Previous incidents
Student Accommodation Portal - Technical Issue
Resolved Jun 27 at 08:35am BST
We believe that the performance issues with Room Service are now resolved. The vendor, Kinetic are continuing to work on identifying the root cause and Application Support are continuing to monitor telemetry for changes in system performance.
1 previous update
MySQL Issues
Resolved Jun 11 at 03:27pm BST
Service Now Restored
DDaT have identified an issue with our MySQL database infrastructure. Our teams are working on a resolution and will provide an update as soon as we can.
Services currently known to be affected are:
go.bath.ac.uk
REDCap
Problems accessing Business Objects for SAMIS Reports
Resolved Jun 11 at 07:05pm BST
This issue is now resolved.
1 previous update
John Wood A-D WiFi Currently unavailable
Resolved Jun 09 at 12:07pm BST
John Wood is closed for refurbishment.
1 previous update
Account Issuing Unavailable
Resolved Jun 05 at 01:33pm BST
This issue has now been resolved.
1 previous update
iTrent, Stonefish, Person Finder Slow / Unavailable
Resolved Jun 05 at 01:32pm BST
This issue has now been resolved.
1 previous update
Account Issuing Unavailable
Resolved Jun 03 at 10:46am BST
Account issuing is now available, we apologise for any inconvenience caused by this unexpected down time.
1 previous update
iTrent ESS and MSS currently unavailable
Resolved Jun 03 at 10:34am BST
iTrent ESS and MSS are now available, we apologise for any inconvenience caused by this unexpected down time.
1 previous update
Bath.ac.uk – Search Functionality Issue
Resolved Jun 09 at 10:38am BST
This issues has now been resolved.
1 previous update
Network and Wi-Fi disruption in Canal Wharf
Resolved May 28 at 11:45am BST
This issue is now resolved.
1 previous update
Business Objects for SAMIS - Users cannot open reports
Resolved May 27 at 11:25am BST
This issue is now resolved.
1 previous update
SAMIS Business Objects – Search Functionality Unavailable
Resolved May 23 at 04:56pm BST
This issue is now resolved.
1 previous update
Issue affecting Examinations Timetables (SAMIS)
Resolved May 21 at 08:45am BST
This issue is now resolved.This issue is now resolved.
1 previous update
Issue affecting MyTimetable
Resolved May 21 at 08:15am BST
This issue is now resolved.
1 previous update
Issue affecting Business World (Agresso) Authentication
Resolved May 19 at 09:35am BST
The issue affecting Business World (Agresso) authentication has now been resolved.
1 previous update
Issue affecting SAMIS Authentication
Resolved May 19 at 09:35am BST
The issue affecting SAMIS authentication has now been resolved.
1 previous update
Issue affecting VPN (when authenticating via MFA)
Resolved May 16 at 01:35pm BST
This issue is now resolved.
1 previous update
Applicant CRM - Email to Case Conversion Issue
Resolved May 16 at 02:20pm BST
This issue is now resolved.
2 previous updates
Issue affecting various SAMIS integrations
Resolved May 15 at 10:00am BST
This issue is now resolved.
1 previous update
Network and Wi-Fi issue in Clevelands, Canal Wharf & Holburne Museum
Resolved May 14 at 09:35am BST
This issue is now resolved.
2 previous updates
Guest Wi-Fi Currently Unavailable
Resolved Apr 30 at 12:40pm BST
This issue has now been resolved.
1 previous update
Issue Affecting auth.bath.ac.uk Single Sign-on
Resolved Apr 28 at 12:20pm BST
This issue is now resolved.
1 previous update
Module Selection Option Not Appearing (in SAMIS)
Resolved Apr 24 at 01:55pm BST
This issue is now resolved.
1 previous update
Issue affecting the Tier 4 Booking System
Resolved Apr 24 at 12:40pm BST
This issue is now resolved.
1 previous update
Website Search Function Issue: '504 Gateway Time-out'
Resolved Apr 24 at 10:10am BST
Search performance has returned to normal, and the incident is now resolved.
3 previous updates
Issue affecting TOPdesk search (for Operators)
Resolved Apr 24 at 08:20am BST
This issue is now resolved.
1 previous update
Agresso Web and Desktop Client currently unavailable
Resolved Apr 22 at 03:45pm BST
This issue is now resolved.
2 previous updates
Self Service for macOS and iOS is unavailable
Resolved Apr 16 at 02:40pm BST
This issue is now resolved.
1 previous update
Issue Affecting the EssayWriter Software
Resolved Apr 10 at 02:04pm BST
This issue has now been resolved.
1 previous update
Issue Affecting External Calling
Resolved Apr 04 at 08:30am BST
This issue has now been resolved by our external partner/supplier.
2 previous updates