Previous incidents
Student Accommodation Portal - Technical Issue
Resolved 27 June 2025 at 07:35 UTC
We believe that the performance issues with Room Service are now resolved. The vendor, Kinetic are continuing to work on identifying the root cause and Application Support are continuing to monitor telemetry for changes in system performance.
1 previous update
MySQL Issues
Resolved 11 June 2025 at 14:27 UTC
Service Now Restored
DDaT have identified an issue with our MySQL database infrastructure. Our teams are working on a resolution and will provide an update as soon as we can.
Services currently known to be affected are:
go.bath.ac.uk
REDCap
Problems accessing Business Objects for SAMIS Reports
Resolved 11 June 2025 at 18:05 UTC
This issue is now resolved.
1 previous update
John Wood A-D WiFi Currently unavailable
Resolved 9 June 2025 at 11:07 UTC
John Wood is closed for refurbishment.
1 previous update
Account Issuing Unavailable
Resolved 5 June 2025 at 12:33 UTC
This issue has now been resolved.
1 previous update
iTrent, Stonefish, Person Finder Slow / Unavailable
Resolved 5 June 2025 at 12:32 UTC
This issue has now been resolved.
1 previous update
Account Issuing Unavailable
Resolved 3 June 2025 at 09:46 UTC
Account issuing is now available, we apologise for any inconvenience caused by this unexpected down time.
1 previous update
iTrent ESS and MSS currently unavailable
Resolved 3 June 2025 at 09:34 UTC
iTrent ESS and MSS are now available, we apologise for any inconvenience caused by this unexpected down time.
1 previous update
Bath.ac.uk – Search Functionality Issue
Resolved 9 June 2025 at 09:38 UTC
This issues has now been resolved.
1 previous update
Network and Wi-Fi disruption in Canal Wharf
Resolved 28 May 2025 at 10:45 UTC
This issue is now resolved.
1 previous update
Business Objects for SAMIS - Users cannot open reports
Resolved 27 May 2025 at 10:25 UTC
This issue is now resolved.
1 previous update
SAMIS Business Objects – Search Functionality Unavailable
Resolved 23 May 2025 at 15:56 UTC
This issue is now resolved.
1 previous update
Issue affecting Examinations Timetables (SAMIS)
Resolved 21 May 2025 at 07:45 UTC
This issue is now resolved.This issue is now resolved.
1 previous update
Issue affecting MyTimetable
Resolved 21 May 2025 at 07:15 UTC
This issue is now resolved.
1 previous update
Issue affecting SAMIS Authentication
Resolved 19 May 2025 at 08:35 UTC
The issue affecting SAMIS authentication has now been resolved.
1 previous update
Issue affecting Business World (Agresso) Authentication
Resolved 19 May 2025 at 08:35 UTC
The issue affecting Business World (Agresso) authentication has now been resolved.
1 previous update
Issue affecting VPN (when authenticating via MFA)
Resolved 16 May 2025 at 12:35 UTC
This issue is now resolved.
1 previous update
Applicant CRM - Email to Case Conversion Issue
Resolved 16 May 2025 at 13:20 UTC
This issue is now resolved.
2 previous updates
Issue affecting various SAMIS integrations
Resolved 15 May 2025 at 09:00 UTC
This issue is now resolved.
1 previous update
Network and Wi-Fi issue in Clevelands, Canal Wharf & Holburne Museum
Resolved 14 May 2025 at 08:35 UTC
This issue is now resolved.
2 previous updates
Guest Wi-Fi Currently Unavailable
Resolved 30 April 2025 at 11:40 UTC
This issue has now been resolved.
1 previous update
Issue Affecting auth.bath.ac.uk Single Sign-on
Resolved 28 April 2025 at 11:20 UTC
This issue is now resolved.
1 previous update
Module Selection Option Not Appearing (in SAMIS)
Resolved 24 April 2025 at 12:55 UTC
This issue is now resolved.
1 previous update
Issue affecting the Tier 4 Booking System
Resolved 24 April 2025 at 11:40 UTC
This issue is now resolved.
1 previous update
Website Search Function Issue: '504 Gateway Time-out'
Resolved 24 April 2025 at 09:10 UTC
Search performance has returned to normal, and the incident is now resolved.
3 previous updates
Issue affecting TOPdesk search (for Operators)
Resolved 24 April 2025 at 07:20 UTC
This issue is now resolved.
1 previous update
Agresso Web and Desktop Client currently unavailable
Resolved 22 April 2025 at 14:45 UTC
This issue is now resolved.
2 previous updates
Self Service for macOS and iOS is unavailable
Resolved 16 April 2025 at 13:40 UTC
This issue is now resolved.
1 previous update
Issue Affecting the EssayWriter Software
Resolved 10 April 2025 at 13:04 UTC
This issue has now been resolved.
1 previous update
Issue Affecting External Calling
Resolved 4 April 2025 at 07:30 UTC
This issue has now been resolved by our external partner/supplier.
2 previous updates