Previous incidents
VPN Authentication Problems
Resolved 28 September 2023 at 12:50 UTC
A workaround is now in place if you were experiencing authentication problems when connecting to VPN please try again, if you continue to experience problems please log a support request go.bath.ac.uk/it-help
1 previous update
Scala Building: No network connectivity (Wired and WiFi)
Resolved 28 September 2023 at 08:15 UTC
Power has now been restored and both wired network and WiFi are now available.
2 previous updates
Moodle enrolment issue
Resolved 22 September 2023 at 12:32 UTC
This issue has now been resolved. If you are experiencing issues logging into Moodle, please contact the IT Service Desk.
1 previous update
Network issues (Wi-Fi) in 10 East (SoM)
Resolved 22 September 2023 at 12:08 UTC
We resolved the issue Monday morning at 10:00am.
1 previous update
Network issues reported in 10 East (School of Management)
Resolved 13 September 2023 at 10:39 UTC
The issues with the Wi-Fi seem to have been fixed. We have monitored and no further issues are showing.
1 previous update
Teams Calling Currently Unavilable for Directly Dialled Numbers
Resolved 5 September 2023 at 12:05 UTC
We have identified the issue and it has now been resolved.
1 previous update
Moodle Accounts Unable to sign in.
Resolved 5 September 2023 at 07:58 UTC
Moodle sign-ins are now back up and running.
SAMIS performance issues
Resolved 4 September 2023 at 11:51 UTC
SAMIS should be working again as normal, apologies for the inconvenience.
No Network in 2 West levels 3 and 4 Including the Parade Bar
Resolved 31 August 2023 at 08:36 UTC
Issue Resolved, power has been restored
The wiki (Confluence) is currently unavailable
Resolved 22 March 2024 at 14:33 UTC
The Wiki (Confluence) is now only available when connected to the University's VPN. For information regarding how to connect your device to the VPN, please visit: http://go.bath.ac.uk/vpn
9 previous updates
Issue affecting TOPdesk (source: https://status.topdesk.com/)
Resolved 23 August 2023 at 11:19 UTC
TOPdesk's Support Team have pinpointed the issue and implemented a fix. As a result of this, the performance of our TOPdesk environment appears to have stabilised. We will continue to monitor the situation.
3 previous updates
Issue affecting Online Surveys
Resolved 16 August 2023 at 15:48 UTC
JISC have found a fix for the issue with response submissions in Online Surveys. The platform is now functioning as usual.
We are monitoring the platform closely while continuing our investigation into what caused this issue, to try and protect against any possible reoccurrences.
We first became aware of a possible issue with response submission on Thursday 10 August. Our initial testing suggested this to be a one-off error affecting a single user. Unfortunately, the issue evolved and, ...
Network Outage in Student Residences. Conygre, Wolfson and Cotswold
Resolved 14 August 2023 at 09:46 UTC
The network issues at Conygre, Wolfson and Cotswold residences have now been resolved.
2West Loss of network connectivity
Resolved 11 August 2023 at 10:19 UTC
This issue has now been resolved.
1 previous update
Multiple Department of Life Sciences accounts closed due to an expired role
Resolved 31 July 2023 at 10:53 UTC
This issue should now be resolved, with access restored for all affected users. We are sorry for the inconvenience that this has caused.
1 previous update
Issue affecting Teams desk phones (Yealink, etc)
Resolved 27 July 2023 at 12:09 UTC
This issue should now be resolved.
1 previous update
Issue affecting Agresso login
Resolved 25 July 2023 at 08:05 UTC
The issue affecting logging in to Agresso web services has now been resolved.
3 previous updates