Previous incidents

September 2023
Sep 28, 2023
2 incidents

VPN Authentication Problems

Degraded

Resolved Sep 28 at 01:50pm BST

A workaround is now in place if you were experiencing authentication problems when connecting to VPN please try again, if you continue to experience problems please log a support request go.bath.ac.uk/it-help

1 previous update

Scala Building: No network connectivity (Wired and WiFi)

Degraded

Resolved Sep 28 at 09:15am BST

Power has now been restored and both wired network and WiFi are now available.

2 previous updates

Sep 19, 2023
1 incident

Moodle enrolment issue

Degraded

Resolved Sep 22 at 01:32pm BST

This issue has now been resolved. If you are experiencing issues logging into Moodle, please contact the IT Service Desk.

1 previous update

Sep 15, 2023
1 incident

Network issues (Wi-Fi) in 10 East (SoM)

Degraded

Resolved Sep 22 at 01:08pm BST

We resolved the issue Monday morning at 10:00am.

1 previous update

Sep 13, 2023
1 incident

Network issues reported in 10 East (School of Management)

Degraded

Resolved Sep 13 at 11:39am BST

The issues with the Wi-Fi seem to have been fixed. We have monitored and no further issues are showing.

1 previous update

Sep 05, 2023
2 incidents

Teams Calling Currently Unavilable for Directly Dialled Numbers

Degraded

Resolved Sep 05 at 01:05pm BST

We have identified the issue and it has now been resolved.

1 previous update

Moodle Accounts Unable to sign in.

Resolved Sep 05 at 08:58am BST

Moodle sign-ins are now back up and running.

Sep 04, 2023
1 incident

SAMIS performance issues

Resolved Sep 04 at 12:51pm BST

SAMIS should be working again as normal, apologies for the inconvenience.

August 2023
Aug 31, 2023
1 incident

No Network in 2 West levels 3 and 4 Including the Parade Bar

Resolved Aug 31 at 09:36am BST

Issue Resolved, power has been restored

Aug 24, 2023
1 incident

The wiki (Confluence) is currently unavailable

Downtime

Resolved Mar 22 at 02:33pm GMT

The Wiki (Confluence) is now only available when connected to the University's VPN. For information regarding how to connect your device to the VPN, please visit: http://go.bath.ac.uk/vpn

9 previous updates

Aug 21, 2023
1 incident

Issue affecting TOPdesk (source: https://status.topdesk.com/)

Degraded

Resolved Aug 23 at 12:19pm BST

TOPdesk's Support Team have pinpointed the issue and implemented a fix. As a result of this, the performance of our TOPdesk environment appears to have stabilised. We will continue to monitor the situation.

3 previous updates

Aug 16, 2023
1 incident

Issue affecting Online Surveys

Resolved Aug 16 at 04:48pm BST

JISC have found a fix for the issue with response submissions in Online Surveys. The platform is now functioning as usual.

We are monitoring the platform closely while continuing our investigation into what caused this issue, to try and protect against any possible reoccurrences.

We first became aware of a possible issue with response submission on Thursday 10 August. Our initial testing suggested this to be a one-off error affecting a single user. Unfortunately, the issue evolved and, ...

Aug 14, 2023
1 incident

Network Outage in Student Residences. Conygre, Wolfson and Cotswold

Resolved Aug 14 at 10:46am BST

The network issues at Conygre, Wolfson and Cotswold residences have now been resolved.

Aug 11, 2023
1 incident

2West Loss of network connectivity

Degraded

Resolved Aug 11 at 11:19am BST

This issue has now been resolved.

1 previous update

July 2023
Jul 31, 2023
1 incident

Multiple Department of Life Sciences accounts closed due to an expired role

Resolved Jul 31 at 11:53am BST

This issue should now be resolved, with access restored for all affected users. We are sorry for the inconvenience that this has caused.

1 previous update

Jul 27, 2023
1 incident

Issue affecting Teams desk phones (Yealink, etc)

Degraded

Resolved Jul 27 at 01:09pm BST

This issue should now be resolved.

1 previous update

Jul 12, 2023
1 incident

Issue affecting Agresso login

Degraded

Resolved Jul 25 at 09:05am BST

The issue affecting logging in to Agresso web services has now been resolved.

3 previous updates