Previous incidents

September 2025
No incidents reported
July 2025
Jul 25, 2025
1 incident

Accounts - M365 License Issue

Degraded

Resolved Jul 25 at 03:30pm BST

We believe the issue affecting Microsoft 365 licensing has now been resolved. Affected accounts should now have the correct licence and be able to sign in to applications and services as normal.

If you continue to experience issues, please respond to your existing ticket to re-open it.

We apologise for any disruption caused and thank you for your patience.

1 previous update

Jul 17, 2025
1 incident

SAMIS - Performance Issues

Degraded

Resolved Jul 17 at 02:20pm BST

This issue is now resolved.

1 previous update

Jul 07, 2025
1 incident

Outlook/Teams - Calendar Availability Issue

Degraded

Resolved Jul 08 at 11:45am BST

This issue is now resolved.

1 previous update

Jul 04, 2025
2 incidents

AdminDesk - Black Screen Issue

Degraded

Updated Sep 01 at 09:00am BST

We are continuing to work closely with Microsoft to identify the root cause and permanent fix for this issue. Despite extensive troubleshooting, the problem is still occurring, and the case is now pending escalation with Microsoft.

We sincerely apologise for the ongoing disruption and will share further updates as soon as we have more information.

1 previous update

Agresso - Intermittent Authentication Issues

Degraded

Resolved Jul 17 at 04:00pm BST

We are removing the degraded status from the Business World (Agresso) service, as the intermittent authentication issue no longer appears to be affecting users.

We will continue to monitor the service closely and re-escalate if necessary.

2 previous updates

Jul 02, 2025
2 incidents

Panopto - Service Outage

Degraded

Resolved Jul 02 at 10:45am BST

This issue is now resolved.

1 previous update

CAFM - Service Unavailable

Degraded

Resolved Jul 02 at 10:00am BST

This issue is now resolved.

1 previous update