Previous incidents
Accounts - M365 License Issue
Resolved Jul 25, 2025 at 2:30pm UTC
We believe the issue affecting Microsoft 365 licensing has now been resolved. Affected accounts should now have the correct licence and be able to sign in to applications and services as normal.
If you continue to experience issues, please respond to your existing ticket to re-open it.
We apologise for any disruption caused and thank you for your patience.
1 previous update
SAMIS - Performance Issues
Resolved Jul 17, 2025 at 1:20pm UTC
This issue is now resolved.
1 previous update
Outlook/Teams - Calendar Availability Issue
Resolved Jul 8, 2025 at 10:45am UTC
This issue is now resolved.
1 previous update
AdminDesk - Black Screen Issue
Resolved Sep 22, 2025 at 8:00am UTC
This issue is now resolved.
3 previous updates
Agresso - Intermittent Authentication Issues
Resolved Jul 17, 2025 at 3:00pm UTC
We are removing the degraded status from the Business World (Agresso) service, as the intermittent authentication issue no longer appears to be affecting users.
We will continue to monitor the service closely and re-escalate if necessary.
2 previous updates
Panopto - Service Outage
Resolved Jul 2, 2025 at 9:45am UTC
This issue is now resolved.
1 previous update
CAFM - Service Unavailable
Resolved Jul 2, 2025 at 9:00am UTC
This issue is now resolved.
1 previous update
Student Accommodation Portal - Technical Issue
Resolved Jun 27, 2025 at 7:35am UTC
We believe that the performance issues with Room Service are now resolved. The vendor, Kinetic are continuing to work on identifying the root cause and Application Support are continuing to monitor telemetry for changes in system performance.
1 previous update
MySQL Issues
Resolved Jun 11, 2025 at 2:27pm UTC
Service Now Restored
DDaT have identified an issue with our MySQL database infrastructure. Our teams are working on a resolution and will provide an update as soon as we can.
Services currently known to be affected are:
go.bath.ac.uk
REDCap
Problems accessing Business Objects for SAMIS Reports
Resolved Jun 11, 2025 at 6:05pm UTC
This issue is now resolved.
1 previous update
John Wood A-D WiFi Currently unavailable
Resolved Jun 9, 2025 at 11:07am UTC
John Wood is closed for refurbishment.
1 previous update
Account Issuing Unavailable
Resolved Jun 5, 2025 at 12:33pm UTC
This issue has now been resolved.
1 previous update
iTrent, Stonefish, Person Finder Slow / Unavailable
Resolved Jun 5, 2025 at 12:32pm UTC
This issue has now been resolved.
1 previous update
Account Issuing Unavailable
Resolved Jun 3, 2025 at 9:46am UTC
Account issuing is now available, we apologise for any inconvenience caused by this unexpected down time.
1 previous update
iTrent ESS and MSS currently unavailable
Resolved Jun 3, 2025 at 9:34am UTC
iTrent ESS and MSS are now available, we apologise for any inconvenience caused by this unexpected down time.
1 previous update
Bath.ac.uk – Search Functionality Issue
Resolved Jun 9, 2025 at 9:38am UTC
This issues has now been resolved.
1 previous update
Network and Wi-Fi disruption in Canal Wharf
Resolved May 28, 2025 at 10:45am UTC
This issue is now resolved.
1 previous update
Business Objects for SAMIS - Users cannot open reports
Resolved May 27, 2025 at 10:25am UTC
This issue is now resolved.
1 previous update
SAMIS Business Objects – Search Functionality Unavailable
Resolved May 23, 2025 at 3:56pm UTC
This issue is now resolved.
1 previous update
Issue affecting Examinations Timetables (SAMIS)
Resolved May 21, 2025 at 7:45am UTC
This issue is now resolved.This issue is now resolved.
1 previous update
Issue affecting MyTimetable
Resolved May 21, 2025 at 7:15am UTC
This issue is now resolved.
1 previous update
Issue affecting Business World (Agresso) Authentication
Resolved May 19, 2025 at 8:35am UTC
The issue affecting Business World (Agresso) authentication has now been resolved.
1 previous update
Issue affecting SAMIS Authentication
Resolved May 19, 2025 at 8:35am UTC
The issue affecting SAMIS authentication has now been resolved.
1 previous update
Issue affecting VPN (when authenticating via MFA)
Resolved May 16, 2025 at 12:35pm UTC
This issue is now resolved.
1 previous update
Applicant CRM - Email to Case Conversion Issue
Resolved May 16, 2025 at 1:20pm UTC
This issue is now resolved.
2 previous updates
Issue affecting various SAMIS integrations
Resolved May 15, 2025 at 9:00am UTC
This issue is now resolved.
1 previous update
Network and Wi-Fi issue in Clevelands, Canal Wharf & Holburne Museum
Resolved May 14, 2025 at 8:35am UTC
This issue is now resolved.
2 previous updates