Previous incidents
TOPdesk - Search Functionality (for Operators)
Resolved Sep 2, 2025 at 7:15am UTC
This issue is now resolved.
5 previous updates
Engage - Authentication Issues
Resolved Aug 29, 2025 at 7:30am UTC
This issue is now resolved.
1 previous update
SAMIS Client - "Access Denied" Authentication Issue
Resolved Aug 22, 2025 at 9:15am UTC
This issue is now resolved. We apologise for any inconvenience caused.
1 previous update
Printing (PaperCut, UPS1, UPS2) - Potential Issues
Resolved Aug 21, 2025 at 10:30am UTC
This issue has been resolved.
1 previous update
Labview - Licence Issue
Resolved Aug 21, 2025 at 8:40am UTC
This issue is now resolved.
1 previous update
Issue affecting TOPdesk search (for Operators)
Resolved Aug 14, 2025 at 9:00am UTC
This issue is now resolved.
1 previous update
Moodle Authentication Issue
Resolved Aug 7, 2025 at 1:30pm UTC
This issue is now resolved.
1 previous update
Accounts - M365 License Issue
Resolved Jul 25, 2025 at 2:30pm UTC
We believe the issue affecting Microsoft 365 licensing has now been resolved. Affected accounts should now have the correct licence and be able to sign in to applications and services as normal.
If you continue to experience issues, please respond to your existing ticket to re-open it.
We apologise for any disruption caused and thank you for your patience.
1 previous update
SAMIS - Performance Issues
Resolved Jul 17, 2025 at 1:20pm UTC
This issue is now resolved.
1 previous update
Outlook/Teams - Calendar Availability Issue
Resolved Jul 8, 2025 at 10:45am UTC
This issue is now resolved.
1 previous update
AdminDesk - Black Screen Issue
Resolved Sep 22, 2025 at 8:00am UTC
This issue is now resolved.
3 previous updates
Agresso - Intermittent Authentication Issues
Resolved Jul 17, 2025 at 3:00pm UTC
We are removing the degraded status from the Business World (Agresso) service, as the intermittent authentication issue no longer appears to be affecting users.
We will continue to monitor the service closely and re-escalate if necessary.
2 previous updates
Panopto - Service Outage
Resolved Jul 2, 2025 at 9:45am UTC
This issue is now resolved.
1 previous update
CAFM - Service Unavailable
Resolved Jul 2, 2025 at 9:00am UTC
This issue is now resolved.
1 previous update
Student Accommodation Portal - Technical Issue
Resolved Jun 27, 2025 at 7:35am UTC
We believe that the performance issues with Room Service are now resolved. The vendor, Kinetic are continuing to work on identifying the root cause and Application Support are continuing to monitor telemetry for changes in system performance.
1 previous update
MySQL Issues
Resolved Jun 11, 2025 at 2:27pm UTC
Service Now Restored
DDaT have identified an issue with our MySQL database infrastructure. Our teams are working on a resolution and will provide an update as soon as we can.
Services currently known to be affected are:
go.bath.ac.uk
REDCap
Problems accessing Business Objects for SAMIS Reports
Resolved Jun 11, 2025 at 6:05pm UTC
This issue is now resolved.
1 previous update
John Wood A-D WiFi Currently unavailable
Resolved Jun 9, 2025 at 11:07am UTC
John Wood is closed for refurbishment.
1 previous update
Account Issuing Unavailable
Resolved Jun 5, 2025 at 12:33pm UTC
This issue has now been resolved.
1 previous update
iTrent, Stonefish, Person Finder Slow / Unavailable
Resolved Jun 5, 2025 at 12:32pm UTC
This issue has now been resolved.
1 previous update
Account Issuing Unavailable
Resolved Jun 3, 2025 at 9:46am UTC
Account issuing is now available, we apologise for any inconvenience caused by this unexpected down time.
1 previous update
iTrent ESS and MSS currently unavailable
Resolved Jun 3, 2025 at 9:34am UTC
iTrent ESS and MSS are now available, we apologise for any inconvenience caused by this unexpected down time.
1 previous update