Previous incidents
Authentication - Performance Issues
Resolved Sep 30, 2025 at 4:30pm UTC
This issue appears to have stabilised and is considered resolved.
1 previous update
Secure Downloads - 'Service Unavailable' Error
Resolved Sep 29, 2025 at 10:18am UTC
This issue is now resolved.
1 previous update
TOPdesk - Search Functionality (for Operators)
Resolved Sep 25, 2025 at 8:00am UTC
This issue is now resolved.
1 previous update
Setup Assistant (Eduroam) - iOS Device Error
Resolved Oct 20, 2025 at 1:00pm UTC
This issue is now resolved.
2 previous updates
AdminDesk - Office Apps Licensing Issue
Resolved Sep 25, 2025 at 8:30am UTC
This issue is now resolved.
5 previous updates
TOPdesk - Search Unavailable (for Operators)
Resolved Sep 12, 2025 at 8:00am UTC
This issue is now resolved.
1 previous update
Panopto Scheduler - Certificate Issue
Resolved Sep 11, 2025 at 2:45pm UTC
This issue is now resolved.
1 previous update
TOPdesk Operator Mail Imports
Resolved Sep 8, 2025 at 11:00am UTC
TOPdesk have now resolved this issue and any stored emails will now be delivered.
1 previous update
Wellbeing Form - Currently Unavailable
Resolved Sep 5, 2025 at 4:00pm UTC
This issue is now resolved.
1 previous update
https://library.bath.ac.uk/ - Unavailable
Resolved Sep 5, 2025 at 10:55am UTC
This issue is now resolved.
1 previous update
TOPdesk - Search Functionality (for Operators)
Resolved Sep 2, 2025 at 7:15am UTC
This issue is now resolved.
5 previous updates
Engage - Authentication Issues
Resolved Aug 29, 2025 at 7:30am UTC
This issue is now resolved.
1 previous update
SAMIS Client - "Access Denied" Authentication Issue
Resolved Aug 22, 2025 at 9:15am UTC
This issue is now resolved. We apologise for any inconvenience caused.
1 previous update
Printing (PaperCut, UPS1, UPS2) - Potential Issues
Resolved Aug 21, 2025 at 10:30am UTC
This issue has been resolved.
1 previous update
Labview - Licence Issue
Resolved Aug 21, 2025 at 8:40am UTC
This issue is now resolved.
1 previous update
Issue affecting TOPdesk search (for Operators)
Resolved Aug 14, 2025 at 9:00am UTC
This issue is now resolved.
1 previous update
Moodle Authentication Issue
Resolved Aug 7, 2025 at 1:30pm UTC
This issue is now resolved.
1 previous update
Accounts - M365 License Issue
Resolved Jul 25, 2025 at 2:30pm UTC
We believe the issue affecting Microsoft 365 licensing has now been resolved. Affected accounts should now have the correct licence and be able to sign in to applications and services as normal.
If you continue to experience issues, please respond to your existing ticket to re-open it.
We apologise for any disruption caused and thank you for your patience.
1 previous update
SAMIS - Performance Issues
Resolved Jul 17, 2025 at 1:20pm UTC
This issue is now resolved.
1 previous update
Outlook/Teams - Calendar Availability Issue
Resolved Jul 8, 2025 at 10:45am UTC
This issue is now resolved.
1 previous update
AdminDesk - Black Screen Issue
Resolved Sep 22, 2025 at 8:00am UTC
This issue is now resolved.
3 previous updates
Agresso - Intermittent Authentication Issues
Resolved Jul 17, 2025 at 3:00pm UTC
We are removing the degraded status from the Business World (Agresso) service, as the intermittent authentication issue no longer appears to be affecting users.
We will continue to monitor the service closely and re-escalate if necessary.
2 previous updates
Panopto - Service Outage
Resolved Jul 2, 2025 at 9:45am UTC
This issue is now resolved.
1 previous update
CAFM - Service Unavailable
Resolved Jul 2, 2025 at 9:00am UTC
This issue is now resolved.
1 previous update