies for the inconvenience.
No Network in 2 West levels 3 and 4 Including the Parade Bar
Resolved Aug 31, 2023 at 08:36am UTC
Issue Resolved, power has been restored
The wiki (Confluence) is currently unavailable
Resolved Mar 22, 2024 at 02:33pm UTC
The Wiki (Confluence) is now only available when connected to the University's VPN. For information regarding how to connect your device to the VPN, please visit: http://go.bath.ac.uk/vpn
9 previous updates
Issue affecting TOPdesk (source: https://status.topdesk.com/)
Resolved Aug 23, 2023 at 11:19am UTC
TOPdesk's Support Team have pinpointed the issue and implemented a fix. As a result of this, the performance of our TOPdesk environment appears to have stabilised. We will continue to monitor the situation.
3 previous updates
Issue affecting Online Surveys
Resolved Aug 16, 2023 at 03:48pm UTC
JISC have found a fix for the issue with response submissions in Online Surveys. The platform is now functioning as usual.
We are monitoring the platform closely while continuing our investigation into what caused this issue, to try and protect against any possible reoccurrences.
We first became aware of a possible issue with response submission on Thursday 10 August. Our initial testing suggested this to be a one-off error affecting a single user. Unfortunately, the issue evolved and, ...
Network Outage in Student Residences. Conygre, Wolfson and Cotswold
Resolved Aug 14, 2023 at 09:46am UTC
The network issues at Conygre, Wolfson and Cotswold residences have now been resolved.
2West Loss of network connectivity
Resolved Aug 11, 2023 at 10:19am UTC
This issue has now been resolved.
1 previous update
Multiple Department of Life Sciences accounts closed due to an expired role
Resolved Jul 31, 2023 at 10:53am UTC
This issue should now be resolved, with access restored for all affected users. We are sorry for the inconvenience that this has caused.
1 previous update
Issue affecting Teams desk phones (Yealink, etc)
Resolved Jul 27, 2023 at 12:09pm UTC
This issue should now be resolved.
1 previous update
Issue affecting Agresso login
Resolved Jul 25, 2023 at 08:05am UTC
The issue affecting logging in to Agresso web services has now been resolved.
3 previous updates