Previous incidents
Authentication - Performance Issues
Resolved 30 September 2025 at 16:30 UTC
This issue appears to have stabilised and is considered resolved.
1 previous update
Secure Downloads - 'Service Unavailable' Error
Resolved 29 September 2025 at 10:18 UTC
This issue is now resolved.
1 previous update
TOPdesk - Search Functionality (for Operators)
Resolved 25 September 2025 at 08:00 UTC
This issue is now resolved.
1 previous update
Setup Assistant (Eduroam) - iOS Device Error
Resolved 20 October 2025 at 13:00 UTC
This issue is now resolved.
2 previous updates
AdminDesk - Office Apps Licensing Issue
Resolved 25 September 2025 at 08:30 UTC
This issue is now resolved.
5 previous updates
TOPdesk - Search Unavailable (for Operators)
Resolved 12 September 2025 at 08:00 UTC
This issue is now resolved.
1 previous update
Panopto Scheduler - Certificate Issue
Resolved 11 September 2025 at 14:45 UTC
This issue is now resolved.
1 previous update
TOPdesk Operator Mail Imports
Resolved 8 September 2025 at 11:00 UTC
TOPdesk have now resolved this issue and any stored emails will now be delivered.
1 previous update
Wellbeing Form - Currently Unavailable
Resolved 5 September 2025 at 16:00 UTC
This issue is now resolved.
1 previous update
https://library.bath.ac.uk/ - Unavailable
Resolved 5 September 2025 at 10:55 UTC
This issue is now resolved.
1 previous update
TOPdesk - Search Functionality (for Operators)
Resolved 2 September 2025 at 07:15 UTC
This issue is now resolved.
5 previous updates
Engage - Authentication Issues
Resolved 29 August 2025 at 07:30 UTC
This issue is now resolved.
1 previous update
SAMIS Client - "Access Denied" Authentication Issue
Resolved 22 August 2025 at 09:15 UTC
This issue is now resolved. We apologise for any inconvenience caused.
1 previous update
Printing (PaperCut, UPS1, UPS2) - Potential Issues
Resolved 21 August 2025 at 10:30 UTC
This issue has been resolved.
1 previous update
Labview - Licence Issue
Resolved 21 August 2025 at 08:40 UTC
This issue is now resolved.
1 previous update
Issue affecting TOPdesk search (for Operators)
Resolved 14 August 2025 at 09:00 UTC
This issue is now resolved.
1 previous update
Moodle Authentication Issue
Resolved 7 August 2025 at 13:30 UTC
This issue is now resolved.
1 previous update
Accounts - M365 License Issue
Resolved 25 July 2025 at 14:30 UTC
We believe the issue affecting Microsoft 365 licensing has now been resolved. Affected accounts should now have the correct licence and be able to sign in to applications and services as normal.
If you continue to experience issues, please respond to your existing ticket to re-open it.
We apologise for any disruption caused and thank you for your patience.
1 previous update
SAMIS - Performance Issues
Resolved 17 July 2025 at 13:20 UTC
This issue is now resolved.
1 previous update
Outlook/Teams - Calendar Availability Issue
Resolved 8 July 2025 at 10:45 UTC
This issue is now resolved.
1 previous update
AdminDesk - Black Screen Issue
Resolved 22 September 2025 at 08:00 UTC
This issue is now resolved.
3 previous updates
Agresso - Intermittent Authentication Issues
Resolved 17 July 2025 at 15:00 UTC
We are removing the degraded status from the Business World (Agresso) service, as the intermittent authentication issue no longer appears to be affecting users.
We will continue to monitor the service closely and re-escalate if necessary.
2 previous updates
Panopto - Service Outage
Resolved 2 July 2025 at 09:45 UTC
This issue is now resolved.
1 previous update
CAFM - Service Unavailable
Resolved 2 July 2025 at 09:00 UTC
This issue is now resolved.
1 previous update