Previous incidents
TOPdesk - Search Functionality (for Operators)
Resolved 2 September 2025 at 07:15 UTC
This issue is now resolved.
5 previous updates
Engage - Authentication Issues
Resolved 29 August 2025 at 07:30 UTC
This issue is now resolved.
1 previous update
SAMIS Client - "Access Denied" Authentication Issue
Resolved 22 August 2025 at 09:15 UTC
This issue is now resolved. We apologise for any inconvenience caused.
1 previous update
Printing (PaperCut, UPS1, UPS2) - Potential Issues
Resolved 21 August 2025 at 10:30 UTC
This issue has been resolved.
1 previous update
Labview - Licence Issue
Resolved 21 August 2025 at 08:40 UTC
This issue is now resolved.
1 previous update
Issue affecting TOPdesk search (for Operators)
Resolved 14 August 2025 at 09:00 UTC
This issue is now resolved.
1 previous update
Moodle Authentication Issue
Resolved 7 August 2025 at 13:30 UTC
This issue is now resolved.
1 previous update
Accounts - M365 License Issue
Resolved 25 July 2025 at 14:30 UTC
We believe the issue affecting Microsoft 365 licensing has now been resolved. Affected accounts should now have the correct licence and be able to sign in to applications and services as normal.
If you continue to experience issues, please respond to your existing ticket to re-open it.
We apologise for any disruption caused and thank you for your patience.
1 previous update
SAMIS - Performance Issues
Resolved 17 July 2025 at 13:20 UTC
This issue is now resolved.
1 previous update
Outlook/Teams - Calendar Availability Issue
Resolved 8 July 2025 at 10:45 UTC
This issue is now resolved.
1 previous update
AdminDesk - Black Screen Issue
Resolved 22 September 2025 at 08:00 UTC
This issue is now resolved.
3 previous updates
Agresso - Intermittent Authentication Issues
Resolved 17 July 2025 at 15:00 UTC
We are removing the degraded status from the Business World (Agresso) service, as the intermittent authentication issue no longer appears to be affecting users.
We will continue to monitor the service closely and re-escalate if necessary.
2 previous updates
Panopto - Service Outage
Resolved 2 July 2025 at 09:45 UTC
This issue is now resolved.
1 previous update
CAFM - Service Unavailable
Resolved 2 July 2025 at 09:00 UTC
This issue is now resolved.
1 previous update
Student Accommodation Portal - Technical Issue
Resolved 27 June 2025 at 07:35 UTC
We believe that the performance issues with Room Service are now resolved. The vendor, Kinetic are continuing to work on identifying the root cause and Application Support are continuing to monitor telemetry for changes in system performance.
1 previous update
MySQL Issues
Resolved 11 June 2025 at 14:27 UTC
Service Now Restored
DDaT have identified an issue with our MySQL database infrastructure. Our teams are working on a resolution and will provide an update as soon as we can.
Services currently known to be affected are:
go.bath.ac.uk
REDCap
Problems accessing Business Objects for SAMIS Reports
Resolved 11 June 2025 at 18:05 UTC
This issue is now resolved.
1 previous update
John Wood A-D WiFi Currently unavailable
Resolved 9 June 2025 at 11:07 UTC
John Wood is closed for refurbishment.
1 previous update
Account Issuing Unavailable
Resolved 5 June 2025 at 12:33 UTC
This issue has now been resolved.
1 previous update
iTrent, Stonefish, Person Finder Slow / Unavailable
Resolved 5 June 2025 at 12:32 UTC
This issue has now been resolved.
1 previous update
Account Issuing Unavailable
Resolved 3 June 2025 at 09:46 UTC
Account issuing is now available, we apologise for any inconvenience caused by this unexpected down time.
1 previous update
iTrent ESS and MSS currently unavailable
Resolved 3 June 2025 at 09:34 UTC
iTrent ESS and MSS are now available, we apologise for any inconvenience caused by this unexpected down time.
1 previous update