Previous incidents

August 2025
No incidents reported
July 2025
No incidents reported
June 2025
Jun 26, 2025
1 incident

Student Accommodation Portal - Technical Issue

Degraded

Resolved Jun 27 at 08:35am BST

We believe that the performance issues with Room Service are now resolved. The vendor, Kinetic are continuing to work on identifying the root cause and Application Support are continuing to monitor telemetry for changes in system performance.

1 previous update

Jun 11, 2025
1 incident

MySQL Issues

Resolved Jun 11 at 03:27pm BST

Service Now Restored

DDaT have identified an issue with our MySQL database infrastructure. Our teams are working on a resolution and will provide an update as soon as we can.

Services currently known to be affected are:

go.bath.ac.uk
REDCap

Jun 09, 2025
2 incidents

Problems accessing Business Objects for SAMIS Reports

Degraded

Resolved Jun 11 at 07:05pm BST

This issue is now resolved.

1 previous update

John Wood A-D WiFi Currently unavailable

Degraded

Resolved Jun 09 at 12:07pm BST

John Wood is closed for refurbishment.

1 previous update

Jun 05, 2025
2 incidents

Account Issuing Unavailable

Degraded

Resolved Jun 05 at 01:33pm BST

This issue has now been resolved.

1 previous update

iTrent, Stonefish, Person Finder Slow / Unavailable

Degraded

Resolved Jun 05 at 01:32pm BST

This issue has now been resolved.

1 previous update

Jun 03, 2025
2 incidents

Account Issuing Unavailable

Downtime

Resolved Jun 03 at 10:46am BST

Account issuing is now available, we apologise for any inconvenience caused by this unexpected down time.

1 previous update

iTrent ESS and MSS currently unavailable

Downtime

Resolved Jun 03 at 10:34am BST

iTrent ESS and MSS are now available, we apologise for any inconvenience caused by this unexpected down time.

1 previous update