Previous incidents
Student Accommodation Portal - Technical Issue
Resolved Jun 27, 2025 at 07:35am UTC
We believe that the performance issues with Room Service are now resolved. The vendor, Kinetic are continuing to work on identifying the root cause and Application Support are continuing to monitor telemetry for changes in system performance.
1 previous update
MySQL Issues
Resolved Jun 11, 2025 at 02:27pm UTC
Service Now Restored
DDaT have identified an issue with our MySQL database infrastructure. Our teams are working on a resolution and will provide an update as soon as we can.
Services currently known to be affected are:
go.bath.ac.uk
REDCap
Problems accessing Business Objects for SAMIS Reports
Resolved Jun 11, 2025 at 06:05pm UTC
This issue is now resolved.
1 previous update
John Wood A-D WiFi Currently unavailable
Resolved Jun 09, 2025 at 11:07am UTC
John Wood is closed for refurbishment.
1 previous update
Account Issuing Unavailable
Resolved Jun 05, 2025 at 12:33pm UTC
This issue has now been resolved.
1 previous update
iTrent, Stonefish, Person Finder Slow / Unavailable
Resolved Jun 05, 2025 at 12:32pm UTC
This issue has now been resolved.
1 previous update
Account Issuing Unavailable
Resolved Jun 03, 2025 at 09:46am UTC
Account issuing is now available, we apologise for any inconvenience caused by this unexpected down time.
1 previous update
iTrent ESS and MSS currently unavailable
Resolved Jun 03, 2025 at 09:34am UTC
iTrent ESS and MSS are now available, we apologise for any inconvenience caused by this unexpected down time.
1 previous update
Bath.ac.uk – Search Functionality Issue
Resolved Jun 09, 2025 at 09:38am UTC
This issues has now been resolved.
1 previous update
Network and Wi-Fi disruption in Canal Wharf
Resolved May 28, 2025 at 10:45am UTC
This issue is now resolved.
1 previous update
Business Objects for SAMIS - Users cannot open reports
Resolved May 27, 2025 at 10:25am UTC
This issue is now resolved.
1 previous update
SAMIS Business Objects – Search Functionality Unavailable
Resolved May 23, 2025 at 03:56pm UTC
This issue is now resolved.
1 previous update
Issue affecting Examinations Timetables (SAMIS)
Resolved May 21, 2025 at 07:45am UTC
This issue is now resolved.This issue is now resolved.
1 previous update
Issue affecting MyTimetable
Resolved May 21, 2025 at 07:15am UTC
This issue is now resolved.
1 previous update
Issue affecting Business World (Agresso) Authentication
Resolved May 19, 2025 at 08:35am UTC
The issue affecting Business World (Agresso) authentication has now been resolved.
1 previous update
Issue affecting SAMIS Authentication
Resolved May 19, 2025 at 08:35am UTC
The issue affecting SAMIS authentication has now been resolved.
1 previous update
Issue affecting VPN (when authenticating via MFA)
Resolved May 16, 2025 at 12:35pm UTC
This issue is now resolved.
1 previous update
Applicant CRM - Email to Case Conversion Issue
Resolved May 16, 2025 at 01:20pm UTC
This issue is now resolved.
2 previous updates
Issue affecting various SAMIS integrations
Resolved May 15, 2025 at 09:00am UTC
This issue is now resolved.
1 previous update
Network and Wi-Fi issue in Clevelands, Canal Wharf & Holburne Museum
Resolved May 14, 2025 at 08:35am UTC
This issue is now resolved.
2 previous updates
Guest Wi-Fi Currently Unavailable
Resolved Apr 30, 2025 at 11:40am UTC
This issue has now been resolved.
1 previous update
Issue Affecting auth.bath.ac.uk Single Sign-on
Resolved Apr 28, 2025 at 11:20am UTC
This issue is now resolved.
1 previous update
Module Selection Option Not Appearing (in SAMIS)
Resolved Apr 24, 2025 at 12:55pm UTC
This issue is now resolved.
1 previous update
Issue affecting the Tier 4 Booking System
Resolved Apr 24, 2025 at 11:40am UTC
This issue is now resolved.
1 previous update
Website Search Function Issue: '504 Gateway Time-out'
Resolved Apr 24, 2025 at 09:10am UTC
Search performance has returned to normal, and the incident is now resolved.
3 previous updates
Issue affecting TOPdesk search (for Operators)
Resolved Apr 24, 2025 at 07:20am UTC
This issue is now resolved.
1 previous update
Agresso Web and Desktop Client currently unavailable
Resolved Apr 22, 2025 at 02:45pm UTC
This issue is now resolved.
2 previous updates
Self Service for macOS and iOS is unavailable
Resolved Apr 16, 2025 at 01:40pm UTC
This issue is now resolved.
1 previous update
Issue Affecting the EssayWriter Software
Resolved Apr 10, 2025 at 01:04pm UTC
This issue has now been resolved.
1 previous update
Issue Affecting External Calling
Resolved Apr 04, 2025 at 07:30am UTC
This issue has now been resolved by our external partner/supplier.
2 previous updates