Previous incidents

We are aware of reports of issues when navigating away from (e.g. minimising) and subsequently returning to RDS sessions (e.g. AdminDesk) which result in a black screen and require reconnecting to continue working. We are working with Microsoft to determine the appropriate solution and will update you once we have further information. This issue only affects Windows 11 devices.

We are investigating an intermittent issue affecting signing in to Business World (Agresso).

Please try signing in again, or close and re-open your browser, as it should then allow you to access Agresso normally.

We will provide further updates as soon as possible, and apologise for any inconvenience caused.

This issue is now resolved.

This issue is now resolved.

We believe that the performance issues with Room Service are now resolved. The vendor, Kinetic are continuing to work on identifying the root cause and Application Support are continuing to monitor telemetry for changes in system performance.

Service Now Restored

DDaT have identified an issue with our MySQL database infrastructure. Our teams are working on a resolution and will provide an update as soon as we can.

Services currently known to be affected are:

go.bath.ac.uk
REDCap

This issue is now resolved.

John Wood is closed for refurbishment.

This issue has now been resolved.

This issue has now been resolved.

Account issuing is now available, we apologise for any inconvenience caused by this unexpected down time.

iTrent ESS and MSS are now available, we apologise for any inconvenience caused by this unexpected down time.